Printer Guide
Page 10
... user-replaceable parts Part Replacement Ink Maintenance Tank* Replacement Printer Cutter Blade** Ink Cartridges Paper (roll and sheet) Part number C12C890071 C12C815291 See page 102 for a complete listing. or 3-inch C12C811191 One- com for new accessories and options that may become available. 10 and two-year extended warranties EPP40EX1 (1-year) EPP40EX2 (2-year) * See Appendix A for dealer referral. In addition, you can order these optional upgrades and accessories: Optional equipment and software Option Part number EPSON Stylus Pro 4000 Printer...
... user-replaceable parts Part Replacement Ink Maintenance Tank* Replacement Printer Cutter Blade** Ink Cartridges Paper (roll and sheet) Part number C12C890071 C12C815291 See page 102 for a complete listing. or 3-inch C12C811191 One- com for new accessories and options that may become available. 10 and two-year extended warranties EPP40EX1 (1-year) EPP40EX2 (2-year) * See Appendix A for dealer referral. In addition, you can order these optional upgrades and accessories: Optional equipment and software Option Part number EPSON Stylus Pro 4000 Printer...
Printer Guide
Page 76
... Help button on page 83. This box shows you the current settings, but you are using EPSON media. Start an application, open the file you need to print, and select Print in your printer is selected, then click the Properties button. You see a window like the following: Note: If you want to set basic printing properties. Or, if you are printing on the next screen. The driver offers automatic settings that corresponds to make...
... Help button on page 83. This box shows you the current settings, but you are using EPSON media. Start an application, open the file you need to print, and select Print in your printer is selected, then click the Properties button. You see a window like the following: Note: If you want to set basic printing properties. Or, if you are printing on the next screen. The driver offers automatic settings that corresponds to make...
Printer Guide
Page 116
... cancel the print job. Press the Pause button and hold it for correcting the problem. Make sure you installed the correct driver for instructions. - See loaded manually. Explanation Paper loaded does not match the source selected. page 27 for roll paper). You're using the wrong printer driver. Response Press the Paper Source button to be Load the sheet in the tray, or or for instructions. 5-116 TRAY Light Paper light on or flash. The following table lists the messages in the manual feed slot. Load the sheet in...
... cancel the print job. Press the Pause button and hold it for correcting the problem. Make sure you installed the correct driver for instructions. - See loaded manually. Explanation Paper loaded does not match the source selected. page 27 for roll paper). You're using the wrong printer driver. Response Press the Paper Source button to be Load the sheet in the tray, or or for instructions. 5-116 TRAY Light Paper light on or flash. The following table lists the messages in the manual feed slot. Load the sheet in...
Printer Guide
Page 117
... printer part will not work. inserted. TRAY LOWER INK LEVERS LOWER L (or R) INK LEVER MNT REQ. cartridges. The maintenance tank Make sure you are nearly empty (printing continues). See page 109 for instructions. Cut sheet paper is the same on Explanation Ink cartridge(s) are replacing ink cartridges, check the package and product code. described on LOAD ROLL PAPER LOAD SHEET PAPER IN P. LOAD PAPER Paper light on page 11. WITH THIS SIZE NO MNT TNK - Paper source setting in the After you have a replacement is different from control panel. Borderless setting...
... printer part will not work. inserted. TRAY LOWER INK LEVERS LOWER L (or R) INK LEVER MNT REQ. cartridges. The maintenance tank Make sure you are nearly empty (printing continues). See page 109 for instructions. Cut sheet paper is the same on Explanation Ink cartridge(s) are replacing ink cartridges, check the package and product code. described on LOAD ROLL PAPER LOAD SHEET PAPER IN P. LOAD PAPER Paper light on page 11. WITH THIS SIZE NO MNT TNK - Paper source setting in the After you have a replacement is different from control panel. Borderless setting...
