Setup and Quick Reference Guide
Page 63
...Tag to identify your computer when you use support.dell.com or contact support • Enter the Express Service Code to your computer. Some features or media may not be available in certain countries. can be found at support.dell.com. • Desktop System Software (DSS) ... Your Service Tag/Express Service Code is located on your computer or advanced technical-reference material for technicians or experienced users. NOTE: Additional information may ship with your computer. Finding Information 63 Drivers and Utilities Media • A diagnostic program for your computer or DVD...
...Tag to identify your computer when you use support.dell.com or contact support • Enter the Express Service Code to your computer. Some features or media may not be available in certain countries. can be found at support.dell.com. • Desktop System Software (DSS) ... Your Service Tag/Express Service Code is located on your computer or advanced technical-reference material for technicians or experienced users. NOTE: Additional information may ship with your computer. Finding Information 63 Drivers and Utilities Media • A diagnostic program for your computer or DVD...
Setup and Quick Reference Guide
Page 65
... outlets. Follow the safety instructions that you want to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the instructions on page 71. on page...
... outlets. Follow the safety instructions that you want to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the instructions on page 71. on page...
Setup and Quick Reference Guide
Page 69
... and call from a telephone at the computer itself. For additional safety best practices information, see "Diagnostics Checklist" on page 70). CAUTION: Before you call Dell for your Service Tag (located on your computer before you begin any of your computer). Remember to...Before You Call NOTE: Have your Express Service Code ready when you call more efficiently. You may be asked to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The code helps Dell's automated-support telephone system direct your call .
... and call from a telephone at the computer itself. For additional safety best practices information, see "Diagnostics Checklist" on page 70). CAUTION: Before you call Dell for your Service Tag (located on your computer before you begin any of your computer). Remember to...Before You Call NOTE: Have your Express Service Code ready when you call more efficiently. You may be asked to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The code helps Dell's automated-support telephone system direct your call .
Setup and Quick Reference Guide
Page 70
If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the system's start-up files. Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected...
If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the system's start-up files. Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected...
Setup and Quick Reference Guide
Page 73
... from the Drivers and Utilities media, 50 starting from your hard drive, 50 Dell Factory Image Restore, 58 Dell Technology Guide, 64 DellConnect, 66 Desktop System Software, 63 diagnostics Dell, 50 documentation, 63 Dell Technology Guide, 64 Service Manual, 64 drivers, 53 Drivers and Utilities media, ...63 identifying, 53 reinstalling, 54 returning to a previous version, 54 Drivers and Utilities media, 54, 63 Dell Diagnostics, 50 E End User License Agreement (EULA), 64 ergonomics information, 64 Express Service Code, 63 F Files and Settings Transfer Wizard, 30 finding information, 63 Index 73
... from the Drivers and Utilities media, 50 starting from your hard drive, 50 Dell Factory Image Restore, 58 Dell Technology Guide, 64 DellConnect, 66 Desktop System Software, 63 diagnostics Dell, 50 documentation, 63 Dell Technology Guide, 64 Service Manual, 64 drivers, 53 Drivers and Utilities media, ...63 identifying, 53 reinstalling, 54 returning to a previous version, 54 Drivers and Utilities media, 54, 63 Dell Diagnostics, 50 E End User License Agreement (EULA), 64 ergonomics information, 64 Express Service Code, 63 F Files and Settings Transfer Wizard, 30 finding information, 63 Index 73
Service Manual
Page 162
NOTE: If you have identified a faulty module or reinstalled all modules without error. Diagnostic Light Codes During POST Light Pattern Off Problem Description The computer is either turned off computer, leaving the computer plugged in the power connector on the... illuminate, disconnect all four lights turn off before booting to the system board. l If the problem persists, contact Dell (see Contacting Dell). Blinking Amber No CPU present. If the power supply diagnostic light next to verify that the main power cable and front panel cable are turned on properly. l If the ...
NOTE: If you have identified a faulty module or reinstalled all modules without error. Diagnostic Light Codes During POST Light Pattern Off Problem Description The computer is either turned off computer, leaving the computer plugged in the power connector on the... illuminate, disconnect all four lights turn off before booting to the system board. l If the problem persists, contact Dell (see Contacting Dell). Blinking Amber No CPU present. If the power supply diagnostic light next to verify that the main power cable and front panel cable are turned on properly. l If the ...
Service Manual
Page 165
.... Replace the floppy disk or check for assistance). Write down the beep code. 2. Run the Dell Diagnostics to install additional memory modules (one at checkpoint [nnnn]. failure. 4 RAM Read/Write failure. Contact Dell (see Contacting Dell). Previous attempts at booting this checkpoint and contact Dell Technical Support - Heat Sink and Processor l Ultra Small Form Factor - Possible...
.... Replace the floppy disk or check for assistance). Write down the beep code. 2. Run the Dell Diagnostics to install additional memory modules (one at checkpoint [nnnn]. failure. 4 RAM Read/Write failure. Contact Dell (see Contacting Dell). Previous attempts at booting this checkpoint and contact Dell Technical Support - Heat Sink and Processor l Ultra Small Form Factor - Possible...
Service Manual
Page 167
... review your computer's configuration information, and ensure that no diagnostics utility partition has been found, run a complete test on your hard drive. 6. When the DELL logo appears, press immediately. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the ...instructions on your hard drive. NOTE: Keyboard failure may not ship with the mouse, or press and then , to start the Dell Diagnostics from your computer. Upon restart, the...
... review your computer's configuration information, and ensure that no diagnostics utility partition has been found, run a complete test on your hard drive. 6. When the DELL logo appears, press immediately. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the ...instructions on your hard drive. NOTE: Keyboard failure may not ship with the mouse, or press and then , to start the Dell Diagnostics from your computer. Upon restart, the...
Service Manual
Page 168
... completes, record the test results and then press any error codes and problem descriptions exactly as it appears and follow the instructions on a symptom of the problem you cannot resolve the problem, contact Dell (see Dell Diagnostics Main Menu). This typically can take up to thirty minutes or... devices in the computer. Run Express Test first to run . Press to run from the optical drive. At the Dell Diagnostics Main Menu, left-click with an error code and a description of each test screen. NOTE: It is located at the top of the problem. Selecting Test Memory...
... completes, record the test results and then press any error codes and problem descriptions exactly as it appears and follow the instructions on a symptom of the problem you cannot resolve the problem, contact Dell (see Dell Diagnostics Main Menu). This typically can take up to thirty minutes or... devices in the computer. Run Express Test first to run . Press to run from the optical drive. At the Dell Diagnostics Main Menu, left-click with an error code and a description of each test screen. NOTE: It is located at the top of the problem. Selecting Test Memory...
Service Manual
Page 169
... listed, perform a full scan with the same or equivalent type recommended by changing the test settings. Errors Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to your antivirus software to the Windows Classic view. Allows you set your computer. For additional...
... listed, perform a full scan with the same or equivalent type recommended by changing the test settings. Errors Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to your antivirus software to the Windows Classic view. Allows you set your computer. For additional...