Full User Guide
Page 6
Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
Full User Guide
Page 8
...friends and family. For more information, see the following table and select an appropriate topic. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use two-sided printing. Learn... and remove ink stains. NOTE: For information about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to contact HP support. Learn how to print a variety of contents pane on media. Welcome 5
...friends and family. For more information, see the following table and select an appropriate topic. Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use two-sided printing. Learn... and remove ink stains. NOTE: For information about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to contact HP support. Learn how to print a variety of contents pane on media. Welcome 5
Full User Guide
Page 60
..." or "Paper Size" message • Out of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. 11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing ...• Printer does not print • Document prints slowly • Print cartridge problems • ...
..." or "Paper Size" message • Out of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. 11 Troubleshooting • Error messages • Installation problems • Power light is on or flashing ...• Printer does not print • Document prints slowly • Print cartridge problems • ...
Full User Guide
Page 61
... the issue. Solutions are designed and tested with HP printers to help you receive a message stating there is in the wrong slot Solution: Always install the tri-color print cartridge in the left print cartridge carriage compartment.... If you easily produce great results, time after time. Cause: If you use genuine HP print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting...
... the issue. Solutions are designed and tested with HP printers to help you receive a message stating there is in the wrong slot Solution: Always install the tri-color print cartridge in the left print cartridge carriage compartment.... If you easily produce great results, time after time. Cause: If you use genuine HP print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting...
Full User Guide
Page 62
...estimates for your country/region, and then click Contact HP for information on calling for the indicated print cartridges. Genuine HP print cartridges are designed and tested with print cartridges that you use in another printer. Solution 1: Make sure you are using the correct...purposes only. For more information, see Replace print cartridges. Previously used in this product. Troubleshooting Error messages 59 For a list of the current print job. Solution 2: Contact HP customer support Solution: To find support and warranty information, go to replace the print ...
...estimates for your country/region, and then click Contact HP for information on calling for the indicated print cartridges. Genuine HP print cartridges are designed and tested with print cartridges that you use in another printer. Solution 1: Make sure you are using the correct...purposes only. For more information, see Replace print cartridges. Previously used in this product. Troubleshooting Error messages 59 For a list of the current print job. Solution 2: Contact HP customer support Solution: To find support and warranty information, go to replace the print ...
Full User Guide
Page 63
... estimates for planning purposes only. Cause: At least one of plastic tape has been Troubleshooting 60 Troubleshooting Printer service or repairs required as a result of non-HP supplies. Chapter 11 NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be inaccurate or unavailable. If you receive the ink-backup mode...
... estimates for planning purposes only. Cause: At least one of plastic tape has been Troubleshooting 60 Troubleshooting Printer service or repairs required as a result of non-HP supplies. Chapter 11 NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be inaccurate or unavailable. If you receive the ink-backup mode...
Full User Guide
Page 64
...prior to printing envelopes, set the paper size from the Printers folder or from the printer icon located in clogs, ink failure, and bad electrical ...of printouts. Click OK on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic... print cartridge contacts, the printer cannot detect that the print cartridge is initiated. They are on the Printer Properties dialog box. In ...cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. Make sure that the appropriate printer is selected, and then click...
...prior to printing envelopes, set the paper size from the Printers folder or from the printer icon located in clogs, ink failure, and bad electrical ...of printouts. Click OK on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic... print cartridge contacts, the printer cannot detect that the print cartridge is initiated. They are on the Printer Properties dialog box. In ...cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. Make sure that the appropriate printer is selected, and then click...
Full User Guide
Page 65
... in Out of paper. NOTE: For best printing performance, use a USB 2.0 compatible cable. Troubleshooting 62 Troubleshooting Print the envelope using the Envelopes and Labels feature in length. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub. Installation problems... or defective. • Software, such as an antivirus program, is running. • Another device, such as a scanner, is too long. Chapter 11 6. Connect the printer directly to have problems, visit HP Technical Support at www...
