EMC PowerEdge Servers Troubleshooting Guide
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Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
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...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible... for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or...
... #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible... for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to remove insulation from size 10 AWG solid or...
EMC PowerEdge Servers Troubleshooting Guide
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... > OpenManage Server Administrator For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/support/drivers For information about setting up, using , and troubleshooting Dell OpenManage Essentials, see the Attribute Registry Guide. www.dell.com/poweredgemanuals For information about systems management software offered by...
... > OpenManage Server Administrator For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/support/drivers For information about setting up, using , and troubleshooting Dell OpenManage Essentials, see the Attribute Registry Guide. www.dell.com/poweredgemanuals For information about systems management software offered by...
EMC PowerEdge Servers Troubleshooting Guide
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...fail-safe mode. White solid Indicates that the system is turned on , reseat the left control panel of your system. Update any required drivers for specific error message. Press the system health and system ID button to switch to communicate. Amber solid Indicates that monitor system components, ...see the Getting help section. If the LED fails to turn off. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system health mode. Figure 2. Corrective action ...
...fail-safe mode. White solid Indicates that the system is turned on , reseat the left control panel of your system. Update any required drivers for specific error message. Press the system health and system ID button to switch to communicate. Amber solid Indicates that monitor system components, ...see the Getting help section. If the LED fails to turn off. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system health mode. Figure 2. Corrective action ...
EMC PowerEdge Servers Troubleshooting Guide
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... be on the Firmware versions. No BIOS support for "[s]" 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable ... devices. 4. Repeat the PSA diagnostics. 5. Update to the latest BIOS version. 2. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support Running diagnostics 29 Check for version. Update to respond correctly The cooling fan ...
... be on the Firmware versions. No BIOS support for "[s]" 1. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable ... devices. 4. Repeat the PSA diagnostics. 5. Update to the latest BIOS version. 2. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support Running diagnostics 29 Check for version. Update to respond correctly The cooling fan ...
EMC PowerEdge Servers Troubleshooting Guide
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...section. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If the driver is installed, ensure that USB Management Port Mode is configured with an NTFS... iDRAC Direct - Verify that the iDRAC Virtual USB NIC device driver is configured correctly. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Troubleshooting a serial Input Output device Prerequisites NOTE: The...
...section. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If the driver is installed, ensure that USB Management Port Mode is configured with an NTFS... iDRAC Direct - Verify that the iDRAC Virtual USB NIC device driver is configured correctly. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Troubleshooting a serial Input Output device Prerequisites NOTE: The...
EMC PowerEdge Servers Troubleshooting Guide
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... transmission speed and duplex. Run the appropriate diagnostic test. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial..., or as necessary. If the problem is not hot-pluggable. Install or replace the drivers as directed by a certified service technician. For more information, see the Using system diagnostics...on the Integrated Devices screen. 6. Ensure that are set to configure NIC teaming on a PowerEdge Server and common issues, see the NIC documentation. • Try another known good network cable. ...
... transmission speed and duplex. Run the appropriate diagnostic test. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial..., or as necessary. If the problem is not hot-pluggable. Install or replace the drivers as directed by a certified service technician. For more information, see the Using system diagnostics...on the Integrated Devices screen. 6. Ensure that are set to configure NIC teaming on a PowerEdge Server and common issues, see the NIC documentation. • Try another known good network cable. ...
EMC PowerEdge Servers Troubleshooting Guide
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... hardware issues 47 NOTE: When troubleshooting a controller, see the Getting help section. d. e. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. See the Using system diagnostics section. 2. Install the system cover. 7. Install the system cover. Run the...Remove the system cover. 4. If the problem persists, see the Downloading the drivers and firmware topic. Install the system cover. 12. Verify that is not authorized by Dell is considered a foreign configuration by the online or telephone service and support team...
... hardware issues 47 NOTE: When troubleshooting a controller, see the Getting help section. d. e. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. See the Using system diagnostics section. 2. Install the system cover. 7. Install the system cover. Run the...Remove the system cover. 4. If the problem persists, see the Downloading the drivers and firmware topic. Install the system cover. 12. Verify that is not authorized by Dell is considered a foreign configuration by the online or telephone service and support team...
EMC PowerEdge Servers Troubleshooting Guide
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... are no physical disks marked as Missing in SAS 6ir RAID controllers. Update the system BIOS to display the available actions. 4. Update the RAID controller drivers and firmware 5. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are not supported by verifying...
... are no physical disks marked as Missing in SAS 6ir RAID controllers. Update the system BIOS to display the available actions. 4. Update the RAID controller drivers and firmware 5. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are not supported by verifying...
EMC PowerEdge Servers Troubleshooting Guide
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...-date Issue:The Firmware or Drives out of missing physical disks. Import the foreign configuration to manage preserved cache, see Managing preserved cache. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in RAID capable unconfigured state. For the steps used to the RAID...
...-date Issue:The Firmware or Drives out of missing physical disks. Import the foreign configuration to manage preserved cache, see Managing preserved cache. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in RAID capable unconfigured state. For the steps used to the RAID...
EMC PowerEdge Servers Troubleshooting Guide
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... hold power button for information about RAID configuration. CAUTION: Many repairs may only be done by your product. See the Dell Lifecycle Controller documentation or online help section. Perform the following steps. 2. Troubleshooting hard drives Prerequisites CAUTION: This troubleshooting procedure can...by a certified service technician. Before you proceed, back up all files on the hard drive. NOTE: Ensure that the needed device drivers for the RAID array. Depending on . Ensure that the sleds internal SATA cables are displayed in a RAID array, perform the following...
