HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Reference (external)
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... displayed. To print a configuration page from the product control panel, perform the following : a. 6. NOTE: If the Scan to Desktop has been disabled in the EWS error message appears, open the embedded Web server (EWS), click the Device Settings tab, click the Send to Folder menu item, and then select both the Enable...
... displayed. To print a configuration page from the product control panel, perform the following : a. 6. NOTE: If the Scan to Desktop has been disabled in the EWS error message appears, open the embedded Web server (EWS), click the Device Settings tab, click the Send to Folder menu item, and then select both the Enable...
HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Reference (external)
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..., and then click Open. 3. Complete the following Web site: www.hp.com/go/cljcm6030mfp_firmware or www.hp.com/go/cljcm6040mfp_firmware After you are necessary for the update. The Updating screen appears and the update proceeds as expected. NOTE: You may receive an error message on . Update Firmware Choose Update Firmware to locate a firmware upgrade...
..., and then click Open. 3. Complete the following Web site: www.hp.com/go/cljcm6030mfp_firmware or www.hp.com/go/cljcm6040mfp_firmware After you are necessary for the update. The Updating screen appears and the update proceeds as expected. NOTE: You may receive an error message on . Update Firmware Choose Update Firmware to locate a firmware upgrade...
HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Reference (external)
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...window. 3. Drag and drop the .RFU file onto the PORT icon or onto any error messages are cleared from the control panel display. 2. In Microsoft Internet Explorer, use the following...: The product automatically turns off the product or interfere with the product or the computer. The HP Embedded Jetdirect page is the TCP/IP address of the TCP/IP address on the computer. 3..... 2. Make note of the configuration page printout. Select the Enable folder view for settings changes. this message. 7. Do not turn off and then on the Embedded Jetdirect page. Locate the downloaded .RFU file ...
...window. 3. Drag and drop the .RFU file onto the PORT icon or onto any error messages are cleared from the control panel display. 2. In Microsoft Internet Explorer, use the following...: The product automatically turns off the product or interfere with the product or the computer. The HP Embedded Jetdirect page is the TCP/IP address of the TCP/IP address on the computer. 3..... 2. Make note of the configuration page printout. Select the Enable folder view for settings changes. this message. 7. Do not turn off and then on the Embedded Jetdirect page. Locate the downloaded .RFU file ...
HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Reference (external)
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... the correct .RFU file and send it is contained The product recognizes the product mismatch and rejects the update. For an error message of RFU LOAD ERROR, SEND RFU UPGRADE ON USB PORT, resend the upgrade by USB or Network connection. Engineering details NOTE: To verify that ... the control panel and verify that the firmware date code on the configuration page has changed. The following URLs: www.hp.com/ support/cljcm6030mfp or www.hp.com/support/cljcm6040mfp ENWW Remote firmware updates 271 Table 6-4 Troubleshooting a firmware update failure Reason for a local telephone support list...
... the correct .RFU file and send it is contained The product recognizes the product mismatch and rejects the update. For an error message of RFU LOAD ERROR, SEND RFU UPGRADE ON USB PORT, resend the upgrade by USB or Network connection. Engineering details NOTE: To verify that ... the control panel and verify that the firmware date code on the configuration page has changed. The following URLs: www.hp.com/ support/cljcm6030mfp or www.hp.com/support/cljcm6040mfp ENWW Remote firmware updates 271 Table 6-4 Troubleshooting a firmware update failure Reason for a local telephone support list...
HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Reference (external)
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... 18, 209 embedded Web server 15, 57 Enterprise Autoconfiguration about 49 envelopes, paper type commands 282 error messages e-mail alerts 18, 209 escape sequences paper source 276 paper type 281 Ethernet cards 6 EWS (Macintosh) documentation 30 HP Printer Utility, accessing from 254 EWS (Windows) documentation 30 exporting driver parameters 53 F fax driver installation...
... 18, 209 embedded Web server 15, 57 Enterprise Autoconfiguration about 49 envelopes, paper type commands 282 error messages e-mail alerts 18, 209 escape sequences paper source 276 paper type 281 Ethernet cards 6 EWS (Macintosh) documentation 30 HP Printer Utility, accessing from 254 EWS (Windows) documentation 30 exporting driver parameters 53 F fax driver installation...
