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...Core is intended for property damage, personal injury, or death. Dell Inc. A00 and other than its own. NOTICE: A NOTICE indicates either trademarks or registered trademarks of Dell Inc.; If you purchased a Dell™ n Series computer, any references in this text: Dell, Latitude, Wi-Fi Catcher, Dell MediaDirect, DellConnect, and the DELL...any proprietary interest in this document to avoid the problem. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that is used by Dell under license; Macrovision Product Notice This product incorporates ...
...Core is intended for property damage, personal injury, or death. Dell Inc. A00 and other than its own. NOTICE: A NOTICE indicates either trademarks or registered trademarks of Dell Inc.; If you purchased a Dell™ n Series computer, any references in this text: Dell, Latitude, Wi-Fi Catcher, Dell MediaDirect, DellConnect, and the DELL...any proprietary interest in this document to avoid the problem. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that is used by Dell under license; Macrovision Product Notice This product incorporates ...
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Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft...
Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft...
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.... Battery Removal CAUTION: Before you begin any other computers with your Dell™ computer. The computer turns on the fan when the computer gets hot. The battery is normal and does not indicate a problem with your computer. CAUTION: Before removing or replacing the battery, turn...or explosion. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from other external cables from Dell. CAUTION: Using an incompatible battery may increase the risk of the procedures in this section, follow the safety instructions that shipped ...
.... Battery Removal CAUTION: Before you begin any other computers with your Dell™ computer. The computer turns on the fan when the computer gets hot. The battery is normal and does not indicate a problem with your computer. CAUTION: Before removing or replacing the battery, turn...or explosion. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from other external cables from Dell. CAUTION: Using an incompatible battery may increase the risk of the procedures in this section, follow the safety instructions that shipped ...
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... incorrectly installed. Steady blue and the computer is The display is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. If the power lights are : Power light behavior Indication Off The computer is either turned off or is in this...
... incorrectly installed. Steady blue and the computer is The display is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. If the power lights are : Power light behavior Indication Off The computer is either turned off or is in this...
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... short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Continue until you have two or more serious cause (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. board failure 34 Troubleshooting One possible beep code ...consists of the same type into your computer see "Dell Diagnostics" on page 42). If your...
... short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Continue until you have two or more serious cause (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. board failure 34 Troubleshooting One possible beep code ...consists of the same type into your computer see "Dell Diagnostics" on page 42). If your...
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... L E D D U E T O F A I A R Y DEVICE FAILURE - Failure 7 CPU-cache test Contact Dell. AU X I L I L U R E - If the problem persists, contact Dell (see "Contacting Dell" on page 65). Code Description (repetitive short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special memory failure ... N A M E - motherboard failure. 6 Video BIOS Test Contact Dell. Possible at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time clock 1 Replace the battery (see "Contacting Dell" on page 65). failure Error Messages CAUTION: Before you begin any ...
... L E D D U E T O F A I A R Y DEVICE FAILURE - Failure 7 CPU-cache test Contact Dell. AU X I L I L U R E - If the problem persists, contact Dell (see "Contacting Dell" on page 65). Code Description (repetitive short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special memory failure ... N A M E - motherboard failure. 6 Video BIOS Test Contact Dell. Possible at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time clock 1 Replace the battery (see "Contacting Dell" on page 65). failure Error Messages CAUTION: Before you begin any ...
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... Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). The hard drive may be defective. If the problem persists, try another drive. Correct the appropriate options in the Dell Diagnostics (see "Dell Diagnostics" on page 42). Run the Keyboard ...Controller test in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a...
... Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). The hard drive may be defective. If the problem persists, try another drive. Correct the appropriate options in the Dell Diagnostics (see "Dell Diagnostics" on page 42). Run the Keyboard ...Controller test in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a...
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...documentation for installation instructions. Run the Windows error-checking utility to open . Troubleshooting 39 N O T I M E R T I C K I V E - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 65). OPTIONAL R O M B A D CHECKSUM - D L L F I N G S YS T E M N O T F O U N D - Windows XP: ...structure on the system board may have too many programs open is missing an essential file. NOT ENOUGH MEMORY OR RESOURCES. If the problem persists, contact Dell (see "Dell Diagnostics" on page 65). SECTOR NOT FOUND - A chip on the hard drive. OP E R A T I L E ...
...documentation for installation instructions. Run the Windows error-checking utility to open . Troubleshooting 39 N O T I M E R T I C K I V E - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 65). OPTIONAL R O M B A D CHECKSUM - D L L F I N G S YS T E M N O T F O U N D - Windows XP: ...structure on the system board may have too many programs open is missing an essential file. NOT ENOUGH MEMORY OR RESOURCES. If the problem persists, contact Dell (see "Dell Diagnostics" on page 65). SECTOR NOT FOUND - A chip on the hard drive. OP E R A T I L E ...
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... Date and Time options. Connect your computer to an electrical outlet to charge the battery. If the message reappears, contact Dell (see "Dell Diagnostics" on page 65). If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Correct the settings for either the operating system or the program that supports the...
... Date and Time options. Connect your computer to an electrical outlet to charge the battery. If the message reappears, contact Dell (see "Dell Diagnostics" on page 65). If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Correct the settings for either the operating system or the program that supports the...
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... - NOTICE - A PARAMETER OUT OF RANGE MAY OR M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I C A L S U P P O R T - This feature can be malfunctioning or motherboard failure (see your Service Manual at support.dell.com). Troubleshooting 41 FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I V E P R O B L E M - CMOS CHECKSUM ERROR - N O B O O T D E V I C E AVAILABLE - No bootable partition on hard drive, or the hard drive cable is loose...
