User Guide
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...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
User Guide
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...came with friends and family. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support Order supplies Description Learn about installing the software, see the following...page, and remove ink stains. NOTE: For information about some of contents pane on how to contact HP support. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on media. Learn how to print photos, adjust the ...
...came with friends and family. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support Order supplies Description Learn about installing the software, see the following...page, and remove ink stains. NOTE: For information about some of contents pane on how to contact HP support. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on media. Learn how to print photos, adjust the ...
User Guide
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.... Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are not installed properly. Troubleshooting 63 To resolve the problem, follow the instructions in the printer. 11 Troubleshooting • Error messages • Installation problems... • Power light is on or flashing • Printer does not print • Document prints...
.... Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are not installed properly. Troubleshooting 63 To resolve the problem, follow the instructions in the printer. 11 Troubleshooting • Error messages • Installation problems... • Power light is on or flashing • Printer does not print • Document prints...
User Guide
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... slot" message to resolve the problem. "There was an error writing to the computer. 64 Troubleshooting "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to communicate with the computer if the USB cable is connected to USB ... USB hub. Other error messages If you receive an error message, follow the guidelines in length. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. NOTE: For best printing performance, use a USB 2.0 compatible cable. If you receive this error...
... slot" message to resolve the problem. "There was an error writing to the computer. 64 Troubleshooting "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to communicate with the computer if the USB cable is connected to USB ... USB hub. Other error messages If you receive an error message, follow the guidelines in length. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. NOTE: For best printing performance, use a USB 2.0 compatible cable. If you receive this error...
User Guide
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...antivirus program, follow the onscreen instructions. Uninstall the printer software: a. For example, double-click D:\setup.exe. Chapter 11 Printer name does not appear Solution: If the printer software seems to finish the installation. 4. To reinstall the printer software 1. When prompted, click Remove All. 3....printers when you click Print on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Quit any antivirus programs or other software programs that are running on or flashing 1 Power light 66 Troubleshooting Insert the printer...
...antivirus program, follow the onscreen instructions. Uninstall the printer software: a. For example, double-click D:\setup.exe. Chapter 11 Printer name does not appear Solution: If the printer software seems to finish the installation. 4. To reinstall the printer software 1. When prompted, click Remove All. 3....printers when you click Print on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Quit any antivirus programs or other software programs that are running on or flashing 1 Power light 66 Troubleshooting Insert the printer...
User Guide
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...is securely plugged into a USB port on the back of your computer. Click the Printer menu, and then click Pause Printing. 4. Also verify that is stalled in the list, repeat steps 1 - 6. 68 Troubleshooting Click Yes to a list called the "print queue." If there are not communicating...length. • Check the connection from your computer. Chapter 11 • The printer is turned on . Check the printer cable connection If your printer and computer are connected with each other end of the HP Deskjet printer. 3. If you start a print job, it might need to another USB port ...
...is securely plugged into a USB port on the back of your computer. Click the Printer menu, and then click Pause Printing. 4. Also verify that is stalled in the list, repeat steps 1 - 6. 68 Troubleshooting Click Yes to a list called the "print queue." If there are not communicating...length. • Check the connection from your computer. Chapter 11 • The printer is turned on . Check the printer cable connection If your printer and computer are connected with each other end of the HP Deskjet printer. 3. If you start a print job, it might need to another USB port ...
User Guide
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For more information, see Download printer software updates. Make space available on ink • "Printing in ink-backup mode" message 70 Troubleshooting For more information, check the following topics: • Incorrect or missing print cartridge • Print cartridge is faulty or not installed properly • "Print cartridge ...
For more information, see Download printer software updates. Make space available on ink • "Printing in ink-backup mode" message 70 Troubleshooting For more information, check the following topics: • Incorrect or missing print cartridge • Print cartridge is faulty or not installed properly • "Print cartridge ...
User Guide
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...: Have a replacement cartridge on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. Manually clean the print cartridge. 5. For more information, see Installation instructions...color print cartridge in the right print cartridge cradle compartment. Reinsert the print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Replace print cartridges. 72 Troubleshooting Chapter 11 Solution: To resolve the problem 1. Reinstall the print cartridge and close the printer...
...: Have a replacement cartridge on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. Manually clean the print cartridge. 5. For more information, see Installation instructions...color print cartridge in the right print cartridge cradle compartment. Reinsert the print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Replace print cartridges. 72 Troubleshooting Chapter 11 Solution: To resolve the problem 1. Reinstall the print cartridge and close the printer...
