HP Color LaserJet 1600 and 2600n Series Printers - Errors in Windows Vista after Install of the Printer and During Printing
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... www.hp.com Issue Description: Error messages appear during the installation of the Printer and During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting and fix or workaround for the printer: Page 1 of 3 Errors in Windows Vista after Install of the HP Color LaserJet 1600 or 2600n...
... www.hp.com Issue Description: Error messages appear during the installation of the Printer and During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting and fix or workaround for the printer: Page 1 of 3 Errors in Windows Vista after Install of the HP Color LaserJet 1600 or 2600n...
Service Manual
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...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
Service Manual
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...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
Service Manual
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HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting ...Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Printer features...4. List of 3) ...171 Control panel assembly ...175 Main drive assembly ...177 Fuser assembly ...181 PCB assembly location Tray 2 ...185 Tray ...
HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting ...Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Printer features...4. List of 3) ...171 Control panel assembly ...175 Main drive assembly ...177 Fuser assembly ...181 PCB assembly location Tray 2 ...185 Tray ...
Service Manual
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... for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. It is available in two formats on the CD-ROM that came with the printer: in PDF format for printing and HTML format for installing and setting up the printer. HP Toolbox Use to check the printer status and settings...
... for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. It is available in two formats on the CD-ROM that came with the printer: in PDF format for printing and HTML format for installing and setting up the printer. HP Toolbox Use to check the printer status and settings...
Service Manual
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...develop leaks. CAUTION When cleaning the printer, do not touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open the HP Toolbox. 3 On the Troubleshooting tab, click Troubleshooting Tools, and then click Print.... To clean the fuser using HP Toolbox NOTE Use the following procedure to clean ...
...develop leaks. CAUTION When cleaning the printer, do not touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open the HP Toolbox. 3 On the Troubleshooting tab, click Troubleshooting Tools, and then click Print.... To clean the fuser using HP Toolbox NOTE Use the following procedure to clean ...
Service Manual
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... calibration settings by using the HP Toolbox. To calibrate the printer at the printer 1 To calibrate from the HP Toolbox NOTE This procedure applies to calibrate. The printer automatically calibrates at various times. The printer accounts for the time that is required to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left...
... calibration settings by using the HP Toolbox. To calibrate the printer at the printer 1 To calibrate from the HP Toolbox NOTE This procedure applies to calibrate. The printer automatically calibrates at various times. The printer accounts for the time that is required to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left...
Service Manual
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The following are the major internal assemblies that can be replaced on this printer is limited to a recommended time of 30 minutes, which includes troubleshooting, teardown, and repair. Pre-service procedures Follow the pre-service procedures before servicing the product. 4 Remove the print ... that require more information on an ESD mat. Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that the failure is not associated with one of...
The following are the major internal assemblies that can be replaced on this printer is limited to a recommended time of 30 minutes, which includes troubleshooting, teardown, and repair. Pre-service procedures Follow the pre-service procedures before servicing the product. 4 Remove the print ... that require more information on an ESD mat. Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that the failure is not associated with one of...
Service Manual
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6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Troubleshooting process ● Clearing jams ● Print problems ● Functional tests (SERVICE ONLY) ● Service mode functions (SERVICE ONLY) ● Troubleshooting tools ● HP Toolbox ● Diagnostic resources ● Repetitive image defect ruler ● Firmware and software updates ENWW 97
6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Troubleshooting process ● Clearing jams ● Print problems ● Functional tests (SERVICE ONLY) ● Service mode functions (SERVICE ONLY) ● Troubleshooting tools ● HP Toolbox ● Diagnostic resources ● Repetitive image defect ruler ● Firmware and software updates ENWW 97
Service Manual
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... a print An incorrect driver is functioning. 2 Does Ready appear in the device box. 98 Chapter 6 Troubleshooting ENWW Troubleshooting process Use the troubleshooting checklist to solve issues with the device. The control panel will then display Initializing and then Ready, at which... that the outlet is selected. Print a Configuration page. through the device paper path. Select the proper driver. Table 6-1 Troubleshooting checklist Step number 1 Verification step Possible problems Is the power on . correct installation procedure and the Connect the network cable ...
