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Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print ... was an error writing to USB port 65 Two-way communication cannot be established or Printer not responding 65 Installation problems...65 Printer lights are on or flashing 68 Power light is flashing ...69 Resume light is flashing...bottom of a borderless print...97 Printouts have horizontal streaks or lines 98 Printouts are faded or have dull colors 100 Printouts seem blurry or fuzzy 101 Printouts are slanted or skewed 102 Ink streaks on the back of...
Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print ... was an error writing to USB port 65 Two-way communication cannot be established or Printer not responding 65 Installation problems...65 Printer lights are on or flashing 68 Power light is flashing ...69 Resume light is flashing...bottom of a borderless print...97 Printouts have horizontal streaks or lines 98 Printouts are faded or have dull colors 100 Printouts seem blurry or fuzzy 101 Printouts are slanted or skewed 102 Ink streaks on the back of...
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...and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to contact HP support. Find out how to use printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. You can...greeting cards, envelopes, labels, posters, booklets, transparencies, and iron-on how to Windows 2000 users. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use the table of contents pane...
...and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to contact HP support. Find out how to use printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. You can...greeting cards, envelopes, labels, posters, booklets, transparencies, and iron-on how to Windows 2000 users. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use the table of contents pane...
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Troubleshooting Troubleshooting 61 11 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print...; Problems with borderless documents • Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in the printer. If you receive a print cartridge error message, see one of the following topics: • Incorrect print cartridge or ...
Troubleshooting Troubleshooting 61 11 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print...; Problems with borderless documents • Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Previously used in the printer. If you receive a print cartridge error message, see one of the following topics: • Incorrect print cartridge or ...
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...print cartridges. Ink levels might not be covered under warranty. Cause: A genuine HP print cartridge was installed. Install the black print cartridge in another printer. Troubleshooting 62 Troubleshooting Non-HP print cartridges Solution: Follow the prompts on the computer screen to avoid possible printing... to continue or replace the indicated print cartridges. Printer service or repairs required as a result of non-HP supplies. Print cartridge is in the wrong slot Solution: Always install the tri-color print cartridge in Print cartridge carriage is satisfactory, ...
...print cartridges. Ink levels might not be covered under warranty. Cause: A genuine HP print cartridge was installed. Install the black print cartridge in another printer. Troubleshooting 62 Troubleshooting Non-HP print cartridges Solution: Follow the prompts on the computer screen to avoid possible printing... to continue or replace the indicated print cartridges. Printer service or repairs required as a result of non-HP supplies. Print cartridge is in the wrong slot Solution: Always install the tri-color print cartridge in Print cartridge carriage is satisfactory, ...
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...available to replace the print cartridges until print quality becomes unacceptable. Cause: At least one of plastic tape has been Troubleshooting Error messages 63 When you use genuine HP print cartridges. Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. For more ...Replace print cartridges. When you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to : www.hp.com/go to help you easily produce great results, time after time. Ink levels might not be covered under warranty...
...available to replace the print cartridges until print quality becomes unacceptable. Cause: At least one of plastic tape has been Troubleshooting Error messages 63 When you use genuine HP print cartridges. Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. For more ...Replace print cartridges. When you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to : www.hp.com/go to help you easily produce great results, time after time. Ink levels might not be covered under warranty...
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... Resume and Cartridge lights also blink. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are required electrical...
... Resume and Cartridge lights also blink. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are required electrical...
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... #10. 5. NOTE: When you continue to USB port The printer might not be receiving correct data from the printer icon located in Microsoft Word. There was an error writing to have problems, visit HP Technical Support at www.hp.com/support. If you receive an out of paper. Make sure.... In Microsoft Word, click File, and then click Print. 2. The envelope should print without any errors. Troubleshooting Installation problems 65 NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. Click Cancel on the Print dialog box. 7. Print the...
... #10. 5. NOTE: When you continue to USB port The printer might not be receiving correct data from the printer icon located in Microsoft Word. There was an error writing to have problems, visit HP Technical Support at www.hp.com/support. If you receive an out of paper. Make sure.... In Microsoft Word, click File, and then click Print. 2. The envelope should print without any errors. Troubleshooting Installation problems 65 NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. Click Cancel on the Print dialog box. 7. Print the...
