HP Printers - Supported Citrix Presentation Server environments
Page 13
... or Postscript client print driver for features manually, then set the tray configuration, duplexer, and hard disk settings. But the HP UPD cannot determine user settings of the autocreated printer and configure the driver for autocreated client printers. Citrix has provided this functionality in Presentation Server 4.0 by a Citrix policy, that are network print shares connected at login. If Feature Release 1/Service Pack 1 or later is installed on the network. Currently, version 4.7 of the print jobs locally. For...
... or Postscript client print driver for features manually, then set the tray configuration, duplexer, and hard disk settings. But the HP UPD cannot determine user settings of the autocreated printer and configure the driver for autocreated client printers. Citrix has provided this functionality in Presentation Server 4.0 by a Citrix policy, that are network print shares connected at login. If Feature Release 1/Service Pack 1 or later is installed on the network. Currently, version 4.7 of the print jobs locally. For...
HP Printers - Supported Citrix Presentation Server environments
Page 24
... the user's profile when the user logs out. As a result, host-based print jobs can be saved to networked printers is created when logging onto a Terminal Server. Microsoft issues HP printer with Terminal Server. However, HP and Citrix do test print drivers and printers in Terminal Server This issue does not occur with Citrix, only with DOT4 port on the host machine by HP? configuration, duplexer, and hard disk settings. Unresolved issues HP Deskjet printer drivers will...
... the user's profile when the user logs out. As a result, host-based print jobs can be saved to networked printers is created when logging onto a Terminal Server. Microsoft issues HP printer with Terminal Server. However, HP and Citrix do test print drivers and printers in Terminal Server This issue does not occur with Citrix, only with DOT4 port on the host machine by HP? configuration, duplexer, and hard disk settings. Unresolved issues HP Deskjet printer drivers will...
HP Printers - Supported Citrix Presentation Server environments
Page 27
... make the shared printers available to all users when they connect to verify that the client could print successfully. Network print servers Description Network print servers (not running Citrix XenApp™ Server) are servers with network print server and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server Import Network Server feature using a parallel cable, USB or installed by creating a TCP/IP port and connecting to the print server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
... make the shared printers available to all users when they connect to verify that the client could print successfully. Network print servers Description Network print servers (not running Citrix XenApp™ Server) are servers with network print server and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server Import Network Server feature using a parallel cable, USB or installed by creating a TCP/IP port and connecting to the print server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed...
HP Printers - Supported Citrix Presentation Server environments
Page 31
... printers and drivers No issues were discovered when testing the Citrix Universal Printer using a parallel cable or USB cable. The printer was installed on users' Win16 and Win32 client devices, Windows CE, DOS, and Macintosh OS platforms Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to ports on the client system and drivers for the printers were downloaded from the HP Driver Support website. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP...
... printers and drivers No issues were discovered when testing the Citrix Universal Printer using a parallel cable or USB cable. The printer was installed on users' Win16 and Win32 client devices, Windows CE, DOS, and Macintosh OS platforms Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to ports on the client system and drivers for the printers were downloaded from the HP Driver Support website. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 9
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
... resolution setting. See Changing autoreduction settings for reprinting.) As soon as possible, replace the print cartridge, and see the electronic User Guide on , turn it off , faxes might be selected, and faxes are printing incorrectly at the device. If EconoMode is available determines the actual number of toner while printing a fax. Cause Solution The media input tray is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and...
... resolution setting. See Changing autoreduction settings for reprinting.) As soon as possible, replace the print cartridge, and see the electronic User Guide on , turn it off , faxes might be selected, and faxes are printing incorrectly at the device. If EconoMode is available determines the actual number of toner while printing a fax. Cause Solution The media input tray is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 87
... control panel. See Changing the detect-dial-tone setting. Solution Try sending to On (see To change the redialon-communication-error option). Do one of the following : ● Turn up the volume on the device, and then press FAX/ SEND on the control panel. If you are sending might not be malfunctioning. The device is receiving faxes but is working. ● Disconnect the device from the telephone jack and connect a telephone. Try to make...
... control panel. See Changing the detect-dial-tone setting. Solution Try sending to On (see To change the redialon-communication-error option). Do one of the following : ● Turn up the volume on the device, and then press FAX/ SEND on the control panel. If you are sending might not be malfunctioning. The device is receiving faxes but is working. ● Disconnect the device from the telephone jack and connect a telephone. Try to make...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 95
...-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) defined 91 installing 9 jams, troubleshooting 88 loading original documents 24 page size, maximum 80 page size, minimum 80 autoreduction settings 44 16, 17 16, 17 19 B billing codes report, printing 73 setting up 57 block-fax list, printing 74 blocking faxes 45 busy signals, redialing options 38 C call report first page thumbnail, including 71 print times, setting 70 printing...
