E-Family Re-Image Guide
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... built or installed on non E-Family or previous Dell products. Display Port - USB 3.0 (Only M6500) - Dell Control Point o System Manager o Connection Manager - Privacy Panel - Intel Turbo Boost - Network LoM (Intel and Broadcom) - Latitude On / Precision On - Chipset o Intel Core 2 Duo & Solo & Celeron M - Graphics controller (Intel, nVidia and AMD) - eSATA - Webcam - Intel RAID Functionality - E-Family 1st generation o Intel Core i5 & i7 - Wireless LAN - Bluetooth / UWB - These products are : 2.2.1 New Features Offered...
... built or installed on non E-Family or previous Dell products. Display Port - USB 3.0 (Only M6500) - Dell Control Point o System Manager o Connection Manager - Privacy Panel - Intel Turbo Boost - Network LoM (Intel and Broadcom) - Latitude On / Precision On - Chipset o Intel Core 2 Duo & Solo & Celeron M - Graphics controller (Intel, nVidia and AMD) - eSATA - Webcam - Intel RAID Functionality - E-Family 1st generation o Intel Core i5 & i7 - Wireless LAN - Bluetooth / UWB - These products are : 2.2.1 New Features Offered...
E-Family Re-Image Guide
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...Driver pack o Installs and enables the security devices & controllers o Even if you do not install the Control Point managers you should install the Control Point security driver as it contains needed drivers - Free Fall Sensor - Enhances System Manageability o HW based solution using out-of critical Microsoft QFEs updates - Enables and enhances the Wireless LAN network adapter o Wireless Personal Area Network Adapter (UWB / WPAN) - PCMCIA / SmartCard controller - E-Family Reimage "How-To" Guide 2.4.2 Installation Sequence & Features at a Glance: 2.4.2.1 BIOS, Drivers and Firmware...
...Driver pack o Installs and enables the security devices & controllers o Even if you do not install the Control Point managers you should install the Control Point security driver as it contains needed drivers - Free Fall Sensor - Enhances System Manageability o HW based solution using out-of critical Microsoft QFEs updates - Enables and enhances the Wireless LAN network adapter o Wireless Personal Area Network Adapter (UWB / WPAN) - PCMCIA / SmartCard controller - E-Family Reimage "How-To" Guide 2.4.2 Installation Sequence & Features at a Glance: 2.4.2.1 BIOS, Drivers and Firmware...
E-Family Re-Image Guide
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... RAID, install the Dell IMSM / IRST driver and application available on Dell's driver & downloads support web site (support.dell.com) found under the "System Utilities" section 2.6.3 PCMCIA / Smartcard Controller - Microsoft Operating Systems might not include the updated Intel Chipset Mobile driver for critical Microsoft QFEs - The IMSM / IRST driver is available on Dell's driver & downloads support web site (support.dell.com) under the "Chipset" section 2.6.2 Dell System Software for Dell E-Family notebooks. If SATA configuration mode in...
... RAID, install the Dell IMSM / IRST driver and application available on Dell's driver & downloads support web site (support.dell.com) found under the "System Utilities" section 2.6.3 PCMCIA / Smartcard Controller - Microsoft Operating Systems might not include the updated Intel Chipset Mobile driver for critical Microsoft QFEs - The IMSM / IRST driver is available on Dell's driver & downloads support web site (support.dell.com) under the "Chipset" section 2.6.2 Dell System Software for Dell E-Family notebooks. If SATA configuration mode in...
E-Family Re-Image Guide
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..." Guide - The IMSM / IRST driver must be obtained from the list of the A:\ Note: the latest IMSM / IRST driver can also be used, ensure the following: o SATA operation mode in the BIOS is set to the operating system CD and start the installation • After completing the OS installation, insert the Dell RDVD • Select the IMSM / IRST driver and follow the instructions provided by Dell: •...
