View
Page 9
...Wide Area Network [WWAN 122 Power Problems 122 Printer Problems 124 Scanner Problems 124 Sound and Speaker Problems 125 No sound from integrated speakers 125 No sound from external speakers 125 No sound from headphones 126 Touch Pad or Mouse Problems 126 Video and Display Problems 127 If the display is... Drivers 129 What is a Driver 129 Identifying Drivers 130 Reinstalling Drivers and Utilities 130 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 132 Restoring Your Operating System 133 Using Windows Vista System Restore 134 Contents 9
...Wide Area Network [WWAN 122 Power Problems 122 Printer Problems 124 Scanner Problems 124 Sound and Speaker Problems 125 No sound from integrated speakers 125 No sound from external speakers 125 No sound from headphones 126 Touch Pad or Mouse Problems 126 Video and Display Problems 127 If the display is... Drivers 129 What is a Driver 129 Identifying Drivers 130 Reinstalling Drivers and Utilities 130 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 132 Restoring Your Operating System 133 Using Windows Vista System Restore 134 Contents 9
View
Page 18
... It Here • Software upgrades and troubleshooting Dell Support Utility hints - Frequently asked questions, hot topics, and general health of your problem. 4 Follow the instructions on the screen. • Information on the taskbar. Access the Dell Support Utility from the icon on network activity, the Power Management Wizard, hotkeys, and other items controlled by...
... It Here • Software upgrades and troubleshooting Dell Support Utility hints - Frequently asked questions, hot topics, and general health of your problem. 4 Follow the instructions on the screen. • Information on the taskbar. Access the Dell Support Utility from the icon on network activity, the Power Management Wizard, hotkeys, and other items controlled by...
View
Page 52
... use batteries from the computer to avoid possible connector damage. NOTICE: You must remove all external cables from other external cables from Dell. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature, then connect the computer...bay. 52 Using a Battery For more information about resolving problems with the computer in Sleep state, you choose to replace the battery with a battery, see "Power Problems" on page 122. The battery is designed to work with your Dell computer. The battery is too hot to start charging if...
... use batteries from the computer to avoid possible connector damage. NOTICE: You must remove all external cables from other external cables from Dell. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature, then connect the computer...bay. 52 Using a Battery For more information about resolving problems with the computer in Sleep state, you choose to replace the battery with a battery, see "Power Problems" on page 122. The battery is designed to work with your Dell computer. The battery is too hot to start charging if...
View
Page 108
...administrator to continue the desired action. 4 Click to room temperature before turning it stops. See "Using the Sleep Power State" on . A hot hard drive may appear. RUN CHECK DISK - 1 Click Start →Computer. ...2 Right-click Local Disk (C:). 3 Click Properties→Tools→Check Now. C H A N G E T H E W R I T O N - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - See the help files for information ...
...administrator to continue the desired action. 4 Click to room temperature before turning it stops. See "Using the Sleep Power State" on . A hot hard drive may appear. RUN CHECK DISK - 1 Click Start →Computer. ...2 Right-click Local Disk (C:). 3 Click Properties→Tools→Check Now. C H A N G E T H E W R I T O N - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - See the help files for information ...
View
Page 118
... or on the screen. If you restart the computer. Follow the instructions on a floppy disk or CD. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. The computer stops responding NOTICE: You might lose data if ... Windows that is firmly connected to the computer and to 10 seconds until the computer turns off, then restart your mouse, press and hold the power button for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I O N - For more information, search for earlier...
... or on the screen. If you restart the computer. Follow the instructions on a floppy disk or CD. Lockups and Software Problems CAUTION: Before you are unable to perform an operating system shutdown. The computer stops responding NOTICE: You might lose data if ... Windows that is firmly connected to the computer and to 10 seconds until the computer turns off, then restart your mouse, press and hold the power button for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I O N - For more information, search for earlier...
View
Page 119
...power button for at least 8 to 10 seconds until the computer turns off the Use Hardware Acceleration option. TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DV D PLAYER - If you voluntarily reformat the hard drive. VIDEO QUALITY PROBLEMS...licensed files cannot be installed. A solid blue screen appears TURN THE COMPUTER OFF - Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I L E S - Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to it....
...power button for at least 8 to 10 seconds until the computer turns off the Use Hardware Acceleration option. TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DV D PLAYER - If you voluntarily reformat the hard drive. VIDEO QUALITY PROBLEMS...licensed files cannot be installed. A solid blue screen appears TURN THE COMPUTER OFF - Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I L E S - Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to it....
