HP Color LaserJet CP3525 Series Printers - User Guide
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... Jetadmin to upgrade the firmware 159 Use Microsoft Windows commands to upgrade the firmware 160 Upgrade the HP Jetdirect firmware 160 11 Solve problems Solve general problems ...164 Troubleshooting checklist 164 Factors that affect product performance 165 Restore factory settings ...166 Control-panel message types ...167 Control-panel ... Output is curled or wrinkled 202 Product will not duplex or duplexes incorrectly 203 Understand lights on the formatter 204 HP Jetdirect LEDs ...204 Heartbeat LED ...205 Solve image quality problems ...206 Example print quality problems 206 viii ENWW
... Jetadmin to upgrade the firmware 159 Use Microsoft Windows commands to upgrade the firmware 160 Upgrade the HP Jetdirect firmware 160 11 Solve problems Solve general problems ...164 Troubleshooting checklist 164 Factors that affect product performance 165 Restore factory settings ...166 Control-panel message types ...167 Control-panel ... Output is curled or wrinkled 202 Product will not duplex or duplexes incorrectly 203 Understand lights on the formatter 204 HP Jetdirect LEDs ...204 Heartbeat LED ...205 Solve image quality problems ...206 Example print quality problems 206 viii ENWW
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... Macintosh problems 215 Appendix A Supplies and accessories Order parts, accessories, and supplies 220 Part numbers ...221 Accessories ...221 Print cartridges and toner collection unit 221 Memory ...221 Cables and interfaces ...222 Maintenance kits ...222 Appendix B Service and support Hewlett-Packard limited warranty statement 224 Print cartridge limited warranty statement 225 HP Color LaserJet Fuser...
... Macintosh problems 215 Appendix A Supplies and accessories Order parts, accessories, and supplies 220 Part numbers ...221 Accessories ...221 Print cartridges and toner collection unit 221 Memory ...221 Cables and interfaces ...222 Maintenance kits ...222 Appendix B Service and support Hewlett-Packard limited warranty statement 224 Print cartridge limited warranty statement 225 HP Color LaserJet Fuser...
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Specify whether the current security settings on the print server will not print. Depending on an HP postscript level 3 emulation product. This test performs an internal loopback test. This test checks operation of HTTP by accessing predefined SNMP objects on the product.... YES to choose this test, or NO to not choose it . This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to not choose it . This test checks operation of SNMP communications by ...
Specify whether the current security settings on the print server will not print. Depending on an HP postscript level 3 emulation product. This test performs an internal loopback test. This test checks operation of HTTP by accessing predefined SNMP objects on the product.... YES to choose this test, or NO to not choose it . This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to not choose it . This test checks operation of SNMP communications by ...
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...the status of the product's sensors to determine if they are the factory-default values. Generates a page for the HP Color LaserJet CP3525dn printer and the HP Color LaserJet CP3525x printer. 42 Chapter 2 Control panel ENWW NOTE: This option is the source of the trays. Prints a page that ...includes instructions, pages for the test in order to test specific paper paths. These pages can help isolate print-quality problems. Prints...
...the status of the product's sensors to determine if they are the factory-default values. Generates a page for the HP Color LaserJet CP3525dn printer and the HP Color LaserJet CP3525x printer. 42 Chapter 2 Control panel ENWW NOTE: This option is the source of the trays. Prints a page that ...includes instructions, pages for the test in order to test specific paper paths. These pages can help isolate print-quality problems. Prints...
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.... Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by navigating to the HP Web Jetadmin host. For... ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can view HP Easy Printer Care software when the product is directly connected to information about printing ...
.... Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by navigating to the HP Web Jetadmin host. For... ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can view HP Easy Printer Care software when the product is directly connected to information about printing ...
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...Packard Company cannot recommend the use paper or print media made for the product, requiring repair. This might cause problems for inkjet printers. This repair is possible for laser printers or multiuse. Understand paper and print media use This product supports a variety of paper and other print media... accordance with the guidelines in this user guide. Do not use of media because HP cannot control their quality. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on ...
...Packard Company cannot recommend the use paper or print media made for the product, requiring repair. This might cause problems for inkjet printers. This repair is possible for laser printers or multiuse. Understand paper and print media use This product supports a variety of paper and other print media... accordance with the guidelines in this user guide. Do not use of media because HP cannot control their quality. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on ...
