HP PCL/PJL reference - Printer Job Language Technical Reference Addendum
Page 149
... messages. Hardware errors Status code 50000 50001 50002 50003 Display string or code meaning General hardware failure ROM or RAM error, ROM Checksum failed (or interface error [Designjet]) RAM error, RAM test failed (or part malfunction [Designjet]) Engine fuser error 50004 50005 50006 50007 50008 50009 Engine beam detect error Engine scanner error Engine fan error Engine communications error 50.1 FUSER ERROR...
... messages. Hardware errors Status code 50000 50001 50002 50003 Display string or code meaning General hardware failure ROM or RAM error, ROM Checksum failed (or interface error [Designjet]) RAM error, RAM test failed (or part malfunction [Designjet]) Engine fuser error 50004 50005 50006 50007 50008 50009 Engine beam detect error Engine scanner error Engine fan error Engine communications error 50.1 FUSER ERROR...
HP PCL/PJL reference - Printer Job Language Technical Reference Manual
Page 324
... status messages. Status Code Display String or Code Meaning 50000 General Hardware Failure 50001 ROM or RAM Error, ROM Checksum Failed (or interface error [DesignJet]) 50002 RAM Error, RAM Test Failed (or part malfunction [DesignJet]) 50003 Engine Fuser Error 50004 Engine Beam Detect Error 50005 Engine Scanner Error 50006 Engine Fan Error 50007 Engine Communications Error 50008 50.1 FUSER ERROR CYCLE...
... status messages. Status Code Display String or Code Meaning 50000 General Hardware Failure 50001 ROM or RAM Error, ROM Checksum Failed (or interface error [DesignJet]) 50002 RAM Error, RAM Test Failed (or part malfunction [DesignJet]) 50003 Engine Fuser Error 50004 Engine Beam Detect Error 50005 Engine Scanner Error 50006 Engine Fan Error 50007 Engine Communications Error 50008 50.1 FUSER ERROR CYCLE...
HP LaserJet 3380 All-in-One - User Guide
Page 9
... scanning error messages 130 The scanner did nothing ...131 Is the original loaded correctly 131 Scan quality is unacceptable 132 Preventing problems ...132 Blank pages ...132 Too light or dark ...133 Unwanted lines ...133 Black dots or streaks ...133 Unclear text ...133 Appendix A Specifications HP LaserJet 3380 all-in-one 137 HP LaserJet 3380 all-in-one specifications 137 HP LaserJet 3380 all-in-one...
... scanning error messages 130 The scanner did nothing ...131 Is the original loaded correctly 131 Scan quality is unacceptable 132 Preventing problems ...132 Blank pages ...132 Too light or dark ...133 Unwanted lines ...133 Black dots or streaks ...133 Unclear text ...133 Appendix A Specifications HP LaserJet 3380 all-in-one 137 HP LaserJet 3380 all-in-one specifications 137 HP LaserJet 3380 all-in-one...
HP LaserJet 3380 All-in-One - User Guide
Page 109
...hp toolbox or the device control panel. ENWW 97 8 Troubleshooting Note Use this section to find tips for solving problems with the device. ● Device does not turn on ● Pages print but are totally blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages...image is of poor quality ● Part of the image did not scan ● The scan takes too long ● Error messages appear ● The scanner did nothing ● Scan quality is unacceptable Many of the functions that are described in this chapter also can be performed by...
...hp toolbox or the device control panel. ENWW 97 8 Troubleshooting Note Use this section to find tips for solving problems with the device. ● Device does not turn on ● Pages print but are totally blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages...image is of poor quality ● Part of the image did not scan ● The scan takes too long ● Error messages appear ● The scanner did nothing ● Scan quality is unacceptable Many of the functions that are described in this chapter also can be performed by...
HP LaserJet 3380 All-in-One - User Guide
Page 128
...and how to the Ready state. Device control panel error messages appear This section contains information about error messages that can appear on the support flyer included with the device, or visit http://www.hp.com. 116 Chapter 8 Troubleshooting ENWW For information about... to clear them. Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of print media. After you have...