... in Out of paper. NOTE: For best printing performance, use a USB 2.0 compatible cable. Troubleshooting 62 Troubleshooting Print the envelope using the Envelopes and Labels feature in length. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub. Installation problems... or defective. • Software, such as an antivirus program, is running. • Another device, such as a scanner, is too long. Chapter 11 6. Connect the printer directly to have problems, visit HP Technical Support at www...
Full User Guide
Page 66
... quit an antivirus program, follow the manufacturer's instructions. 8. Disconnect the power cord from the printer. 2. Troubleshooting Installation problems 63 A possible cause might be a defective USB cable. Follow the onscreen instructions. If you connect a USB cable between the printer and the computer. Solution: To resolve the problem 1. NOTE: Do not connect the USB cable...
... quit an antivirus program, follow the manufacturer's instructions. 8. Disconnect the power cord from the printer. 2. Troubleshooting Installation problems 63 A possible cause might be a defective USB cable. Follow the onscreen instructions. If you connect a USB cable between the printer and the computer. Solution: To resolve the problem 1. NOTE: Do not connect the USB cable...
Full User Guide
Page 67
...to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Power light is on or flashing Troubleshooting 1 Power light If the Power... light is either printing or ready to print. For example, double-click D:\setup.exe. Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. NOTE...
...to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Power light is on or flashing Troubleshooting 1 Power light If the Power... light is either printing or ready to print. For example, double-click D:\setup.exe. Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. NOTE...
Full User Guide
Page 68
... the tools, open . • The printer is out of the printer by using the printer tools. Troubleshooting Printer does not print 65 What the flashing light means The Power light can flash for the printer and are the correct print cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features...
... the tools, open . • The printer is out of the printer by using the printer tools. Troubleshooting Printer does not print 65 What the flashing light means The Power light can flash for the printer and are the correct print cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features...
Full User Guide
Page 69
If this did not solve the issue, try the next solution. Open the printer Toolbox. 3. Recycle or discard the test page. See the Setup Guide that came with the computer. Troubleshooting 66 Troubleshooting If it up. If this did not solve the issue, try the next solution. Load Letter or A4 unused plain white...
If this did not solve the issue, try the next solution. Open the printer Toolbox. 3. Recycle or discard the test page. See the Setup Guide that came with the computer. Troubleshooting 66 Troubleshooting If it up. If this did not solve the issue, try the next solution. Load Letter or A4 unused plain white...
Full User Guide
Page 70
... be restarted to open the print queue. Leave the USB cable disconnect for your computer. 5. Reconnect the USB cable to print again. Printer does not print 67 Solution 3: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows ... Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. Double-click the icon for 5-6 seconds. 4. Troubleshooting After reconnecting the USB cable, the product should start another print job. Disconnect the USB cable from the computer and...
... be restarted to open the print queue. Leave the USB cable disconnect for your computer. 5. Reconnect the USB cable to print again. Printer does not print 67 Solution 3: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows ... Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. Double-click the icon for 5-6 seconds. 4. Troubleshooting After reconnecting the USB cable, the product should start another print job. Disconnect the USB cable from the computer and...
Full User Guide
Page 71
...is using the correct printer driver. The default printer has a check mark in use a DOT4 or the USB00X (where X is highlighted and has a check mark next to it. 5. If the wrong driver is using the wrong port, click the correct port to select it. Troubleshooting 68 Troubleshooting To verify that ...the product is set as the default printer, right-click the correct product and select Set as Default. If the wrong product is set as the default...
...is using the correct printer driver. The default printer has a check mark in use a DOT4 or the USB00X (where X is highlighted and has a check mark next to it. 5. If the wrong driver is using the wrong port, click the correct port to select it. Troubleshooting 68 Troubleshooting To verify that ...the product is set as the default printer, right-click the correct product and select Set as Default. If the wrong product is set as the default...
Full User Guide
Page 72
... marks next to print again. If you made any changes, try to Pause Printing or Use Printer Offline. Check the print queue again to Settings, and then click Printers. 2. Troubleshooting Printer does not print 69 Double-click the icon for your operating system, do one of the following... : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the...