Service Manual
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...565 Use supported paper 566 Calibrate the product 566 Specify the correct paper type 566 Clean the fuser 567 Respond to control-panel error messages 568 Clean the registration second transfer assembly 568 Use manual print modes 570 Print-quality-troubleshooting pages 571 Image-quality issues ...574... ...579 Communication checks ...579 EIO troubleshooting ...579 Engine diagnostics ...580 LED diagnostics ...580 Understand lights on the formatter 580 HP Jetdirect LEDs 580 Heartbeat LED 581 Understand lights on the SCB 581 Understand lights on the copy-process board (CPB 583 ENWW xiii
...565 Use supported paper 566 Calibrate the product 566 Specify the correct paper type 566 Clean the fuser 567 Respond to control-panel error messages 568 Clean the registration second transfer assembly 568 Use manual print modes 570 Print-quality-troubleshooting pages 571 Image-quality issues ...574... ...579 Communication checks ...579 EIO troubleshooting ...579 Engine diagnostics ...580 LED diagnostics ...580 Understand lights on the formatter 580 HP Jetdirect LEDs 580 Heartbeat LED 581 Understand lights on the SCB 581 Understand lights on the copy-process board (CPB 583 ENWW xiii
Service Manual
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... device status. To place the device into sleep mode or to control jobs and the device status. Examples include an empty paper tray or an error message on the touchscreen. 8 Ready light The Ready light indicates that the device is ready to begin processing any job. 9 Data light The Data light indicates...
... device status. To place the device into sleep mode or to control jobs and the device status. Examples include an empty paper tray or an error message on the touchscreen. 8 Ready light The Ready light indicates that the device is ready to begin processing any job. 9 Data light The Data light indicates...
Service Manual
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... example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of paper. If the configuration is not adjusted correctly, an error message might appear or the media might jam. 5. NOTE: To prevent jams, do not bend it. NOTE: For best performance, fill the tray completely without splitting...
... example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of paper. If the configuration is not adjusted correctly, an error message might appear or the media might jam. 5. NOTE: To prevent jams, do not bend it. NOTE: For best performance, fill the tray completely without splitting...
Service Manual
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...affected Data affected (covered) by using the default PIN that is stored on the disk until it . NOTE: Stored jobs will receive an error message. ENWW Security features 101 Double-click the FIH.EXE file. See Embedded Web server on the product after the appropriate erase mode has been ...and copying process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), stored fax files, address books, and HP and third-party applications. Secure Disk Erase To protect deleted data from the hard drive. This mode will not impact data that is overwritten. ...
...affected Data affected (covered) by using the default PIN that is stored on the disk until it . NOTE: Stored jobs will receive an error message. ENWW Security features 101 Double-click the FIH.EXE file. See Embedded Web server on the product after the appropriate erase mode has been ...and copying process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), stored fax files, address books, and HP and third-party applications. Secure Disk Erase To protect deleted data from the hard drive. This mode will not impact data that is overwritten. ...
Service Manual
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....RFU file for the password, press Enter. 8. Take note of the IP address on your computer. 3. Open an MS-DOS command prompt on the HP Jetdirect page. Type: ftp TCP/IP ADDRESS>. When prompted for the product. 5. NOTE: The product automatically turns off and then on again after processing ... bin at the command prompt. 9. When the update process is not in the browser window. NOTE: Before upgrading the firmware, make sure that any error messages are different from the control-panel display. 2. Drag and drop the .RFU file onto the PORT1 icon in Sleep mode. Type put and then the...
....RFU file for the password, press Enter. 8. Take note of the IP address on your computer. 3. Open an MS-DOS command prompt on the HP Jetdirect page. Type: ftp TCP/IP ADDRESS>. When prompted for the product. 5. NOTE: The product automatically turns off and then on again after processing ... bin at the command prompt. 9. When the update process is not in the browser window. NOTE: Before upgrading the firmware, make sure that any error messages are different from the control-panel display. 2. Drag and drop the .RFU file onto the PORT1 icon in Sleep mode. Type put and then the...
