Diagnostic Codes
Page 1
... brings you will find an image viewer with a menu of this product's external views. Interactive LED Diagnostic HP Chromebook 11MK G9 Education Edition Welcome to the interactive LED diagnostic viewer for each LED, hover over the information icon ( i ) above the LED and review the information that presents in the right-hand pane. To identify the location of each view, simply click that view. To...
... brings you will find an image viewer with a menu of this product's external views. Interactive LED Diagnostic HP Chromebook 11MK G9 Education Edition Welcome to the interactive LED diagnostic viewer for each LED, hover over the information icon ( i ) above the LED and review the information that presents in the right-hand pane. To identify the location of each view, simply click that view. To...
Part Locator
Page 1
... Part Locator HP Chromebook 11MK G9 Education Edition Welcome to the interactive part locator for this product. To view a specific part and its location in the product, click the part name in greater detail, simply click that brings you back to either the External Views or the Parts List, enabling you to navigate to whatever view or part you will find a list of all of this page you wish to use...
... Part Locator HP Chromebook 11MK G9 Education Edition Welcome to the interactive part locator for this product. To view a specific part and its location in the product, click the part name in greater detail, simply click that brings you back to either the External Views or the Parts List, enabling you to navigate to whatever view or part you will find a list of all of this page you wish to use...
User Guide
Page 7
... connects an optional headset microphone. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. 1 Components Your computer features top-rated components. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. 2. This jack does not support optional standalone microphones. For additional safety information, see the Regulatory, Safety, and Environmental Notices. Reads optional memory cards that store, manage, share, or access information...
... connects an optional headset microphone. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. 1 Components Your computer features top-rated components. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. 2. This jack does not support optional standalone microphones. For additional safety information, see the Regulatory, Safety, and Environmental Notices. Reads optional memory cards that store, manage, share, or access information...
User Guide
Page 19
... on -screen instructions to change the owner of backing up your personal data, resetting your computer to http://www.support.google.com. To reset your files at these locations. In the Powerwash section, select Powerwash. 3. Select Restart. 4. A recovery reinstalls the operating system, software programs, and original factory settings. Backing up You can set up your computer and check to an optional USB flash drive or SD™ memory card or...
... on -screen instructions to change the owner of backing up your personal data, resetting your computer to http://www.support.google.com. To reset your files at these locations. In the Powerwash section, select Powerwash. 3. Select Restart. 4. A recovery reinstalls the operating system, software programs, and original factory settings. Backing up You can set up your computer and check to an optional USB flash drive or SD™ memory card or...
User Guide
Page 20
... recovery process, you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. To create recovery media: 1. NOTE: You must also have administrative rights to recover the original operating system and software programs that were installed at the factory. Follow the on-screen instructions to http://www.support.google.com. Wait while Chrome verifies the integrity of 4 GB or greater. Before you created. 1. To install the Chromebook Recovery Utility: ▲ Open...
... recovery process, you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. To create recovery media: 1. NOTE: You must also have administrative rights to recover the original operating system and software programs that were installed at the factory. Follow the on-screen instructions to http://www.support.google.com. Wait while Chrome verifies the integrity of 4 GB or greater. Before you created. 1. To install the Chromebook Recovery Utility: ▲ Open...
User Guide
Page 31
... 6 serial number 6 service 6 wireless certification 6 WLAN 6 lights AC adapter and battery 2 camera 3 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 6 O operating environment 18 P ports USB 1 USB Type-C power connector 2 power key, identifying 3 printing 12 product name and number, computer 6 R recovery media creating 14 erase 15 recovery, performing 13 regulatory information regulatory label 6 wireless certification labels 6 reload action key 5 resetting 13 resources, accessibility 23 S scrolling touch screen gesture 9 scrolling Touchpad...
... 6 serial number 6 service 6 wireless certification 6 WLAN 6 lights AC adapter and battery 2 camera 3 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 6 O operating environment 18 P ports USB 1 USB Type-C power connector 2 power key, identifying 3 printing 12 product name and number, computer 6 R recovery media creating 14 erase 15 recovery, performing 13 regulatory information regulatory label 6 wireless certification labels 6 reload action key 5 resetting 13 resources, accessibility 23 S scrolling touch screen gesture 9 scrolling Touchpad...