..." Guide - The IMSM / IRST driver must be obtained from the list of the A:\ Note: the latest IMSM / IRST driver can also be used, ensure the following: o SATA operation mode in the BIOS is set to the operating system CD and start the installation • After completing the OS installation, insert the Dell RDVD • Select the IMSM / IRST driver and follow the instructions provided by Dell: •...
E-Family Re-Image Guide
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... (support.dell.com) under the "Network" section 2.6.9 Control Point Security Device Driver - The driver will install Microsoft Net framework 2.0 SP1 and any relevant Microsoft QFEs required allowing these security devices to operate correctly - In addition, it will install the device driver for ATAPI.SYS) Dell Confidential Install the following Security devices: o Broadcom Trusted Platform Module o Atmel Trusted Platform Module o STMicroelectronics Trusted Platform Module o Winbond Trusted Platform Module o O2Micro Smart Card Reader o Dell Smart Card Keyboard...
... (support.dell.com) under the "Network" section 2.6.9 Control Point Security Device Driver - The driver will install Microsoft Net framework 2.0 SP1 and any relevant Microsoft QFEs required allowing these security devices to operate correctly - In addition, it will install the device driver for ATAPI.SYS) Dell Confidential Install the following Security devices: o Broadcom Trusted Platform Module o Atmel Trusted Platform Module o STMicroelectronics Trusted Platform Module o Winbond Trusted Platform Module o O2Micro Smart Card Reader o Dell Smart Card Keyboard...
E-Family Re-Image Guide
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... Broadband Mini-Card o Dell Wireless 5620 EVDO-HSPA Mobile Broadband Mini-Card 2.6.16 Touchpad - The Microsoft native OS mouse driver only provides basic point and click functionality. No advanced features are available with system) including: • Enhanced scrolling and tapping • Touch sensitivity control • Multi-Touch Gestures (2nd Generation) • Jog Shuttle control (M6400 & M6500) - Microsoft XP 32 & 64-Bit, Vista 32 & 64...
... Broadband Mini-Card o Dell Wireless 5620 EVDO-HSPA Mobile Broadband Mini-Card 2.6.16 Touchpad - The Microsoft native OS mouse driver only provides basic point and click functionality. No advanced features are available with system) including: • Enhanced scrolling and tapping • Touch sensitivity control • Multi-Touch Gestures (2nd Generation) • Jog Shuttle control (M6400 & M6500) - Microsoft XP 32 & 64-Bit, Vista 32 & 64...
E-Family Re-Image Guide
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... Free Fall Sensor driver. Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include the AMT drivers. Intel Active Management Technology (Intel AMT) allows users to easily manage networked computers to: o Discover computing assets on Dell's driver & downloads support web site (support.dell.com) under the "Chipset" section Dell Confidential If Dell Control Point Connection Manager module is installed, the Conexant modem driver does not need...
... Free Fall Sensor driver. Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include the AMT drivers. Intel Active Management Technology (Intel AMT) allows users to easily manage networked computers to: o Discover computing assets on Dell's driver & downloads support web site (support.dell.com) under the "Chipset" section Dell Confidential If Dell Control Point Connection Manager module is installed, the Conexant modem driver does not need...
E-Family Re-Image Guide
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... Freefall Sensor driver found in device manager, you need to install two drivers - AMT HECI 2. The driver pack has the drivers for all security related hardware, including: o Broadcom Trusted Platform Module o Atmel Trusted Platform Module o STMicroelectronics Trusted Platform Module o Winbond Trusted Platform Module o O2Micro Smart Card Reader o Dell Smart Card Keyboard o UPEK TouchChip Fingerprint Reader o Authentec Fingerprint Reader o Broadcom Unified Security Hub o Vista Storage Driver Update (for the correct operation of them being active at...
... Freefall Sensor driver found in device manager, you need to install two drivers - AMT HECI 2. The driver pack has the drivers for all security related hardware, including: o Broadcom Trusted Platform Module o Atmel Trusted Platform Module o STMicroelectronics Trusted Platform Module o Winbond Trusted Platform Module o O2Micro Smart Card Reader o Dell Smart Card Keyboard o UPEK TouchChip Fingerprint Reader o Authentec Fingerprint Reader o Broadcom Unified Security Hub o Vista Storage Driver Update (for the correct operation of them being active at...