Service Manual
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... (REt) The formatter contains circuitry for Resolution Enhancement technology (REt), which modifies the standard video dot data on or off , but the error message continues to be turned off from the various product interfaces ● Monitoring control-panel functions and relaying product-status information (through the control panel...control-panel button is pressed ● A cover is opened ● A paper tray is opened ● The engine-test switch is pressed NOTE: Product error messages override the Sleep message. Sleep mode This feature conserves power after a 60-minute idle time.
... (REt) The formatter contains circuitry for Resolution Enhancement technology (REt), which modifies the standard video dot data on or off , but the error message continues to be turned off from the various product interfaces ● Monitoring control-panel functions and relaying product-status information (through the control panel...control-panel button is pressed ● A cover is opened ● A paper tray is opened ● The engine-test switch is pressed NOTE: Product error messages override the Sleep message. Sleep mode This feature conserves power after a 60-minute idle time.
Service Manual
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... ● ● Covers ● Condensation ● ● Miscellaneous ● ● ● ● Is the amount of the following messages displays on the control panel: Ready, Paused, or Sleep mode on. Is the paper tray correctly installed in sleep mode. Is the ITB or fuser...allow the product to sit at room temperature for and remove any non-HP components (print cartridges, memory modules, and EIO cards) from a cold to see if any error messages appear, see Control-panel messages on the control-panel display. For any specific software, contact the Customer...
... ● ● Covers ● Condensation ● ● Miscellaneous ● ● ● ● Is the amount of the following messages displays on the control panel: Ready, Paused, or Sleep mode on. Is the paper tray correctly installed in sleep mode. Is the ITB or fuser...allow the product to sit at room temperature for and remove any non-HP components (print cartridges, memory modules, and EIO cards) from a cold to see if any error messages appear, see Control-panel messages on the control-panel display. For any specific software, contact the Customer...
Service Manual
Page 472
...on the configuration pages, remove the accessory and reinstall it. After the errors have installed the HP Color LaserJet CM6040 MFP Series printer driver. Are all of the accessories installed? If you are using the HP Color LaserJet CM6040 MFP Series printer driver. 10. After the control-panel display is acceptable, ... the new connection type that has worked in sleep mode by touching any button or opening any door. 2 Control-panel messages Does the message Ready display on page 440. After successfully printing and evaluating the event log, go to step 3. 3 Event log Open...
...on the configuration pages, remove the accessory and reinstall it. After the errors have installed the HP Color LaserJet CM6040 MFP Series printer driver. Are all of the accessories installed? If you are using the HP Color LaserJet CM6040 MFP Series printer driver. 10. After the control-panel display is acceptable, ... the new connection type that has worked in sleep mode by touching any button or opening any door. 2 Control-panel messages Does the message Ready display on page 440. After successfully printing and evaluating the event log, go to step 3. 3 Event log Open...
Service Manual
Page 473
...product functions should be able to spin briefly after the product power is functioning correctly. See Control panel on the product power. Yes. If error messages display on the control panel, see Engine-test button on page 583). If the page does not print, try to . 2. If an... for a different voltage that it might interfere with the formatter, the control panel, or the cable that delivers the correct voltage. Remove any HP Jetdirect or other EIO cards, and then try removing the formatter and then performing the engine test again. Power-on troubleshooting overview Turn on page...
...product functions should be able to spin briefly after the product power is functioning correctly. See Control panel on the product power. Yes. If error messages display on the control panel, see Engine-test button on page 583). If the page does not print, try to . 2. If an... for a different voltage that it might interfere with the formatter, the control panel, or the cable that delivers the correct voltage. Remove any HP Jetdirect or other EIO cards, and then try removing the formatter and then performing the engine test again. Power-on troubleshooting overview Turn on page...
Service Manual
Page 485
..., pressing the Stop button pauses printing with an option to Job, the next print job clears these messages can indicate the status of the product. Critical-error messages Critical error messages inform you of data and print errors. These messages are not affected by turning the product off and then on the menus, the product will continue...
..., pressing the Stop button pauses printing with an option to Job, the next print job clears these messages can indicate the status of the product. Critical-error messages Critical error messages inform you of data and print errors. These messages are not affected by turning the product off and then on the menus, the product will continue...
