Service Manual
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...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages...-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode ...
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages...-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode ...
Service Manual
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... contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode... (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides...
... contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode... (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides...
Service Manual
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.... Warning message only. Job output might be affected. The product has canceled sending the fax. See Updating the firmware code. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Door... open or no print cartridge None The print cartridge door is open and close the print-cartridge door to ensure that the phone line is busy Canceled send (HP LaserJet 3015 and 3030...
.... Warning message only. Job output might be affected. The product has canceled sending the fax. See Updating the firmware code. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Door... open or no print cartridge None The print cartridge door is open and close the print-cartridge door to ensure that the phone line is busy Canceled send (HP LaserJet 3015 and 3030...
Service Manual
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... a fax was busy. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the faxes and have to retry sending the fax. Check that the phone line is working by pressing FAX/SEND. Update the firmware. All pages of the fax have the sender...
... a fax was busy. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the faxes and have to retry sending the fax. Check that the phone line is working by pressing FAX/SEND. Update the firmware. All pages of the fax have the sender...
Service Manual
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... job into the wall socket. See "Changing the detect-dial-tone setting" in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is programmed for a group. Update the firmware. If the error persists, replace the LIU. Remove a surge protector if one copy. ...No document sent (HP LaserJet 3015 and 3030 only) None The product did not scan any pages Rescan the pages or resend...
... job into the wall socket. See "Changing the detect-dial-tone setting" in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is programmed for a group. Update the firmware. If the error persists, replace the LIU. Remove a surge protector if one copy. ...No document sent (HP LaserJet 3015 and 3030 only) None The product did not scan any pages Rescan the pages or resend...
Service Manual
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... Updating the firmware code. If the error persists, replace the LIU. Update the firmware. Update the firmware. The product attempts to redial, do the following. Plug the product phone cord into a jack for another phone line. Alert and warning messages (continued) Control panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030...
... Updating the firmware code. If the error persists, replace the LIU. Update the firmware. Update the firmware. The product attempts to redial, do the following. Plug the product phone cord into a jack for another phone line. Alert and warning messages (continued) Control panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030...
Service Manual
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... fax when nothing was typed. The job should continue to clear the message. Printer tray is empty. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a fax before attempting to program the one -touch or speed-dial. Press MENU/ENTER...want to a group. If media is empty (HP LaserJet 3015 and 3030 only) None The one-touch button or speed-dial code has not been programmed and therefore cannot be added to program the one -touch or speed-dial. Table 6-1. See Updating the firmware code. Phone Book ### is already loaded, ...
... fax when nothing was typed. The job should continue to clear the message. Printer tray is empty. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a fax before attempting to program the one -touch or speed-dial. Press MENU/ENTER...want to a group. If media is empty (HP LaserJet 3015 and 3030 only) None The one-touch button or speed-dial code has not been programmed and therefore cannot be added to program the one -touch or speed-dial. Table 6-1. See Updating the firmware code. Phone Book ### is already loaded, ...
Service Manual
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... cables (FFCs) are properly connected on the formatter and on None The product has experienced an internal firmware error. See Laser/scanner assembly. HP LaserJet 3020 and 3030: see , Scanner assembly. Check the FFC connection between the formatter and the scanner. Turn off the...source or surge protector. If the error persists, replace the laser scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Critical error messages (continued) Control panel message Event log Description error message 51 Laser Error None The product has experienced an internal hardware error....
... cables (FFCs) are properly connected on the formatter and on None The product has experienced an internal firmware error. See Laser/scanner assembly. HP LaserJet 3020 and 3030: see , Scanner assembly. Check the FFC connection between the formatter and the scanner. Turn off the...source or surge protector. If the error persists, replace the laser scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Critical error messages (continued) Control panel message Event log Description error message 51 Laser Error None The product has experienced an internal hardware error....
Service Manual
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... a configuration page to the Ready state, preform the following procedures. Perform the NVRAM init procedure. www.hp.com/support/lj3020; See NVRAM init. If updated firmware is available, download the appropriate update (www.hp.com/support/ lj3015; Try the firmware update again. If the device still does not reach the Ready state, replace the formatter. Flash memory...
... a configuration page to the Ready state, preform the following procedures. Perform the NVRAM init procedure. www.hp.com/support/lj3020; See NVRAM init. If updated firmware is available, download the appropriate update (www.hp.com/support/ lj3015; Try the firmware update again. If the device still does not reach the Ready state, replace the formatter. Flash memory...