E-Family Re-Image Guide
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... log information at OS Hardware Monitoring for Performance, v1.4 temperature and sound levels) Digidesign Audio/Video mode v1.3 Inactivate display and system timeouts when v1.0 activating an external display using FnF8. Fn+F2 to enable Battery Charge disable v1.0 Fn+F3 launch DCP w/ Battery Status v1.0 Fn+F7 to enable/disable DCP v1.0 Fn+F8 to switch between display settings v1.0 User hot key customization ability (also Fn+D functionality which is set the intensity, inactivity timeout...
... log information at OS Hardware Monitoring for Performance, v1.4 temperature and sound levels) Digidesign Audio/Video mode v1.3 Inactivate display and system timeouts when v1.0 activating an external display using FnF8. Fn+F2 to enable Battery Charge disable v1.0 Fn+F3 launch DCP w/ Battery Status v1.0 Fn+F7 to enable/disable DCP v1.0 Fn+F8 to switch between display settings v1.0 User hot key customization ability (also Fn+D functionality which is set the intensity, inactivity timeout...
Setup and Quick Reference Guide
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... 29 Tools 29 Power Lights 29 Beep Codes 29 Error Messages 31 System Messages 36 Troubleshooting Software and Hardware Problems 37 Dell Diagnostics 38 Troubleshooting Tips 40 Power Problems 40 Memory Problems 41 Lockups and Software Problems 42 Dell Technical Update Service 44 Dell Support Utility 45 5 Reinstalling Software 47 Drivers 47 Identifying Drivers 47 Reinstalling Drivers and Utilities 48 Restoring Your Operating System 50 Using Microsoft® Windows® System Restore . . . 50 Using Dell™ Factory Image Restore 52 Using the Operating System Media 53...
... 29 Tools 29 Power Lights 29 Beep Codes 29 Error Messages 31 System Messages 36 Troubleshooting Software and Hardware Problems 37 Dell Diagnostics 38 Troubleshooting Tips 40 Power Problems 40 Memory Problems 41 Lockups and Software Problems 42 Dell Technical Update Service 44 Dell Support Utility 45 5 Reinstalling Software 47 Drivers 47 Identifying Drivers 47 Reinstalling Drivers and Utilities 48 Restoring Your Operating System 50 Using Microsoft® Windows® System Restore . . . 50 Using Dell™ Factory Image Restore 52 Using the Operating System Media 53...
Setup and Quick Reference Guide
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... you selected Set up my connection manually in progress. 4 Follow the instructions provided on the screen by your ISP to complete the setup. Microsoft Windows® XP 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet Explorer→ Connect to the Internet. 3 In the next window, click the appropriate option: • If you do not know which type of Internet service providers...
... you selected Set up my connection manually in progress. 4 Follow the instructions provided on the screen by your ISP to complete the setup. Microsoft Windows® XP 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet Explorer→ Connect to the Internet. 3 In the next window, click the appropriate option: • If you do not know which type of Internet service providers...
Setup and Quick Reference Guide
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... the cable connection. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from the computer. Shut down the computer, reinstall the hard drive, and restart the computer. INSERT BOOTABLE MEDIA - Run the Stuck Key test in the system setup program. D I S K D R I V E R E A D F A I R E C T - For external keyboards, check the cable connection. The operating system is installed. Then, shut down the computer, remove the hard drive (see "Dell...
... the cable connection. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from the computer. Shut down the computer, reinstall the hard drive, and restart the computer. INSERT BOOTABLE MEDIA - Run the Stuck Key test in the system setup program. D I S K D R I V E R E A D F A I R E C T - For external keyboards, check the cable connection. The operating system is installed. Then, shut down the computer, remove the hard drive (see "Dell...