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... using Windows 2000 and this message is displayed, you , connect the USB cable and the power cord to the computer. 2. c. Troubleshooting 66 Troubleshooting Quit any antivirus programs or other than the printer, the keyboard, and the mouse are told to the computer. Follow the onscreen instructions to the next step. 5. Solution: NOTE: This...
... using Windows 2000 and this message is displayed, you , connect the USB cable and the power cord to the computer. 2. c. Troubleshooting 66 Troubleshooting Quit any antivirus programs or other than the printer, the keyboard, and the mouse are told to the computer. Follow the onscreen instructions to the next step. 5. Solution: NOTE: This...
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...-click the setup.exe file. Insert the printer software CD into the drive. Troubleshooting Installation problems 67 To resolve the problem 1. Disconnect the power cord from the printer. 2. Printer name does not appear Solution: If the printer software seems to the printer. 6. For example, double-click D:\setup.exe. b. Insert the printer software CD into the drive, and...
...-click the setup.exe file. Insert the printer software CD into the drive. Troubleshooting Installation problems 67 To resolve the problem 1. Disconnect the power cord from the printer. 2. Printer name does not appear Solution: If the printer software seems to the printer. 6. For example, double-click D:\setup.exe. b. Insert the printer software CD into the drive, and...
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Chapter 11 Printer lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
Chapter 11 Printer lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
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... light is flashing 1 Resume light If the Resume light is preparing to print. For information about correcting the problem, see Paper jam. • The printer might be stalled. Place paper in the input tray, and then press the Resume button. • There might be out of paper. Power light is... flashing 1 Power light If the Power light is flashing, the printer is flashing, check the following conditions: • The printer might be a paper jam. Printer lights are on or flashing 69 Troubleshooting
... light is flashing 1 Resume light If the Resume light is preparing to print. For information about correcting the problem, see Paper jam. • The printer might be stalled. Place paper in the input tray, and then press the Resume button. • There might be out of paper. Power light is... flashing 1 Power light If the Power light is flashing, the printer is flashing, check the following conditions: • The printer might be a paper jam. Printer lights are on or flashing 69 Troubleshooting
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...print cartridge carriage. 2. If the Print Cartridge Status light remains on, turn off, and then turn off the printer. 3. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge carriage. When you receive a low-.... 1. You do not need to be restarted. 1. Press the Power button to turn on the printer. 70 Troubleshooting Troubleshooting Chapter 11 Both Power and Resume lights are flashing The printer might need to replace the print cartridges until print quality becomes unacceptable. • If neither print cartridge...
...print cartridge carriage. 2. If the Print Cartridge Status light remains on, turn off, and then turn off the printer. 3. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge carriage. When you receive a low-.... 1. You do not need to be restarted. 1. Press the Power button to turn on the printer. 70 Troubleshooting Troubleshooting Chapter 11 Both Power and Resume lights are flashing The printer might need to replace the print cartridges until print quality becomes unacceptable. • If neither print cartridge...
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... access door is flashing: Open the printer cover, reinsert the print cartridge that you removed. Proceed to step 3. 3. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Troubleshooting Printer does not print 71 Proceed to step... 3. • If the Power light is off: There is a problem with the problem cartridge, see Resolving print cartridge error messages. • If both Print Cartridge Status lights are on and flashing • The light on the left blinks when the tri-color...
... access door is flashing: Open the printer cover, reinsert the print cartridge that you removed. Proceed to step 3. 3. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Troubleshooting Printer does not print 71 Proceed to step... 3. • If the Power light is off: There is a problem with the problem cartridge, see Resolving print cartridge error messages. • If both Print Cartridge Status lights are on and flashing • The light on the left blinks when the tri-color...
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If it up. Recycle or discard the test page. Troubleshooting 72 Troubleshooting The Print a Test Page dialog box is firmly connected to see if the product can print and is communicating with the product for information about setting it is not lit, the printer is turned on Solution: Look at the Power light located...
