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Gateway DX4820 Support Question

Gateway DX4820 Support Question

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Question posted by bjohnny on October 2nd, 2011

Can't Open My Cd Rom Using Buttons On Top Of Case

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Answer #1: Posted by ElderNoden on October 2nd, 2011 8:07 AM
This answer was accepted by the poster of the original question.
ElderNoden

Member since:
October 2nd, 2011

Points: 5,285,459
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One thing to make note of, is whether the CD is recognized. If the device doesn't know the CD is there, then something is jammed inside of the device. Most likely, either way it is a hardware problem.

Answer #2: Posted by kcmjr on October 5th, 2011 8:48 AM
kcmjr

Member since:
May 5th, 2011

Points: 4,254,255
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Look for a small hole near the front of the CD drive.  Use a straightened paper clip to push into the hole.  There is an emergency eject button inside the hole.  You should be able to open the tray this way.


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.

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