Printer Guide
Page 118
... Head cleaning did not Run the head cleaning utility again. Remove any printouts or paper remaining in the printer. PAPER NOT CUT error Reload paper. Head cleaning automatically starts. Manually loaded sheet Insert the sheet further into the printer at an angle. enough. Install ink cartridges (page 100) or lower the ink lever. Reload paper, making sure the edges are still clogged, contact EPSON. If the message appears during a print job, reset the printer by pressing the Pause button for more paper. Replace the rear cover. the printed page. 5-118 Paper has jammed...
... Head cleaning did not Run the head cleaning utility again. Remove any printouts or paper remaining in the printer. PAPER NOT CUT error Reload paper. Head cleaning automatically starts. Manually loaded sheet Insert the sheet further into the printer at an angle. enough. Install ink cartridges (page 100) or lower the ink lever. Reload paper, making sure the edges are still clogged, contact EPSON. If the message appears during a print job, reset the printer by pressing the Pause button for more paper. Replace the rear cover. the printed page. 5-118 Paper has jammed...
Printer Guide
Page 119
... Message SERVICE REQ. If the message remains, contact EPSON as described on You tried to print while Press the Pause button to unlock the print head. Make sure the size you must use the ink cartridges designed for best results. SET INK CRTG SET PAPER LEVER TOP COVER OPEN UNABLE TO PRINT WRONG INK CARTRIDGE WRONG PAPER SIZE Light All lights flashing - Load the correct size paper if necessary. 5-119 Explanation Response The print head is open. Remove and reinstall the ink cartridge. Start printing again from the beginning for your printer. An error...
... Message SERVICE REQ. If the message remains, contact EPSON as described on You tried to print while Press the Pause button to unlock the print head. Make sure the size you must use the ink cartridges designed for best results. SET INK CRTG SET PAPER LEVER TOP COVER OPEN UNABLE TO PRINT WRONG INK CARTRIDGE WRONG PAPER SIZE Light All lights flashing - Load the correct size paper if necessary. 5-119 Explanation Response The print head is open. Remove and reinstall the ink cartridge. Start printing again from the beginning for your printer. An error...
Printer Guide
Page 121
... for instructions. ◗ Align the print head, as described on page 99. ◗ Make sure the Media Type setting in the printer software is correct for the paper you're printing on . ◗ If you are using it as described on page 100. ◗ Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on ink. See page 50 (Mac OS X), page 66 (Mac OS 9), or page 85 (Windows). ◗ Adjust the Color Density setting in the Paper Configuration utility...
... for instructions. ◗ Align the print head, as described on page 99. ◗ Make sure the Media Type setting in the printer software is correct for the paper you're printing on . ◗ If you are using it as described on page 100. ◗ Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on ink. See page 50 (Mac OS X), page 66 (Mac OS 9), or page 85 (Windows). ◗ Adjust the Color Density setting in the Paper Configuration utility...
Printer Guide
Page 124
..., select Control Panel from the EPSON website at http://prographics.epson.com. 5-124 Check the display message and lights on page 116. Follow the instructions for ink to dry. See page 11 or 12. ◗ Make sure the interface cable is securely plugged in. 124 | Solving Problems Problem Solution The printer stops printing unexpectedly. ◗ If the Pause light is flashing, the printer is connected in the Print to the following driver list. To...
..., select Control Panel from the EPSON website at http://prographics.epson.com. 5-124 Check the display message and lights on page 116. Follow the instructions for ink to dry. See page 11 or 12. ◗ Make sure the interface cable is securely plugged in. 124 | Solving Problems Problem Solution The printer stops printing unexpectedly. ◗ If the Pause light is flashing, the printer is connected in the Print to the following driver list. To...
Product Information Guide
Page 5
...Cut sheet needs to cancel the print job. After you have replacement cartridges available (page 7). OPTION I/F - ERROR NO INK CARTRIDGE B Ink light on PAPER JAM Paper light flashing Explanation Response Paper source setting in the released position while loading paper. A printer part will not work. Epson support. The maintenance Replace the tank is different from control panel. Run the head cleaning utility again. Wrong interface card installed. Epson Stylus Pro 4000 Error Messages When a problem occurs, a message appears on the display and the lights...
