HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
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...Print Driver Managed Printer List definitions. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. • Navigating to Printing...localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the spooler. • Printer install hangs. No...
...Print Driver Managed Printer List definitions. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. • Navigating to Printing...localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the spooler. • Printer install hangs. No...
HP Printers - Supported Citrix Presentation Server environments
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..., version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Printers were connected to client and server systems using HP Jetdirect print server devices...
..., version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Printers were connected to client and server systems using HP Jetdirect print server devices...
HP Printers - Supported Citrix Presentation Server environments
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... problems when printing to client printers in the Citrix XenApp™ Server farm. Because of this, you to designate or prohibit drivers for the printers were downloaded from being autocreated. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP...
... problems when printing to client printers in the Citrix XenApp™ Server farm. Because of this, you to designate or prohibit drivers for the printers were downloaded from being autocreated. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP...
Service Manual
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General timing chart ...58 Printer calibration ...59 5 Removal and replacement Overview...62 Service approach...63 Pre-service procedures...63 Removal and replacement procedures 64 Print cartridge replacement 64 ETB removal and replacement 66 Fuser removal and replacement 74 Formatter removal and ...printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam 105 Pickup stationary jam 105 Delivery delay jam 105 Wrapping jam...105 Delivery stationary jam...105 Start-up residual paper jam 105 Door open jam...106 Print problems...
General timing chart ...58 Printer calibration ...59 5 Removal and replacement Overview...62 Service approach...63 Pre-service procedures...63 Removal and replacement procedures 64 Print cartridge replacement 64 ETB removal and replacement 66 Fuser removal and replacement 74 Formatter removal and ...printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam 105 Pickup stationary jam 105 Delivery delay jam 105 Wrapping jam...105 Delivery stationary jam...105 Start-up residual paper jam 105 Door open jam...106 Print problems...
Service Manual
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...Printed image quality problems 119 Improving print quality 119 Paper Types menu 119 Print Modes menu 120 Print quality menu 121 Understanding print-quality settings 121 To temporarily change print-quality settings 122 To change print-quality settings for all future jobs 122 Identifying and correcting printed image defects 122 Print...set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...
...Printed image quality problems 119 Improving print quality 119 Paper Types menu 119 Print Modes menu 120 Print quality menu 121 Understanding print-quality settings 121 To temporarily change print-quality settings 122 To change print-quality settings for all future jobs 122 Identifying and correcting printed image defects 122 Print...set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...
Service Manual
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... information for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. It is available in two formats on the CD-ROM that came with the printer: in PDF format for printing and HTML format for installing and setting up the printer. HP Toolbox Use to check the printer status and settings...
... information for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. It is available in two formats on the CD-ROM that came with the printer: in PDF format for printing and HTML format for installing and setting up the printer. HP Toolbox Use to check the printer status and settings...
Service Manual
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...HP supplies. Ready light The Ready light is on when the printer is ready to print (experiencing no errors that need attention occur. Ready light and Select button ■ When the Ready light is on and one of paper, when a jam has occurred, or when other problems that prevent printing...do not press (SELECT), the printer returns to the printer can be printed. CAUTION You might not receive any indication when a non-HP supply is installed. Understanding control panel layout This section provides information about using non-HP print cartridges, see HP policy on the control panel: ...
...HP supplies. Ready light The Ready light is on when the printer is ready to print (experiencing no errors that need attention occur. Ready light and Select button ■ When the Ready light is on and one of paper, when a jam has occurred, or when other problems that prevent printing...do not press (SELECT), the printer returns to the printer can be printed. CAUTION You might not receive any indication when a non-HP supply is installed. Understanding control panel layout This section provides information about using non-HP print cartridges, see HP policy on the control panel: ...
Service Manual
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... a complete software installation to communicate with the printer. and tools for diagnosing and solving problems. You can also view explanations and animations on Windows and Mac systems. Supported utilities/applications/tools ■ HP Color LaserJet 2600n HP Toolbox For IP configuration, in networking. Windows software After a printing system installation, use the HP Toolbox. For more information. Using Help The...
... a complete software installation to communicate with the printer. and tools for diagnosing and solving problems. You can also view explanations and animations on Windows and Mac systems. Supported utilities/applications/tools ■ HP Color LaserJet 2600n HP Toolbox For IP configuration, in networking. Windows software After a printing system installation, use the HP Toolbox. For more information. Using Help The...
Service Manual
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... for laser printers. Heat causes the moisture in this manual and still not produce satisfactory results. This issue can cause problems for print media storage. General guidelines Some print media might be at http://www.hp.com/support/ljpaperguide. it can cause the humidity to 100% recycled-fibercontent paper), envelopes, labels, transparencies, HP LaserJet glossy paper, HP LaserJet Tough paper, HP LaserJet...