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...is the first page that product. ENWW HP Easy Printer Care 131 If you open the software, this tab includes current alerts for that appears. The Find Other Printers window provides a utility that detects other network printers so that you correct a problem with the product, click the refresh button... The Help button (?) in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon. HP Easy Printer Care Open the HP Easy Printer Care software Use one of the following table might not be available for the product Device...
...is the first page that product. ENWW HP Easy Printer Care 131 If you open the software, this tab includes current alerts for that appears. The Find Other Printers window provides a utility that detects other network printers so that you correct a problem with the product, click the refresh button... The Help button (?) in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon. HP Easy Printer Care Open the HP Easy Printer Care software Use one of the following table might not be available for the product Device...
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... about the product, such as the model number, serial number, and the settings for Supplies button: Opens the HP SureSupply Web site in the My HP Printers list. HP Proactive Support NOTE: This item is in a new browser window. You can sort the list by product, or... items can order for product software, firmware, and HP printer drivers. Supplies Ordering button ● Click the Supplies Ordering button on options for purchasing your printing system to identify potential problems. Click the more info link to online HP experts. ● About: Provides general information about ...
... about the product, such as the model number, serial number, and the settings for Supplies button: Opens the HP SureSupply Web site in the My HP Printers list. HP Proactive Support NOTE: This item is in a new browser window. You can sort the list by product, or... items can order for product software, firmware, and HP printer drivers. Supplies Ordering button ● Click the Supplies Ordering button on options for purchasing your printing system to identify potential problems. Click the more info link to online HP experts. ● About: Provides general information about ...
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... a password that can be entered to gain access to the Settings and Networking tabs as well as Ready or Sleep mode on. ● Color Usage Job Log: Shows the total pages printed, the number of pages printed in the Other Links area on all embedded Web server pages).... ● AutoSend: Allows you to configure the product to send automated e-mails regarding product configuration and supplies to diagnose some print quality problems. For more information, contact HP Support. Enter the name and e-mail address for the product. ● Usage Page: Shows a summary of the number of pages the...
... a password that can be entered to gain access to the Settings and Networking tabs as well as Ready or Sleep mode on. ● Color Usage Job Log: Shows the total pages printed, the number of pages printed in the Other Links area on all embedded Web server pages).... ● AutoSend: Allows you to configure the product to send automated e-mails regarding product configuration and supplies to diagnose some print quality problems. For more information, contact HP Support. Enter the name and e-mail address for the product. ● Usage Page: Shows a summary of the number of pages the...
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... ● Show Me How: Connects to information that demonstrates specific tasks for the product to become ready. ● Restrict Color: Allows you to permit or restrict color printing. Tab or section Options ● Language: Allows you to determine the language in order to use any of paper...Links ● Contains links that connect you to the Internet ● hp instant support: Connects you to the HP Web site to help you find solutions to product problems. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original...
... ● Show Me How: Connects to information that demonstrates specific tasks for the product to become ready. ● Restrict Color: Allows you to permit or restrict color printing. Tab or section Options ● Language: Allows you to determine the language in order to use any of paper...Links ● Contains links that connect you to the Internet ● hp instant support: Connects you to the HP Web site to help you find solutions to product problems. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original...
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... the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is non-HP. CAUTION: To prevent damage to resolve the problem. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www....hp.com/go/ anticounterfeit when you notice the following: ● You are ready to light for the best printing results. HP will help determine if ...
... the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is non-HP. CAUTION: To prevent damage to resolve the problem. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www....hp.com/go/ anticounterfeit when you notice the following: ● You are ready to light for the best printing results. HP will help determine if ...
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...This can cause specks to highlight the PROCESS CLEANING PAGE option, and then press the OK button. 6. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you use the cleaning page 1. Clean the fuser Run the product cleaning page ... OK button. 3. Accumulation of your clothes or hands, wash them in cold water. HP recommends that you get any toner on the front or back side of toner and particles can cause print-quality problems during printing. Press the up arrow or down arrow / to keep the product from ...
...This can cause specks to highlight the PROCESS CLEANING PAGE option, and then press the OK button. 6. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you use the cleaning page 1. Clean the fuser Run the product cleaning page ... OK button. 3. Accumulation of your clothes or hands, wash them in cold water. HP recommends that you get any toner on the front or back side of toner and particles can cause print-quality problems during printing. Press the up arrow or down arrow / to keep the product from ...