...Cut sheet needs to cancel the print job. After you have replacement cartridges available (page 7). OPTION I/F - ERROR NO INK CARTRIDGE B Ink light on PAPER JAM Paper light flashing Explanation Response Paper source setting in the released position while loading paper. A printer part will not work. Epson support. The maintenance Replace the tank is different from control panel. Run the head cleaning utility again. Wrong interface card installed. Epson Stylus Pro 4000 Error Messages When a problem occurs, a message appears on the display and the lights...
Product Information Guide
Page 6
Epson Stylus Pro 4000 Message/ Light PAPER NOT CUT Light Paper light flashing Explanation Response Roll paper was released during a print job, reset the printer by pressing the Pause button for 3 seconds. Reinstall or replace the cutter blade if necessary (page 10). Then load paper and resend the job. If you are replacing ink cartridges, check the package and product code. After cleaning, reload paper. Printer could not feed the printer page. Pull out the green tab to the secured position. Paper lever was not cut sheets, make sure the paper is locked...
Epson Stylus Pro 4000 Message/ Light PAPER NOT CUT Light Paper light flashing Explanation Response Roll paper was released during a print job, reset the printer by pressing the Pause button for 3 seconds. Reinstall or replace the cutter blade if necessary (page 10). Then load paper and resend the job. If you are replacing ink cartridges, check the package and product code. After cleaning, reload paper. Printer could not feed the printer page. Pull out the green tab to the secured position. Paper lever was not cut sheets, make sure the paper is locked...
Product Information Guide
Page 9
... print head needs cleaning, as a last resort. Click Auto and follow the instructions on the display. The nozzle check pattern is recommended. 2. Print a nozzle check to run the cleaning cycle. Press the Menu button again so that *STD appears on the screen. The printer's white beam sensor reads the alignment pattern and adjusts the printer automatically. Make sure you don't open the top cover or turn the printer off the printer during this process is completely automatic and takes about 7 minutes. 4/04 Epson Stylus Pro 4000...
... print head needs cleaning, as a last resort. Click Auto and follow the instructions on the display. The nozzle check pattern is recommended. 2. Print a nozzle check to run the cleaning cycle. Press the Menu button again so that *STD appears on the screen. The printer's white beam sensor reads the alignment pattern and adjusts the printer automatically. Make sure you don't open the top cover or turn the printer off the printer during this process is completely automatic and takes about 7 minutes. 4/04 Epson Stylus Pro 4000...
Product Support Bulletin
Page 14
.... Epson firmware version is compatible with Windows, Mac OS 9 and OS X EPSON Professional Graphics Group PSB.2004.05.001D Page 2 of your printer by performing: print head alignments, printer adjustments, and power head cleanings, create custom paper configurations for using the utility are represented in the utility. Select Drivers & Support from www.prographics.epson.com. Printer Service Utility 2 allows you to the Epson Stylus Pro 4000. The Stylus Pro 4000 firmware can download the utility from the left menu, then navigate to optimize the performance and image quality of...
.... Epson firmware version is compatible with Windows, Mac OS 9 and OS X EPSON Professional Graphics Group PSB.2004.05.001D Page 2 of your printer by performing: print head alignments, printer adjustments, and power head cleanings, create custom paper configurations for using the utility are represented in the utility. Select Drivers & Support from www.prographics.epson.com. Printer Service Utility 2 allows you to the Epson Stylus Pro 4000. The Stylus Pro 4000 firmware can download the utility from the left menu, then navigate to optimize the performance and image quality of...
Service Manual
Page 19
...the page. according to data. print operation; Use the following media, if 1 cut is 100mm. Supports the following borderless print mode. Borderless Print Specification mode Mode Operation Right and left borderless 4 sides borderless (for other paper is selected at the bottom of the image. 4 sides borderless/2 cut length. *1 Note 1: For 4 sides borderless, after cutting, up and down size of image. Revision B Borderless setting method Borderless mode Printer operation Table 1-11. EPSON Stylus Pro 4000 1.2.7.2 Borderless Print Specification By...