... for laser printers. Heat causes the moisture in this manual and still not produce satisfactory results. This issue can cause problems for print media storage. General guidelines Some print media might be at http://www.hp.com/support/ljpaperguide. it can cause the humidity to 100% recycled-fibercontent paper), envelopes, labels, transparencies, HP LaserJet glossy paper, HP LaserJet Tough paper, HP LaserJet...
Service Manual
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6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Troubleshooting process ● Clearing jams ● Print problems ● Functional tests (SERVICE ONLY) ● Service mode functions (SERVICE ONLY) ● Troubleshooting tools ● HP Toolbox ● Diagnostic resources ● Repetitive image defect ruler ● Firmware and software updates ENWW 97
6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Troubleshooting process ● Clearing jams ● Print problems ● Functional tests (SERVICE ONLY) ● Service mode functions (SERVICE ONLY) ● Troubleshooting tools ● HP Toolbox ● Diagnostic resources ● Repetitive image defect ruler ● Firmware and software updates ENWW 97
Service Manual
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...Tray 3. The door must be affected. A paper jam has occurred in Tray 2. The HP Color LaserJet 2600n printer is out Please load specified paper type into the tray indicated. ENWW Print problems 107 The control-panel messages indicate the status of the current operation, and include a page ...of the control-panel messages are using the incorrect printer driver. A paper jam has occurred in the print path. You are intended to resume the job. Open the door and clear the jam. Print problems Getting information The following sections contain information about control...
...Tray 3. The door must be affected. A paper jam has occurred in Tray 2. The HP Color LaserJet 2600n printer is out Please load specified paper type into the tray indicated. ENWW Print problems 107 The control-panel messages indicate the status of the current operation, and include a page ...of the control-panel messages are using the incorrect printer driver. A paper jam has occurred in the print path. You are intended to resume the job. Open the door and clear the jam. Print problems Getting information The following sections contain information about control...
Service Manual
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...problem with 10.1000 = Black print cartridge Reinstall 10.1001 = Cyan print cartridge The supplies gauge will display the consumption levels of print cartridges. 10.1002 = Magenta print cartridge 10.1003 = Yellow print cartridge HP supplies installed The printer transitioned from having one or more non-HP supplies to having all HP... remove it. Turn off then on the printer. 3 If the problem is not solved, replace the cartridge. 10.0002 = Magenta print cartridge 10.100x Supply error 10.0003 = Yellow print cartridge A print cartridge is missing. Supplies messages Control panel ...
...problem with 10.1000 = Black print cartridge Reinstall 10.1001 = Cyan print cartridge The supplies gauge will display the consumption levels of print cartridges. 10.1002 = Magenta print cartridge 10.1003 = Yellow print cartridge HP supplies installed The printer transitioned from having one or more non-HP supplies to having all HP... remove it. Turn off then on the printer. 3 If the problem is not solved, replace the cartridge. 10.0002 = Magenta print cartridge 10.100x Supply error 10.0003 = Yellow print cartridge A print cartridge is missing. Supplies messages Control panel ...
Service Manual
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... Supply override in unsatisfactory print quality. ENWW Print problems 111 Replace supplies Override in use alternates with Supply override in unsatisfactory print quality. Ready The supplies gauge will display the consumption levels of print cartridges. The user has decided to continue printing beyond the out point. The user has decided to the HP Color LaserJet 2600n toolbox and click Supplies...
... Supply override in unsatisfactory print quality. ENWW Print problems 111 Replace supplies Override in use alternates with Supply override in unsatisfactory print quality. Ready The supplies gauge will display the consumption levels of print cartridges. The user has decided to continue printing beyond the out point. The user has decided to the HP Color LaserJet 2600n toolbox and click Supplies...
Service Manual
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Reports menu The following reports are available from the Reports menu. ■ Demo Page-used to help market the product at retail stores ■ Menu structure-highlights the control panel menu layout ■ Config report-details all default device settings including network configuration and information ■ Supplies Status-provides information on each of the print cartridges, including estimated pages remaining, cartridge serial number, and pages printed ENWW Print problems 113
Reports menu The following reports are available from the Reports menu. ■ Demo Page-used to help market the product at retail stores ■ Menu structure-highlights the control panel menu layout ■ Config report-details all default device settings including network configuration and information ■ Supplies Status-provides information on each of the print cartridges, including estimated pages remaining, cartridge serial number, and pages printed ENWW Print problems 113
Service Manual
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..., including an error code and the page count at which the error occurred. This section contains information about the printer. ■ Host name ■ Hardware address ■ LInk settings ■ IP address information ■ IP subnet mask ■ IP default ... enabled. ENWW Print problems 115 5 DC controller version. The following information that can be configured by the user. This section lists the DC controller version. 6 USB settings. The default setting is 120 seconds) NOTE The color bars on the sides of status log messages, see Table 6-5 Status log ...
..., including an error code and the page count at which the error occurred. This section contains information about the printer. ■ Host name ■ Hardware address ■ LInk settings ■ IP address information ■ IP subnet mask ■ IP default ... enabled. ENWW Print problems 115 5 DC controller version. The following information that can be configured by the user. This section lists the DC controller version. 6 USB settings. The default setting is 120 seconds) NOTE The color bars on the sides of status log messages, see Table 6-5 Status log ...
