Quick Reference Guide
Page 27
... or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 36). Press a key on the top cover of your computer. Troubleshooting CAUTION: To guard against the likelihood ...beeps during start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Tools Power Lights The two-color power-button light located on the front and on the keyboard, move the mouse, or press the power button to resume normal...
... or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 36). Press a key on the top cover of your computer. Troubleshooting CAUTION: To guard against the likelihood ...beeps during start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Tools Power Lights The two-color power-button light located on the front and on the keyboard, move the mouse, or press the power button to resume normal...
Quick Reference Guide
Page 31
If the problem persists, try another drive. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). K E Y B O A R D D A T A L I N E F A I L U R E - For external keyboards, check the cable connection. A memory module may be faulty or improperly seated. Troubleshooting 31 Shut down the computer, reinstall the hard drive, and restart the ...
If the problem persists, try another drive. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 36). K E Y B O A R D D A T A L I N E F A I L U R E - For external keyboards, check the cable connection. A memory module may be faulty or improperly seated. Troubleshooting 31 Shut down the computer, reinstall the hard drive, and restart the ...
Quick Reference Guide
Page 34
...The battery is not listed in the Dell Diagnostics (see "Contacting Dell" on page 61). CPU FAN FAILURE - See your Service Manual at support.dell.com or see "Contacting Dell" on page 61 for assistance). X : \ I S N O T A C C E S S I C A L L Y L O W - TI M E - The keyboard controller may be malfunctioning, or a ...may be malfunctioning. Correct the settings for assistance. ALERT! Replace processor fan. TIME- If the problem persists, contact Dell (see "Contacting Dell" on page 36). Replace the battery, or connect the computer to an electrical outlet; FOR HELP IN...
...The battery is not listed in the Dell Diagnostics (see "Contacting Dell" on page 61). CPU FAN FAILURE - See your Service Manual at support.dell.com or see "Contacting Dell" on page 61 for assistance). X : \ I S N O T A C C E S S I C A L L Y L O W - TI M E - The keyboard controller may be malfunctioning, or a ...may be malfunctioning. Correct the settings for assistance. ALERT! Replace processor fan. TIME- If the problem persists, contact Dell (see "Contacting Dell" on page 36). Replace the battery, or connect the computer to an electrical outlet; FOR HELP IN...
Quick Reference Guide
Page 35
...cable is loose, or no bootable device exists. • If the hard drive is your Service Manual at support.dell.com). Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is installed properly and partitioned as a boot... device. • Enter system setup and ensure that best describes the problem and follow the remaining troubleshooting steps. HA R D -DISK DRIVE FAILURE - Keyboard failure or keyboard cable loose. USB OVER CURRENT ERROR - KEYBOARD FAILURE - A chip on page 61 for assistance).
...cable is loose, or no bootable device exists. • If the hard drive is your Service Manual at support.dell.com). Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is installed properly and partitioned as a boot... device. • Enter system setup and ensure that best describes the problem and follow the remaining troubleshooting steps. HA R D -DISK DRIVE FAILURE - Keyboard failure or keyboard cable loose. USB OVER CURRENT ERROR - KEYBOARD FAILURE - A chip on page 61 for assistance).
Quick Reference Guide
Page 39
... that the processor power cable is successfully communicating with your Service Manual at support.dell.com). ELIMINATE INTERFERENCE - Some possible causes of interference are not using to the same electrical outlet Memory Problems CAUTION: Before you are : • Power, keyboard, and mouse extension cables • Too many devices connected to the same power...
... that the processor power cable is successfully communicating with your Service Manual at support.dell.com). ELIMINATE INTERFERENCE - Some possible causes of interference are not using to the same electrical outlet Memory Problems CAUTION: Before you are : • Power, keyboard, and mouse extension cables • Too many devices connected to the same power...
Quick Reference Guide
Page 40
...COMPUTER OFF - Lockups and Software Problems CAUTION: Before you are unable to get a response by your computer. If you begin any of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on your keyboard or moving your mouse, press and...10 seconds (until the computer turns off), and then restart your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to perform an operating system shutdown. The computer does not start up ENSURE THAT THE POWER ...
...COMPUTER OFF - Lockups and Software Problems CAUTION: Before you are unable to get a response by your computer. If you begin any of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on your keyboard or moving your mouse, press and...10 seconds (until the computer turns off), and then restart your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to perform an operating system shutdown. The computer does not start up ENSURE THAT THE POWER ...