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11 Solve problems ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems ENWW 163
11 Solve problems ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems ENWW 163
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...you can stop without performing the other steps on the checklist. Solve general problems If the product is working. If no lights are using a power strip and its voltage is not faulty by using , with the printer driver, or with the product hardware. b. d. Check the cabling. Check... configuration page prints, check the following checklist, in the product, see Control-panel messages on page 186. 6. Check to a network, an HP Jetdirect page also prints. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If the page prints correctly, then the...
...you can stop without performing the other steps on the checklist. Solve general problems If the product is working. If no lights are using a power strip and its voltage is not faulty by using , with the printer driver, or with the product hardware. b. d. Check the cabling. Check... configuration page prints, check the following checklist, in the product, see Control-panel messages on page 186. 6. Check to a network, an HP Jetdirect page also prints. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If the page prints correctly, then the...
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...If this product. 9. Try printing the job from a different program that has the product software installed. 8. b. ENWW Solve general problems 165 Print a short document from another computer that has worked in the product ● The network operating system and configuration (if applicable) ●...; The printer driver that you are using the printer driver for this solution works, then the problem is with a USB cable. If you connected the product to the network, connect the product...
...If this product. 9. Try printing the job from a different program that has the product software installed. 8. b. ENWW Solve general problems 165 Print a short document from another computer that has worked in the product ● The network operating system and configuration (if applicable) ●...; The printer driver that you are using the printer driver for this solution works, then the problem is with a USB cable. If you connected the product to the network, connect the product...
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Press the down arrow to the original factory settings. Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press the OK button to reset the product to highlight the RESETS menu, and then press the OK button. 4. Press the Menu button . 2. Restore factory settings Use the RESETS menu to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. For more information, see Resets menu on page 41. 166 Chapter 11 Solve problems ENWW Press the down arrow to restore factory settings. 1.
Press the down arrow to the original factory settings. Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press the OK button to reset the product to highlight the RESETS menu, and then press the OK button. 4. Press the Menu button . 2. Restore factory settings Use the RESETS menu to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. For more information, see Resets menu on page 41. 166 Chapter 11 Solve problems ENWW Press the down arrow to restore factory settings. 1.
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... turning the product off and then on the product CONFIGURE DEVICE menu, the next print job clears these messages can indicate the status of or problems with the Ready or status messages and remain until OK is required. They change as adding paper or clearing a jam. For example, pressing the stop...
... turning the product off and then on the product CONFIGURE DEVICE menu, the next print job clears these messages can indicate the status of or problems with the Ready or status messages and remain until OK is required. They change as adding paper or clearing a jam. For example, pressing the stop...
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... might need to replace the formatter. After replacing the defective cartridge, turn the power off and then turned on page 24. 168 Chapter 11 Solve problems ENWW CAUTION: The fuser can be replaced. CAUTION: The fuser can be hot while the product is in use . Wait for the fuser to at... . Wait for the fuser to be hot while the product is turned off then on page 12. HP cannot ensure the accuracy or the availability of using non-HP or unauthorized supplies is using a non-HP supply. A jam has occurred in the right door on clearing the jam, see Clear jams in the...
... might need to replace the formatter. After replacing the defective cartridge, turn the power off and then turned on page 24. 168 Chapter 11 Solve problems ENWW CAUTION: The fuser can be replaced. CAUTION: The fuser can be hot while the product is in use . Wait for the fuser to at... . Wait for the fuser to be hot while the product is turned off then on page 12. HP cannot ensure the accuracy or the availability of using non-HP or unauthorized supplies is using a non-HP supply. A jam has occurred in the right door on clearing the jam, see Clear jams in the...
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... caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. The prompt to www.hp.com/support/cljcp3525.) 170 Chapter 11 Solve problems ENWW This error can be caused by the print job...
... caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. The prompt to www.hp.com/support/cljcp3525.) 170 Chapter 11 Solve problems ENWW This error can be caused by the print job...
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... product off then on If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp3525.) ● 1 = Removable disk 172 Chapter 11 Solve problems ENWW To continue turn off , and then turn the product on. Some settings saved in the NVRAM...
... product off then on If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp3525.) ● 1 = Removable disk 172 Chapter 11 Solve problems ENWW To continue turn off , and then turn the product on. Some settings saved in the NVRAM...