User Guide
Page 12
... 297 If the screen is blank 297 If the screen is difficult to read 298 16 Microsoft® Windows® XP Features Transferring Information to a New Computer 299 User Accounts and Fast User Switching 300 Adding User Accounts 300...Dell Diagnostics 313 Starting the Dell Diagnostics From Your Hard Drive . . . . 313 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 313 Dell Diagnostics Main Menu 314 System Lights 316 Diagnostic Lights 317 Beep Codes 319 Error Messages 321 Resolving Software and Hardware Incompatibilities 325 Microsoft® Windows® XP...
... 297 If the screen is blank 297 If the screen is difficult to read 298 16 Microsoft® Windows® XP Features Transferring Information to a New Computer 299 User Accounts and Fast User Switching 300 Adding User Accounts 300...Dell Diagnostics 313 Starting the Dell Diagnostics From Your Hard Drive . . . . 313 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 313 Dell Diagnostics Main Menu 314 System Lights 316 Diagnostic Lights 317 Beep Codes 319 Error Messages 321 Resolving Software and Hardware Incompatibilities 325 Microsoft® Windows® XP...
User Guide
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...; Drivers for technicians or experienced users. • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • How to remove and install parts NOTE: Drivers and documentation updates can use the CD to... not ship with your computer or advanced technical-reference material for my computer • My computer documentation • My device documentation • Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as a PDF at support...
...; Drivers for technicians or experienced users. • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • How to remove and install parts NOTE: Drivers and documentation updates can use the CD to... not ship with your computer or advanced technical-reference material for my computer • My computer documentation • My device documentation • Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as a PDF at support...
User Guide
Page 289
... Diagnostics Checklist as you begin any open files and exit any of beeps identifies a problem. If all tests run successfully, the error condition is installed and configured properly. • Verify that your computer meets the minimum hardware requirements needed to a software problem. ...open programs you are not using to ensure that the device drivers do not conflict with the memory. • Run the Dell Diagnostics. See "Beep Codes" for information. • Ensure that resolves the problem. • See the software documentation for minimum memory requirements. If necessary...
... Diagnostics Checklist as you begin any open files and exit any of beeps identifies a problem. If all tests run successfully, the error condition is installed and configured properly. • Verify that your computer meets the minimum hardware requirements needed to a software problem. ...open programs you are not using to ensure that the device drivers do not conflict with the memory. • Run the Dell Diagnostics. See "Beep Codes" for information. • Ensure that resolves the problem. • See the software documentation for minimum memory requirements. If necessary...
User Guide
Page 305
...rewritable version of the IDE interface for digital transmission between RAM and a device to a DVD+RW disc, and...standard for hard drives and CD drives. error checking and correction - ECP - Similar ... includes special circuitry for distributed desktop, network, enterprise, and Internet... - A group of data transfer between a computer and a digital video display; The DVD player displays a window with common rules and procedures for assistance. DVD+RW - E ECC - extended capabilities port - electromagnetic interference ... the Express Service Code when contacting Dell for use to ...
...rewritable version of the IDE interface for digital transmission between RAM and a device to a DVD+RW disc, and...standard for hard drives and CD drives. error checking and correction - ECP - Similar ... includes special circuitry for distributed desktop, network, enterprise, and Internet... - A group of data transfer between a computer and a digital video display; The DVD player displays a window with common rules and procedures for assistance. DVD+RW - E ECC - extended capabilities port - electromagnetic interference ... the Express Service Code when contacting Dell for use to ...
User Guide
Page 310
...clock speed of files. A type of DRAM that identifies your computer. A bar code label on the system board of some computers that is often measured in the computer... - An I DE O T V- Sony/Philips Digital Interface - Also, you turn off your Windows desktop and doubleclick the icon, you call Dell for troubleshooting problems. S S C A ND I S K - The main circuit board in ... file is embedded with most Windows software packages. SDRAM - www.dell.com | support.dell.com rotations that checks files, folders, and the hard disk's surface for errors. The number of colors and...
...clock speed of files. A type of DRAM that identifies your computer. A bar code label on the system board of some computers that is often measured in the computer... - An I DE O T V- Sony/Philips Digital Interface - Also, you turn off your Windows desktop and doubleclick the icon, you call Dell for troubleshooting problems. S S C A ND I S K - The main circuit board in ... file is embedded with most Windows software packages. SDRAM - www.dell.com | support.dell.com rotations that checks files, folders, and the hard disk's surface for errors. The number of colors and...