...-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) defined 91 installing 9 jams, troubleshooting 88 loading original documents 24 page size, maximum 80 page size, minimum 80 autoreduction settings 44 16, 17 16, 17 19 B billing codes report, printing 73 setting up 57 block-fax list, printing 74 blocking faxes 45 busy signals, redialing options 38 C call report first page thumbnail, including 71 print times, setting 70 printing...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
... HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing...
... HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
...-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide...
...-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide...
HP LaserJet 3380 All-in-One - User Guide
Page 6
... copy-collation setting for the current job 55 To change the default copy-collation setting 55 Changing the number of copies 56 To change the number of copies for the current job 56 To change the default number of copies 56 Copying photos, two-sided originals, or books 57 To copy a photo ...57 To copy a multiple-page stack of two-sided originals 57 To copy a book ...58 5 Scanning Loading originals to scan ...60 Loading originals onto the flatbed scanner 60 Loading originals into the automatic document feeder (ADF) input tray...
... copy-collation setting for the current job 55 To change the default copy-collation setting 55 Changing the number of copies 56 To change the number of copies for the current job 56 To change the default number of copies 56 Copying photos, two-sided originals, or books 57 To copy a photo ...57 To copy a multiple-page stack of two-sided originals 57 To copy a book ...58 5 Scanning Loading originals to scan ...60 Loading originals onto the flatbed scanner 60 Loading originals into the automatic document feeder (ADF) input tray...
HP LaserJet 3380 All-in-One - User Guide
Page 37
... the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for more information about supported media sizes, weights, and other brands. Because they are important factors affecting device performance and output quality. It is not covered by the Hewlett-Packard warranty or service agreements. ENWW Device media specifications 25 This might cause the following problems: ● poor print quality ● increased media jams ●...
... the HP LaserJet Printer Family Print Media Guide. (See Ordering HP parts and accessories for more information about supported media sizes, weights, and other brands. Because they are important factors affecting device performance and output quality. It is not covered by the Hewlett-Packard warranty or service agreements. ENWW Device media specifications 25 This might cause the following problems: ● poor print quality ● increased media jams ●...
HP LaserJet 3380 All-in-One - User Guide
Page 67
... device control panel, press MENU/ENTER. 2. If the copycollation setting is on, the pages print in the setting remains active for the current job. The factory-set the device to turn it does not, the device makes only one copy of three pages and the automatic collation is Off, press COLLATION to automatically collate multiple copies into the memory. For example, if you change the default copy-collation setting 1. If it Off for about changing settings from the device software...
... device control panel, press MENU/ENTER. 2. If the copycollation setting is on, the pages print in the setting remains active for the current job. The factory-set the device to turn it does not, the device makes only one copy of three pages and the automatic collation is Off, press COLLATION to automatically collate multiple copies into the memory. For example, if you change the default copy-collation setting 1. If it Off for about changing settings from the device software...
HP LaserJet 3380 All-in-One - User Guide
Page 191
... path cleaning 84 printing booklets 43 both sides of media 38 canceling 19 card stock 37 custom media 37 device control panel menu map 13 envelopes 31 letterhead 36 multiple pages on a single sheet 42 preprinted forms 36 speed 137 transparencies and labels 34 troubleshooting 98, 118 using manual feed 18 watermarks 45 priority input tray media specifications 8 product numbers 158 programming scan-to button 63 ProRes 1200 print-quality setting 22 PS printer driver 20 R Readiris OCR 6 recycling print cartridges...
... path cleaning 84 printing booklets 43 both sides of media 38 canceling 19 card stock 37 custom media 37 device control panel menu map 13 envelopes 31 letterhead 36 multiple pages on a single sheet 42 preprinted forms 36 speed 137 transparencies and labels 34 troubleshooting 98, 118 using manual feed 18 watermarks 45 priority input tray media specifications 8 product numbers 158 programming scan-to button 63 ProRes 1200 print-quality setting 22 PS printer driver 20 R Readiris OCR 6 recycling print cartridges...
Service Manual
Page 8
... error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 Solving scanning (copying) image-quality problems 188 Repetitive image-defect ruler 194 Solving paper-feed problems 195 Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax line...205 Shared phone line...
... error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 Solving scanning (copying) image-quality problems 188 Repetitive image-defect ruler 194 Solving paper-feed problems 195 Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax line...205 Shared phone line...
Service Manual
Page 175
... phone line...205 To connect additional devices 205 Functional checks ...208 Engine test ...208 Control-panel check...208 Half self-test functional check 209 Drum-rotation functional check 210 Heating-element check 210 High-voltage power-supply check 211 Paper-path check ...213 Updating or recovering the firmware code 215 Firmware update by using flash executable 215 Firmware-recovery DIMM 215 Troubleshooting tools ...217 Printing a configuration report, demonstration page, or menu structure 217 Printing all fax reports at once 217 T.30 protocol trace ...217 Service-mode functions...