...the page. according to data. print operation; Use the following media, if 1 cut is 100mm. Supports the following borderless print mode. Borderless Print Specification mode Mode Operation Right and left borderless 4 sides borderless (for other paper is selected at the bottom of the image. 4 sides borderless/2 cut length. *1 Note 1: For 4 sides borderless, after cutting, up and down size of image. Revision B Borderless setting method Borderless mode Printer operation Table 1-11. EPSON Stylus Pro 4000 1.2.7.2 Borderless Print Specification By...
Service Manual
Page 49
... setting, the printer doesn't inform the error, so users have to set to "OFF", a paper skew error is not occurred and printing operation is set up at their own responsibility. Level structure of detect skew error menu PRINTER SETUP PPR ALIGN CHK [< / >] PPR ALIGN CHK ON [∧ / ∨] [] TIME OUT OFF [∧ / ∨] [ Even if this setting is set to "ON", cut paper skew is not detected after printing. EPSON Stylus Pro 4000 Revision B 1.4.4.9 Skew Error...
... setting, the printer doesn't inform the error, so users have to set to "OFF", a paper skew error is not occurred and printing operation is set up at their own responsibility. Level structure of detect skew error menu PRINTER SETUP PPR ALIGN CHK [< / >] PPR ALIGN CHK ON [∧ / ∨] [] TIME OUT OFF [∧ / ∨] [ Even if this setting is set to "ON", cut paper skew is not detected after printing. EPSON Stylus Pro 4000 Revision B 1.4.4.9 Skew Error...
Service Manual
Page 171
... Service Request Display" (p172). Troubleshooting Troubleshooting Based on p.202. Because this cannot be locked. nnnnnnnnn ("nnnnnnnnn" shows type of fatal error.) Explanation Occurrence of print head (Carriage Unit), and turn the printer back on Panel Messages 171 The printer has been brought into malfunction by unexpected operation or by turning power OFF and then ON again, continue using printer intermittently in that condition. EPSON Stylus Pro 4000 CR LOCK UNLOCKED ERROR LCD UNLOCK PRINT HEAD...
... Service Request Display" (p172). Troubleshooting Troubleshooting Based on p.202. Because this cannot be locked. nnnnnnnnn ("nnnnnnnnn" shows type of fatal error.) Explanation Occurrence of print head (Carriage Unit), and turn the printer back on Panel Messages 171 The printer has been brought into malfunction by unexpected operation or by turning power OFF and then ON again, continue using printer intermittently in that condition. EPSON Stylus Pro 4000 CR LOCK UNLOCKED ERROR LCD UNLOCK PRINT HEAD...
Service Manual
Page 172
... following problems and stop operation if printing is continued in this condition. Ink leakage through cracks in Ink Tube. Poor movement of the need for when they occur. Holder, FFC Holder, FFC; This section describes service request errors and explains corrective actions for a service engineer to check/replace corresponding parts. EPSON Stylus Pro 4000 3.2.4 Corrective Actions for Service Request Display Service request errors are displayed in the LCD panel with Ink Tube...
... following problems and stop operation if printing is continued in this condition. Ink leakage through cracks in Ink Tube. Poor movement of the need for when they occur. Holder, FFC Holder, FFC; This section describes service request errors and explains corrective actions for a service engineer to check/replace corresponding parts. EPSON Stylus Pro 4000 3.2.4 Corrective Actions for Service Request Display Service request errors are displayed in the LCD panel with Ink Tube...
Service Manual
Page 187
... soldering Program trouble An unsuitable F/W is installed Remedy 1. Check the cutter installation condition and correct it if abnormal. Check the cutter installation condition and correct it if abnormal. Turn off the printer power. 2. Turn off during cutter replacement. SERVICE REQ. 0001003C Error meaning: Cutter installation error 2 Cause of trouble CR lock cannot be released by PG1.2 even after cutter replacement. EPSON Stylus Pro 4000 Revision B SERVICE REQ. 00010039 Error meaning: PG adjustment value incorrect overwrite...
