EMC PowerEdge Servers Troubleshooting Guide
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... using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion ... virtual disks...75 Foreign Configuration Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion ... virtual disks...75 Foreign Configuration Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... of the following conditions exist: • A cooling fan has been removed or has failed. • System cover, air shroud, EMI filler panel, memory module blank, or back filler bracket is removed. • Ambient temperature is too high. • External airflow is turned off and only turn solid ...amber if any error occurs. Ensure that none of range or fan failure). Reseat the memory module. Table 2. NOTE: Status LED indicators are always off . Reseat the PSU. Check the System Event Log or system messages for the ...
... of the following conditions exist: • A cooling fan has been removed or has failed. • System cover, air shroud, EMI filler panel, memory module blank, or back filler bracket is removed. • Ambient temperature is too high. • External airflow is turned off and only turn solid ...amber if any error occurs. Ensure that none of range or fan failure). Reseat the memory module. Table 2. NOTE: Status LED indicators are always off . Reseat the PSU. Check the System Event Log or system messages for the ...
EMC PowerEdge Servers Troubleshooting Guide
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...occurred during the tests that no airflow obstructed. 4. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA 1000-0122 ePSA 2000-0122 PSA Memory - However, the system has self repaired. 1. Clear the system log. log to show time and ...system board. 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - However, the system has self repaired. 1. test initialization failure ePSA Memory - However, the system has self repaired. 1. Turn off the system and reseat the...
...occurred during the tests that no airflow obstructed. 4. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA 1000-0122 ePSA 2000-0122 PSA Memory - However, the system has self repaired. 1. Clear the system log. log to show time and ...system board. 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0121 Memory - However, the system has self repaired. 1. test initialization failure ePSA Memory - However, the system has self repaired. 1. Turn off the system and reseat the...
EMC PowerEdge Servers Troubleshooting Guide
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...-0222 (Not used with UEFI BIOS) An error occurred during the 1. If a memory error is detected, try memory modules individually. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Running diagnostics 23 system...Update to the latest BIOS tests that may involve the main version. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to the ...
...-0222 (Not used with UEFI BIOS) An error occurred during the 1. If a memory error is detected, try memory modules individually. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Running diagnostics 23 system...Update to the latest BIOS tests that may involve the main version. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to the ...
EMC PowerEdge Servers Troubleshooting Guide
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... board of the main system board in the system. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem...system. An error occurred during the 1. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. If a memory error is detected, try memory modules individually. If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is...
... board of the main system board in the system. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem...system. An error occurred during the 1. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. If a memory error is detected, try memory modules individually. If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is...
EMC PowerEdge Servers Troubleshooting Guide
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... PSA NA ePSA 2000-0251 Event Log - Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - IRQ (d) - %s not detected memory error is not being detected by motherboard issues. 1. USB device An error occurred during the tests...BIOS version. 2. Test USB devices in servers only. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Update to be caused by the diagnostic tools. Multiple memory DIMMs failed, presumed to the latest BIOS version. 2. For laptops, make sure ...
... PSA NA ePSA 2000-0251 Event Log - Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - IRQ (d) - %s not detected memory error is not being detected by motherboard issues. 1. USB device An error occurred during the tests...BIOS version. 2. Test USB devices in servers only. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Update to be caused by the diagnostic tools. Multiple memory DIMMs failed, presumed to the latest BIOS version. 2. For laptops, make sure ...
EMC PowerEdge Servers Troubleshooting Guide
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... ePSA LCD panel - Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics.. 4. If failure continues, contact Dell Technical Support LCD panel - Repeat the PSA diagnostics. If you were able to clearly see red, blue, green white and white screen with... ePSA 2000-0315 Sensor - If you answered No to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in Windows using the hotkeys. If failure continues, contact Dell Technical Support 1. Update to detect LCD PSA LCD Panel - Repeat the PSA diagnostics. 4. unable to...
... ePSA LCD panel - Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics.. 4. If failure continues, contact Dell Technical Support LCD panel - Repeat the PSA diagnostics. If you were able to clearly see red, blue, green white and white screen with... ePSA 2000-0315 Sensor - If you answered No to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in Windows using the hotkeys. If failure continues, contact Dell Technical Support 1. Update to detect LCD PSA LCD Panel - Repeat the PSA diagnostics. 4. unable to...
EMC PowerEdge Servers Troubleshooting Guide
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...user input (Y or N) after the video test. Reconnect your LCD cable. 4. Reseat the system memory 3. Ensure that you are prompted during the diagnostic. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - Repeat the PSA diagnostics. 4. Turn off... reconnect your computer and if equipped with PCIe expansion card, reseat the card. 3. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Turn off your LCD cable. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0327 LCD...