User Guide
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... increase the possibility of tracing the problem quickly. This test typically takes 10 to run . Write down the error code and problem description and follow the instructions on the screen. If you contact Dell, technical support will ask for your Service Tag. Option Express Test Extended Test Custom Test Symptom Tree Function Performs...
... increase the possibility of tracing the problem quickly. This test typically takes 10 to run . Write down the error code and problem description and follow the instructions on the screen. If you contact Dell, technical support will ask for your Service Tag. Option Express Test Extended Test Custom Test Symptom Tree Function Performs...
User Guide
Page 316
Blinks green several A configuration error exists. See "Beep Codes" for technical assistance. specific problem is not identified, contact Dell for technical assistance. 316 Troubleshooting Tools and Utilities If the problem is identified. times and then turns off... the graphics card may Check the diagnostic lights to see if the specific problem is in a power-saving mode (Microsoft® Windows® XP). On the desktop computer, a solid green light indicates a network connection. No corrective action is identified. Blinking green The computer is identified. Also,...
Blinks green several A configuration error exists. See "Beep Codes" for technical assistance. specific problem is not identified, contact Dell for technical assistance. 316 Troubleshooting Tools and Utilities If the problem is identified. times and then turns off... the graphics card may Check the diagnostic lights to see if the specific problem is in a power-saving mode (Microsoft® Windows® XP). On the desktop computer, a solid green light indicates a network connection. No corrective action is identified. Blinking green The computer is identified. Also,...
User Guide
Page 319
... two or more serious cause. After POST is complete, all modules without error. • If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell. Beep Codes Your computer might emit a series of beeps during start -up : 1... module. This pattern also displays when you are installing are compatible with your computer. • If the problem persists, contact Dell. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. lights turn green briefly before turning off to...
... two or more serious cause. After POST is complete, all modules without error. • If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell. Beep Codes Your computer might emit a series of beeps during start -up : 1... module. This pattern also displays when you are installing are compatible with your computer. • If the problem persists, contact Dell. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. lights turn green briefly before turning off to...
User Guide
Page 321
...DLL FILE WAS NOT FOUND - BAD COMMAND OR FILE NAME - See "Drive Problems." If the message is missing an essential file. Contact Dell and report the checkpoint code (nnnn) to open is not listed, see the documentation for installation instructions. See "Drive Problems." To remove and then reinstall the program... HAS FAILED - See "Drive Problems." A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these checks. BAD ERROR-CORRECTION CODE (ECC) ON DISK READ - DATA ERROR - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT...
...DLL FILE WAS NOT FOUND - BAD COMMAND OR FILE NAME - See "Drive Problems." If the message is missing an essential file. Contact Dell and report the checkpoint code (nnnn) to open is not listed, see the documentation for installation instructions. See "Drive Problems." To remove and then reinstall the program... HAS FAILED - See "Drive Problems." A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these checks. BAD ERROR-CORRECTION CODE (ECC) ON DISK READ - DATA ERROR - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT...
User Guide
Page 329
... and you call . Product Information If you need information about additional products available from Dell, or if you call . Returns that belong with your Express Service Code ready when you would like to Dell. Before You Call NOTE: Have your order, such as missing parts, wrong parts...On Delivery (C.O.D.) packages are missing any accessories that are not accepted. Problems With Your Order If you have run and any error messages reported by the Dell Diagnostics. 4 Include any of the box. Returning Items for Warranty Repair or Credit Prepare all items being returned (power ...
... and you call . Product Information If you need information about additional products available from Dell, or if you call . Returns that belong with your Express Service Code ready when you would like to Dell. Before You Call NOTE: Have your order, such as missing parts, wrong parts...On Delivery (C.O.D.) packages are missing any accessories that are not accepted. Problems With Your Order If you have run and any error messages reported by the Dell Diagnostics. 4 Include any of the box. Returning Items for Warranty Repair or Credit Prepare all items being returned (power ...
User Guide
Page 331
...If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you connected to determine the contents of the system's start-up ... file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you can ...
...If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you connected to determine the contents of the system's start-up ... file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you can ...