... - NOTICE - A PARAMETER OUT OF RANGE MAY OR M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I C A L S U P P O R T - This feature can be malfunctioning or motherboard failure (see your Service Manual at support.dell.com). Troubleshooting 41 FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I V E P R O B L E M - CMOS CHECKSUM ERROR - N O B O O T D E V I C E AVAILABLE - No bootable partition on hard drive, or the hard drive cable is loose...
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... Hardware Troubleshooter list, select the option that best describes the problem and follow the remaining troubleshooting steps. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you begin . NOTE: The Dell Drivers and Utilities media is optional and may not ship with... press to start the search. 3 In the search results, select the option that best describes the problem and click Next to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in the search field and press to resolve the incompatibility. When...
... Hardware Troubleshooter list, select the option that best describes the problem and follow the remaining troubleshooting steps. NOTICE: The Dell Diagnostics works only on page 46) and run the Dell Diagnostics before you begin . NOTE: The Dell Drivers and Utilities media is optional and may not ship with... press to start the search. 3 In the search results, select the option that best describes the problem and click Next to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in the search field and press to resolve the incompatibility. When...
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...your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Dell computer to diagnose and fix the problem(s). • If an error message occurs in this section, follow the ...instructions on the screen. Power Problems CAUTION: Before you begin any of the computer and the electrical ...
...your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Dell computer to diagnose and fix the problem(s). • If an error message occurs in this section, follow the ...instructions on the screen. Power Problems CAUTION: Before you begin any of the computer and the electrical ...
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... panel cable are securely connected to the system board (see your Service Manual at support.dell.com). Press a key on . • If the display is in standby mode. There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all... memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged...
... panel cable are securely connected to the system board (see your Service Manual at support.dell.com). Press a key on . • If the display is in standby mode. There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all... memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged...
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... the memory modules (see your Service Manual at support.dell.com) to see "Dell Diagnostics" on page 42). For more information about the type of memory supported by your computer is supported by your computer. Lockups and Software Problems CAUTION: Before you begin any of the procedures in...your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation ...
... the memory modules (see your Service Manual at support.dell.com) to see "Dell Diagnostics" on page 42). For more information about the type of memory supported by your computer is supported by your computer. Lockups and Software Problems CAUTION: Before you begin any of the procedures in...your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation ...
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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that ... with the operating system installed on the screen. If you receive notifications. To enroll for your computer meets the minimum hardware requirements needed to support.dell.com/technicalupdate. 48 Troubleshooting A solid blue screen appears TURN THE COMPUTER OFF - BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that ... with the operating system installed on the screen. If you receive notifications. To enroll for your computer meets the minimum hardware requirements needed to support.dell.com/technicalupdate. 48 Troubleshooting A solid blue screen appears TURN THE COMPUTER OFF - BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the...
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... of your administrator to continue. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. otherwise, contact your problem and, if necessary, update the driver. Scroll down the list to the device name, you may appear. NOTE: The User Account Control window may need... Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon.
... of your administrator to continue. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. otherwise, contact your problem and, if necessary, update the driver. Scroll down the list to the device name, you may appear. NOTE: The User Account Control window may need... Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon.
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NOTE: The User Account Control window may appear. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to the operating state that existed before you installed the new driver. If not, go to ... was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If this is your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Drivers and Utilities NOTICE...
NOTE: The User Account Control window may appear. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to the operating state that existed before you installed the new driver. If not, go to ... was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If this is your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Drivers and Utilities NOTICE...
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... an earlier operating state without affecting data files. Use the media only if System Restore did not resolve your operating system problem. • If you received Operating System media with your computer, you can restore your operating system in an undesirable operating state. Use... Dell Factory Image Restore only if System Restore did not resolve your operating system problem. 3 Double-click the type of device for which you are installing the driver (for example, Audio...
... an earlier operating state without affecting data files. Use the media only if System Restore did not resolve your operating system problem. • If you received Operating System media with your computer, you can restore your operating system in an undesirable operating state. Use... Dell Factory Image Restore only if System Restore did not resolve your operating system problem. 3 Double-click the type of device for which you are installing the driver (for example, Audio...
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..., the steps below apply only to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. 56 Reinstalling Software NOTE: Dell Factory Image Restore may not be available in when you reinstall Windows XP with less than 200 MB of low disk space. Use or...digital photos, music files, and so on the hard drive and removes any programs or drivers installed after you received your operating system problem. regardless of free hard-disk space available, System Restore is unchecked. Enabling System Restore NOTE: Windows Vista does not disable System Restore;
..., the steps below apply only to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. 56 Reinstalling Software NOTE: Dell Factory Image Restore may not be available in when you reinstall Windows XP with less than 200 MB of low disk space. Use or...digital photos, music files, and so on the hard drive and removes any programs or drivers installed after you received your operating system problem. regardless of free hard-disk space available, System Restore is unchecked. Enabling System Restore NOTE: Windows Vista does not disable System Restore;
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... the command prompt, type administrator in before you want to continue reformatting the hard drive and restoring the system software to correct a problem with Factory Image Restore, click Cancel. 7 Click the checkbox to restart the computer. NOTE: Depending upon your configuration, you are ... to confirm that you installed the new device driver. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: If you do not want to proceed with a newly installed driver, first...
... the command prompt, type administrator in before you want to continue reformatting the hard drive and restoring the system software to correct a problem with Factory Image Restore, click Cancel. 7 Click the checkbox to restart the computer. NOTE: Depending upon your configuration, you are ... to confirm that you installed the new device driver. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: If you do not want to proceed with a newly installed driver, first...