Service Manual
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...settings, open the HP Toolbox and click Device Settings. ENWW Print problems 119 The following USB Speed setting options are available: ■ Auto ■ Hi speed ■ Full speed ■ Display test-verifies that the device is to specify the print mode for the printer to operate in ...navigate to the secondary service menu. The following menus contain paper type, print mode, and print-quality settings. Then click Settings, Service, and in the HP Toolbox to improve print-quality problems. To access the HP Toolbox, see HP Toolbox. To make changes in the Paper Types menu, make the ...
...settings, open the HP Toolbox and click Device Settings. ENWW Print problems 119 The following USB Speed setting options are available: ■ Auto ■ Hi speed ■ Full speed ■ Display test-verifies that the device is to specify the print mode for the printer to operate in ...navigate to the secondary service menu. The following menus contain paper type, print mode, and print-quality settings. Then click Settings, Service, and in the HP Toolbox to improve print-quality problems. To access the HP Toolbox, see HP Toolbox. To make changes in the Paper Types menu, make the ...
Service Manual
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... affect how light or dark the print is not 100% halftone Print quality menu Under the Print Quality menu in HP Toolbox, there will apply to all media types. Table 6-7 Extended print modes (continued) HP Toolbox extended print mode Printer adjustment Less transfer current Transfer adjustment ...printer setting Reduced transfer bias Increased transfer bias Tone curve is scaled back so that solid is on the page and the style in which will be an Optimize section containing a number of jobs that you are using: ■ Draft (600 dpi) ■ Normal (Image REt 2400) ENWW Print problems...
... affect how light or dark the print is not 100% halftone Print quality menu Under the Print Quality menu in HP Toolbox, there will apply to all media types. Table 6-7 Extended print modes (continued) HP Toolbox extended print mode Printer adjustment Less transfer current Transfer adjustment ...printer setting Reduced transfer bias Increased transfer bias Tone curve is scaled back so that solid is on the page and the style in which will be an Optimize section containing a number of jobs that you are using: ■ Draft (600 dpi) ■ Normal (Image REt 2400) ENWW Print problems...
Service Manual
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...computer and the device and try printing again. Check the document that the printer driver for the software program is not loaded in the print cartridges. Wrong size/type media Use the following procedure to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about ... and resolve wrong size or type media problems. 1 Make sure that the software program is affecting only pages printed in this section if pages exit the device, but are printing to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about paper handling ...
...computer and the device and try printing again. Check the document that the printer driver for the software program is not loaded in the print cartridges. Wrong size/type media Use the following procedure to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about ... and resolve wrong size or type media problems. 1 Make sure that the software program is affecting only pages printed in this section if pages exit the device, but are printing to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about paper handling ...
Service Manual
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...HP, click HP Color LaserJet 2600n, and then click HP Color LaserJet 2600n toolbox. View animated Help demonstrations for troubleshooting tasks. Cleaning page The device features a special cleaning mode to calibrate the printer using HP Toolbox. 1 Open the HP Toolbox. 2 On the Troubleshooting tab, click Calibrate now. Calibrating the printer using HP...on HP Toolbox might be performed from the HP Toolbox. For information about locating and clearing jams. ■ Print Problems. View Help topics that you solve print problems. ■ Troubleshooting Tools. To view HP Toolbox Open HP ...
...HP, click HP Color LaserJet 2600n, and then click HP Color LaserJet 2600n toolbox. View animated Help demonstrations for troubleshooting tasks. Cleaning page The device features a special cleaning mode to calibrate the printer using HP Toolbox. 1 Open the HP Toolbox. 2 On the Troubleshooting tab, click Calibrate now. Calibrating the printer using HP...on HP Toolbox might be performed from the HP Toolbox. For information about locating and clearing jams. ■ Print Problems. View Help topics that you solve print problems. ■ Troubleshooting Tools. To view HP Toolbox Open HP ...
Service Manual
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Network/Web diagnostics tools For information on available network and Web diagnostic tools, go to http://www.hp.com/support/ clj2600n. 146 Chapter 6 Troubleshooting ENWW Diagnostic resources Reports menu The Reports menu contains the following diagnostic tools: ■ Demo page ■ Menu structure report ■ Configuration report ■ Color supplies status For a more detailed description about the diagnostic tools available from the Reports menu, see Reports menu in the Print problems section.
Network/Web diagnostics tools For information on available network and Web diagnostic tools, go to http://www.hp.com/support/ clj2600n. 146 Chapter 6 Troubleshooting ENWW Diagnostic resources Reports menu The Reports menu contains the following diagnostic tools: ■ Demo page ■ Menu structure report ■ Configuration report ■ Color supplies status For a more detailed description about the diagnostic tools available from the Reports menu, see Reports menu in the Print problems section.