User's Guide
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Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
User's Guide
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...are ideal for ? Before replacing and recycling your old printer instead of your prints. For updates, check our Web site at support.dell.com. Recycling • Recycle the product packaging. • Recycle your ink cartridges, try using printer software • Setting up ...and configuring the printer on a network, depending on your printer 7 Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and...
...are ideal for ? Before replacing and recycling your old printer instead of your prints. For updates, check our Web site at support.dell.com. Recycling • Recycle the product packaging. • Recycle your ink cartridges, try using printer software • Setting up ...and configuring the printer on a network, depending on your printer 7 Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and...
User's Guide
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...Guide may not be found on your country or region. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support ... printer software is located in select retail stores. • Safety information for experienced users or your printer are you purchased your Dell computer and printer • Readme files-Last-minute technical changes, or advanced at the same time, then documentation and drivers for...
...Guide may not be found on your country or region. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support ... printer software is located in select retail stores. • Safety information for experienced users or your printer are you purchased your Dell computer and printer • Readme files-Last-minute technical changes, or advanced at the same time, then documentation and drivers for...
User's Guide
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... printer software if the printer has wireless capability. Dell Wireless Setup Utility (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to as Wireless Setup Utility)... ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Printer software Use the To Dell Printer Home (referred to as Printer Home) • Launch applications or programs. • Access the Fax Solutions software. • Scan or...
... printer software if the printer has wireless capability. Dell Wireless Setup Utility (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to as Wireless Setup Utility)... ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Printer software Use the To Dell Printer Home (referred to as Printer Home) • Launch applications or programs. • Access the Fax Solutions software. • Scan or...
User's Guide
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... jobs. Using the Macintosh printer software Software installed during installation. Using the printer software 20 Use the Dell All-In-One Center (referred to as All-In-One Center) Dell AIO Setup Utility (referred to print. • Print two-sided copies. • Select the paper... Applications are saved in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double...
... jobs. Using the Macintosh printer software Software installed during installation. Using the printer software 20 Use the Dell All-In-One Center (referred to as All-In-One Center) Dell AIO Setup Utility (referred to print. • Print two-sided copies. • Select the paper... Applications are saved in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double...
User's Guide
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... using the PIN method to add your printer using WPS (Windows only) With Wi-Fi Protected Setup (WPS), it is configured. See related topics on troubleshooting-specific connection types if you are asked to enter your PIN. • To use WPS to configure the printer wirelessly, all eight digits when you...
... using the PIN method to add your printer using WPS (Windows only) With Wi-Fi Protected Setup (WPS), it is configured. See related topics on troubleshooting-specific connection types if you are asked to enter your PIN. • To use WPS to configure the printer wirelessly, all eight digits when you...
User's Guide
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..., choose Utilities. Note: There is no need to remove the USB cable connecting the printer to the computer during configuration. See related topics on troubleshooting-specific connection types if you access your printer depending on your printer > Add. Networking 70 Switching to a local (USB) connection 1 Attach one... 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen for Windows to use the printer wirelessly.
..., choose Utilities. Note: There is no need to remove the USB cable connecting the printer to the computer during configuration. See related topics on troubleshooting-specific connection types if you access your printer depending on your printer > Add. Networking 70 Switching to a local (USB) connection 1 Attach one... 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen for Windows to use the printer wirelessly.
User's Guide
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...click the For additional assistance, use one of these methods: Method 1 If it appears on . If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical ...support Setup troubleshooting • "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 ...
...click the For additional assistance, use one of these methods: Method 1 If it appears on . If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact numbers for telephone technical ...support Setup troubleshooting • "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 ...
User's Guide
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...LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn the printer on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ...press . 4 Press the arrow buttons to scroll to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy or does...
...LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn the printer on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ...press . 4 Press the arrow buttons to scroll to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy or does...
User's Guide
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Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
User's Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. • On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 90
Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. • On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 90
User's Guide
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... PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 91 Print job does not print or is missing pages If the "Before you continue to have connected to a defective port. Note: If you... troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly ...
... PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 91 Print job does not print or is missing pages If the "Before you continue to have connected to a defective port. Note: If you... troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly ...
User's Guide
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An alignment page prints. Troubleshooting 92 If the cartridges do not seem to Deep Clean Printhead, and then press . The USB port is properly seated, and then try another USB ...
An alignment page prints. Troubleshooting 92 If the cartridges do not seem to Deep Clean Printhead, and then press . The USB port is properly seated, and then try another USB ...
User's Guide
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..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly.... 3 Plug the power cord into the wall outlet, and then turn on the computer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If...
..., then check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly.... 3 Plug the power cord into the wall outlet, and then turn on the computer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE If...
User's Guide
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Paper jam in the printer Note: The parts inside the printer are listed, then the USB port is enabled. Troubleshooting 94 Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to ... removing it. 4 Press to tear the paper while removing it out. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 94 • "Paper jam in the paper support" on page 94 • "Paper jam in the duplex...
Paper jam in the printer Note: The parts inside the printer are listed, then the USB port is enabled. Troubleshooting 94 Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to ... removing it. 4 Press to tear the paper while removing it out. 3 Press Enter, or click OK. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 94 • "Paper jam in the paper support" on page 94 • "Paper jam in the duplex...
User's Guide
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... tear the paper while removing it out. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. Troubleshooting 95 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit. Paper jam in the duplex...
... tear the paper while removing it out. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. Troubleshooting 95 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit. Paper jam in the duplex...
User's Guide
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....7 mm (0.5 in .) for your paper or specialty media. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 96 • "Streaks or lines on printed image" on page 97 • "Print speed... slow" on page 98 • "Computer slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions if paper...
....7 mm (0.5 in .) for your paper or specialty media. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 96 • "Streaks or lines on printed image" on page 97 • "Print speed... slow" on page 98 • "Computer slows down when printing" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions if paper...
User's Guide
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... before going to step 3. Streaks or lines on printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). Troubleshooting 97 For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the Paper Size pop...
... before going to step 3. Streaks or lines on printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). Troubleshooting 97 For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the Paper Size pop...
User's Guide
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... THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 99 • "Scanner unit does not close" on page 99 • "Poor ...long or freezes the computer" on page 100 • "Cannot scan to a computer over a network" on page 100 Troubleshooting 98 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all ...
... THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 99 • "Scanner unit does not close" on page 99 • "Poor ...long or freezes the computer" on page 100 • "Cannot scan to a computer over a network" on page 100 Troubleshooting 98 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all ...
User's Guide
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... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 99 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 99 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...