... a print An incorrect driver is functioning. 2 Does Ready appear in the device box. 98 Chapter 6 Troubleshooting ENWW Troubleshooting process Use the troubleshooting checklist to solve issues with the device. The control panel will then display Initializing and then Ready, at which... that the outlet is selected. Print a Configuration page. through the device paper path. Select the proper driver. Table 6-1 Troubleshooting checklist Step number 1 Verification step Possible problems Is the power on . correct installation procedure and the Connect the network cable ...
Service Manual
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... completely settles in the output bin before it . Replace the paper. The environment in poor condition. For more information, see the HP LaserJet Printer Family Print Media Guide or go to verify the remaining life of the supplies. Print media is not picked up by the internal .... Adjust input tray guides so they hold the print media firmly in a controlled environment. 100 Chapter 6 Troubleshooting ENWW Print media is being used does not meet HP specifications. Print media is removed before removing it may not be stored in the original packaging in place without...
... completely settles in the output bin before it . Replace the paper. The environment in poor condition. For more information, see the HP LaserJet Printer Family Print Media Guide or go to verify the remaining life of the supplies. Print media is not picked up by the internal .... Adjust input tray guides so they hold the print media firmly in a controlled environment. 100 Chapter 6 Troubleshooting ENWW Print media is being used does not meet HP specifications. Print media is removed before removing it may not be stored in the original packaging in place without...
Service Manual
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... the inside of the jam is not obvious, first look inside the printer. Each section below corresponds to clear jams from inside the printer Use the following pages. CAUTION Jams in this area might remain in the printer after a few sheets have been printed. If you get toner on... wash them in loose toner on the following instructions to an area where a paper jam could occur. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW Loose toner might result in cold water. (Hot water will set the toner into the fabric.) 1 Open the...
... the inside of the jam is not obvious, first look inside the printer. Each section below corresponds to clear jams from inside the printer Use the following pages. CAUTION Jams in this area might remain in the printer after a few sheets have been printed. If you get toner on... wash them in loose toner on the following instructions to an area where a paper jam could occur. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW Loose toner might result in cold water. (Hot water will set the toner into the fabric.) 1 Open the...
Service Manual
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Input jams are indicated on the interior right side of the printer. Tray 2 Open the front door of the printer and remove paper as indicated on the jam instruction label, located on the label with the number 3. Figure 6-3 Tray 2 input jam label Output jams Jams ... toner into the fabric.) 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW If you get toner on your clothes or hands, wash them in loose toner on the page.
Input jams are indicated on the interior right side of the printer. Tray 2 Open the front door of the printer and remove paper as indicated on the jam instruction label, located on the label with the number 3. Figure 6-3 Tray 2 input jam label Output jams Jams ... toner into the fabric.) 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW If you get toner on your clothes or hands, wash them in loose toner on the page.
Service Manual
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Door open jam The CPU determines the door open jam, when either the pre-fuser paper sensor (SR5) or the fuser delivery paper width sensor (SR4) detects paper when a door open is detected. 106 Chapter 6 Troubleshooting ENWW
Door open jam The CPU determines the door open jam, when either the pre-fuser paper sensor (SR5) or the fuser delivery paper width sensor (SR4) detects paper when a door open is detected. 106 Chapter 6 Troubleshooting ENWW
Service Manual
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...If a surge protector is being used , remove it . Use the power switch to initialize. 108 Chapter 6 Troubleshooting ENWW If a surge protector is being used , remove it . Replace the engine. Turn off the power by ...then turn on the power and wait for the device to turn the device on the paper. Laser scanners are set to pick up a piece of media. The device memory has been almost completely...Memory is low Press Misprint Press No paper pickup Press Unexpected size in tray X Description The printer is in the correct position for the media size that you are using. The print engine...
...If a surge protector is being used , remove it . Use the power switch to initialize. 108 Chapter 6 Troubleshooting ENWW If a surge protector is being used , remove it . Replace the engine. Turn off the power by ...then turn on the power and wait for the device to turn the device on the paper. Laser scanners are set to pick up a piece of media. The device memory has been almost completely...Memory is low Press Misprint Press No paper pickup Press Unexpected size in tray X Description The printer is in the correct position for the media size that you are using. The print engine...
