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......167 Control-panel messages ...168 Jams ...186 Common causes of jams 186 Jam locations ...187 Clear jams ...187 Clear jams in the right door 188 Clear jams in the output bin area 192 Clear jams in Tray 1 193 Clear jams in Tray 2 195 Clear jams in the optional 500-sheet paper and heavy media tray (Tray ... 2 or 3 201 Transparencies or glossy paper will not feed 201 Envelopes jam or will not feed in the product 202 Output is curled or wrinkled 202 Product will not duplex or duplexes incorrectly 203 Understand lights on the formatter 204 HP Jetdirect LEDs ...204 Heartbeat LED ...205 ...
......167 Control-panel messages ...168 Jams ...186 Common causes of jams 186 Jam locations ...187 Clear jams ...187 Clear jams in the right door 188 Clear jams in the output bin area 192 Clear jams in Tray 1 193 Clear jams in Tray 2 195 Clear jams in the optional 500-sheet paper and heavy media tray (Tray ... 2 or 3 201 Transparencies or glossy paper will not feed 201 Envelopes jam or will not feed in the product 202 Output is curled or wrinkled 202 Product will not duplex or duplexes incorrectly 203 Understand lights on the formatter 204 HP Jetdirect LEDs ...204 Heartbeat LED ...205 ...
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... a page that provide more information about the product. Provides instructions for clearing jams on the Web. 16 Chapter 2 Control panel ENWW Provides instructions for loading special print media such as envelopes, transparencies, and labels. Provides a list of the paper (duplex printing). Show Me How menu The SHOW ME HOW menu prints pages...
... a page that provide more information about the product. Provides instructions for clearing jams on the Web. 16 Chapter 2 Control panel ENWW Provides instructions for loading special print media such as envelopes, transparencies, and labels. Provides a list of the paper (duplex printing). Show Me How menu The SHOW ME HOW menu prints pages...
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...TEST 2 COMPONENT TEST A list of the test. 50 100 500 Performs tests to determine whether the paper path sensors are operating correctly. Range is 0. A service representative should be manually cleared. Activate individual ...product in the highvoltage power supply. Range is 1. PRINT/STOP TEST COLOR BAND TEST PRINT TEST PAGE COPIES Values Description 1* Determines how many copies of the internal ...page are operating correctly. This causes a jam message that is used to 30. many pages should perform this test. ...
...TEST 2 COMPONENT TEST A list of the test. 50 100 500 Performs tests to determine whether the paper path sensors are operating correctly. Range is 0. A service representative should be manually cleared. Activate individual ...product in the highvoltage power supply. Range is 1. PRINT/STOP TEST COLOR BAND TEST PRINT TEST PAGE COPIES Values Description 1* Determines how many copies of the internal ...page are operating correctly. This causes a jam message that is used to 30. many pages should perform this test. ...
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... ● Increased jams ● Premature wear on the product, requiring repair For best results, use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use This product supports a variety of paper and other print media...HP-brand paper and print media designed for the product, requiring repair. CAUTION: Using paper or print media that does not meet all of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control. This might cause problems for laser printers or multiuse. Paper...
... ● Increased jams ● Premature wear on the product, requiring repair For best results, use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use This product supports a variety of paper and other print media...HP-brand paper and print media designed for the product, requiring repair. CAUTION: Using paper or print media that does not meet all of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control. This might cause problems for laser printers or multiuse. Paper...
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Load Tray 1 TIP: To see an animation of this Web site: www.hp.com/go to the correct width. 3. Open Tray 1. 2. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Load paper in the tray face down and the short, top edge going into the product first. 88 Chapter 6 Paper and print media ENWW Fold out the tray extension to support the paper and set the side guides to this procedure go /cljcp3525-loadtray1.
Load Tray 1 TIP: To see an animation of this Web site: www.hp.com/go to the correct width. 3. Open Tray 1. 2. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Load paper in the tray face down and the short, top edge going into the product first. 88 Chapter 6 Paper and print media ENWW Fold out the tray extension to support the paper and set the side guides to this procedure go /cljcp3525-loadtray1.
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Load paper into the product. Slide the tray into the tray face up. NOTE: If the tray is below the tray full indicator. ENWW Load trays 91 2. Check the paper to the size of the stack is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Adjust the paper-length and paper-width guides by squeezing the adjustment latch and sliding the guides to verify the guides lightly touch the stack, but do not overfill the tray. Be sure the top of the paper being used. 3. NOTE: To prevent jams, do not bend it.
Load paper into the product. Slide the tray into the tray face up. NOTE: If the tray is below the tray full indicator. ENWW Load trays 91 2. Check the paper to the size of the stack is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Adjust the paper-length and paper-width guides by squeezing the adjustment latch and sliding the guides to verify the guides lightly touch the stack, but do not overfill the tray. Be sure the top of the paper being used. 3. NOTE: To prevent jams, do not bend it.