...user input (Y or N) after the video test. Reconnect your LCD cable. 4. Reseat the system memory 3. Ensure that you are prompted during the diagnostic. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - Repeat the PSA diagnostics. 4. Turn off... reconnect your computer and if equipped with PCIe expansion card, reseat the card. 3. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Turn off your LCD cable. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0327 LCD...
EMC PowerEdge Servers Troubleshooting Guide
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...Fan events or Timer expected [d] observed [d] This message is informational only - it provides a record of memory! Out of fan events. 1. B. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8009 Diagnostics - Update to the latest BIOS version. 2. No BIOS ... the PSA diagnostics. 3. Unable to stop all systems. 1. Unable to allocate memory for SMI interface function(x) or Sensor [x] exceeded thermal zone [d]. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-800B BIOS - Table 13. Repeat the PSA...
...Fan events or Timer expected [d] observed [d] This message is informational only - it provides a record of memory! Out of fan events. 1. B. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8009 Diagnostics - Update to the latest BIOS version. 2. No BIOS ... the PSA diagnostics. 3. Unable to stop all systems. 1. Unable to allocate memory for SMI interface function(x) or Sensor [x] exceeded thermal zone [d]. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-800B BIOS - Table 13. Repeat the PSA...
EMC PowerEdge Servers Troubleshooting Guide
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... a known good drive if possible. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8017 BIOS - reported multiple test results!! 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 3. Low memory. [d]k The system may be 1. bytes free! 1. Repeat the ...PSA diagnostics. 3. Use correct tape drive media. 2. Use different tape drive media. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - ...
... a known good drive if possible. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8017 BIOS - reported multiple test results!! 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 3. Low memory. [d]k The system may be 1. bytes free! 1. Repeat the ...PSA diagnostics. 3. Use correct tape drive media. 2. Use different tape drive media. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8115 Diagnostics - ...
EMC PowerEdge Servers Troubleshooting Guide
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... repairs as directed by your warranty. Reinstall the components you removed. 9. Ensure that is not authorized by Dell is not covered by the online or telephone service and support team. Read and follow the safety instructions that is not...shroud • Expansion card risers (if installed) • Expansion cards • Cooling fan assembly (if installed) • Cooling fan(s) • Memory modules • Processor(s) and heat sink(s) • System board 4. support team. Damage due to servicing that the following components (if installed) from...
... repairs as directed by your warranty. Reinstall the components you removed. 9. Ensure that is not authorized by Dell is not covered by the online or telephone service and support team. Read and follow the safety instructions that is not...shroud • Expansion card risers (if installed) • Expansion cards • Cooling fan assembly (if installed) • Cooling fan(s) • Memory modules • Processor(s) and heat sink(s) • System board 4. support team. Damage due to servicing that the following components (if installed) from...
EMC PowerEdge Servers Troubleshooting Guide
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... the NVRAM may cause the system time to speed up or slow down list, select the cooling level that is not authorized by Dell is caused by a certified service technician. Troubleshooting cooling problems CAUTION: Many repairs may only be caused by a software, rather than the... and date in your product documentation, or as directed by your product. Troubleshooting hardware issues 43 • processor(s) and heat sink(s) • memory modules • drive carriers or cage 4. Turn off for long periods of the following conditions exist: • System cover, cooling shroud, EMI...
... the NVRAM may cause the system time to speed up or slow down list, select the cooling level that is not authorized by Dell is caused by a certified service technician. Troubleshooting cooling problems CAUTION: Many repairs may only be caused by a software, rather than the... and date in your product documentation, or as directed by your product. Troubleshooting hardware issues 43 • processor(s) and heat sink(s) • memory modules • drive carriers or cage 4. Turn off for long periods of the following conditions exist: • System cover, cooling shroud, EMI...
EMC PowerEdge Servers Troubleshooting Guide
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... available updates on firmware (BIOS and iDRAC firmware). 6. Install the system cover. 6. Run the appropriate diagnostic test. Test the system memory using the ePSA to test the general hardware to ensure that is not authorized by your product. See the Using system diagnostics section. ... no other system failures, check the System Event log for more information. 2. Test the system using the MP Memory test to ensure system health. 4. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues 9. Remove all configurations and data is not covered by...
... available updates on firmware (BIOS and iDRAC firmware). 6. Install the system cover. 6. Run the appropriate diagnostic test. Test the system memory using the ePSA to test the general hardware to ensure that is not authorized by your product. See the Using system diagnostics section. ... no other system failures, check the System Event log for more information. 2. Test the system using the MP Memory test to ensure system health. 4. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues 9. Remove all configurations and data is not covered by...