... phone line...205 To connect additional devices 205 Functional checks ...208 Engine test ...208 Control-panel check...208 Half self-test functional check 209 Drum-rotation functional check 210 Heating-element check 210 High-voltage power-supply check 211 Paper-path check ...213 Updating or recovering the firmware code 215 Firmware update by using flash executable 215 Firmware-recovery DIMM 215 Troubleshooting tools ...217 Printing a configuration report, demonstration page, or menu structure 217 Printing all fax reports at once 217 T.30 protocol trace ...217 Service-mode functions...
Service Manual
Page 178
... do Replace the control panel. See Updating or recovering the firmware code. 3. The engine test should function without paper-feed problems or print-quality problems. Also print a configuration report (see Troubleshooting tools). Documents print with poor print quality. If all cables are undamaged and are correctly seated. 2. Print a page from a software program. Squiggly lines appear on the control-panel display. Print an engine test, which appears later in Engine test. Cause Solution The engine test is not functional. Replace the formatter. See Solving image...
... do Replace the control panel. See Updating or recovering the firmware code. 3. The engine test should function without paper-feed problems or print-quality problems. Also print a configuration report (see Troubleshooting tools). Documents print with poor print quality. If all cables are undamaged and are correctly seated. 2. Print a page from a software program. Squiggly lines appear on the control-panel display. Print an engine test, which appears later in Engine test. Cause Solution The engine test is not functional. Replace the formatter. See Solving image...
Service Manual
Page 180
... product software. Make sure to work. Cause Solution The cable is selected. Reset the computer's port settings. Delete the USB devices in , or telephone devices are set for bidirectional communication. The flat flexible cable between the formatter and the LIU is set incorrectly. If the problem persists, replace the formatter. Other devices are connected to the product. Use a word-processing program to send a print job to the parallel or USB port. Verify that the fax cord...
... product software. Make sure to work. Cause Solution The cable is selected. Reset the computer's port settings. Delete the USB devices in , or telephone devices are set for bidirectional communication. The flat flexible cable between the formatter and the LIU is set incorrectly. If the problem persists, replace the formatter. Other devices are connected to the product. Use a word-processing program to send a print job to the parallel or USB port. Verify that the fax cord...
Service Manual
Page 233
... reports at once To print all reports at once: 1. Use the < or > button to troubleshoot fax transmission issues. System information - Reports - Fax settings - Service - Page counts ● Speed-dial report-one-touch, speed-dial, and group-dial report T.30 protocol trace Use a T.30 protocol trace report to select Reports and then press MENU/ENTER. 3. To print a T.30 protocol trace report 1. Troubleshooting tools Use the control panel to select All fax reports and then press MENU/ENTER. A printout of the control-panel menu structure is also considered a "self test" for the printer...
... reports at once To print all reports at once: 1. Use the < or > button to troubleshoot fax transmission issues. System information - Reports - Fax settings - Service - Page counts ● Speed-dial report-one-touch, speed-dial, and group-dial report T.30 protocol trace Use a T.30 protocol trace report to select Reports and then press MENU/ENTER. 3. To print a T.30 protocol trace report 1. Troubleshooting tools Use the control panel to select All fax reports and then press MENU/ENTER. A printout of the control-panel menu structure is also considered a "self test" for the printer...
Service Manual
Page 319
control panel assembly diagrams and part numbers 260 control panel, printer light messages 166 copier operations 73, 76 copier/scanner feeding problems, troubleshooting 202 operations 76 removing 119 specifications 7 copy setup menu 30 copy speed 7 copying troubleshooting 163 country/region of origin, identifying 6 coverage, printer 15 covers, removing back 123 front 125 left side 122 printer top 125 right side 101 scanner 102 CPU, formatter 73 crooked pages, troubleshooting 186, 189, 198 crooked scans, troubleshooting 202 curl, troubleshooting 187, 197 custom-sized media, loading 40 Customer ...
control panel assembly diagrams and part numbers 260 control panel, printer light messages 166 copier operations 73, 76 copier/scanner feeding problems, troubleshooting 202 operations 76 removing 119 specifications 7 copy setup menu 30 copy speed 7 copying troubleshooting 163 country/region of origin, identifying 6 coverage, printer 15 covers, removing back 123 front 125 left side 122 printer top 125 right side 101 scanner 102 CPU, formatter 73 crooked pages, troubleshooting 186, 189, 198 crooked scans, troubleshooting 202 curl, troubleshooting 187, 197 custom-sized media, loading 40 Customer ...