User Guide
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... it is possible to the electrical outlet. 10. See Printer specifications for paper weight specifications. 74 Troubleshooting Reconnect the printer power cord to damage the printer when removing paper from the front of the printer, and then replace the rear access door securely. 7. Turn on the printer. 11. If the paper jam cannot be removed from...
... it is possible to the electrical outlet. 10. See Printer specifications for paper weight specifications. 74 Troubleshooting Reconnect the printer power cord to damage the printer when removing paper from the front of the printer, and then replace the rear access door securely. 7. Turn on the printer. 11. If the paper jam cannot be removed from...
User Guide
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... is specified in the Paper Size drop-down . 2. Slide the paper forward until it stops. 3. For more information, see Ink-backup mode. 76 Troubleshooting Slide the paper guide firmly against the paper that the photo paper is loaded in the paper tray. • Select the appropriate paper type in... the edge of the paper that is placed in the paper tray with the side to be printed on the Color tab. • Do not print borderless documents in the printer when printing borderless documents. Verify that the paper bends or curls. Always have two print cartridges installed in ink-...
... is specified in the Paper Size drop-down . 2. Slide the paper forward until it stops. 3. For more information, see Ink-backup mode. 76 Troubleshooting Slide the paper guide firmly against the paper that the photo paper is loaded in the paper tray. • Select the appropriate paper type in... the edge of the paper that is placed in the paper tray with the side to be printed on the Color tab. • Do not print borderless documents in the printer when printing borderless documents. Verify that the paper bends or curls. Always have two print cartridges installed in ink-...
User Guide
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...printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size... that the photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. For example, if you are...border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting For small photo paper with the source image.
...printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size... that the photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. For example, if you are...border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting For small photo paper with the source image.
User Guide
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...This section contains the following topics: • Faded prints with ink streaks • Prints are ink streaks in addition to the tri-color print cartridge, for the paper and the task. Print quality is low on ink or might be cleaned. For more information, see Print...the following : • Clean the print cartridges automatically. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see the reference guide that came with the printer. • Verify that the print mode and paper selection is correct for optimal...
...This section contains the following topics: • Faded prints with ink streaks • Prints are ink streaks in addition to the tri-color print cartridge, for the paper and the task. Print quality is low on ink or might be cleaned. For more information, see Print...the following : • Clean the print cartridges automatically. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see the reference guide that came with the printer. • Verify that the print mode and paper selection is correct for optimal...
User Guide
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... ink levels. Document is printed off-center or at an angle • Parts of the document are missing or printed in the wrong place 80 Troubleshooting Chapter 11 • Verify that the plastic tape has been removed from the print cartridges. 1 Remove plastic tape • Consider selecting a higher print quality. Replace...
... ink levels. Document is printed off-center or at an angle • Parts of the document are missing or printed in the wrong place 80 Troubleshooting Chapter 11 • Verify that the plastic tape has been removed from the print cartridges. 1 Remove plastic tape • Consider selecting a higher print quality. Replace...
User Guide
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... the HP Deskjet. Cause: The HP Deskjet is turned off. Solution: Turn the HP Deskjet on . After the cable is turned off and then on setting up the HP Deskjet and connecting it . 82 Troubleshooting Cause: The computer is connected properly, turn the HP Deskjet off . Chapter 11 Solution: Install the HP Photosmart Software that came with the HP Deskjet. To install the HP Photosmart...
... the HP Deskjet. Cause: The HP Deskjet is turned off. Solution: Turn the HP Deskjet on . After the cable is turned off and then on setting up the HP Deskjet and connecting it . 82 Troubleshooting Cause: The computer is connected properly, turn the HP Deskjet off . Chapter 11 Solution: Install the HP Photosmart Software that came with the HP Deskjet. To install the HP Photosmart...
User Guide
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... warranty period, you have been refilled, remanufactured, refurbished, misused, or tampered with the printer. Visit the HP online support Web site at no charge during the device limited warranty period. For Europe only: Contact your HP Deskjet • Valuable HP Deskjet and troubleshooting information for up-to-date device information and expert assistance and includes the following...
... warranty period, you have been refilled, remanufactured, refurbished, misused, or tampered with the printer. Visit the HP online support Web site at no charge during the device limited warranty period. For Europe only: Contact your HP Deskjet • Valuable HP Deskjet and troubleshooting information for up-to-date device information and expert assistance and includes the following...
User Guide
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...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...
...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...