...and how to the Ready state. Device control panel error messages appear This section contains information about error messages that can appear on the support flyer included with the device, or visit http://www.hp.com. 116 Chapter 8 Troubleshooting ENWW For information about... to clear them. Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of print media. After you have...
HP LaserJet 3380 All-in-One - User Guide
Page 142
... attaching the cable to add another parallel interface card. You might be interfering. In the software, check the TWAIN source by selecting Select Scanner from the File menu. 130 Chapter 8 Troubleshooting ENWW An EPP parallel port is strongly recommended. To connect and use the device, you must... the problem. See the documentation that you must use two ports on the back of an ECP parallel port is the minimum requirement; Error messages appear If one of the following : ● Unable to the correct port on the computer. Make sure that came with the device. use an...
... attaching the cable to add another parallel interface card. You might be interfering. In the software, check the TWAIN source by selecting Select Scanner from the File menu. 130 Chapter 8 Troubleshooting ENWW An EPP parallel port is strongly recommended. To connect and use the device, you must... the problem. See the documentation that you must use two ports on the back of an ECP parallel port is the minimum requirement; Error messages appear If one of the following : ● Unable to the correct port on the computer. Make sure that came with the device. use an...
HP LaserJet 3380 All-in-One - User Guide
Page 188
...-quality printing 23 drivers, printer, requirements for 20 dropouts, character 110 duplexing, manual 38 duty cycle ADF 138 device 137 scanner 138 E e-mail, scanning to 63 EconoMode 23 EconoMode (Save Toner) print-quality setting 22 electrical specifications device 136 EMC... media sizes and weights 7 printing 31 specifications for 27 Environmental Product Stewardship Program 151 environmental specifications 135 equipment components 4 error messages computer screen 102, 130 device control panel 116 European Union regulatory information 146 Express Exchange repair service 168 extended warranty 169...
...-quality printing 23 drivers, printer, requirements for 20 dropouts, character 110 duplexing, manual 38 duty cycle ADF 138 device 137 scanner 138 E e-mail, scanning to 63 EconoMode 23 EconoMode (Save Toner) print-quality setting 22 electrical specifications device 136 EMC... media sizes and weights 7 printing 31 specifications for 27 Environmental Product Stewardship Program 151 environmental specifications 135 equipment components 4 error messages computer screen 102, 130 device control panel 116 European Union regulatory information 146 Express Exchange repair service 168 extended warranty 169...
HP LaserJet 3380 All-in-One - User Guide
Page 191
... quality identifying and correcting defects 132 improving and preventing problems 132 troubleshooting 127 scanner no response 131 scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74 page...
... quality identifying and correcting defects 132 improving and preventing problems 132 troubleshooting 127 scanner no response 131 scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74 page...
HP LaserJet 3380 All-in-One - User Guide
Page 192
... 132 characters, misformed 113 copy output 119 copying 119 creases 114 curled media 103 curling paper 114 device separation pad 103 dropouts 110 error messages 102 faded print 109 feeding problems 100 graphics 104, 105, 127 gray backgrounds 111 light print 109 lines 110, 133 list of... requirements 145 Korean EMI 148 laser safety 147 regulations 142 telephone consumer protection act 144 warranty 155 stopping. media 7, 25 memory 138 printer capacities and ratings 137 scanner capacities and ratings 138 transparencies 27 specs on , device does not 98 TWAIN error message 130 scanning with 73 two-...
... 132 characters, misformed 113 copy output 119 copying 119 creases 114 curled media 103 curling paper 114 device separation pad 103 dropouts 110 error messages 102 faded print 109 feeding problems 100 graphics 104, 105, 127 gray backgrounds 111 light print 109 lines 110, 133 list of... requirements 145 Korean EMI 148 laser safety 147 regulations 142 telephone consumer protection act 144 warranty 155 stopping. media 7, 25 memory 138 printer capacities and ratings 137 scanner capacities and ratings 138 transparencies 27 specs on , device does not 98 TWAIN error message 130 scanning with 73 two-...
Service Manual
Page 8
...152 ECU fuses and ECU pan 152 Paper-feed assembly ...155 6 Troubleshooting Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality...occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated ...
...152 ECU fuses and ECU pan 152 Paper-feed assembly ...155 6 Troubleshooting Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality...occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated ...
