Support Guide
Page 90
... document from another client No print? See your system administrator. Yes Network settings may not be correct. Self-Test printed OK? Sharing the printer Yes on a mixed Mac and PC network? Printer or No computer system faulty. Check Direct Connect. Yes Your system settings may not be properly configured to use the...
... document from another client No print? See your system administrator. Yes Network settings may not be correct. Self-Test printed OK? Sharing the printer Yes on a mixed Mac and PC network? Printer or No computer system faulty. Check Direct Connect. Yes Your system settings may not be properly configured to use the...
Support Guide
Page 92
...See Problems with a Network Printer. Do not connect a USB and parallel cable to the No printer at the same time. Turn off your computer and printer. Self-Test printed OK? Yes Printer or computer failure. Return printer for repair. No Send printer for repair. Try printing your... print a Self-Test. Print a Self-Test. Check that printer is selected as current or No default printer and check that Pause Printing is not selected in the Printer menu. Check printer port selection. START Is the printer shared on . Disconnect and reconnect them, and power them on...
...See Problems with a Network Printer. Do not connect a USB and parallel cable to the No printer at the same time. Turn off your computer and printer. Self-Test printed OK? Yes Printer or computer failure. Return printer for repair. No Send printer for repair. Try printing your... print a Self-Test. Print a Self-Test. Check that printer is selected as current or No default printer and check that Pause Printing is not selected in the Printer menu. Check printer port selection. START Is the printer shared on . Disconnect and reconnect them, and power them on...
Support Guide
Page 96
...? Yes Incorrect media type? Yes Use correct media type. No Load media correctly. START Paper jam? Yes No Send printer for repair. Yes Clear paper jam. Yes Check Bypass Stopper. Yes Your printer is No sufficient media in tray. No Media loaded correctly? Yes Alternative media feed in tray? Sample page prints...
...? Yes Incorrect media type? Yes Use correct media type. No Load media correctly. START Paper jam? Yes No Send printer for repair. Yes Clear paper jam. Yes Check Bypass Stopper. Yes Your printer is No sufficient media in tray. No Media loaded correctly? Yes Alternative media feed in tray? Sample page prints...
Support Guide
Page 100
START Tape on a network? Replace print cartridge. Yes Make sure the No printer is selected as current or default printer. Printer shared on the print cartridges? No Blank page still prints? Yes Send printer for repair. Remove protective Yes tape from print cartridges. Yes Stop sharing port. No STOP No Printer sharing a port? No Print cartridge out of Yes ink? No Printer settings correct? Yes See Problems with a Network Printer.
START Tape on a network? Replace print cartridge. Yes Make sure the No printer is selected as current or default printer. Printer shared on the print cartridges? No Blank page still prints? Yes Send printer for repair. Remove protective Yes tape from print cartridges. Yes Stop sharing port. No STOP No Printer sharing a port? No Print cartridge out of Yes ink? No Printer settings correct? Yes See Problems with a Network Printer.
Support Guide
Page 115
Yes Paper ejects OK? Yes Printer sounds OK? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. START Power Light ON when Power Button pressed? Yes Light pattern normal? Yes Paper feeds OK? Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes? Yes Self-test prints? See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises.
Yes Paper ejects OK? Yes Printer sounds OK? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. START Power Light ON when Power Button pressed? Yes Light pattern normal? Yes Paper feeds OK? Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes? Yes Self-test prints? See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises.
Support Guide
Page 122
No advanced error light pattern and fix printer condition. Yes Interpret error trap code. Use Field Diagnostic No Software to help solve problem. START Light Patterns normal? Yes Determine Yes Error trap pattern? No Advanced error light pattern? STOP Interpret basic Yes error light pattern and fix printer condition. No Basic error light pattern?
No advanced error light pattern and fix printer condition. Yes Interpret error trap code. Use Field Diagnostic No Software to help solve problem. START Light Patterns normal? Yes Determine Yes Error trap pattern? No Advanced error light pattern? STOP Interpret basic Yes error light pattern and fix printer condition. No Basic error light pattern?
Support Guide
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Power off printer. Pick Roller Yes Assembly or Pick Separator faulty. No Replace Input Tray Assembly. Upper Paper Guide Assembly or Starwheels Assembly faulty. Paper ejects OK? STOP No Yes Replace paper into Rear Media Feed. Does pressure plate rise? Replace one part at a time to isolate the problem. Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. START Remove media from paper tray and feed it into paper tray and press Resume Button. Printer pulls paper in?
Power off printer. Pick Roller Yes Assembly or Pick Separator faulty. No Replace Input Tray Assembly. Upper Paper Guide Assembly or Starwheels Assembly faulty. Paper ejects OK? STOP No Yes Replace paper into Rear Media Feed. Does pressure plate rise? Replace one part at a time to isolate the problem. Yes OOPS flag, Logic No PCA Assembly, or Left Support Assembly faulty. START Remove media from paper tray and feed it into paper tray and press Resume Button. Printer pulls paper in?
Support Guide
Page 141
Replace Output Mechanism Assembly. START Paper skewed? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. No Check for Skew Test failure and replace part accordingly. Yes Replace necessary parts. Yes Can you No clear paper jam? Paper exits printer? Paper forms a "U" on the paper output guides? Yes Output guides are bent or defective. No STOP
Replace Output Mechanism Assembly. START Paper skewed? No Trough-1 Assembly warped, Drive Roller Assembly gears broken, or Pick Separator faulty. No Check for Skew Test failure and replace part accordingly. Yes Replace necessary parts. Yes Can you No clear paper jam? Paper exits printer? Paper forms a "U" on the paper output guides? Yes Output guides are bent or defective. No STOP