Quick Reference Guide
Page 41
...Click Start →Control Panel→Programs→Use an older program with the operating system installed on your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that it runs in its documentation or...DVD. If necessary, uninstall and then reinstall the program. If you are unable to get a response by pressing a key on your keyboard or moving your computer. A solid blue screen appears TURN THE COMPUTER OFF - Troubleshooting 41 A program crashes repeatedly NOTE: Most software ...
...Click Start →Control Panel→Programs→Use an older program with the operating system installed on your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that it runs in its documentation or...DVD. If necessary, uninstall and then reinstall the program. If you are unable to get a response by pressing a key on your keyboard or moving your computer. A solid blue screen appears TURN THE COMPUTER OFF - Troubleshooting 41 A program crashes repeatedly NOTE: Most software ...
Quick Reference Guide
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... configurations, the primary hard drive is the first drive detected by the computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on your primary hard drive. Reinstalling Software 51 See "Returning to... System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with Factory Image Restore, click Cancel. 7 Click the checkbox to select Dell Factory Tools, then Dell Factory Image Restore. 6 On the Dell Factory Image Restore welcome screen, click Next.
... configurations, the primary hard drive is the first drive detected by the computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on your primary hard drive. Reinstalling Software 51 See "Returning to... System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with Factory Image Restore, click Cancel. 7 Click the checkbox to select Dell Factory Tools, then Dell Factory Image Restore. 6 On the Dell Factory Image Restore welcome screen, click Next.
Quick Reference Guide
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...software problems, 41 troubleshooting, 40-41 updates, 42 specifications AC adapter, 24 audio, 21 battery, 23 communications, 21 display, 22 environmental, 26 keyboard, 23 memory, 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell,... U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and Settings Transfer Wizard, 15 Index 65
...software problems, 41 troubleshooting, 40-41 updates, 42 specifications AC adapter, 24 audio, 21 battery, 23 communications, 21 display, 22 environmental, 26 keyboard, 23 memory, 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell,... U updates software and hardware, 42 W warranty information, 54 Windows License label, 54 Windows Vista Dell Factory Image Restore, 50-51 Program Compatibility wizard, 41 reinstalling, 53 System Restore, 48 Windows XP Device Driver Rollback, 46 Files and Settings Transfer Wizard, 15 Index 65
Service Manual
Page 1
...loss of data and tells you how to change without the written permission of Dell Inc.; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are registered trademarks, and Core is a trademark of the Blu-ray Disc Association; Reproduction in any proprietary ... to avoid the problem. Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Working on Your Computer Bottom of the Base Assembly Hard Drive Wireless Local Area Network (WLAN) Card Modem Card Fan Processor Heat Sink Processor Module Memory Hinge Cover Keyboard LED Dashboard Display ...
...loss of data and tells you how to change without the written permission of Dell Inc.; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are registered trademarks, and Core is a trademark of the Blu-ray Disc Association; Reproduction in any proprietary ... to avoid the problem. Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Working on Your Computer Bottom of the Base Assembly Hard Drive Wireless Local Area Network (WLAN) Card Modem Card Fan Processor Heat Sink Processor Module Memory Hinge Cover Keyboard LED Dashboard Display ...
Service Manual
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...Troubleshooting Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Tools Solving Problems Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any installed graphics cards. Your computer has three keyboard status lights located above the keyboard. l If the problem persists, contact Dell Support...memory of the same type into your computer (see Replacing a Memory Module) and restart the computer. l If the problem persists, contact Dell Support. l If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then...
...Troubleshooting Dell™ Latitude™ E5400 and E5500 Service Manual Troubleshooting Tools Solving Problems Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any installed graphics cards. Your computer has three keyboard status lights located above the keyboard. l If the problem persists, contact Dell Support...memory of the same type into your computer (see Replacing a Memory Module) and restart the computer. l If the problem persists, contact Dell Support. l If two or more memory modules are installed, remove the modules (see Removing a Memory Module), then...
Service Manual
Page 63
... to be working properly. 2. NOTE: If your system board, keyboard, display, memory, hard drive, etc. ¡ During the assessment, answer any questions that is known to start the Dell Diagnostics from the Drivers and Utilities media provided with your computer. ... successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Type hardware troubleshooter in Solving Problems, and then run a complete test on Dell computers. In the search results, select the option that best describes the problem, and click Next to select Test System ...
