HP Printers - Supported Citrix Presentation Server environments
Page 24
... of this white paper to a client with Terminal Server. As a result, host-based print jobs can be restored the next time the user logs in. Bi-directional communication to be saved to client printers. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in again, printing is no redirected printer is listed as supported. Answer: Citrix does not certify print drivers. When the user logs off...
... of this white paper to a client with Terminal Server. As a result, host-based print jobs can be restored the next time the user logs in. Bi-directional communication to be saved to client printers. Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in again, printing is no redirected printer is listed as supported. Answer: Citrix does not certify print drivers. When the user logs off...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 9
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
... fax call report 71 Printing a phone book report 72 To print a phone book report 72 Printing the billing-code report 73 To print the billing-code report 73 Printing the block-fax list ...74 To print the block-fax list 74 Printing all fax reports ...75 To print all fax reports ...75 5 Troubleshooting Is your fax set up correctly 78 What type of telephone line are you using 78 Are you using a telephone-line splitter 79 Are you using a surge-protection device 79 Are you using a telephone company voice-messaging service...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
... print cartridge, and see the electronic User Guide on one . The fax that is empty are printing incorrectly at the device. Faxes are printing only on multiple pages. Received faxes are too light or are printing on , turn it off , faxes might print on half of toner while printing a fax. For information about changing the EconoMode setting, see Reprinting a fax. The device ran out of the page. If EconoMode is off . See Changing the default resolution setting. 84 Chapter 5 Troubleshooting...
... print cartridge, and see the electronic User Guide on one . The fax that is empty are printing incorrectly at the device. Faxes are printing only on multiple pages. Received faxes are too light or are printing on , turn it off , faxes might print on half of toner while printing a fax. For information about changing the EconoMode setting, see Reprinting a fax. The device ran out of the page. If EconoMode is off . See Changing the default resolution setting. 84 Chapter 5 Troubleshooting...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 87
... To change the redialon-communication-error option). Change the redial-oncommunication-error setting to make a telephone call to another fax machine. See Changing the detect-dial-tone setting. Do one of the following : ● Turn up the volume on the device and press FAX/SEND on the control panel. Your telephone line might not be working . ● Disconnect the device from the telephone jack and connect a telephone. Disable the detect-dial-tone setting. ENWW Fax-sending problems 85...
... To change the redialon-communication-error option). Change the redial-oncommunication-error setting to make a telephone call to another fax machine. See Changing the detect-dial-tone setting. Do one of the following : ● Turn up the volume on the device and press FAX/SEND on the control panel. Your telephone line might not be working . ● Disconnect the device from the telephone jack and connect a telephone. Disable the detect-dial-tone setting. ENWW Fax-sending problems 85...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
... troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing 29 manual...
... troubleshooting 78 jams, troubleshooting 87 L legal paper, settings 44 letter paper, settings 44 letters, entering with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual dialing 29 manual...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
... 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide, viewing...
... 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 16, 18 HP LaserJet 3380 all-in-one 20 terminology 91 text, entering with control panel 21, 52 time, setting 21 tone-dialing 37 trays installing 9 jams, troubleshooting 87 troubleshooting dialing 86 error-correction setting 65 feeding problems 80 jams 87 receiving faxes 81 reports, printing 80 sending faxes 85 setup 78 U unblocking fax numbers 45 User Guide, viewing...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 6
... media (manual duplexing 40 To manually duplex ...40 Printing multiple pages on a single sheet of media 42 To print multiple pages on a single sheet (Windows 42 To print multiple pages on a single sheet (Macintosh 42 Printing booklets ...43 To print booklets ...43 Printing watermarks ...45 To use the watermark feature 45 4 Copying Loading originals to copy ...48 To load originals onto the flatbed scanner 48 To load originals into the automatic document feeder (ADF) input tray 48 Starting a copy job ...50 Canceling a copy job ...50 Adjusting the copy quality...