Service Manual
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...the HP Color LaserJet 2600n toolbox and click Supplies Status. Ready The supplies gauge will display the consumption levels of print cartridges. Non HP black installed Non HP cyan installed Non HP magenta installed Non HP yellow installed alternates with To accept Press Non HP supply.... 110 Chapter 6 Troubleshooting ENWW Control panel message Description Install magenta cartridge Install yellow cartridge The supplies gauge will display the consumption levels of using a non-HP or unauthorized supply is not covered under warranty. NOTE Any printer repair required as a...
...the HP Color LaserJet 2600n toolbox and click Supplies Status. Ready The supplies gauge will display the consumption levels of print cartridges. Non HP black installed Non HP cyan installed Non HP magenta installed Non HP yellow installed alternates with To accept Press Non HP supply.... 110 Chapter 6 Troubleshooting ENWW Control panel message Description Install magenta cartridge Install yellow cartridge The supplies gauge will display the consumption levels of using a non-HP or unauthorized supply is not covered under warranty. NOTE Any printer repair required as a...
Service Manual
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...If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Cleaning... The printer is required. No action is not made by HP. The supplies gauge will display the consumption levels of range 112 Chapter 6 Troubleshooting ENWW Service or repairs required as... 54.14 Description Color density sensor error Color plane registration sensor(s) error Yellow density out of range Magenta density out of range Cyan density out of range Black density out of print cartridges. One of these four messages is displayed until an HP supply is installed ...
...If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Cleaning... The printer is required. No action is not made by HP. The supplies gauge will display the consumption levels of range 112 Chapter 6 Troubleshooting ENWW Service or repairs required as... 54.14 Description Color density sensor error Color plane registration sensor(s) error Yellow density out of range Magenta density out of range Cyan density out of range Black density out of print cartridges. One of these four messages is displayed until an HP supply is installed ...
Service Manual
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... the current settings and properties of color pages printed, and information about paper jams. 114 Chapter 6 Troubleshooting ENWW This section contains the following basic information about the type settings for all the media that is installed. 3 Paper settings. To print the Configuration page from the printer or HP Toolbox. This section lists memory-related...
... the current settings and properties of color pages printed, and information about paper jams. 114 Chapter 6 Troubleshooting ENWW This section contains the following basic information about the type settings for all the media that is installed. 3 Paper settings. To print the Configuration page from the printer or HP Toolbox. This section lists memory-related...
Service Manual
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... select Supplies Status. 4 Press (SELECT) to print the Supplies Status page. For more information, see Configuration page. 116 Chapter 6 Troubleshooting ENWW To print the Supplies Status page from the printer or the HP Toolbox. NOTE Supplies information is located on the Configuration page and lists the last five events. It also lists the...
... select Supplies Status. 4 Press (SELECT) to print the Supplies Status page. For more information, see Configuration page. 116 Chapter 6 Troubleshooting ENWW To print the Supplies Status page from the printer or the HP Toolbox. NOTE Supplies information is located on the Configuration page and lists the last five events. It also lists the...
Service Manual
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....0001 55.1000 57.0000 57.0001 59.0000 59.0001 101.0000 102.0000 103.0000 Description Sensor color plane registration contaminated Engine comm fatal error Engine comm critical error DC controller memory error Fan motor error Fan... cartridge failure Paper path/ETB rotation failure Paper path/ETB ramp up failure Color plane registration error DMAX calibration error DHALF calibration error Service menu settings The service menu is intended for use ... is used to perform various tests and print out special reports. 118 Chapter 6 Troubleshooting ENWW
....0001 55.1000 57.0000 57.0001 59.0000 59.0001 101.0000 102.0000 103.0000 Description Sensor color plane registration contaminated Engine comm fatal error Engine comm critical error DC controller memory error Fan motor error Fan... cartridge failure Paper path/ETB rotation failure Paper path/ETB ramp up failure Color plane registration error DMAX calibration error DHALF calibration error Service menu settings The service menu is intended for use ... is used to perform various tests and print out special reports. 118 Chapter 6 Troubleshooting ENWW