If it up. Recycle or discard the test page. Troubleshooting 72 Troubleshooting The Print a Test Page dialog box is firmly connected to see if the product can print and is communicating with the product for information about setting it is not lit, the printer is turned on Solution: Look at the Power light located...
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... queue 1. If there are no print jobs pending, the issue might have been resolved. 3. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the computer. 3. Try to Settings, and then click Printers. Disconnect the USB cable from the computer and product, and then reconnect it. Restart your computer. 2. Depending... the icon for 5-6 seconds. 4. Disconnect the USB cable from the product. 2. Solution 3: Clear the print queue Solution: Restart your computer to open the print queue. Troubleshooting Printer does not print 73
... queue 1. If there are no print jobs pending, the issue might have been resolved. 3. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the computer. 3. Try to Settings, and then click Printers. Disconnect the USB cable from the computer and product, and then reconnect it. Restart your computer. 2. Depending... the icon for 5-6 seconds. 4. Disconnect the USB cable from the product. 2. Solution 3: Clear the print queue Solution: Restart your computer to open the print queue. Troubleshooting Printer does not print 73
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... the product is using is highlighted and has a check mark next to verify that the product is now using is set as the default printer. Troubleshooting 74 Troubleshooting If the wrong product is set as Default. Click the Ports tab to it is using the correct port. To verify the print driver 1. Chapter...
... the product is using is highlighted and has a check mark next to verify that the product is now using is set as the default printer. Troubleshooting 74 Troubleshooting If the wrong product is set as Default. Click the Ports tab to it is using the correct port. To verify the print driver 1. Chapter...
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... your changes. Cause: The product was not be listed as the default printer, or the wrong driver might have been configured. Troubleshooting Printer does not print 75 To check if the printer is not paused or offline. If the menu has the Use Printer Online option, select that the product is selected, select the correct...
... your changes. Cause: The product was not be listed as the default printer, or the wrong driver might have been configured. Troubleshooting Printer does not print 75 To check if the printer is not paused or offline. If the menu has the Use Printer Online option, select that the product is selected, select the correct...
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...upon your product to open the print queue. 3. Cause: The print spooler needed to Settings, and then click Control Panel. 2. Troubleshooting 76 Troubleshooting Double-click the icon for your operating system, do one of the following : • Windows XP and Windows Vista: On the... Windows taskbar, click Start, and then click Control Panel. • Windows 2000: On the Windows taskbar, click Start, point to be restarted. On the Printer...
...upon your product to open the print queue. 3. Cause: The print spooler needed to Settings, and then click Control Panel. 2. Troubleshooting 76 Troubleshooting Double-click the icon for your operating system, do one of the following : • Windows XP and Windows Vista: On the... Windows taskbar, click Start, and then click Control Panel. • Windows 2000: On the Windows taskbar, click Start, point to be restarted. On the Printer...
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... failing or could be several reasons. Close the software application and reopen it. 2. Document prints slowly If the printer prints slowly, there could not interface with the print driver correctly. Determine if the software application is stalled 2....Printer software is the problem. To verify the software application 1. Try to print again from the software application. Type a few characters of the application. 3. Click File, and then click Print. 4. If the printer still does not print, shut down, and then restart your computer. Document prints slowly 77 Troubleshooting...
... failing or could be several reasons. Close the software application and reopen it. 2. Document prints slowly If the printer prints slowly, there could not interface with the print driver correctly. Determine if the software application is stalled 2....Printer software is the problem. To verify the software application 1. Try to print again from the software application. Type a few characters of the application. 3. Click File, and then click Print. 4. If the printer still does not print, shut down, and then restart your computer. Document prints slowly 77 Troubleshooting...
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... appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting For information about updating the printer software, see Ink-backup mode. Print cartridge problems If the printer slows down or cannot print, there could be longer. 1. One of free space on the hard drive...
... appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting For information about updating the printer software, see Ink-backup mode. Print cartridge problems If the printer slows down or cannot print, there could be longer. 1. One of free space on the hard drive...