... media (manual duplexing 40 To manually duplex ...40 Printing multiple pages on a single sheet of media 42 To print multiple pages on a single sheet (Windows 42 To print multiple pages on a single sheet (Macintosh 42 Printing booklets ...43 To print booklets ...43 Printing watermarks ...45 To use the watermark feature 45 4 Copying Loading originals to copy ...48 To load originals onto the flatbed scanner 48 To load originals into the automatic document feeder (ADF) input tray 48 Starting a copy job ...50 Canceling a copy job ...50 Adjusting the copy quality...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 37
..., make sure that does not meet all of other specifications, see Printmedia specifications. This repair is possible for media to meet Hewlett-Packard specifications might cause problems for more information about supported media sizes, weights, and other brands. The device prints on the device, requiring repair For best results, use of the guidelines in this user guide. Before you purchase a large quantity. Device media specifications CAUTION Note HP LaserJet devices...
..., make sure that does not meet all of other specifications, see Printmedia specifications. This repair is possible for media to meet Hewlett-Packard specifications might cause problems for more information about supported media sizes, weights, and other brands. The device prints on the device, requiring repair For best results, use of the guidelines in this user guide. Before you purchase a large quantity. Device media specifications CAUTION Note HP LaserJet devices...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 66
... be changed from the device software, see Changing print settings. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Press MENU/ENTER to save your selection. The factory-set the device to turn the copy-collation setting On or Off for automatic copy collation is off the automatic collation. ● If using the Best Photo quality setting, try using the HP LaserJet 3020 all copies until you select is on the device control panel display...
... be changed from the device software, see Changing print settings. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Press MENU/ENTER to save your selection. The factory-set the device to turn the copy-collation setting On or Off for automatic copy collation is off the automatic collation. ● If using the Best Photo quality setting, try using the HP LaserJet 3020 all copies until you select is on the device control panel display...
HP LaserJet 3020 and 3030 All-in-One - User Guide
Page 179
... replacement parts, ordering 151 replacing ADF pickup roller assembly 85 resolution faxing 131 printing 129 scanning 77, 130 restoring factory settings 15 returning the unit 156 returns for supplies 143 ring volume adjusting 17 S safety statements 138 saving print cartridge toner 153 scan quality improving and preventing problems 124 troubleshooting 120 scanner capacities and ratings 129 scanning black and white 78 book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading...
... replacement parts, ordering 151 replacing ADF pickup roller assembly 85 resolution faxing 131 printing 129 scanning 77, 130 restoring factory settings 15 returning the unit 156 returns for supplies 143 ring volume adjusting 17 S safety statements 138 saving print cartridge toner 153 scan quality improving and preventing problems 124 troubleshooting 120 scanner capacities and ratings 129 scanning black and white 78 book 59, 74 books 74 canceling 67 color 77 error messages 123 grayscale 78 HP Director 71 LaserJet Scan 68 loading...
Service Manual
Page 8
... printer 223 Solving print paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections 231 Connecting additional devices 231 Functional checks ...235 Control-panel test...235 Half self-test functional check 235 Drum rotation functional check 237 High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet...
... printer 223 Solving print paper-feed problems 225 Jams occur in the automatic document feeder (ADF 227 Solving scanner (copier) paper-feed problems 229 Solving problems with digital subscriber line (DSL) connections 231 Connecting additional devices 231 Functional checks ...235 Control-panel test...235 Half self-test functional check 235 Drum rotation functional check 237 High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet...
Service Manual
Page 73
... use the following instructions. See Printer pickup roller (all , clean or replace the pickup roller. Remove the pickup roller. Figure 3-10. To clean the pickup roller, use water inside the product. Use the power switch to turn on your hands in severe damage to follow this warning can set toner into fabric. Cleaning the separation pad 2. If toner gets on the product. Cleaning the printer pickup roller (all models...
... use the following instructions. See Printer pickup roller (all , clean or replace the pickup roller. Remove the pickup roller. Figure 3-10. To clean the pickup roller, use water inside the product. Use the power switch to turn on your hands in severe damage to follow this warning can set toner into fabric. Cleaning the separation pad 2. If toner gets on the product. Cleaning the printer pickup roller (all models...