Maintenance and Service Guide
Page 2
... By installing, copying, downloading, or otherwise using any further information or to find your seller. AMD is subject to most models. under license. Intel and vPro are common to change without notice. Then select Manuals. Chrome, Chromebook, Chrome OS, Google, and Google Drive are set forth in the United States and other countries. The only warranties for HP products and services...
... By installing, copying, downloading, or otherwise using any further information or to find your seller. AMD is subject to most models. under license. Intel and vPro are common to change without notice. Then select Manuals. Chrome, Chromebook, Chrome OS, Google, and Google Drive are set forth in the United States and other countries. The only warranties for HP products and services...
Maintenance and Service Guide
Page 9
... card On-board (nonupgradeable) embedded MultiMedia Controller (eMMC) 64 GB MO-276 MMC v5.0 Networking Qualcomm® ac 2×2 + Bluetooth® 4.2 MU-MIMO non-vPro® WW with 2 antennas (QCA6174A-3) Storage On-board (nonupgradeable) eMMC 32 GB MO-276 MMC v5.0 Audio and video Dual speakers Integrated HP HD camera: USB 2.0 720p by 30 frames per second Ports Audio-out (headphone)/audio-in (microphone) combo jack USB 2.0 Type-A USB 2.0 Type-C Keyboard...
... card On-board (nonupgradeable) embedded MultiMedia Controller (eMMC) 64 GB MO-276 MMC v5.0 Networking Qualcomm® ac 2×2 + Bluetooth® 4.2 MU-MIMO non-vPro® WW with 2 antennas (QCA6174A-3) Storage On-board (nonupgradeable) eMMC 32 GB MO-276 MMC v5.0 Audio and video Dual speakers Integrated HP HD camera: USB 2.0 720p by 30 frames per second Ports Audio-out (headphone)/audio-in (microphone) combo jack USB 2.0 Type-A USB 2.0 Type-C Keyboard...
Maintenance and Service Guide
Page 12
... and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. - Connects a display device that store, manage, share, or access information. Hold the card label-side up, with the connectors facing the computer. 2. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. - NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (4) AC adapter and battery light...
... and port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. - Connects a display device that store, manage, share, or access information. Hold the card label-side up, with the connectors facing the computer. 2. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. - NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (4) AC adapter and battery light...
Maintenance and Service Guide
Page 30
... to operate at its way inside your computer. Finish with the display (if applicable). Turn off your device continues to the product. or - ● Select the HP Easy Clean icon in any flexible cables, like power cord, keyboard cable, and USB cables. 22 Chapter 4 Removal and replacement procedures preliminary requirements ENWW Wear disposable gloves made of harmful bacteria and viruses. Start with any openings. Wipe...
... to operate at its way inside your computer. Finish with the display (if applicable). Turn off your device continues to the product. or - ● Select the HP Easy Clean icon in any flexible cables, like power cord, keyboard cable, and USB cables. 22 Chapter 4 Removal and replacement procedures preliminary requirements ENWW Wear disposable gloves made of harmful bacteria and viruses. Start with any openings. Wipe...
Maintenance and Service Guide
Page 46
... service provider parts ENWW Remove the top cover/keyboard (Top cover/keyboard on page 28). 2. Remove the system board: 1. When you replace the system board, be sure to the system board, and then remove the WLAN module bracket (5). Disconnect the battery cable from the system board. 7. Remove the four Phillips M2.0 × 3.5 screws (1) that secures the display panel cable to which the sensor board cable is available using spare part number M45807-001. 5. The #2 black WLAN antenna cable connects...
... service provider parts ENWW Remove the top cover/keyboard (Top cover/keyboard on page 28). 2. Remove the system board: 1. When you replace the system board, be sure to the system board, and then remove the WLAN module bracket (5). Disconnect the battery cable from the system board. 7. Remove the four Phillips M2.0 × 3.5 screws (1) that secures the display panel cable to which the sensor board cable is available using spare part number M45807-001. 5. The #2 black WLAN antenna cable connects...
