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... and connect the scanner, and how to install the scanner application. 3 BASIC SCANNER OPERATIONS This chapter describes basic scanner operations. 4 SCANNING VARIOUS TYPES OF DOCUMENTS This chapter describes how to scan various types of documents. 5 DAILY CARE This chapter describes how to clean the scanner. 6 REPLACING CONSUMABLES This chapter describes how to replace scanner consumables. 7 TROUBLESHOOTING This chapter describes...
... and connect the scanner, and how to install the scanner application. 3 BASIC SCANNER OPERATIONS This chapter describes basic scanner operations. 4 SCANNING VARIOUS TYPES OF DOCUMENTS This chapter describes how to scan various types of documents. 5 DAILY CARE This chapter describes how to clean the scanner. 6 REPLACING CONSUMABLES This chapter describes how to replace scanner consumables. 7 TROUBLESHOOTING This chapter describes...
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... ASY 74 6.3 Replacing the Pick Roller 80 7 TROUBLESHOOTING 91 7.1 Removing Jammed Documents 92 7.2 Remedying Typical Troubles 95 7.3 Items to check before contacting the agent where you bought the scanner 114 7.4 Checking Labels on the Scanner 118 8 ADF AND PAPER SPECIFICATION .121 8.1 Document Size 122 8.2 Document Quality 123 8.3 Maximum Document Loading Capacity 127 8.4 Hole-punching Prohibited Areas 128...
... ASY 74 6.3 Replacing the Pick Roller 80 7 TROUBLESHOOTING 91 7.1 Removing Jammed Documents 92 7.2 Remedying Typical Troubles 95 7.3 Items to check before contacting the agent where you bought the scanner 114 7.4 Checking Labels on the Scanner 118 8 ADF AND PAPER SPECIFICATION .121 8.1 Document Size 122 8.2 Document Quality 123 8.3 Maximum Document Loading Capacity 127 8.4 Hole-punching Prohibited Areas 128...
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7 TROUBLESHOOTING TROUBLESHOOTING This chapter describes how to remedy document jams, other than the contents indicated, and the details of an error, refer to the Scanner Utility for Microsoft® Windows® User's Guide on the Scanner 118 91 ATTENTION About troubles other 7 trouble, items to check before contacting the agent where you bought the scanner, and how...
7 TROUBLESHOOTING TROUBLESHOOTING This chapter describes how to remedy document jams, other than the contents indicated, and the details of an error, refer to the Scanner Utility for Microsoft® Windows® User's Guide on the Scanner 118 91 ATTENTION About troubles other 7 trouble, items to check before contacting the agent where you bought the scanner, and how...
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...TROUBLESHOOTING ADF button Be careful, the ADF cover may close and CAUTION pinch your finger. 3. Open the ADF by pushing on the ADF button and turning the ADF cover to pull the pick springs when removing jammed documents. 7.1 Removing Jammed Documents 93 Remove the jammed document. from the document.... • Take care not to the front. ATTENTION • Staples, paper clips, etc. cause document jams. Be sure to remove any small metal ...
...TROUBLESHOOTING ADF button Be careful, the ADF cover may close and CAUTION pinch your finger. 3. Open the ADF by pushing on the ADF button and turning the ADF cover to pull the pick springs when removing jammed documents. 7.1 Removing Jammed Documents 93 Remove the jammed document. from the document.... • Take care not to the front. ATTENTION • Staples, paper clips, etc. cause document jams. Be sure to remove any small metal ...
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7.2 Remedying Typical Troubles This section describes trouble that may occur during scanning and how to check before contacting the agent where you bought the scanner. 7 TROUBLESHOOTING 7.2 Remedying Typical Troubles 95 If the remedies in these flowcharts do not solve the problem, check the items in "7.3 Items to remedy that trouble. Before you bought the scanner" and then contact the agent where you ask for repair, check the following flowcharts.
7.2 Remedying Typical Troubles This section describes trouble that may occur during scanning and how to check before contacting the agent where you bought the scanner. 7 TROUBLESHOOTING 7.2 Remedying Typical Troubles 95 If the remedies in these flowcharts do not solve the problem, check the items in "7.3 Items to remedy that trouble. Before you bought the scanner" and then contact the agent where you ask for repair, check the following flowcharts.
