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... 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the ...system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway...
... 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the ...system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE 1394/...FireWire™/ i.Link™ ports (optional) Parallel port S-Video out jack (optional) TV Tuner (optional) Modem jack Case cover thumbscrew 12 Voltage switch Audio in/side speaker jack Headphone/front speaker jack Microphone jack Center/subwoofer jack (optional) S/PDIF jack...
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE 1394/...FireWire™/ i.Link™ ports (optional) Parallel port S-Video out jack (optional) TV Tuner (optional) Modem jack Case cover thumbscrew 12 Voltage switch Audio in/side speaker jack Headphone/front speaker jack Microphone jack Center/subwoofer jack (optional) S/PDIF jack...
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...ports. Before turning on page 30. Plug an Ethernet network cable or a device (such as a printer) into these screws before opening the case. Plug the other peripheral device" on a television. Plug your hard drive. Plug IEEE 1394 (also known as Firewire® or i.Link®... page 32. For more information, see "Installing a printer, scanner, or other areas of the cable into this jack. www.gateway.com 13 Component Icon Power connector Case cover thumbscrews Rear speaker jack (black plug) (optional) Ethernet (network) jack IEEE 1394 ports Parallel port S-Video (TV) out...
...ports. Before turning on page 30. Plug an Ethernet network cable or a device (such as a printer) into these screws before opening the case. Plug the other peripheral device" on a television. Plug your hard drive. Plug IEEE 1394 (also known as Firewire® or i.Link®... page 32. For more information, see "Installing a printer, scanner, or other areas of the cable into this jack. www.gateway.com 13 Component Icon Power connector Case cover thumbscrews Rear speaker jack (black plug) (optional) Ethernet (network) jack IEEE 1394 ports Parallel port S-Video (TV) out...
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... of your computer includes the product key code for your computer model and serial number. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your operating system. Gateway Technical Support will need this section are for informational purposes only. Label information varies...
... of your computer includes the product key code for your computer model and serial number. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your operating system. Gateway Technical Support will need this section are for informational purposes only. Label information varies...
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Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
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...Use a damp, lint-free cloth to clean your computer, the power turns off, but some electrical current still flows through the vents on the case, so keep your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Be careful not... cleaning kit: ■ A soft, lint-free cloth ■ An aerosol can of air with a damp cloth. Do not use it . 46 www.gateway.com Cleaning your computer Keeping your computer. With your computer turned off your computer and other parts of air that has a narrow, straw-like extension...
...Use a damp, lint-free cloth to clean your computer, the power turns off, but some electrical current still flows through the vents on the case, so keep your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Be careful not... cleaning kit: ■ A soft, lint-free cloth ■ An aerosol can of air with a damp cloth. Do not use it . 46 www.gateway.com Cleaning your computer Keeping your computer. With your computer turned off your computer and other parts of air that has a narrow, straw-like extension...
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Before opening the case. Chapter 5: Maintaining Your Computer Preventing static electricity discharge The components inside of electric shock, do not insert any surface. 50 www.gateway.com Do not lay components on the cards. Never slide expansion cards or components over any object into the... such as electrostatic discharge (ESD). Prevent ESD damage by their edges or their antistatic bags only when you open the computer case. Caution ESD can permanently damage electrostatic discharge-sensitive components in your computer and unplug the power cord and modem and network cables...
Before opening the case. Chapter 5: Maintaining Your Computer Preventing static electricity discharge The components inside of electric shock, do not insert any surface. 50 www.gateway.com Do not lay components on the cards. Never slide expansion cards or components over any object into the... such as electrostatic discharge (ESD). Prevent ESD damage by their edges or their antistatic bags only when you open the computer case. Caution ESD can permanently damage electrostatic discharge-sensitive components in your computer and unplug the power cord and modem and network cables...
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..., then swing the back of the side panel away from your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your ...computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button to internal components. Opening the case Opening the case Your computer case provides easy access to drain any residual power from the computer. Thumbscrews www...
..., then swing the back of the side panel away from your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your ...computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button to internal components. Opening the case Opening the case Your computer case provides easy access to drain any residual power from the computer. Thumbscrews www...
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www.gateway.com 53 Closing the case Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord.
www.gateway.com 53 Closing the case Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord.
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Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com
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To avoid scratching the case, place it . - If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module ... memory module banks on your system board. 4 If you install the correct type of the memory module bank. OR - Your computer uses DIMM memory. www.gateway.com 55 To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 For...
To avoid scratching the case, place it . - If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module ... memory module banks on your system board. 4 If you install the correct type of the memory module bank. OR - Your computer uses DIMM memory. www.gateway.com 55 To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 For...