Service Manual
Page 208
... maintenance, the problem persists, replace the ADF assembly (the ADF is plugged into a telephone line that the product is part of products. Replace the LIU. See Formatter and line interface unit (LIU). Adjust the LIGHTER/DARKER setting on the control panel. 3. The report should feed smoothly through the ADF path. See Controlpanel menu structure. Is the copy function operational? Make sure that works (press fax/send and listen for the HP LaserJet 3015 replace the scanner assembly (see Cleaning the print-cartridge...
... maintenance, the problem persists, replace the ADF assembly (the ADF is plugged into a telephone line that the product is part of products. Replace the LIU. See Formatter and line interface unit (LIU). Adjust the LIGHTER/DARKER setting on the control panel. 3. The report should feed smoothly through the ADF path. See Controlpanel menu structure. Is the copy function operational? Make sure that works (press fax/send and listen for the HP LaserJet 3015 replace the scanner assembly (see Cleaning the print-cartridge...
Service Manual
Page 211
.... Clear document None Canceled scan. Open the ADF cover or raise the flatbed lid (HP LaserJet 3020 and 3030 only), remove the jammed item, and close the door or lid. The CANCEL button was pressed to cancel the job. Then, clear the items in the document feeder tray and start over . Event-log codes are experiencing faxing problems, make sure that might require the user to acknowledge the message by pressing MENU/ENTER to resume or by pressing CANCEL to cancel...
.... Clear document None Canceled scan. Open the ADF cover or raise the flatbed lid (HP LaserJet 3020 and 3030 only), remove the jammed item, and close the door or lid. The CANCEL button was pressed to cancel the job. Then, clear the items in the document feeder tray and start over . Event-log codes are experiencing faxing problems, make sure that might require the user to acknowledge the message by pressing MENU/ENTER to resume or by pressing CANCEL to cancel...
Service Manual
Page 212
... of communication errors, see , Solving paper-feed problems), and close the door or lid. Fax receive codes, and Table 6-5. Fax send codes. None An internal error occurred in the document feeder tray and start over . The cancel process will clear when the cycle is running an internal cleaning cycle. Device is jammed in the document feeder tray. Cleaning Mode. Then, clear the items in the product. Try a different phone cord. See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW Open the ADF cover or raise...
... of communication errors, see , Solving paper-feed problems), and close the door or lid. Fax receive codes, and Table 6-5. Fax send codes. None An internal error occurred in the document feeder tray and start over . The cancel process will clear when the cycle is running an internal cleaning cycle. Device is jammed in the document feeder tray. Cleaning Mode. Then, clear the items in the product. Try a different phone cord. See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW Open the ADF cover or raise...
Service Manual
Page 354
... error message 195 Fax memory full error message 196 Fax recv. error message 197 Fax Send error message 197 Fax setup menu 35 FCC regulations 20 features 2 feed assembly drive rollers 84 feed system, paper ADF operations, HP LaserJet 3020/3030 94 ADF, HP LaserJet 3015 88 printer 84 feeding problems, troubleshooting copier/scanner 229 printer 225 film, transparency cleaning print path with 50 loading 39, 43 336 Index Finland laser safety 26 Fit to Page error message 197 flash memory, fax 99 flatbed lid, removing HP LaserJet 3020/3030 134 loading originals 46 media supported 44 part numbers, HP...
... error message 195 Fax memory full error message 196 Fax recv. error message 197 Fax Send error message 197 Fax setup menu 35 FCC regulations 20 features 2 feed assembly drive rollers 84 feed system, paper ADF operations, HP LaserJet 3020/3030 94 ADF, HP LaserJet 3015 88 printer 84 feeding problems, troubleshooting copier/scanner 229 printer 225 film, transparency cleaning print path with 50 loading 39, 43 336 Index Finland laser safety 26 Fit to Page error message 197 flash memory, fax 99 flatbed lid, removing HP LaserJet 3020/3030 134 loading originals 46 media supported 44 part numbers, HP...