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Press any button on NO Scanner operation is in Power Save mode. display goes out. YES Scanner is normal. 7 the power again? NO Does the display remain blank even after you have turned on control panel to start up scanner. TROUBLESHOOTING 7.2 Remedying Typical Troubles 97 YES Contact the manufacturer's authorized service center. Has a long time passed since scanner was last used? Symptom2 Indication on Function No.
Press any button on NO Scanner operation is in Power Save mode. display goes out. YES Scanner is normal. 7 the power again? NO Does the display remain blank even after you have turned on control panel to start up scanner. TROUBLESHOOTING 7.2 Remedying Typical Troubles 97 YES Contact the manufacturer's authorized service center. Has a long time passed since scanner was last used? Symptom2 Indication on Function No.
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YES NO Scanner operation is normal. Continued from previous page Does the alarm state remain displayed even after the scanner has been turned off and back on again? Contact the manufacturer's authorized service center. 7 TROUBLESHOOTING 7.2 Remedying Typical Troubles 99
YES NO Scanner operation is normal. Continued from previous page Does the alarm state remain displayed even after the scanner has been turned off and back on again? Contact the manufacturer's authorized service center. 7 TROUBLESHOOTING 7.2 Remedying Typical Troubles 99
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Glass and sheet guides(A white portion) clean? TROUBLESHOOTING 7.2 Remedying Typical Troubles 101 NO Clean dirty locations.(*) YES 7 Contact the manufacturer's authorized service center. *) For details on how to clean dirty locations, see "Chapter5, DAILY CARE." Symptom5 Quality of scanned text or lines is unsatisfactory.
Glass and sheet guides(A white portion) clean? TROUBLESHOOTING 7.2 Remedying Typical Troubles 101 NO Clean dirty locations.(*) YES 7 Contact the manufacturer's authorized service center. *) For details on how to clean dirty locations, see "Chapter5, DAILY CARE." Symptom5 Quality of scanned text or lines is unsatisfactory.
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Continued from previous page Scanner not installed on how to clean dirty locations, see "Chapter5, DAILY CARE." YES Contact the manufacturer's 7 authorized service center. *) For details on flat, level NO surface or scanner missing rubber foot? Install scanner on flat, level surface or attach rubber foot. TROUBLESHOOTING 7.2 Remedying Typical Troubles 103
Continued from previous page Scanner not installed on how to clean dirty locations, see "Chapter5, DAILY CARE." YES Contact the manufacturer's 7 authorized service center. *) For details on flat, level NO surface or scanner missing rubber foot? Install scanner on flat, level surface or attach rubber foot. TROUBLESHOOTING 7.2 Remedying Typical Troubles 103
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display indicates alarm after scanner is again. normal. YES 7 Contact the manufacturer's authorized service center. Turn scanner OFF and then ON NO Scanner operation is turned ON. Function No. TROUBLESHOOTING 7.2 Remedying Typical Troubles 105 display indicates alarm? Symptom8 Function No.
display indicates alarm after scanner is again. normal. YES 7 Contact the manufacturer's authorized service center. Turn scanner OFF and then ON NO Scanner operation is turned ON. Function No. TROUBLESHOOTING 7.2 Remedying Typical Troubles 105 display indicates alarm? Symptom8 Function No.
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TROUBLESHOOTING *1) For details on requirements, see "8.2 Document Quality." *2) For details on double-feed, see "8.5 Double-feed Detection Conditions." *3) For details on how to clean Pad ASY, see "5.2 Cleaning the ADF." *4) For details ...
TROUBLESHOOTING *1) For details on requirements, see "8.2 Document Quality." *2) For details on double-feed, see "8.5 Double-feed Detection Conditions." *3) For details on how to clean Pad ASY, see "5.2 Cleaning the ADF." *4) For details ...