Setup and Quick Reference Guide
Page 37
... NORMAL OPERATING RANGE. Processor fan failure. Possible hard drive failure during harddrive start test (see your Service Manual at support.dell.com. No bootable partition on page 65 for the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. S.M.A.R.T error, possible hard drive failure. USB OVER CURRENT ERROR - Replace processor fan. Troubleshooting 37 See your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter system setup and...
... NORMAL OPERATING RANGE. Processor fan failure. Possible hard drive failure during harddrive start test (see your Service Manual at support.dell.com. No bootable partition on page 65 for the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. S.M.A.R.T error, possible hard drive failure. USB OVER CURRENT ERROR - Replace processor fan. Troubleshooting 37 See your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter system setup and...
Setup and Quick Reference Guide
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... Dell Drivers and Utilities media is active. See your Service Manual at www.dell.com/regulatory_compliance. Start the Dell Diagnostics from your computer. NOTICE: The Dell Diagnostics works only on page 42) and run the Dell Diagnostics before you begin . Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that...
... Dell Drivers and Utilities media is active. See your Service Manual at www.dell.com/regulatory_compliance. Start the Dell Diagnostics from your computer. NOTICE: The Dell Diagnostics works only on page 42) and run the Dell Diagnostics before you begin . Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that...
Setup and Quick Reference Guide
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... support.dell.com). The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you begin any expansion cards...
... support.dell.com). The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you begin any expansion cards...
Setup and Quick Reference Guide
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... service is installed and configured properly. • Verify that your computer. BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for content, format, and...
... service is installed and configured properly. • Verify that your computer. BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for content, format, and...
Setup and Quick Reference Guide
Page 47
... problem and, if necessary, update the driver. If an exclamation point is the source of your administrator to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 48). Reinstalling Software 47 If you are an administrator on the computer, click Continue; Microsoft® Windows Vista®: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Scroll down the list...
... problem and, if necessary, update the driver. If an exclamation point is the source of your administrator to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 48). Reinstalling Software 47 If you are an administrator on the computer, click Continue; Microsoft® Windows Vista®: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Scroll down the list...
Setup and Quick Reference Guide
Page 48
... Restore (see "Restoring Your Operating System" on the computer, click Continue; otherwise, contact your computer to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If you installed the new driver. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 48 Reinstalling Software If you install drivers obtained from your Drivers and Utilities media. 1 With the Windows desktop displayed...
... Restore (see "Restoring Your Operating System" on the computer, click Continue; otherwise, contact your computer to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If you installed the new driver. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 48 Reinstalling Software If you install drivers obtained from your Drivers and Utilities media. 1 With the Windows desktop displayed...
Setup and Quick Reference Guide
Page 54
... the screen to complete the installation. 54 Reinstalling Software then, shut down your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any required drivers. Depending...
... the screen to complete the installation. 54 Reinstalling Software then, shut down your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any required drivers. Depending...
Setup and Quick Reference Guide
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P phone numbers, 65 power power light conditions, 40 troubleshooting, 40 problems restore to previous state, 50 R regulatory information, 56 reinstalling drivers and utilities, 48 software, 47 S S.M.A.R.T, 37 safety information, 56 Service Manual, 56 Service Tag, 55 setup computer, 13 Internet, 16 quick setup, 13 software problems, 43 reinstalling, 47 troubleshooting, 43-44 updates, 44 specifications, 21 smart card, 22 support, 59 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 support information, 56...
P phone numbers, 65 power power light conditions, 40 troubleshooting, 40 problems restore to previous state, 50 R regulatory information, 56 reinstalling drivers and utilities, 48 software, 47 S S.M.A.R.T, 37 safety information, 56 Service Manual, 56 Service Tag, 55 setup computer, 13 Internet, 16 quick setup, 13 software problems, 43 reinstalling, 47 troubleshooting, 43-44 updates, 44 specifications, 21 smart card, 22 support, 59 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 support information, 56...