Service Manual
Page 11
...-one skew specifications 9 HP LaserJet 3380 all-in-one fax specifications 10 HP LaserJet 3380 all-in-one battery 10 Control-panel menu structure 30 Supported media types 34 Common media problems 36 Life expectancies of parts that wear 48 Basic sequence of operation (printer 69 Basic sequence of operation (scanner 71 Product startup messages 74 Alert and warning messages 166 Critical error messages...
...-one skew specifications 9 HP LaserJet 3380 all-in-one fax specifications 10 HP LaserJet 3380 all-in-one battery 10 Control-panel menu structure 30 Supported media types 34 Common media problems 36 Life expectancies of parts that wear 48 Basic sequence of operation (printer 69 Basic sequence of operation (scanner 71 Product startup messages 74 Alert and warning messages 166 Critical error messages...
Service Manual
Page 87
... several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on the control panel. print, scan, copy, or fax with the control panel. Occurs 10 minutes after the start of the READY period..., or 10 minutes after the last scanner usage. To reduce power consumption and increase scanner bulb life. Occurs a minimum of 2...
... several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on the control panel. print, scan, copy, or fax with the control panel. Occurs 10 minutes after the start of the READY period..., or 10 minutes after the last scanner usage. To reduce power consumption and increase scanner bulb life. Occurs a minimum of 2...
Service Manual
Page 175
Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 Solving scanning (...feed problems 195 Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax line...205 Shared...
Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 Solving scanning (...feed problems 195 Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax line...205 Shared...
Service Manual
Page 187
... detect-dial-tone setting" in a telephone, and try making one -touch buttons (programmed as June 35. If the error persists, replace the LIU. Break the job into smaller jobs...job, or press MENU/ENTER to clear the error. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Fit to Page on the phone tone... None The product completed making a call. ENWW Control-panel messages 171 Unplug the product telephone cord from the flatbed scanner. Try sending the fax again. Group dial not allowed in...
... detect-dial-tone setting" in a telephone, and try making one -touch buttons (programmed as June 35. If the error persists, replace the LIU. Break the job into smaller jobs...job, or press MENU/ENTER to clear the error. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Fit to Page on the phone tone... None The product completed making a call. ENWW Control-panel messages 171 Unplug the product telephone cord from the flatbed scanner. Try sending the fax again. Group dial not allowed in...
Service Manual
Page 189
...message. Reload the media in memory. Allow the product to finish the job, or press CANCEL to create a scan. Make sure that a fax the fax. Re-enter any appropriate job settings. none The product could not print the current page because of range None An invalid number was calling. Scanner...MENU/ENTER to program the one -touch or speed-dial. Press CANCEL if you do not want to program the one -touch or speed-dial....ENWW Control-panel messages 173 If the error persists, replace the LIU. No paper pickup [enter] to a computer. If the error persists, replace ...
...message. Reload the media in memory. Allow the product to finish the job, or press CANCEL to create a scan. Make sure that a fax the fax. Re-enter any appropriate job settings. none The product could not print the current page because of range None An invalid number was calling. Scanner...MENU/ENTER to program the one -touch or speed-dial. Press CANCEL if you do not want to program the one -touch or speed-dial....ENWW Control-panel messages 173 If the error persists, replace the LIU. No paper pickup [enter] to a computer. If the error persists, replace ...
Service Manual
Page 190
... the error persists, replace the laser scanner assembly. 174 Chapter 6 Troubleshooting ENWW If a surge protector is being used, remove it. Critical error messages Critical error messages can indicate some kind of failure. Check the cabling connections to turn on . Critical error messages Control panel message 50 Fuser Error Event log Description error message None The product has experienced an internal hardware error. 51 Laser Error None...
... the error persists, replace the laser scanner assembly. 174 Chapter 6 Troubleshooting ENWW If a surge protector is being used, remove it. Critical error messages Critical error messages can indicate some kind of failure. Check the cabling connections to turn on . Critical error messages Control panel message 50 Fuser Error Event log Description error message None The product has experienced an internal hardware error. 51 Laser Error None...