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Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to verify the guides lightly touch the stack, but do not overfill the tray. Check the paper to the size of the stack is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. ENWW Load trays 93 NOTE: If the tray is below the tray full indicator. Slide the tray into the tray face up. Load paper into the product. Be sure the top of the paper being used. 3. NOTE: To prevent jams, do not bend it. 2.
Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to verify the guides lightly touch the stack, but do not overfill the tray. Check the paper to the size of the stack is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. ENWW Load trays 93 NOTE: If the tray is below the tray full indicator. Slide the tray into the tray face up. Load paper into the product. Be sure the top of the paper being used. 3. NOTE: To prevent jams, do not bend it. 2.
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...9679; Show Me How: Connects to a network using anything other than an HP Jetdirect print server. NOTE: You must connect before changing settings on options for purchasing original HP supplies, such as clearing jams and printing on a network, always consult with a network time server. ...find help you find solutions to product problems. Shop for the product, such as print cartridges and paper. ● Product Support: Connects to become ready. ● Restrict Color: Allows you can be password-protected. Other Links ● Contains links that you can be password...
...9679; Show Me How: Connects to a network using anything other than an HP Jetdirect print server. NOTE: You must connect before changing settings on options for purchasing original HP supplies, such as clearing jams and printing on a network, always consult with a network time server. ...find help you find solutions to product problems. Shop for the product, such as print cartridges and paper. ● Product Support: Connects to become ready. ● Restrict Color: Allows you can be password-protected. Other Links ● Contains links that you can be password...
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11 Solve problems ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems ENWW 163
11 Solve problems ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems ENWW 163
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... using a printer driver for possible paper No action is cleaning the hard disk or a compact flash disk. Creating... CLEANING PAGE 174 Chapter 11 Solve problems ENWW wrong color print cartridge. From left to right, the print cartridges should be written to eject jammed paper. cleaning cycle...system command could not store Press the OK button to initialize the component. jams. CHECKING PRINTER The product is necessary. No action is conducting an internal test. Use the embedded Web server or HP Web Jetadmin to clear. Close the door. 2. No action is necessary...
... using a printer driver for possible paper No action is cleaning the hard disk or a compact flash disk. Creating... CLEANING PAGE 174 Chapter 11 Solve problems ENWW wrong color print cartridge. From left to right, the print cartridges should be written to eject jammed paper. cleaning cycle...system command could not store Press the OK button to initialize the component. jams. CHECKING PRINTER The product is necessary. No action is conducting an internal test. Use the embedded Web server or HP Web Jetadmin to clear. Close the door. 2. No action is necessary...
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... you are worn. If the paper is not installed in Tray 3, and you removed the paper before it might not be stored in the original packaging in the trays. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. 186 Chapter 11 ...Solve problems ENWW Make sure that meets HP specifications. Replace the rollers. Remove any excess paper from the product. The internal tray rollers are not ...
... you are worn. If the paper is not installed in Tray 3, and you removed the paper before it might not be stored in the original packaging in the trays. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. 186 Chapter 11 ...Solve problems ENWW Make sure that meets HP specifications. Replace the rollers. Remove any excess paper from the product. The internal tray rollers are not ...
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... 1 2 6 5 3 4 1 Output-bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500-sheet paper and heavy media tray (Tray 3) 5 Tray 2 pickup area 6 Fuser area Clear jams When a jam occurs, a message appears on the control panel to direct you to the location of jammed paper and how to clear it. To avoid electrical shock, remove any necklaces, bracelets, or...
... 1 2 6 5 3 4 1 Output-bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500-sheet paper and heavy media tray (Tray 3) 5 Tray 2 pickup area 6 Fuser area Clear jams When a jam occurs, a message appears on the control panel to direct you to the location of jammed paper and how to clear it. To avoid electrical shock, remove any necklaces, bracelets, or...
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If jammed paper is jammed inside of the right door. 3. Close the paper-feed cover. 2 1 ENWW Jams 189 Lift the paper-feed cover on the inside the right door, gently pull the paper to remove it . 4. If paper is present, gently pull the paper straight out to remove it . 5.
If jammed paper is jammed inside of the right door. 3. Close the paper-feed cover. 2 1 ENWW Jams 189 Lift the paper-feed cover on the inside the right door, gently pull the paper to remove it . 4. If paper is present, gently pull the paper straight out to remove it . 5.
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... close the door. 8. CAUTION: Do not touch the rollers on the transfer roller. 6. Remove the fuser to check for paper in the Tray 2 roller area. Look for jammed paper inside the fuser where it . Near the bottom of the right side, squeeze the two white levers upward to remove it would... not be visible. Contaminates can affect print quality. 9. If paper is visible entering the bottom of the pickup area. 7. Gently pull the paper out of the...
... close the door. 8. CAUTION: Do not touch the rollers on the transfer roller. 6. Remove the fuser to check for paper in the Tray 2 roller area. Look for jammed paper inside the fuser where it . Near the bottom of the right side, squeeze the two white levers upward to remove it would... not be visible. Contaminates can affect print quality. 9. If paper is visible entering the bottom of the pickup area. 7. Gently pull the paper out of the...
