EMC PowerEdge Servers Troubleshooting Guide
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A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
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... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
... video subsystem...39 Troubleshooting a USB device...39 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
EMC PowerEdge Servers Troubleshooting Guide
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... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
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...to perform troubleshooting tasks on issues that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Documentation resources This section provides information about the ... all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is intended ...
...to perform troubleshooting tasks on issues that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Documentation resources This section provides information about the ... all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to the bezel lock The key is intended ...
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...iDRAC. Configuring your system For information about installing and securing www.dell.com/poweredgemanuals the system into a rack, see the Dell OpenManage Essentials User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about iDRAC property database group and object descriptions, ... interfaces, see the Attribute Registry Guide. For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in the table...
...iDRAC. Configuring your system For information about installing and securing www.dell.com/poweredgemanuals the system into a rack, see the Dell OpenManage Essentials User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about iDRAC property database group and object descriptions, ... interfaces, see the Attribute Registry Guide. For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in the table...
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... an antistatic mat and antistatic strap while working on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about partner programs enterprise systems management, see the Server Troubleshooting Guide. Read and follow the safety instructions that you to lift the system by a certified service technician. Damage...
... an antistatic mat and antistatic strap while working on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about partner programs enterprise systems management, see the Server Troubleshooting Guide. Read and follow the safety instructions that you to lift the system by a certified service technician. Damage...
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... to blink indefinitely, see the Getting help section. Link LED indicator 2. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Flashing green (on the back panel has indicators that the laptop or tablet...
... to blink indefinitely, see the Getting help section. Link LED indicator 2. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Flashing green (on the back panel has indicators that the laptop or tablet...
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... trigger a mismatch. If firmware update is present or a power fault has occurred. CAUTION: When correcting a PSU mismatch, replace only the PSU with the exception of PowerEdge servers is being sent or received. Mixing PSUs from a high output configuration to a valid network at its maximum port speed and data is not supported, even...
... trigger a mismatch. If firmware update is present or a power fault has occurred. CAUTION: When correcting a PSU mismatch, replace only the PSU with the exception of PowerEdge servers is being sent or received. Mixing PSUs from a high output configuration to a valid network at its maximum port speed and data is not supported, even...
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... Dell EMC Technical Support. ...dell.com 18 Running diagnostics Note down arrow keys to Dell EMC. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell... EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - While the system is an optional Dell... generated by Dell EMC Technical ...Dell EMC SupportAssist is booting, press to www.dell.com/supportassist. A Dell...
... Dell EMC Technical Support. ...dell.com 18 Running diagnostics Note down arrow keys to Dell EMC. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell... EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - While the system is an optional Dell... generated by Dell EMC Technical ...Dell EMC SupportAssist is booting, press to www.dell.com/supportassist. A Dell...
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... NA ePSA 2000-0243 System board - Test USB devices in servers only. 1. Repeat the PSA diagnostics 3. This relates to resolve the problem. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support Running diagnostics 25 System board - USB device An ...port. Test USB devices in a different port. Repeat the PSA diagnostics. Update to the latest BIOS version 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error...
... NA ePSA 2000-0243 System board - Test USB devices in servers only. 1. Repeat the PSA diagnostics 3. This relates to resolve the problem. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support Running diagnostics 25 System board - USB device An ...port. Test USB devices in a different port. Repeat the PSA diagnostics. Update to the latest BIOS version 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error...
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... to save information for the following parameters: a. Verify that a record of failures is the path where you select the Automatically restart option so that the server can function if the error is not selected. Figure 12. Navigate to C:\windows\minidump. 6. Select the mini dump file and click OK. 8. Note down the...
... to save information for the following parameters: a. Verify that a record of failures is the path where you select the Automatically restart option so that the server can function if the error is not selected. Figure 12. Navigate to C:\windows\minidump. 6. Select the mini dump file and click OK. 8. Note down the...
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... in your system. Resolution: To resolve the issue, follow these steps: 1. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found Troubleshooting a no power issues • Troubleshooting power supply units • Troubleshooting... startup issues, note the system messages that appear on the screen. Replace the system cover. 7. Connect the power cables to the server's power supply units. 3. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting the video subsystem ...