Service Manual
Page 191
...product to initialize. If the sensor is completely seated. If the error persists, replace the laser scanner assembly. 57 Fan Error Turn off the power by using the power switch, wait at...messages 175 CCD Scanner Error None The scanner assembly experienced an internal error. Critical error messages (continued) Control panel message Event log Description error message Recommended action 52 Scanner Error None The product has experienced an internal hardware error. Table 6-2. Try connecting the product to initialize. If the error persists, replace the fan. 79 Error...
...product to initialize. If the sensor is completely seated. If the error persists, replace the laser scanner assembly. 57 Fan Error Turn off the power by using the power switch, wait at...messages 175 CCD Scanner Error None The scanner assembly experienced an internal error. Critical error messages (continued) Control panel message Event log Description error message Recommended action 52 Scanner Error None The product has experienced an internal hardware error. Table 6-2. Try connecting the product to initialize. If the error persists, replace the fan. 79 Error...
Service Manual
Page 192
...power and watch the movement of the scan glass. 3. If the error persists, replace the scanner assembly. 176 Chapter 6 Troubleshooting ENWW If the error persists, lift the cover to see if the scanner bulb is illuminating, the scan module might be too far to ...(about 1 inch) from the right edge of the scan module. Critical error messages (continued) Control panel message Event log Description error message Recommended action Scanner Bulb Failure None The scanner assembly experienced an error in scanner bulb functionality. Turn off the power by using the power switch, wait at...
...power and watch the movement of the scan glass. 3. If the error persists, replace the scanner assembly. 176 Chapter 6 Troubleshooting ENWW If the error persists, lift the cover to see if the scanner bulb is illuminating, the scan module might be too far to ...(about 1 inch) from the right edge of the scan module. Critical error messages (continued) Control panel message Event log Description error message Recommended action Scanner Bulb Failure None The scanner assembly experienced an error in scanner bulb functionality. Turn off the power by using the power switch, wait at...
Service Manual
Page 320
... loading 40 specifications for 37 environmental specifications 7, 26 equipment components 5 error correction setting 218 error messages critical 174 European Union regulatory information 24 event log codes 177 exit ... assembly drive rollers 86 removing 155 feed system, paper 86 feeding problems, troubleshooting copier/scanner 202 frequent 56 printer 197 field replaceable units (FRUs) procedures for Korea 23 Engine ... for replacing 97 film, transparency cleaning print path with 52 loading 40 Finland laser safety 23 firmware code recovering or updating 215 storing 73 firmware features 2 first...
... loading 40 specifications for 37 environmental specifications 7, 26 equipment components 5 error correction setting 218 error messages critical 174 European Union regulatory information 24 event log codes 177 exit ... assembly drive rollers 86 removing 155 feed system, paper 86 feeding problems, troubleshooting copier/scanner 202 frequent 56 printer 197 field replaceable units (FRUs) procedures for Korea 23 Engine ... for replacing 97 film, transparency cleaning print path with 52 loading 40 Finland laser safety 23 firmware code recovering or updating 215 storing 73 firmware features 2 first...
Service Manual
Page 321
...cartridges 2 ENWW high-voltage power supply connector assembly, checking 213 operations 82 testing 211 HP Care Pack 14 HP Customer Care Online 250 HP Technical Training 250 humidity specifications 7 troubleshooting 182, 187, 191 I I/O, Enhanced 75... sensor troubleshooting 192 image-formation process operations 85 testing 209 indicator lights, printer control panel error messages 166 initializing 241 input tray, paper illustration 5 inserting media 40 internal components diagrams and part...jams ADF 203 clearing 195 copier/scanner 203 detection operations 87 paper input trays 199 K keys, numeric.
...cartridges 2 ENWW high-voltage power supply connector assembly, checking 213 operations 82 testing 211 HP Care Pack 14 HP Customer Care Online 250 HP Technical Training 250 humidity specifications 7 troubleshooting 182, 187, 191 I I/O, Enhanced 75... sensor troubleshooting 192 image-formation process operations 85 testing 209 indicator lights, printer control panel error messages 166 initializing 241 input tray, paper illustration 5 inserting media 40 internal components diagrams and part...jams ADF 203 clearing 195 copier/scanner 203 detection operations 87 paper input trays 199 K keys, numeric.