User Guide
Page 5
......20 Error messages...21 Critical error messages...21 Change device settings...21 Use the HP software...22 Use the HP photo and imaging software 22 Use the HP productivity software 23 Load originals...24 Load an original on the scanner glass 24 Load an original in the automatic document feeder (ADF 25 Select print media...27 Recommended papers for...
......20 Error messages...21 Critical error messages...21 Change device settings...21 Use the HP software...22 Use the HP photo and imaging software 22 Use the HP productivity software 23 Load originals...24 Load an original on the scanner glass 24 Load an original in the automatic document feeder (ADF 25 Select print media...27 Recommended papers for...
User Guide
Page 68
... the copy of the most recently received fax printed first, and so on the sizes of the faxes in memory, whether the device has an error condition or not. Polling pass codes are polling does not have a pass code set for security or privacy purposes. Press the right arrow button to... the fax. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are still in memory for polling and have paper loaded in memory from memory If you can reprint up to delete the faxes in memory. If all the faxes in the input tray. 2. To reprint...
... the copy of the most recently received fax printed first, and so on the sizes of the faxes in memory, whether the device has an error condition or not. Polling pass codes are polling does not have a pass code set for security or privacy purposes. Press the right arrow button to... the fax. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are still in memory for polling and have paper loaded in memory from memory If you can reprint up to delete the faxes in memory. If all the faxes in the input tray. 2. To reprint...
User Guide
Page 69
... for received faxes You can be printed on the device. HP recommends that will also print an error report. • Choose On-Print & Forward to another number. 4. Press Setup. 2. A received color fax is still On. Press OK. Load letter, A4, or legal paper, and then press OK to the device, the Fax Forwarding setting is...
... for received faxes You can be printed on the device. HP recommends that will also print an error report. • Choose On-Print & Forward to another number. 4. Press Setup. 2. A received color fax is still On. Press OK. Load letter, A4, or legal paper, and then press OK to the device, the Fax Forwarding setting is...
User Guide
Page 83
...8226; Tests the fax hardware • Verifies the correct type of phone cord is connected to the device • Checks that full-size paper is loaded in the input tray before starting the test. 3. Set up the device for faxing according to your particular home or office setup instructions. 2.... test. 3. Use reports You can cause problems faxing. • If the test fails, review the report for more information on how to print error reports and confirmation reports automatically for an active phone line • Tests the status of the test. From the device control panel, press Setup. ...
...8226; Tests the fax hardware • Verifies the correct type of phone cord is connected to the device • Checks that full-size paper is loaded in the input tray before starting the test. 3. Set up the device for faxing according to your particular home or office setup instructions. 2.... test. 3. Use reports You can cause problems faxing. • If the test fails, review the report for more information on how to print error reports and confirmation reports automatically for an active phone line • Tests the status of the test. From the device control panel, press Setup. ...
User Guide
Page 155
... OK. In the HP Solution Center, click Settings. Load letter, A4, or legal unused plain white paper into the main input tray. 2. The product cleans the printhead. 5. Press any incorrect or missing colors, the printhead might take a few minutes and will use one or more information. Work with printing, you still receive the error message, turn...
... OK. In the HP Solution Center, click Settings. Load letter, A4, or legal unused plain white paper into the main input tray. 2. The product cleans the printhead. 5. Press any incorrect or missing colors, the printhead might take a few minutes and will use one or more information. Work with printing, you still receive the error message, turn...
User Guide
Page 157
... To turn off usage information collection 1. In the Print Settings area, click Printer Toolbox. NOTE: You can be used , any printing errors that might have occurred, and the product model. Click Align the Printer. Work with this sampling are concerned about the usage of the product...the cartridge was first installed, the date when the cartridge was last used with ink cartridges 153 Load letter, A4, or legal unused plain white paper into the main input tray. 2. HP partners who assist in the Print Quality section, and then click Run Diagnostic. The Printer Toolbox ...
... To turn off usage information collection 1. In the Print Settings area, click Printer Toolbox. NOTE: You can be used , any printing errors that might have occurred, and the product model. Click Align the Printer. Work with this sampling are concerned about the usage of the product...the cartridge was first installed, the date when the cartridge was last used with ink cartridges 153 Load letter, A4, or legal unused plain white paper into the main input tray. 2. HP partners who assist in the Print Quality section, and then click Run Diagnostic. The Printer Toolbox ...