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TROUBLESHOOTING *1) For details on requirements, see "8.2 Document Quality." *2) For details on how to attach the Pad ASY, see "6.2 Replacing the Pad ASY." *3) For details on how to clean the Pick roller, see "5.2 Cleaning the ADF." *4) For details on how to replace the Pick roller, see "6.3 Replacing the Pick Roller." 7 7.2 Remedying Typical Troubles 109
TROUBLESHOOTING *1) For details on requirements, see "8.2 Document Quality." *2) For details on how to attach the Pad ASY, see "6.2 Replacing the Pad ASY." *3) For details on how to clean the Pick roller, see "5.2 Cleaning the ADF." *4) For details on how to replace the Pick roller, see "6.3 Replacing the Pick Roller." 7 7.2 Remedying Typical Troubles 109
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... page *) For details on how to be scanned, are you using on "Scanners and Cameras" in the ADF to clean the rollers, see "5.2 Cleaning the ADF." 7.2 Remedying Typical Troubles 111 Symptom12 When documents have been set in the control panel, then adjust the scan scale. YES... Windows R Me/ Windows R 2000/ Windows R XP Display the properties of the rollers (*1) YES Contact the manufacturer's authorized service center. 7 TROUBLESHOOTING NO Set the scan scale. What OS are the scanned images elongated? Have you cleaned all of the scanner that you adjusted the scan scale?
... page *) For details on how to be scanned, are you using on "Scanners and Cameras" in the ADF to clean the rollers, see "5.2 Cleaning the ADF." 7.2 Remedying Typical Troubles 111 Symptom12 When documents have been set in the control panel, then adjust the scan scale. YES... Windows R Me/ Windows R 2000/ Windows R XP Display the properties of the rollers (*1) YES Contact the manufacturer's authorized service center. 7 TROUBLESHOOTING NO Set the scan scale. What OS are the scanned images elongated? Have you cleaned all of the scanner that you adjusted the scan scale?
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...'s authorized service center. 7 TROUBLESHOOTING Windows R 98/ Windows R Me/ Windows R 2000/ Windows R XP Windows R 95/ Windows NT R 4.0 Display the properties of the scanned image? Did you using on the leading edge of the scanner that you are you adjust the offset (Position to start scanning the document)? YES Is the Scanner Control Center icon displayed...
...'s authorized service center. 7 TROUBLESHOOTING Windows R 98/ Windows R Me/ Windows R 2000/ Windows R XP Windows R 95/ Windows NT R 4.0 Display the properties of the scanned image? Did you using on the leading edge of the scanner that you are you adjust the offset (Position to start scanning the document)? YES Is the Scanner Control Center icon displayed...
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Serial No. (Example) 000001 7 For details on the Scanner." I General Details Item Model findings (Example) fi-4120C For details on model, see "7.4 Checking Labels on serial No., see "7.4 Checking Labels on the Scanner." TROUBLESHOOTING Production date (Example) 2002-4 (April, 2002) For details on production date, see "7.4 Check- ing Labels on the Scanner." Date of purchase Symptom Frequency of trouble 7.3 Items to check before contacting the agent where you bought 115 the scanner
Serial No. (Example) 000001 7 For details on the Scanner." I General Details Item Model findings (Example) fi-4120C For details on model, see "7.4 Checking Labels on serial No., see "7.4 Checking Labels on the Scanner." TROUBLESHOOTING Production date (Example) 2002-4 (April, 2002) For details on production date, see "7.4 Check- ing Labels on the Scanner." Date of purchase Symptom Frequency of trouble 7.3 Items to check before contacting the agent where you bought 115 the scanner
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findings 7.3 Items to check before contacting the agent where you bought 117 the scanner I Imaging system trouble Item findings Type and version of scanner driver Type of interface controller (Example) made by Adaptec SCSI Card 2940Au OS (Windows®) Software application 7 (Example) ScandAll 21 (Example) Acrobat TROUBLESHOOTING I Other Item Can both the original document and scanner image be sent by e-mail or Fax?
findings 7.3 Items to check before contacting the agent where you bought 117 the scanner I Imaging system trouble Item findings Type and version of scanner driver Type of interface controller (Example) made by Adaptec SCSI Card 2940Au OS (Windows®) Software application 7 (Example) ScandAll 21 (Example) Acrobat TROUBLESHOOTING I Other Item Can both the original document and scanner image be sent by e-mail or Fax?