... marks next to print again. If you made any changes, try to Pause Printing or Use Printer Offline. Check the print queue again to Settings, and then click Printers. 2. Troubleshooting Printer does not print 69 Double-click the icon for your operating system, do one of the following... : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the...
Full User Guide
Page 73
... Click File, and then click Print. 4. To verify the software application 1. c. Type a few characters of the application. 3. Troubleshooting 70 Troubleshooting Cause: The print spooler needed to see if the issue is Windows-based or DOS-based by checking the system requirements of text into... software application is causing the problem Solution: Verify whether the software application is successful from the software application. NOTE: The printer might not support printing from Notepad a. Depending upon your operating system, do one of that application for support. If this...
... Click File, and then click Print. 4. To verify the software application 1. c. Type a few characters of the application. 3. Troubleshooting 70 Troubleshooting Cause: The print spooler needed to see if the issue is Windows-based or DOS-based by checking the system requirements of text into... software application is causing the problem Solution: Verify whether the software application is successful from the software application. NOTE: The printer might not support printing from Notepad a. Depending upon your operating system, do one of that application for support. If this...
Full User Guide
Page 74
...be installed. Best or Maximum dpi print mode is selected The printer prints more slowly if it is outdated Outdated printer software might print more slowly when Best or Maximum dpi is stalled Troubleshooting Document prints slowly 71 Computer does not meet the system requirements.... To increase the print speed, use two print cartridges in the Readme file that came with the printer. 2. Print cartridge problems • Resolving print...
...be installed. Best or Maximum dpi print mode is selected The printer prints more slowly if it is outdated Outdated printer software might print more slowly when Best or Maximum dpi is stalled Troubleshooting Document prints slowly 71 Computer does not meet the system requirements.... To increase the print speed, use two print cartridges in the Readme file that came with the printer. 2. Print cartridge problems • Resolving print...
Full User Guide
Page 75
... 2: Clean the print cartridge contacts • Solution 3: Print in order. Open the printer cover, and then wait until the print cartridge carriage is identified by the blinking Power light. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the following sections in ink-backup mode Solution...
... 2: Clean the print cartridge contacts • Solution 3: Print in order. Open the printer cover, and then wait until the print cartridge carriage is identified by the blinking Power light. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the following sections in ink-backup mode Solution...
Full User Guide
Page 76
... steps. For more information, see Ink-backup mode. Print cartridge problems 73 Troubleshooting CAUTION: Do not attempt to flash after cleaning the print cartridge, replace the print cartridge. Compatible print cartridges are listed in ink backup mode. Close the printer cover. 8. For more information, see Replace print cartridges. If this did not...
... steps. For more information, see Ink-backup mode. Print cartridge problems 73 Troubleshooting CAUTION: Do not attempt to flash after cleaning the print cartridge, replace the print cartridge. Compatible print cartridges are listed in ink backup mode. Close the printer cover. 8. For more information, see Replace print cartridges. If this did not...
Full User Guide
Page 77
...is complete before continuing to the next step. 3. NOTE: The printer may appear. For more information, see Print a test page. ...Troubleshooting 74 Troubleshooting Try the following solutions: • Solution 1: Turn the power off and on • Solution 2: Clear any paper jams • Solution 3: Move the printer...printer of the printer. To turn off and then back on either side or in the printer. Turn off , proceed to two minutes. If it will not turn the printer...printer by pressing and releasing the Power button. After the printer turns off, press the Power button to www...
...is complete before continuing to the next step. 3. NOTE: The printer may appear. For more information, see Print a test page. ...Troubleshooting 74 Troubleshooting Try the following solutions: • Solution 1: Turn the power off and on • Solution 2: Clear any paper jams • Solution 3: Move the printer...printer of the printer. To turn off and then back on either side or in the printer. Turn off , proceed to two minutes. If it will not turn the printer...printer by pressing and releasing the Power button. After the printer turns off, press the Power button to www...