User Guide
Page 168
...problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) ... down unexpectedly • Error message appears on control-panel display • Device takes a long time to print • Blank or partial page printed • Something on . For voltage requirements, see Electrical specifications. • Media is loaded correctly in the input ...
...problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) ... down unexpectedly • Error message appears on control-panel display • Device takes a long time to print • Blank or partial page printed • Something on . For voltage requirements, see Electrical specifications. • Media is loaded correctly in the input ...
User Guide
Page 196
... with a high print quality setting, such as Best or Maximum dpi. Cause: The product experienced an error. Chapter 9 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for a paper jam • Solution 6: Service the product Solution 1: Restart the product Solution: Turn off the product,... continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • Solution 2: Make sure the paper is loaded correctly in the product needed to dry out. If this did not solve the issue, try the print job again. Cause: The...
... with a high print quality setting, such as Best or Maximum dpi. Cause: The product experienced an error. Chapter 9 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for a paper jam • Solution 6: Service the product Solution 1: Restart the product Solution: Turn off the product,... continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • Solution 2: Make sure the paper is loaded correctly in the product needed to dry out. If this did not solve the issue, try the print job again. Cause: The...
User Guide
Page 201
... job. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to finish. ◦ The device might be busy with paper. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics ... Check the status of jobs. Also, the HP Digital Imaging Monitor in -One must be connected to a computer, the computer must be turned on and you turn on at all times. Also make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in the Windows Taskbar must be installed...
... job. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to finish. ◦ The device might be busy with paper. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics ... Check the status of jobs. Also, the HP Digital Imaging Monitor in -One must be connected to a computer, the computer must be turned on and you turn on at all times. Also make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in the Windows Taskbar must be installed...
User Guide
Page 233
...rollers, check the rollers and wheels for torn pieces of paper from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not... size and type. • Adjust the paper-width guide in the input tray; Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the device, more information, see Understand specifications for supported media. Errors • Printhead Problem • Incompatible Printhead...
...rollers, check the rollers and wheels for torn pieces of paper from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not... size and type. • Adjust the paper-width guide in the input tray; Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the device, more information, see Understand specifications for supported media. Errors • Printhead Problem • Incompatible Printhead...
User Guide
Page 241
... Problem The following cartridge has a problem Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Load media • Print on special and custom-sized media • Change...
... Problem The following cartridge has a problem Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Load media • Print on special and custom-sized media • Change...
User Guide
Page 242
...the following to correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed) in this printer Use the following to correct the error: Clear jams Paper Jam There is a paper jam (or misfeed). ...the following to correct the error: Load media Incompatible Cartridge(s) Choose your error • Incompatible Cartridge(s) • Incompatible Cartridge(s) Incompatible Cartridge(s) The following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Incompatible Cartridge...
...the following to correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed) in this printer Use the following to correct the error: Clear jams Paper Jam There is a paper jam (or misfeed). ...the following to correct the error: Load media Incompatible Cartridge(s) Choose your error • Incompatible Cartridge(s) • Incompatible Cartridge(s) Incompatible Cartridge(s) The following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Incompatible Cartridge...
User Guide
Page 286
... 72 DSL, set up (parallel phone systems) 109 error correction mode 61 error reports 81 error-correction mode 73 Fax Menu button 16 Fax to Mac... modem, shared with (parallel phone systems) 114 monitor dialing 55, 57 paper size 65 parallel phone systems 105 PBX system, set up (parallel phone systems...fonts supported 256 forwarding faxes 65 G glass, scanner clean 159 load originals 24 locating 14 grainy or white bands on copies, troubleshoot... notices 3 HP Photosmart Software 22 HP Photosmart Studio 22 HP Printer Utility (Mac OS X) administrator settings 95 opening 99 panels 99 HP Solution Center send...
... 72 DSL, set up (parallel phone systems) 109 error correction mode 61 error reports 81 error-correction mode 73 Fax Menu button 16 Fax to Mac... modem, shared with (parallel phone systems) 114 monitor dialing 55, 57 paper size 65 parallel phone systems 105 PBX system, set up (parallel phone systems...fonts supported 256 forwarding faxes 65 G glass, scanner clean 159 load originals 24 locating 14 grainy or white bands on copies, troubleshoot... notices 3 HP Photosmart Software 22 HP Photosmart Studio 22 HP Printer Utility (Mac OS X) administrator settings 95 opening 99 panels 99 HP Solution Center send...