View
Page 122
...is in the taskbar, at the lower-right corner of the connection. If the power light is blinking, the computer is not a Dell-branded card, see "Using the Sleep Power State" on Sleep power state, see the manufacturer's instructions for your card. CHECK NETWORK CONNECTION STATUS IN THE... Check the status in the notification area if the computer has a Dell WWAN device installed. If the light is lit or blinking, the computer has power. Double-click the icon to verify your WWAN service - If your screen. Power Problems Fill out the "Diagnostics Checklist" on the computer.
...is in the taskbar, at the lower-right corner of the connection. If the power light is blinking, the computer is not a Dell-branded card, see "Using the Sleep Power State" on Sleep power state, see the manufacturer's instructions for your card. CHECK NETWORK CONNECTION STATUS IN THE... Check the status in the notification area if the computer has a Dell WWAN device installed. If the light is lit or blinking, the computer has power. Double-click the icon to verify your WWAN service - If your screen. Power Problems Fill out the "Diagnostics Checklist" on the computer.
View
Page 127
... T R O L L E R - Video and Display Problems Fill out the "Diagnostics Checklist" on page 176 as a ...- To test the mouse controller (which affects pointer movement) and the operation of the procedures in this section, follow the safety instructions in the "Dell Diagnostics" on page 99. Troubleshooting 127 If you complete these checks. If the touch pad operates correctly, the mouse may be defective. If the AC... adapter has a light, ensure that you begin any setting adjustments). TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. 2 ...
... T R O L L E R - Video and Display Problems Fill out the "Diagnostics Checklist" on page 176 as a ...- To test the mouse controller (which affects pointer movement) and the operation of the procedures in this section, follow the safety instructions in the "Dell Diagnostics" on page 99. Troubleshooting 127 If you complete these checks. If the touch pad operates correctly, the mouse may be defective. If the AC... adapter has a light, ensure that you begin any setting adjustments). TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. 2 ...
View
Page 128
...problem, but the display is at least 60 cm (2 ft) away from the computer or external monitor. Bypass power protection devices, power... strips, and extension cables to change or click the Display icon. S WITCH THE VIDEO IMAGE - M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I O N - R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I T O R - If an error message appears, see "Contacting Dell" on page 110. 128 Troubleshooting or...
...problem, but the display is at least 60 cm (2 ft) away from the computer or external monitor. Bypass power protection devices, power... strips, and extension cables to change or click the Display icon. S WITCH THE VIDEO IMAGE - M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I O N - R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I T O R - If an error message appears, see "Contacting Dell" on page 110. 128 Troubleshooting or...
View
Page 171
... directly to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at the computer so that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 99 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 172. NOTE...
... directly to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at the computer so that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 99 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 172. NOTE...
View
Page 174
... Returning Items for Warranty Repair or Credit Prepare all items being returned (power cables, software floppy disks, guides, and so on page 177. You are missing any accessories that belong with your region, see "Contacting Dell" on the outside of loss during shipment to call for your region,...to speak to call for your invoice or packing slip handy when you have a problem with the item(s) being returned, whether for repair or credit, as missing parts, wrong parts, or incorrect billing, contact Dell for insuring any product returned, and you . 174 Getting Help You are not ...
... Returning Items for Warranty Repair or Credit Prepare all items being returned (power cables, software floppy disks, guides, and so on page 177. You are missing any accessories that belong with your region, see "Contacting Dell" on the outside of loss during shipment to call for your region,...to speak to call for your invoice or packing slip handy when you have a problem with the item(s) being returned, whether for repair or credit, as missing parts, wrong parts, or incorrect billing, contact Dell for insuring any product returned, and you . 174 Getting Help You are not ...
View
Page 184
...) (9 cell) 0.33 kg (0.7 lb) (6 cell) 11.1 VDC 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions (see "Power Problems" on battery life. 300 discharge/charge cycles 0° to 35°C (32° to 95°F) -40° to 65°C (-40° to...
...) (9 cell) 0.33 kg (0.7 lb) (6 cell) 11.1 VDC 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions (see "Power Problems" on battery life. 300 discharge/charge cycles 0° to 35°C (32° to 95°F) -40° to 65°C (-40° to...
View
Page 205
... Cards. P parallel connector - PCI Express can contain multiple logical drives. pixel - Plug-and-Play - power-on a display screen. Diagnostics programs, loaded automatically by the BIOS, that is expressed as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up and down. A single point on...
... Cards. P parallel connector - PCI Express can contain multiple logical drives. pixel - Plug-and-Play - power-on a display screen. Diagnostics programs, loaded automatically by the BIOS, that is expressed as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up and down. A single point on...
View
Page 207
...its corresponding folder or file without having to find it has stopped responding. When you call Dell for errors. Also, you can connect many devices using a single controller. SIM - A... to your Windows desktop and doubleclick the icon, you can often be used for troubleshooting problems. S SAS - real time clock - serial ATA - Each device is often measured in...small computer system interface - A program that keeps the date and time after it first. Battery-powered clock on your computer. real-time clock reset - A jumper on the SCSI controller bus. RPM...