... soldering Program trouble An unsuitable F/W is installed Remedy 1. Check the cutter installation condition and correct it if abnormal. Check the cutter installation condition and correct it if abnormal. Turn off the printer power. 2. Turn off during cutter replacement. SERVICE REQ. 0001003C Error meaning: Cutter installation error 2 Cause of trouble CR lock cannot be released by PG1.2 even after cutter replacement. EPSON Stylus Pro 4000 Revision B SERVICE REQ. 00010039 Error meaning: PG adjustment value incorrect overwrite...
Service Manual
Page 192
... Ink Charge. Cleaning Cleaning Power cleaning Initial ink charge Execution Method Maintenance Mode 1: SSCL Maintenance Mode 2/SELF TESTING: KK2 Adjustment Program: CL3 Panel Setting menu/Maintenance Menu: Power Cleaning Adjustment Program: CL4 Maintenance Mode 2/SELF TESTING: Init.Fill Adjustment Program: Initial Ink Charge 2. EPSON Stylus Pro 4000 Revision B 3.3 Troubleshooting Based on Your Printout This section describes conceivable print quality problems that may occur with a specific ink color. • Head Cleaner is OFF or printer has not been used for those errors. Check...
... Ink Charge. Cleaning Cleaning Power cleaning Initial ink charge Execution Method Maintenance Mode 1: SSCL Maintenance Mode 2/SELF TESTING: KK2 Adjustment Program: CL3 Panel Setting menu/Maintenance Menu: Power Cleaning Adjustment Program: CL4 Maintenance Mode 2/SELF TESTING: Init.Fill Adjustment Program: Initial Ink Charge 2. EPSON Stylus Pro 4000 Revision B 3.3 Troubleshooting Based on Your Printout This section describes conceivable print quality problems that may occur with a specific ink color. • Head Cleaner is OFF or printer has not been used for those errors. Check...
Service Manual
Page 193
...-d Adjustment (p.413) 3. EPSON Stylus Pro 4000 Revision B UNEVEN PRINTING/POOR RESOLUTION If the print quality is abnormal (uneven printing, diffused image, etc.), the following items. 1. Nozzle Bi-D Adjustment (p.381) 2. In the item "DRYING TIME" in the "CUSTOM PAPER", in the "Panel Setting". 3. If paper with weak edges which cannot move smoothly along the paper path is being used, Select "-4" for "SUCTION" in the "CUSTOM PAPER", which is in "Panel Setting" set the drying time (the time until auto paper cutting...
...-d Adjustment (p.413) 3. EPSON Stylus Pro 4000 Revision B UNEVEN PRINTING/POOR RESOLUTION If the print quality is abnormal (uneven printing, diffused image, etc.), the following items. 1. Nozzle Bi-D Adjustment (p.381) 2. In the item "DRYING TIME" in the "CUSTOM PAPER", in the "Panel Setting". 3. If paper with weak edges which cannot move smoothly along the paper path is being used, Select "-4" for "SUCTION" in the "CUSTOM PAPER", which is in "Panel Setting" set the drying time (the time until auto paper cutting...
Service Manual
Page 427
... Paper feed roller 0200 N/A Work Life Information Work life information can be used after cleaning the ink stain with hite borders Paper absorption Maintenance Overview 427 Clearing of the product work life, service call errors will be displayed before reaching the end of the waste ink count value for print with the power to the printer turned off. Check Points Make sure no foreign objects attached. Cleaning Cleaning Cleaning on the CR guide frame Sensors...
... Paper feed roller 0200 N/A Work Life Information Work life information can be used after cleaning the ink stain with hite borders Paper absorption Maintenance Overview 427 Clearing of the product work life, service call errors will be displayed before reaching the end of the waste ink count value for print with the power to the printer turned off. Check Points Make sure no foreign objects attached. Cleaning Cleaning Cleaning on the CR guide frame Sensors...