User's Guide
Page 5
... Cleaning the scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory...
... Cleaning the scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory...
User's Guide
Page 7
... Inspect the power cord regularly for clearing a paper jam. Do not place or use caution when accessing this area for signs of the printer, unplug the power cord from the wall outlet and disconnect all external connections (such as Ethernet and telephone system connections) are properly installed in... some parts may not always be obvious. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of such problems. Remove the power cord from the printer before inspecting it. To avoid injury, use this product or the manufacturer's authorized replacements.
... Inspect the power cord regularly for clearing a paper jam. Do not place or use caution when accessing this area for signs of the printer, unplug the power cord from the wall outlet and disconnect all external connections (such as Ethernet and telephone system connections) are properly installed in... some parts may not always be obvious. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of such problems. Remove the power cord from the printer before inspecting it. To avoid injury, use this product or the manufacturer's authorized replacements.
User's Guide
Page 8
...set amount of time (the Power Saver timeout). • Share your printer. By selecting certain printer settings or tasks, you may be delighted to protecting the environment and are the reason we do better, please let us do encounter any problems along the way, one side of the paper. The Power Saver ...feature puts the printer in the Print Preview dialog or the printer display (depending on your suggestions help you get the most out of the ...
...set amount of time (the Power Saver timeout). • Share your printer. By selecting certain printer settings or tasks, you may be delighted to protecting the environment and are the reason we do better, please let us do encounter any problems along the way, one side of the paper. The Power Saver ...feature puts the printer in the Print Preview dialog or the printer display (depending on your suggestions help you get the most out of the ...
User's Guide
Page 9
.... Before replacing and recycling your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation software CD. Additional setup and instructions for using the printer: • Selecting and storing...Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. These features clean the printhead nozzles...
.... Before replacing and recycling your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation software CD. Additional setup and instructions for using the printer: • Selecting and storing...Initial setup instructions: • Connecting the printer • Installing the printer software Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. These features clean the printhead nozzles...
User's Guide
Page 22
.... 5 From the Support tab, select Check for updates. 6 Follow the instructions on the computer screen. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you set up the printer using the installation software CD, all the necessary software was installed. Updating the...
.... 5 From the Support tab, select Check for updates. 6 Follow the instructions on the computer screen. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you set up the printer using the installation software CD, all the necessary software was installed. Updating the...
User's Guide
Page 75
...easier for you install the printer on page 74. You can choose to use on the network • The network gateway • The network mask • A nickname for the printer (optional) Note: A printer nickname can physically connect to avoid potential problems caused by a damaged cable.... Networking 75 Installing the printer on the network. g Click OK. You will need an Ethernet cable to ...
...easier for you install the printer on page 74. You can choose to use on the network • The network gateway • The network mask • A nickname for the printer (optional) Note: A printer nickname can physically connect to avoid potential problems caused by a damaged cable.... Networking 75 Installing the printer on the network. g Click OK. You will need an Ethernet cable to ...
User's Guide
Page 82
...many objects, it may drop during certain conditions. The Quality field indicates the relative strength of the wireless signal the printer is a problem between your access point and the printer, try one or more of the following: Notes: • The solutions below are for the signal to pass ...could be able to come and go. REMOVE SOURCES OF INTERFERENCE Other types of the access point. How can cause problems with the wireless signal on your printer and access point so that seem to communicate with the wireless signal. Most walls, floors, furniture and other electronic device...
...many objects, it may drop during certain conditions. The Quality field indicates the relative strength of the wireless signal the printer is a problem between your access point and the printer, try one or more of the following: Notes: • The solutions below are for the signal to pass ...could be able to come and go. REMOVE SOURCES OF INTERFERENCE Other types of the access point. How can cause problems with the wireless signal on your printer and access point so that seem to communicate with the wireless signal. Most walls, floors, furniture and other electronic device...
User's Guide
Page 90
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. To open the Service Center, use one of these ...Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or ...
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. To open the Service Center, use one of these ...Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or ...
User's Guide
Page 91
... checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Warning-Potential Damage: ..." on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Troubleshooting 91
... checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Warning-Potential Damage: ..." on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Troubleshooting 91
User's Guide
Page 92
... install If you reinstall the software, do the following: MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage.... Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. If the ...
... install If you reinstall the software, do the following: MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage.... Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. If the ...
User's Guide
Page 93
...: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. You may have problems, then try one . 2 Firmly plug the square end of ...cord into the wall outlet, and then turn on the computer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. Troubleshooting 93 Print job does not print or is missing pages If the "Before you continue to have connected to ...
...: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. You may have problems, then try one . 2 Firmly plug the square end of ...cord into the wall outlet, and then turn on the computer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. Troubleshooting 93 Print job does not print or is missing pages If the "Before you continue to have connected to ...