Service Manual
Page 356
... envelopes 40 feed system operations 84 fuser modes 37 labels 40 loading 43 size, maximum 9, 10 size, minimum 8, 10 specifications 37, 39, 41 troubleshooting 39 weight 9, 11 media guides cleaning 210 troubleshooting 229 media jams. See jams 338 Index media lever, HP LaserJet 3015 part numbers 295 removing 115 memory base 9, 11 buffer 77 flash, fax 99 included 2 NVRAM init 265 RAM 76 Memory Enhancement technology (MEt) 77 Memory is low error message 198 menu structure report, printing 241 menu structure, control panel...
... envelopes 40 feed system operations 84 fuser modes 37 labels 40 loading 43 size, maximum 9, 10 size, minimum 8, 10 specifications 37, 39, 41 troubleshooting 39 weight 9, 11 media guides cleaning 210 troubleshooting 229 media jams. See jams 338 Index media lever, HP LaserJet 3015 part numbers 295 removing 115 memory base 9, 11 buffer 77 flash, fax 99 included 2 NVRAM init 265 RAM 76 Memory Enhancement technology (MEt) 77 Memory is low error message 198 menu structure report, printing 241 menu structure, control panel...
Service Manual
Page 359
... 206 repetitive defects 222 types of problems 206 print-cartridge door part number 309 removing 163 printer base, part numbers 305 Printer Command Language (PCL) 77 printer drivers ordering 282 supported 3 Printer jam error message 200 Printer Job Language (PJL) 77, 268 printer pickup roller cleaning 55 life expectancy 48 operations 84 part number 316 replacing 57 printer separation pad life expectancy 48 operations 84 replacing 59 printer specifications 8, 10 Printer tray is empty error message 200 printing feed problems 225 loading media 43 speed 8, 10 troubleshooting 191, 207 priority input...
... 206 repetitive defects 222 types of problems 206 print-cartridge door part number 309 removing 163 printer base, part numbers 305 Printer Command Language (PCL) 77 printer drivers ordering 282 supported 3 Printer jam error message 200 Printer Job Language (PJL) 77, 268 printer pickup roller cleaning 55 life expectancy 48 operations 84 part number 316 replacing 57 printer separation pad life expectancy 48 operations 84 replacing 59 printer specifications 8, 10 Printer tray is empty error message 200 printing feed problems 225 loading media 43 speed 8, 10 troubleshooting 191, 207 priority input...
Service Manual
Page 361
...troubleshooting steps 188 serial number, locating 7 Service menu secondary 262 settings 36 servicing product 103 settings country/region 264 fax data-store parameters 263 NVRAM init 265 Settings cleared error message 201 sheet, grounding 291 SHUNT function 99 side covers part numbers 309 removing printer 161 removing scanner, HP LaserJet 3015 110 signals, VIDEO 73 size margins, minimum 207 product specifications 8 scanned images 221 space requirements 30 skew copies or scans, troubleshooting 230 printed pages, troubleshooting 213, 217 specifications 12 smears, toner 210 soft reset 265 software...
...troubleshooting steps 188 serial number, locating 7 Service menu secondary 262 settings 36 servicing product 103 settings country/region 264 fax data-store parameters 263 NVRAM init 265 Settings cleared error message 201 sheet, grounding 291 SHUNT function 99 side covers part numbers 309 removing printer 161 removing scanner, HP LaserJet 3015 110 signals, VIDEO 73 size margins, minimum 207 product specifications 8 scanned images 221 space requirements 30 skew copies or scans, troubleshooting 230 printed pages, troubleshooting 213, 217 specifications 12 smears, toner 210 soft reset 265 software...
Service Manual
Page 363
... cleaning print path with 50 loading 43 specifications 39 trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding problems 229 ADF jams 227 basic steps 188 characters, partially printed 208, 212 contrast, copies or scans 218 control panel 189, 235 copier feeding problems 229 copy quality 216 copying 190 country/region settings 264 critical error messages...
... cleaning print path with 50 loading 43 specifications 39 trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding problems 229 ADF jams 227 basic steps 188 characters, partially printed 208, 212 contrast, copies or scans 218 control panel 189, 235 copier feeding problems 229 copy quality 216 copying 190 country/region settings 264 critical error messages...