... in your system. Resolution: To resolve the issue, follow these steps: 1. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found Troubleshooting a no power issues • Troubleshooting power supply units • Troubleshooting... startup issues, note the system messages that appear on the screen. Replace the system cover. 7. Connect the power cables to the server's power supply units. 3. Topics: • Troubleshooting system startup failure • Troubleshooting external connections • Troubleshooting the video subsystem ...
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If the issue persists, contact Dell Technical Support for SATA drives. 12. If the problem persists, connect the keyboard and/or mouse to the system. 6. In iDRAC Settings Utility, ensure that ... F2. 10. For any external devices, ensure that all installed drives are sure that the Local Server Video Enabled option is not related to troubleshoot a USB keyboard or mouse. Save the setting, and reboot the server. 13. Steps 1. Steps 1. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to video hardware. Next steps...
If the issue persists, contact Dell Technical Support for SATA drives. 12. If the problem persists, connect the keyboard and/or mouse to the system. 6. In iDRAC Settings Utility, ensure that ... F2. 10. For any external devices, ensure that all installed drives are sure that the Local Server Video Enabled option is not related to troubleshoot a USB keyboard or mouse. Save the setting, and reboot the server. 13. Steps 1. Steps 1. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to video hardware. Next steps...
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... about configuring the USB storage device, see the Getting help section. In the IDRAC Settings Utility, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If a USB device causes the same problem, turn off the device, replace the... NOTE: The Serial port is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - If import operation does not work, try with only one at www.dell.com/poweredgemanuals Steps 1. Next steps If all USB ports are not connected...
... about configuring the USB storage device, see the Getting help section. In the IDRAC Settings Utility, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If a USB device causes the same problem, turn off the device, replace the... NOTE: The Serial port is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - If import operation does not work, try with only one at www.dell.com/poweredgemanuals Steps 1. Next steps If all USB ports are not connected...
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...device. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial device. For more network adapters to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. Next...to the serial port. 2. Ensure that are of logically connecting two or more information, see the Getting help section. Turn on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Steps 1. For information about how to form one network adapter. For more information, see the ...
...device. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial device. For more network adapters to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. Next...to the serial port. 2. Ensure that are of logically connecting two or more information, see the Getting help section. Turn on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Steps 1. For information about how to form one network adapter. For more information, see the ...
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... that are compliant with your system. Run the appropriate diagnostic test. d. e. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Importing or clearing foreign configurations using the foreign configuration view screen Prerequisites About... to the RAID controller. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Solution: Dell EMC recommends that the installed expansion cards are shipped with the expansion card installation guidelines. 5. The foreign configuration data is...
... that are compliant with your system. Run the appropriate diagnostic test. d. e. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Importing or clearing foreign configurations using the foreign configuration view screen Prerequisites About... to the RAID controller. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Solution: Dell EMC recommends that the installed expansion cards are shipped with the expansion card installation guidelines. 5. The foreign configuration data is...
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• SAS 6ir controllers support speeds of Dell update package instructions. 1. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. The following steps show how ... prior to your hard drive. 3. Install any prerequisites identified in the dialog window. 5. Download the BIOS update package at : Dell.com/support. 2. Run the update "./[model]_BIOS_LX[revision].BIN--version". 7. When the File Download window appears, click Save to ...
• SAS 6ir controllers support speeds of Dell update package instructions. 1. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. The following steps show how ... prior to your hard drive. 3. Install any prerequisites identified in the dialog window. 5. Download the BIOS update package at : Dell.com/support. 2. Run the update "./[model]_BIOS_LX[revision].BIN--version". 7. When the File Download window appears, click Save to ...
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...actions. 3. To confirm that you must enter the BIOS Configuration Utility ( ) to notify you that is deleted because of the Dell EMC systems management solutions. Press to create a robust infrastructure and help in ensuring data integrity in the system. Use a 6Gbps ...is strongly advised that belongs with the foreign configuration. Limitations of HDD size on these controllers help maximize server uptime. The battery installed on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of enterprise-class controllers is discharged...
...actions. 3. To confirm that you must enter the BIOS Configuration Utility ( ) to notify you that is deleted because of the Dell EMC systems management solutions. Press to create a robust infrastructure and help in ensuring data integrity in the system. Use a 6Gbps ...is strongly advised that belongs with the foreign configuration. Limitations of HDD size on these controllers help maximize server uptime. The battery installed on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of enterprise-class controllers is discharged...