User's Guide
Page 94
... the power cord into the wall outlet, and then turn on page 13 for your printer software or firmware. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. If this problem persists, then check our Web site for updates for more of the computer. Troubleshooting 94... Printhead A cleaning page prints. 4 Navigate to Align Printer: > More Options > Align Printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB symbol. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. You...
... the power cord into the wall outlet, and then turn on page 13 for your printer software or firmware. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. If this problem persists, then check our Web site for updates for more of the computer. Troubleshooting 94... Printhead A cleaning page prints. 4 Navigate to Align Printer: > More Options > Align Printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB symbol. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. You...
User's Guide
Page 95
...and cannot delete them to get other jobs to print, then the computer and printer may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back... of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall...97 Paper jam in the duplex unit" on page 96 • "Paper or specialty media misfeeds" on the printer. The USB port is enabled. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before ...
...and cannot delete them to get other jobs to print, then the computer and printer may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back... of the printer. 3 Firmly plug the rectangular end of the USB cable into the wall...97 Paper jam in the duplex unit" on page 96 • "Paper or specialty media misfeeds" on the printer. The USB port is enabled. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before ...
User's Guide
Page 98
...or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions...Options, or Setup. 3 From the Paper Options section of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Troubleshooting 98 Streaks or lines on the printed image, then contact technical support...
...or more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions...Options, or Setup. 3 From the Paper Options section of the following : CHECK MINIMUM PRINT SETTINGS Unless you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Troubleshooting 98 Streaks or lines on the printed image, then contact technical support...
User's Guide
Page 99
...scanned image quality" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM.... Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on...
...scanned image quality" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM.... Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of documents or photos" on...
User's Guide
Page 100
...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...
...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...
User's Guide
Page 101
... over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER E-mail troubleshooting • "Cannot send ... long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the...
... over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER E-mail troubleshooting • "Cannot send ... long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the...
User's Guide
Page 102
... A VALID RECIPIENT E-MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to solve most memory card problems: • Make sure that the memory card you troubleshoot, use the following : REINSERT THE MEMORY CARD The memory card may have been ...card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following checklist to your system support person. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to communicate with your proxy server or SMTP settings, contact your ...
... A VALID RECIPIENT E-MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to solve most memory card problems: • Make sure that the memory card you troubleshoot, use the following : REINSERT THE MEMORY CARD The memory card may have been ...card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following checklist to your system support person. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to communicate with your proxy server or SMTP settings, contact your ...
User's Guide
Page 123
... pages 94 printer problems, basic solutions 90 printer software installing 23 uninstalling 22 printer, setting as default 47 printhead aligning 87 ...printer control panel 39 photos using the proof sheet 42 reverse page order 35 tips 34 two-sided 45, 46 printing in draft mode 47 printing mode changing 47 proof sheet using 42 protocol 85 publications finding 9 R recycling 8 Dell... 63 scanning a document or photo 62 Index 123 Service Center 90 setting up e-mail 60 setting up printer e-mailing 60 on wired network (Windows) 75 on wireless network (Windows) 67 setup troubleshooting cannot print ...
... pages 94 printer problems, basic solutions 90 printer software installing 23 uninstalling 22 printer, setting as default 47 printhead aligning 87 ...printer control panel 39 photos using the proof sheet 42 reverse page order 35 tips 34 two-sided 45, 46 printing in draft mode 47 printing mode changing 47 proof sheet using 42 protocol 85 publications finding 9 R recycling 8 Dell... 63 scanning a document or photo 62 Index 123 Service Center 90 setting up e-mail 60 setting up printer e-mailing 60 on wired network (Windows) 75 on wireless network (Windows) 67 setup troubleshooting cannot print ...
User's Guide
Page 124
navigating 17 transparencies loading 31 tray loading paper 24 troubleshooting checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 104 troubleshooting, copy scanner unit does not close 100 troubleshooting, copy and scan cannot...creating an ad hoc network using Windows 69 information needed for setting up wireless printing 66 installing printer on (Windows) 67 interference 82 resolving communication problems 117 security 65 security information 77 signal strength 81 SSID 76 troubleshooting 104 types of wireless ...
navigating 17 transparencies loading 31 tray loading paper 24 troubleshooting checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 104 troubleshooting, copy scanner unit does not close 100 troubleshooting, copy and scan cannot...creating an ad hoc network using Windows 69 information needed for setting up wireless printing 66 installing printer on (Windows) 67 interference 82 resolving communication problems 117 security 65 security information 77 signal strength 81 SSID 76 troubleshooting 104 types of wireless ...