...its corresponding folder or file without having to find it has stopped responding. When you call Dell for errors. Also, you can connect many devices using a single controller. SIM - A... to your Windows desktop and doubleclick the icon, you can often be used for troubleshooting problems. S SAS - real time clock - serial ATA - Each device is often measured in...small computer system interface - A program that keeps the date and time after it first. Battery-powered clock on your computer. real-time clock reset - A jumper on the SCSI controller bus. RPM...
View
Page 213
..., 25 installing, 164 Blu-ray Disc, 58-59, 61, 107 boot sequence, 188 brightness adjusting, 45 C carnet, 170 CD about, 58 CD-RW drive problems, 107 drive problems, 107 Check Disk, 108 cleaning display, 190 keyboard, 190 media, 192 mouse, 191 touch pad, 191 coin-cell battery replacing, 165 computer crashes, 118... slow performance, 110, 120 specifications, 179 stops responding, 118 Index 213 See sound B battery charge gauge, 49 charging, 51 checking the charge, 48 performance, 47 power meter, 49 removing, 52 replacing coin-cell battery, 165 storing, 53 BD.
..., 25 installing, 164 Blu-ray Disc, 58-59, 61, 107 boot sequence, 188 brightness adjusting, 45 C carnet, 170 CD about, 58 CD-RW drive problems, 107 drive problems, 107 Check Disk, 108 cleaning display, 190 keyboard, 190 media, 192 mouse, 191 touch pad, 191 coin-cell battery replacing, 165 computer crashes, 118... slow performance, 110, 120 specifications, 179 stops responding, 118 Index 213 See sound B battery charge gauge, 49 charging, 51 checking the charge, 48 performance, 47 power meter, 49 removing, 52 replacing coin-cell battery, 165 storing, 53 BD.
View
Page 216
... O operating system reinstalling Windows Vista, 134 P phone numbers, 177 power line conditioners, 39 problems, 122 protection devices, 39 surge protectors, 39 UPS, 39 power button description, 23 power light conditions, 122 power management adjusting settings, 167 QuickSet, 167 216 Index M media playing, 55 media control buttons Dell MediaDirect button, 62 description, 25 memory DIMM A, 149 DIMM...
... O operating system reinstalling Windows Vista, 134 P phone numbers, 177 power line conditioners, 39 problems, 122 protection devices, 39 surge protectors, 39 UPS, 39 power button description, 23 power light conditions, 122 power management adjusting settings, 167 QuickSet, 167 216 Index M media playing, 55 media control buttons Dell MediaDirect button, 62 description, 25 memory DIMM A, 149 DIMM...
View
Page 217
... problems blue screen, 119 CD drive, 107 CD-RW drive, 107 computer crashes, 118-119 computer does not start up, 118 computer stops responding, 118 Dell Diagnostics, 99 Dell MediaDirect, 119 drives, 107 DVD drive, 107 error messages, 110 hard drive, 108 IEEE 1394 connector, 116 keyboard, 116 lockups, 118 network, 121 power, 122 power...
... problems blue screen, 119 CD drive, 107 CD-RW drive, 107 computer crashes, 118-119 computer does not start up, 118 computer stops responding, 118 Dell Diagnostics, 99 Dell MediaDirect, 119 drives, 107 DVD drive, 107 error messages, 110 hard drive, 108 IEEE 1394 connector, 116 keyboard, 116 lockups, 118 network, 121 power, 122 power...
View
Page 218
... SIM. See Subscriber Identity Module software problems, 118, 120 software and hardware incompatibilities, 132 sound problems, 125 volume, 125 speakers description, 34 problems, 125 volume, 125 specifications, 179 spyware, 110, 120 stolen computer, 97 Subscriber Identity Module, 153 support contacting Dell, 177 support website, 17 S-video...new computer, 37 traveling with the computer by air, 170 identification tag, 169 packing, 169 tips, 170 troubleshooting Dell Diagnostics, 99 Hardware Troubleshooter, 132 restore computer to previous operating state, 133-134 TV connecting, 63 U uninterruptible...
... SIM. See Subscriber Identity Module software problems, 118, 120 software and hardware incompatibilities, 132 sound problems, 125 volume, 125 speakers description, 34 problems, 125 volume, 125 specifications, 179 spyware, 110, 120 stolen computer, 97 Subscriber Identity Module, 153 support contacting Dell, 177 support website, 17 S-video...new computer, 37 traveling with the computer by air, 170 identification tag, 169 packing, 169 tips, 170 troubleshooting Dell Diagnostics, 99 Hardware Troubleshooter, 132 restore computer to previous operating state, 133-134 TV connecting, 63 U uninterruptible...