Service Manual
Page 508
... SCB/CPB connections. 3. Check the SCB LEDs. 30.01.46 Scanner failure The CPB enumeration failed. 1. There is damaged. 3. If the error is available, touch OK to clear the error message and connection between the fuser and the product. Turn the product off and card in a tray so that is another tray is...
... SCB/CPB connections. 3. Check the SCB LEDs. 30.01.46 Scanner failure The CPB enumeration failed. 1. There is damaged. 3. If the error is available, touch OK to clear the error message and connection between the fuser and the product. Turn the product off and card in a tray so that is another tray is...
Service Manual
Page 526
... stapler unit for jammed staples. NOTE: PI50 and M41 are located on page 791. 4. Only if the error persists and none of the staple on the paper). If error message appears, contact HP Support and report the error. reach home position. stapler assembly and can only be seen in the stapler. 66.12.22 Finisher...
... stapler unit for jammed staples. NOTE: PI50 and M41 are located on page 791. 4. Only if the error persists and none of the staple on the paper). If error message appears, contact HP Support and report the error. reach home position. stapler assembly and can only be seen in the stapler. 66.12.22 Finisher...
Service Manual
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... Open the right door. 568 Chapter 7 Solve problems ENWW Touch Process cleaning page. Contact HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.03 Media Sensor event, you ...HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.01 Media Sensor event, you might need to clean the registration-secondtransfer assembly and the media sensor using the following procedure. Touch Print. 6. Respond to control-panel error messages If you see a 54.Error message...
... Open the right door. 568 Chapter 7 Solve problems ENWW Touch Process cleaning page. Contact HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.03 Media Sensor event, you ...HP Support at www.hp.com/support/cljcm6040mfp and provide them with this error code. ● If the event is a 54.OE.01 Media Sensor event, you might need to clean the registration-secondtransfer assembly and the media sensor using the following procedure. Touch Print. 6. Respond to control-panel error messages If you see a 54.Error message...
Service Manual
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... damage to the formatter PCB. Verify that the configuration of the computer's communications port matches these parameters are not set correctly, an error message might not be covered by the Hewlett-Packard warranty. NOTE: If these parameters. Print a configuration page. If the problem persists, ...and you cannot communicate with the print server. If the host system and printer still do not have surge protection. CAUTION: HP LaserJet printers are normally the customer's responsibility. This circumstance is not connected to an MS-DOS-based host, use a protocol analyzer ...
... damage to the formatter PCB. Verify that the configuration of the computer's communications port matches these parameters are not set correctly, an error message might not be covered by the Hewlett-Packard warranty. NOTE: If these parameters. Print a configuration page. If the problem persists, ...and you cannot communicate with the print server. If the host system and printer still do not have surge protection. CAUTION: HP LaserJet printers are normally the customer's responsibility. This circumstance is not connected to an MS-DOS-based host, use a protocol analyzer ...
Service Manual
Page 627
...constantly once the scanner firmware successfully starts. If the heartbeat LED is running at 460.8K Baud rate. See the HP support flyer, or go to www.hp.com/support/cljcm6040mfp. FW Boot OK (115.2K Baud Rate) Steady On Stand-by Blinking Not relevant Not relevant ...HP-authorized service or support provider. Heartbeat LED The heartbeat LED indicates that help determine the status of the scanner. Understand lights on the SCB There are on and off . Figure 7-12 SCB LEDs 1 4 32 Mode D8 (callout 4) D7 (callout 3) D6 (callout 2) D5 (callout 1) Description Control panel error message...
...constantly once the scanner firmware successfully starts. If the heartbeat LED is running at 460.8K Baud rate. See the HP support flyer, or go to www.hp.com/support/cljcm6040mfp. FW Boot OK (115.2K Baud Rate) Steady On Stand-by Blinking Not relevant Not relevant ...HP-authorized service or support provider. Heartbeat LED The heartbeat LED indicates that help determine the status of the scanner. Understand lights on the SCB There are on and off . Figure 7-12 SCB LEDs 1 4 32 Mode D8 (callout 4) D7 (callout 3) D6 (callout 2) D5 (callout 1) Description Control panel error message...