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...in your computer on the system board and note its side. Use a battery of explosion if battery is incorrectly replaced. To avoid scratching the case, place it on a towel or other non-abrasive surface. 7 Locate the old battery on its orientation. To replace the battery: 1 Restart ...your computer, replace the system battery. www.gateway.com 57 Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup...
...in your computer on the system board and note its side. Use a battery of explosion if battery is incorrectly replaced. To avoid scratching the case, place it on a towel or other non-abrasive surface. 7 Locate the old battery on its orientation. To replace the battery: 1 Restart ...your computer, replace the system battery. www.gateway.com 57 Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup...
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...procedures you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Help and Support For more information about troubleshooting, click Start, then click Help and Support. First steps If you have ...; Make sure that you are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these ...
...procedures you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Help and Support For more information about troubleshooting, click Start, then click Help and Support. First steps If you have ...; Make sure that you are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these ...
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...software publisher's Web site ■ See the troubleshooting section of this chapter. The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. Chapter 6:...9632; Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. ■ Have your customer ID, serial number, and order number...
...software publisher's Web site ■ See the troubleshooting section of this chapter. The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. Chapter 6:...9632; Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. ■ Have your customer ID, serial number, and order number...
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... and the Using Your Computer guide. ■ The software publisher's Web site. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in the Search box , then click the arrow. Training Gateway provides the following resources: ■ The printed or online documentation that provides answers to all...
... and the Using Your Computer guide. ■ The software publisher's Web site. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in the Search box , then click the arrow. Training Gateway provides the following resources: ■ The printed or online documentation that provides answers to all...
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...51. Your Ethernet network is running slower than you expect ■ If your Ethernet network is running at the slowest component speed. www.gateway.com 93 For more information, see the documentation that came with your Ethernet card. ■ Reseat the card. A mixture of each Ethernet...Make sure that your Ethernet cable is plugged into the Ethernet jack on your network. For more information about opening your computer case, see "Opening the case" on . The computer does not recognize an add-in your network running slower than you assigned IP addresses to the computers...
...51. Your Ethernet network is running slower than you expect ■ If your Ethernet network is running at the slowest component speed. www.gateway.com 93 For more information, see the documentation that came with your Ethernet card. ■ Reseat the card. A mixture of each Ethernet...Make sure that your Ethernet cable is plugged into the Ethernet jack on your network. For more information about opening your computer case, see "Opening the case" on . The computer does not recognize an add-in your network running slower than you assigned IP addresses to the computers...
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... is damaged. ■ Liquid has been spilled into an outlet, contact an electrician to the correct voltage. ■ Openings in the computer case are followed. ■ The system was dropped or the cabinet is in the documentation before cleaning the system. ■ Unplug the system from...safety of power source indicated on the rating label. ■ If your system is fitted with the same or equivalent type recommended by Gateway. 96 www.gateway.com This is to avoid spills is a safety feature. There is a danger of electrical current still flows through the computer. The...
... is damaged. ■ Liquid has been spilled into an outlet, contact an electrician to the correct voltage. ■ Openings in the computer case are followed. ■ The system was dropped or the cabinet is in the documentation before cleaning the system. ■ Unplug the system from...safety of power source indicated on the rating label. ■ If your system is fitted with the same or equivalent type recommended by Gateway. 96 www.gateway.com This is to avoid spills is a safety feature. There is a danger of electrical current still flows through the computer. The...
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... 1 Laser Products" under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with regard to be installed using an acceptable method of connection. Television antenna connectors... is electrically grounded to grounding electrodes, and requirements for the grounding electrode. Users should be particularly important in some cases, the inside wiring associated with an IC-compliant modem) The Industry Canada label identifies certified equipment. The termination on...
... 1 Laser Products" under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with regard to be installed using an acceptable method of connection. Television antenna connectors... is electrically grounded to grounding electrodes, and requirements for the grounding electrode. Users should be particularly important in some cases, the inside wiring associated with an IC-compliant modem) The Industry Canada label identifies certified equipment. The termination on...
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...can responsibly recycle or reuse most of the materials in your "end of life" product. You can do your part for recycling. ■ In some cases, your "end of life" product may contain substances known to be disposed of in the municipal waste stream (residential garbage collection). With your "end ... your help you can reduce the amount of natural resources needed to maximize the use of landfills for credit towards the purchase of new Gateway equipment. www.gateway.com 101 The "Crossed-Out Waste Bin" label affixed to this product is no longer useful to you, "take it back" to help , ...
...can responsibly recycle or reuse most of the materials in your "end of life" product. You can do your part for recycling. ■ In some cases, your "end of life" product may contain substances known to be disposed of in the municipal waste stream (residential garbage collection). With your "end ... your help you can reduce the amount of natural resources needed to maximize the use of landfills for credit towards the purchase of new Gateway equipment. www.gateway.com 101 The "Crossed-Out Waste Bin" label affixed to this product is no longer useful to you, "take it back" to help , ...