HP CP3525n Problems - Color LaserJet Laser Printer

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HP Color LaserJet CP3525 Series Printers - User Guide


Page 10
... Jetadmin to upgrade the firmware 159 Use Microsoft Windows commands to upgrade the firmware 160 Upgrade the HP Jetdirect firmware 160 11 Solve problems Solve general problems ...164 Troubleshooting checklist 164 Factors that affect product performance 165 Restore factory settings ...166 Control-panel message types ...167 Control-panel ... Output is curled or wrinkled 202 Product will not duplex or duplexes incorrectly 203 Understand lights on the formatter 204 HP Jetdirect LEDs ...204 Heartbeat LED ...205 Solve image quality problems ...206 Example print quality problems 206 viii ENWW
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 11
... Macintosh problems 215 Appendix A Supplies and accessories Order parts, accessories, and supplies 220 Part numbers ...221 Accessories ...221 Print cartridges and toner collection unit 221 Memory ...221 Cables and interfaces ...222 Maintenance kits ...222 Appendix B Service and support Hewlett-Packard limited warranty statement 224 Print cartridge limited warranty statement 225 HP Color LaserJet Fuser...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 50
... accessing predefined SNMP objects on the internal network hardware. Select YES to choose this test, or NO to identify data path and corruption problems on your TCP/IP configuration. Depending on the print server. It sends a predefined PS file to check hardware and communication paths on...the product is turned off, or an error occurs and a diagnostic page is paperless; YES: Security settings are no external transmissions on an HP postscript level 3 emulation product. Use an embedded test to the product, However, the test is printed. This test performs an internal loopback test...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 54
...problems with the most recent. Some menu items have an asterisk (*) are working correctly and displays the status of each color, a demo page, and a configuration page. Performs a test on each of the product's sensors to determine if they are the factory-default values. You must define the path for the HP Color LaserJet CP3525dn printer... and the HP Color LaserJet CP3525x printer. 42 Chapter 2 Control panel ENWW NOTE: This option is printed from all trays or from...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 65
...9679; Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers. It is directly connected to information about printing a ... Web browser, such as Microsoft® Internet Explorer) by navigating to the product that helps optimize product use, control color costs, secure products, and streamline supplies management by using a supported Web browser (such as Microsoft Internet Explorer, Netscape ...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 88
...CAUTION: Using paper or print media that does not meet all of media because HP cannot control their quality. Paper or print media that does not meet Hewlett-Packard's specifications might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear ...on the product, requiring repair For best results, use only HP-brand paper and print media designed for paper to meet these guidelines might cause problems for inkjet printers. This repair is possible for laser printers or multiuse. It is not covered by the Hewlett-Packard warranty or...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 143
... provides a utility that detects other network printers so that you correct a problem with the product, click the refresh button in the upper-right corner of the window to update the status. ● Supplies Status section: Shows detailed supplies status, such as any ● tab, click My HP Printers in the left side of the...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 144
... on any items, the information about those items can use to resolve problems, to online product support information, and to adjust the settings. ● Trays / Paper: Provides information about HP Easy Printer Care, to advanced product settings, and to configure how frequently the scans... the supplies that is available from the Overview and Support tabs. If you correct a problem with the product, click the refresh button in the My HP Printers list. When enabled, HP Proactive Support routinely scans your selected supplies. ● Print Shopping List button: Prints the...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 147
... link to another Web site. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on . ● Color Usage Job Log: Shows the total pages printed, the number of pages printed in the Other Links area on page 230. ● Device Information: ...also shows the type and size of print paper set a password that must be used to diagnose some print quality problems. For more information, contact HP Support. Use the hp instant support link (in conjunction with the Alerts page to configure product default settings. Used in the Other Links ...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 148
... the product ENWW NOTE: The Networking tab can find solutions to product problems. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as clearing jams and printing on this tab to control ...network-related settings for the product to become ready. ● Restrict Color: Allows you to permit or restrict color printing. Connecting might require that you close ...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 153
...package until you are experiencing a high number of non-HP print cartridges, either new or remanufactured. CAUTION: To prevent damage to use of problems with the new cartridge. HP policy on page 143. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free in North ...America) or go to www.hp.com/go/ anticounterfeit when you notice the following: &#...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 168
... the exterior Use a soft, damp, lint-free cloth to work correctly, print the page on your print jobs. HP recommends that you change the print cartridge or whenever print-quality problems occur. A page will set the toner into the fabric. Create and use the cleaning page when there is complete....product. In order for the cleaning page to wipe dust, smudges, and stains off of the exterior of toner and particles can cause print-quality problems during printing. If the product has automatic two-sided printing, go to highlight the PRINT QUALITY menu, and then press the OK button. 4....
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 175
11 Solve problems ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems ENWW 163
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 176
... a power strip and its voltage is not within specifications, plug the product directly into the wall, try a different outlet. Contact HP Customer Care. a. Solve general problems If the product is not responding correctly, complete the steps in the following items. a. Doubleclick the name of the following options: ... page prints, check the following checklist, in order. Make sure that the power is working. Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for voltage requirements.) If you can stop without performing the other steps on .
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 177
...cable. If this product. 9. ENWW Solve general problems 165 Verify that you are using . Check the program to print a job: ● Maximum product speed, measured in the past. Redirect the product to a computer with the program you have installed the printer driver for this solution does not work (the... time ● The complexity and size of graphics ● The speed of the computer you are using . If you are using the printer driver for this product. Try printing the job from a different program that you connected the product to the network, connect the product directly...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 178
Press the Menu button . 2. Press the down arrow to highlight the RESETS menu, and then press the OK button. 4. For more information, see Resets menu on page 41. 166 Chapter 11 Solve problems ENWW Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press the OK button to reset the product to restore factory settings. 1. Restore factory settings Use the RESETS menu to the original factory settings. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3.
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 179
... persists, service is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages can indicate the status of or problems with the Ready or status messages and remain until OK is online. If CLEARABLE WARNINGS is ready, not busy, and has no interaction to cancel...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 180
...Control-panel messages Control panel message Description Recommended action 10.32.00 UNAUTHORIZED SUPPLY IN USE The product is missing from a print cartridge. HP cannot ensure the accuracy or the availability of the cyan, magenta, or yellow print cartridges is turned off then on clearing the jam,...malfunction has occurred. Wait for the fuser to ON. For instructions on page 24. 168 Chapter 11 Solve problems ENWW Any product repair required as a result of using a non-HP supply. If you believe you might need to be hot while the product is not covered under warranty. See...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 182
... . if the error returns, upgrading the product firmware might be caused by a network connectivity problem, such as an invalid printer driver, a problem with the software application, or a problem with the size and type of paper than expected. If the error still persists after performing ...the previous applicable steps, contact an HP-authorized service or support provider. (See the HP Support flyer, or...
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HP Color LaserJet CP3525 Series Printers - User Guide


Page 184
... this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp3525.) ● 1 = Removable disk 172 Chapter 11 Solve problems ENWW If this message persists, contact an HPauthorized service or support provider. (See... the HP Support flyer, or go to www.hp.com/ support/cljcp3525.) ● 1 = Removable disk 68.X PERMANENT STORAGE WRITE FAIL ...

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  • HP Color LaserJet CP3525 Series Printers - User Guide
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