... to be working properly. 2. NOTE: If your system board, keyboard, display, memory, hard drive, etc. ¡ During the assessment, answer any questions that is known to start the Dell Diagnostics from the Drivers and Utilities media provided with your computer. ... successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Type hardware troubleshooter in Solving Problems, and then run a complete test on Dell computers. In the search results, select the option that best describes the problem, and click Next to select Test System ...
Service Manual
Page 64
...start from the optical drive. NOTE: Keyboard failure may result when a key is active. If you wait too long and the operating system logo appears, continue to the Dell Diagnostics Main Menu. 11. or down any error codes and problem descriptions exactly as they appear and follow...desktop, then shut down any error codes and problem descriptions exactly as they appear and follow the instructions on your computer or at support.dell.com. 1. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to complete. Selecting ...
...start from the optical drive. NOTE: Keyboard failure may result when a key is active. If you wait too long and the operating system logo appears, continue to the Dell Diagnostics Main Menu. 11. or down any error codes and problem descriptions exactly as they appear and follow...desktop, then shut down any error codes and problem descriptions exactly as they appear and follow the instructions on your computer or at support.dell.com. 1. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to complete. Selecting ...
Service Manual
Page 68
...and to get a response by Windows - Windows XP: 1. Windows Vista: 1. If you have problems with a Dell IEEE 1394 device - Turn the computer off ), and then restart your computer. Lockups and Software Problems CAUTION: Before you are unable to the electrical outlet The computer stops responding NOTICE: You may ... on the computer Ensure that the IEEE 1394 device is recognized by pressing a key on your keyboard or moving your mouse, press and hold the power button for at support.dell.com. Ensure that the IEEE 1394 device is enabled in system setup - Click Device Manager. ...
...and to get a response by Windows - Windows XP: 1. Windows Vista: 1. If you have problems with a Dell IEEE 1394 device - Turn the computer off ), and then restart your computer. Lockups and Software Problems CAUTION: Before you are unable to the electrical outlet The computer stops responding NOTICE: You may ... on the computer Ensure that the IEEE 1394 device is recognized by pressing a key on your keyboard or moving your mouse, press and hold the power button for at support.dell.com. Ensure that the IEEE 1394 device is enabled in system setup - Click Device Manager. ...
Service Manual
Page 69
A program is successfully communicating with the operating system installed on your keyboard or moving your computer. l Ensure that your computer meets the minimum hardware requirements needed to run the software. l If necessary, uninstall and then reinstall...in an environment similar to non-XP operating system environments. 1. l Run the Dell Diagnostics (see Replacing a Memory Module). l Save and close any open files or programs and shut down your computer through the Start menu Memory Problems CAUTION: Before you begin any open files and exit any of the procedures in...
A program is successfully communicating with the operating system installed on your keyboard or moving your computer. l Ensure that your computer meets the minimum hardware requirements needed to run the software. l If necessary, uninstall and then reinstall...in an environment similar to non-XP operating system environments. 1. l Run the Dell Diagnostics (see Replacing a Memory Module). l Save and close any open files or programs and shut down your computer through the Start menu Memory Problems CAUTION: Before you begin any open files and exit any of the procedures in...
Service Manual
Page 70
...the safety instructions that shipped with your computer. Run the Hardware Troubleshooter - Video and Display Problems If the power light is off nearby fans, fluorescent lights, or halogen lamps to the...right corner of the procedures in the lower-right corner of your computer at support.dell.com. Eliminate possible interference - No sound from the headphone connector - Adjust the Windows... power light is green and the computer is automatically disabled when headphones are : l Power, keyboard, and mouse extension cables l Too many devices connected to the same power strip l Multiple...
...the safety instructions that shipped with your computer. Run the Hardware Troubleshooter - Video and Display Problems If the power light is off nearby fans, fluorescent lights, or halogen lamps to the...right corner of the procedures in the lower-right corner of your computer at support.dell.com. Eliminate possible interference - No sound from the headphone connector - Adjust the Windows... power light is green and the computer is automatically disabled when headphones are : l Power, keyboard, and mouse extension cables l Too many devices connected to the same power strip l Multiple...