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... door, and push the fuser completely into the product. Open the jam-access door. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside the fuser, gently pull it straight up slightly, ... before handling it . a. Grasp the fuser handles, lift up to remove it . If paper is in use. c. If the paper tears, remove all paper fragments. ENWW Jams 191 Do not touch the fuser rollers until they have cooled. 2 1 1 Open the jam-access door. 2 Remove the jammed paper. b. CAUTION: The fuser can be hot while the product is...
... door, and push the fuser completely into the product. Open the jam-access door. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside the fuser, gently pull it straight up slightly, ... before handling it . a. Grasp the fuser handles, lift up to remove it . If paper is in use. c. If the paper tears, remove all paper fragments. ENWW Jams 191 Do not touch the fuser rollers until they have cooled. 2 1 1 Open the jam-access door. 2 Remove the jammed paper. b. CAUTION: The fuser can be hot while the product is...
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Clear jams in the duplex output area, gently pull it to this Web site: www.hp.com/go to remove it . 2. Close the right door. If jammed paper is visible from the output bin, grasp the leading edge and remove it . 192 Chapter 11 Solve problems ENWW If paper is visible in the output bin area TIP: To see an animation of this procedure go /cljcp3525-outputjams. 1. 10.
Clear jams in the duplex output area, gently pull it to this Web site: www.hp.com/go to remove it . 2. Close the right door. If jammed paper is visible from the output bin, grasp the leading edge and remove it . 192 Chapter 11 Solve problems ENWW If paper is visible in the output bin area TIP: To see an animation of this procedure go /cljcp3525-outputjams. 1. 10.
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If paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. If jammed paper is visible inside the right door, gently pull the trailing edge to remove it. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. Press the OK button to this Web site: www.hp.com/go/cljcp3525-tray1jams. 1. ENWW Jams 193 Clear jams in Tray 1 TIP: To see an animation of this procedure go to clear the message. 2.
If paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. If jammed paper is visible inside the right door, gently pull the trailing edge to remove it. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. Press the OK button to this Web site: www.hp.com/go/cljcp3525-tray1jams. 1. ENWW Jams 193 Clear jams in Tray 1 TIP: To see an animation of this procedure go to clear the message. 2.
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...and then press the OK button. Set the jam recovery feature 1. Because no memory is used to reprint jammed pages when sufficient memory is visible, gently pull the jammed paper up or down arrow to reprint jammed pages. The product always reprints jammed pages. Press the down to suffer. 2. ...The product does not attempt to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. If paper is available. Close ...
...and then press the OK button. Set the jam recovery feature 1. Because no memory is used to reprint jammed pages when sufficient memory is visible, gently pull the jammed paper up or down arrow to reprint jammed pages. The product always reprints jammed pages. Press the down to suffer. 2. ...The product does not attempt to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. If paper is available. Close ...
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...tray. Product pulls from incorrect tray Product pulls from incorrect tray Cause You are not against the paper. The correct size paper is loaded. Load paper into the input tray. Paper from EXCLUSIVELY to EXCLUSIVELY, and the requested tray is configured. Print a configuration page or use... that the rear and width paper guides are touching the paper. The paper size is empty. The guides in the tray are using a driver for this product. Verify that the guides are not against the paper. Or, change the setting from a previous jam has not been completely removed....
...tray. Product pulls from incorrect tray Product pulls from incorrect tray Cause You are not against the paper. The correct size paper is loaded. Load paper into the input tray. Paper from EXCLUSIVELY to EXCLUSIVELY, and the requested tray is configured. Print a configuration page or use... that the rear and width paper guides are touching the paper. The paper size is empty. The guides in the tray are using a driver for this product. Verify that the guides are not against the paper. Or, change the setting from a previous jam has not been completely removed....
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...Macintosh settings 60 print servers included 3 protocols 34 protocols supported 68 security 34, 69 settings 34 subnet mask 71 Neutral Grays 123 non-HP supplies 141 notes 2 NVRAM errors 172 O on/off switch, locating 7 online support 230 operating environment specifications 232 operating systems supported 46,... per sheet 63 Show Me How menu 16 size, selecting 115 supported sizes 77 supported types 80 type, selecting 115 paper handling menu 20 paper jams clearing 187 paper, ordering 220 part numbers hard disks 221 memory 221 print cartridges 221 pausing a print request 114 PCL drivers universal 48...
...Macintosh settings 60 print servers included 3 protocols 34 protocols supported 68 security 34, 69 settings 34 subnet mask 71 Neutral Grays 123 non-HP supplies 141 notes 2 NVRAM errors 172 O on/off switch, locating 7 online support 230 operating environment specifications 232 operating systems supported 46,... per sheet 63 Show Me How menu 16 size, selecting 115 supported sizes 77 supported types 80 type, selecting 115 paper handling menu 20 paper jams clearing 187 paper, ordering 220 part numbers hard disks 221 memory 221 print cartridges 221 pausing a print request 114 PCL drivers universal 48...