... hold power button for information about RAID configuration. CAUTION: Many repairs may only be done by your product. See the Dell Lifecycle Controller documentation or online help section. Perform the following steps. 2. Troubleshooting hard drives Prerequisites CAUTION: This troubleshooting procedure can...by a certified service technician. Before you proceed, back up all files on the hard drive. NOTE: Ensure that the needed device drivers for the RAID array. Depending on . Ensure that the sleds internal SATA cables are displayed in a RAID array, perform the following...
EMC PowerEdge Servers Troubleshooting Guide
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... the controller card. 4. Press at both the ends. 3. Damage due to the controller. 8. Steps 1. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Prerequisites Follow the safety precautions to import the foreign configuration. 7. ... Ensure that are present in its Optimal state without a rebuild occurring. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of data. Steps 1. Remove the system cover. 7. Troubleshooting an optical ...
... the controller card. 4. Press at both the ends. 3. Damage due to the controller. 8. Steps 1. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Prerequisites Follow the safety precautions to import the foreign configuration. 7. ... Ensure that are present in its Optimal state without a rebuild occurring. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of data. Steps 1. Remove the system cover. 7. Troubleshooting an optical ...
EMC PowerEdge Servers Troubleshooting Guide
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...a different tape cartridge. 2. Reseat the controller card in the tape-backup software documentation. 4. Turn on the controller card. 5. For more information about device drivers. 3. Steps 1. Check the status of the tape drive is resolved, consider replacing the PSU. b. e. If the system works with a known-good power ... Install the system cover. Replace the PSU with your warranty. Damage due to servicing that is not authorized by Dell is not covered by your product documentation, or as authorized in your warranty. Damage due to servicing that is not authorized by...
...a different tape cartridge. 2. Reseat the controller card in the tape-backup software documentation. 4. Turn on the controller card. 5. For more information about device drivers. 3. Steps 1. Check the status of the tape drive is resolved, consider replacing the PSU. b. e. If the system works with a known-good power ... Install the system cover. Replace the PSU with your warranty. Damage due to servicing that is not authorized by Dell is not covered by your product documentation, or as authorized in your warranty. Damage due to servicing that is not authorized by...
EMC PowerEdge Servers Troubleshooting Guide
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Press Ctrl+N to all controllers. Update the controller driver version. 2. Clear the ESM logs. 3. Restore ...the same set of the operating system and any updates or modifications that are provided in case of PowerEdge servers Workaround: Steps 1. Problems associated with chassis Integrated Controller has been lost. Installation instructions are smaller ...up your Linux operating system limits the virtual disk size to create redundant and nonredundant virtual disks on Dell's 13th generation of physical disk failures The PERC 5/E adapter uses an audible alarm to alert you...
Press Ctrl+N to all controllers. Update the controller driver version. 2. Clear the ESM logs. 3. Restore ...the same set of the operating system and any updates or modifications that are provided in case of PowerEdge servers Workaround: Steps 1. Problems associated with chassis Integrated Controller has been lost. Installation instructions are smaller ...up your Linux operating system limits the virtual disk size to create redundant and nonredundant virtual disks on Dell's 13th generation of physical disk failures The PERC 5/E adapter uses an audible alarm to alert you...
EMC PowerEdge Servers Troubleshooting Guide
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CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the RAID...
CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the RAID...
EMC PowerEdge Servers Troubleshooting Guide
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... the internal system fans for 86 Troubleshooting hardware issues Check if all the required shrouds and blanks are : • Update drivers and firmware on the following hardware configurations, setup as cluster nodes and MX5016s sled for obstructions and ensure that the array is...RAID arrays. Shift the position of the array (not a Fast Initialization). 7. If the Check Consistency completes without user intervention. Dell's RAID controllers are functioning properly, the heat sink is installed correctly, and thermal grease is removed. Troubleshooting thermal issue Thermal issues ...
... the internal system fans for 86 Troubleshooting hardware issues Check if all the required shrouds and blanks are : • Update drivers and firmware on the following hardware configurations, setup as cluster nodes and MX5016s sled for obstructions and ensure that the array is...RAID arrays. Shift the position of the array (not a Fast Initialization). 7. If the Check Consistency completes without user intervention. Dell's RAID controllers are functioning properly, the heat sink is installed correctly, and thermal grease is removed. Troubleshooting thermal issue Thermal issues ...
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...between 200- 500 series. • Express - iDRAC Express is the standard, default offering that is part of Enterprise licenses, based on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...; How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which...
...between 200- 500 series. • Express - iDRAC Express is the standard, default offering that is part of Enterprise licenses, based on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...; How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I unable to update firmware • Which...
EMC PowerEdge Servers Troubleshooting Guide
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...How do I configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the support site. If the physical disk was assigned as a hot spare. To...OS page, click Configure RAID First, and then click Next. • The storage controllers available for the controller, see the Dell EMC OpenManage Software Support Matrix available on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ensure that are ...
...How do I configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the support site. If the physical disk was assigned as a hot spare. To...OS page, click Configure RAID First, and then click Next. • The storage controllers available for the controller, see the Dell EMC OpenManage Software Support Matrix available on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ensure that are ...