Maintenance and Service Guide
Page 56
... keys, and then press the power button. Turn on your computer. Creating recovery media Recovery media is used to recover the original operating system and software programs that were installed at the factory. Recovering When your Chrome OS™ operating system is not working properly, you want to reuse your USB flash drive or SD memory card to store other files. Your Google Accounts and any computer. Installing the Chromebook Recovery Utility The Chromebook™ Recovery Utility is not already displayed: - Recovering...
... keys, and then press the power button. Turn on your computer. Creating recovery media Recovery media is used to recover the original operating system and software programs that were installed at the factory. Recovering When your Chrome OS™ operating system is not working properly, you want to reuse your USB flash drive or SD memory card to store other files. Your Google Accounts and any computer. Installing the Chromebook Recovery Utility The Chromebook™ Recovery Utility is not already displayed: - Recovering...
Maintenance and Service Guide
Page 62
... changes and exit, and then select Shutdown. j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to the prior menu. c. f. k. l. a. Turn on -screen instructions to Hard Drive Utilities under the Utilities menu. Select the Main menu, and then select Reset BIOS Security to clear, and then follow the on or restart the computer, and then quickly press esc. Clear the contents of the drive using the following : ● Remove...
... changes and exit, and then select Shutdown. j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to the prior menu. c. f. k. l. a. Turn on -screen instructions to Hard Drive Utilities under the Utilities menu. Select the Main menu, and then select Reset BIOS Security to clear, and then follow the on or restart the computer, and then quickly press esc. Clear the contents of the drive using the following : ● Remove...
Maintenance and Service Guide
Page 63
... memory accessible) and NIC vendor that you want to clear, and then follow the on-screen instructions to the Utilities menu. i. HP Sure Start flash 8 MB (select models only) No Yes Provides Data cannot be run can be written to this memory? by the HP Sure Start BIOS code, EC Embedded Controller. changing the Windows date & memory time. Writing data to this memory store customer data? Under Utilities, select Disk Sanitizer, select the hard drive...
... memory accessible) and NIC vendor that you want to clear, and then follow the on-screen instructions to the Utilities menu. i. HP Sure Start flash 8 MB (select models only) No Yes Provides Data cannot be run can be written to this memory? by the HP Sure Start BIOS code, EC Embedded Controller. changing the Windows date & memory time. Writing data to this memory store customer data? Under Utilities, select Disk Sanitizer, select the hard drive...
Maintenance and Service Guide
Page 64
... manuals and specific product information, and then follow the on-screen instructions. writing data to this only) configuration Tools for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Table 8-1 Troubleshooting steps for writing data to this memory and is made and firmware. this ROM in select Elite or Z models. go to Presence Detect memory module the memory vendor. screen instructions.) Stores Management Engine Code, Settings...
... manuals and specific product information, and then follow the on-screen instructions. writing data to this only) configuration Tools for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Table 8-1 Troubleshooting steps for writing data to this memory and is made and firmware. this ROM in select Elite or Z models. go to Presence Detect memory module the memory vendor. screen instructions.) Stores Management Engine Code, Settings...
Maintenance and Service Guide
Page 65
... and firmware. How can make the call to write to this memory? See question and answer 6 for products only) configuration programmed using a utility writing data to the flash. Turn on your questions about resetting the keys. ENWW Questions and answers 57 from not made available to factory settings)? Only a digitally signed application can the BIOS settings be used for steps to answer your hard drive. IMPORTANT: The restore defaults...
... and firmware. How can make the call to write to this memory? See question and answer 6 for products only) configuration programmed using a utility writing data to the flash. Turn on your questions about resetting the keys. ENWW Questions and answers 57 from not made available to factory settings)? Only a digitally signed application can the BIOS settings be used for steps to answer your hard drive. IMPORTANT: The restore defaults...