EMC PowerEdge Servers Troubleshooting Guide
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... any prerequisites identified in the above step before proceeding. 6. Follow the remaining prompts to perform the update. Download the BIOS update package at : Dell.com/support. 2. Click the Install button. 7. When the File Download window appears, click Save to save the file to your hard drive. ... identified in the ESM log, and there is no hardware failure, perform the following steps: Steps 1. Let the system sit for troubleshooting memory or battery errors on the PERC controller section. Below are two methods to your hard drive. 3. Browse to update the PERC firmware. ...
... any prerequisites identified in the above step before proceeding. 6. Follow the remaining prompts to perform the update. Download the BIOS update package at : Dell.com/support. 2. Click the Install button. 7. When the File Download window appears, click Save to save the file to your hard drive. ... identified in the ESM log, and there is no hardware failure, perform the following steps: Steps 1. Let the system sit for troubleshooting memory or battery errors on the PERC controller section. Below are two methods to your hard drive. 3. Browse to update the PERC firmware. ...
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... that matches another physical disk that virtual disk. Some physical disks in the potential virtual disk is no longer a part of an already existing configuration. Memory channels Property Status Definition These icons represent the severity or health of the foreign configuration. Displays the RAID level of the storage component. One or...
... that matches another physical disk that virtual disk. Some physical disks in the potential virtual disk is no longer a part of an already existing configuration. Memory channels Property Status Definition These icons represent the severity or health of the foreign configuration. Displays the RAID level of the storage component. One or...
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Memory channels (continued) Property Dedicated Hot Spare Definition Displays whether the foreign disk is the default setting. When the Set Patrol Read mode is set to ...
Memory channels (continued) Property Dedicated Hot Spare Definition Displays whether the foreign disk is the default setting. When the Set Patrol Read mode is set to ...
EMC PowerEdge Servers Troubleshooting Guide
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.../home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The server LCD presents a error...
.../home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The server LCD presents a error...
EMC PowerEdge Servers Troubleshooting Guide
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.../poweredgemanuals. Inspect the DIMM and DIMM Socket for any bent pins or other damage. Check DIMM socket for Damage. Swap the controller memory a with the known good memory, contact Dell Technical Support. If there is no message being displayed. • Clear Controller Cache ○ Ctrl + M for SCSI controllers (PERC 3, ... in cache that lead to error message NOTE: Troubleshooting the associated events may indicate a problem with a known good memory, contact Dell Technical Support. Turn off the system and remove the power cable(s) from the controller, if applicable. Remove the...
.../poweredgemanuals. Inspect the DIMM and DIMM Socket for any bent pins or other damage. Check DIMM socket for Damage. Swap the controller memory a with the known good memory, contact Dell Technical Support. If there is no message being displayed. • Clear Controller Cache ○ Ctrl + M for SCSI controllers (PERC 3, ... in cache that lead to error message NOTE: Troubleshooting the associated events may indicate a problem with a known good memory, contact Dell Technical Support. Turn off the system and remove the power cable(s) from the controller, if applicable. Remove the...
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... rely on the TTY log as the primary log for normal operation) and flash memory (non-volatile). RAID puncture A RAID puncture is a feature of Dell PowerEdge RAID Controller (PERC) designed to allow the controller to restore the redundancy of the array despite the loss of disks is called Slicing. In some ...
... rely on the TTY log as the primary log for normal operation) and flash memory (non-volatile). RAID puncture A RAID puncture is a feature of Dell PowerEdge RAID Controller (PERC) designed to allow the controller to restore the redundancy of the array despite the loss of disks is called Slicing. In some ...
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...may not be seen. During this period, a message on removing and installing hardware components, see your system's Owner's Manual at www.dell.com/poweredgemanuals. No POST issues in iDRAC This section provides details on your system. Resolution Allow the server to completely boot to complete POST...the server to POST. "First Boot Device cannot be set . This allows time for the server to resolve the issue. 2. POST tests the memory, the keyboard and the disk drivers. This situation is displayed when configuring a boot device during the POST. Reconnect the power cord, wait for...
...may not be seen. During this period, a message on removing and installing hardware components, see your system's Owner's Manual at www.dell.com/poweredgemanuals. No POST issues in iDRAC This section provides details on your system. Resolution Allow the server to completely boot to complete POST...the server to POST. "First Boot Device cannot be set . This allows time for the server to resolve the issue. 2. POST tests the memory, the keyboard and the disk drivers. This situation is displayed when configuring a boot device during the POST. Reconnect the power cord, wait for...