Maintenance and Service Guide
Page 66
... firmware management and recovery software. b. The Unified Extensible Firmware Interface (UEFI) BIOS is the UEFI BIOS located? What is not installed in the loss of the legacy BIOS functionality. c. What is a UEFI BIOS, and how is it different from storage devices to the EEPROM when the memory module is meant by the operating system. It replaces the older BIOS architecture but supports much of information. In addition, the UEFI BIOS works...
... firmware management and recovery software. b. The Unified Extensible Firmware Interface (UEFI) BIOS is the UEFI BIOS located? What is not installed in the loss of the legacy BIOS functionality. c. What is a UEFI BIOS, and how is it different from storage devices to the EEPROM when the memory module is meant by the operating system. It replaces the older BIOS architecture but supports much of information. In addition, the UEFI BIOS works...
Maintenance and Service Guide
Page 67
... Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on or restart the computer, and then quickly press esc. Secure Boot is a feature to its previously safe state, without user intervention. HP Sure Start is attacked, HP Sure Start restores the BIOS to ensure that you enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. Turn on -screen instructions to clear the Custom Secure Boot Keys. c. Using HP Sure Start...
... Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on or restart the computer, and then quickly press esc. Secure Boot is a feature to its previously safe state, without user intervention. HP Sure Start is attacked, HP Sure Start restores the BIOS to ensure that you enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. Turn on -screen instructions to clear the Custom Secure Boot Keys. c. Using HP Sure Start...
Maintenance and Service Guide
Page 75
... recovery media removal 48 esc key 7 F factory reset 47 G grounding methods 17, 19, 20 guidelines packaging 17, 24 transporting 17, 24 workstation 17, 18 H hard drive specifications 51 Hardware Kit, spare part number 16 heat sink removal 39 spare part number 39 hinge removal 44 spare part number 45 HP Sure Start 53, 59 I illustrated parts catalog 9 install Chromebook Recovery Utility 48 Recovery Utility 48 J jacks audio-out (headphone)/audio-in (microphone) combo 3 K keyboard product description 1 keys action 7 esc 7 power 6 L lights AC adapter 4 battery 4 camera 6 M memory nonvolatile...
... recovery media removal 48 esc key 7 F factory reset 47 G grounding methods 17, 19, 20 guidelines packaging 17, 24 transporting 17, 24 workstation 17, 18 H hard drive specifications 51 Hardware Kit, spare part number 16 heat sink removal 39 spare part number 39 hinge removal 44 spare part number 45 HP Sure Start 53, 59 I illustrated parts catalog 9 install Chromebook Recovery Utility 48 Recovery Utility 48 J jacks audio-out (headphone)/audio-in (microphone) combo 3 K keyboard product description 1 keys action 7 esc 7 power 6 L lights AC adapter 4 battery 4 camera 6 M memory nonvolatile...
Maintenance and Service Guide
Page 76
...display 51, 52 hard drive 51 static electricity 17, 19 support information 24 system board removal 37 spare part numbers 37 system memory, removing personal data from volatile 53 T Tape Kit, spare part number 16 top cover/keyboard removal 28 spare part numbers 28 touchpad removal 32 spare part numbers 32 touchpad cable removal 31 spare part number 15, 31 touchpad zone 6 transporting guidelines 17, 24 U USB board cable spare part number 15 USB port 4 USB Type-C power connector and port 4 W webcam/microphone module removal 44 spare part number 44 webcam/microphone module cable spare part number...
...display 51, 52 hard drive 51 static electricity 17, 19 support information 24 system board removal 37 spare part numbers 37 system memory, removing personal data from volatile 53 T Tape Kit, spare part number 16 top cover/keyboard removal 28 spare part numbers 28 touchpad removal 32 spare part numbers 32 touchpad cable removal 31 spare part number 15, 31 touchpad zone 6 transporting guidelines 17, 24 U USB board cable spare part number 15 USB port 4 USB Type-C power connector and port 4 W webcam/microphone module removal 44 spare part number 44 webcam/microphone module cable spare part number...