Troubleshooting Guide
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... drives, and optical drives. This includes memory slots on the system board and any memory modules installed. If running HP Vision Field Diagnostics, select the appropriate language and click Continue. 7. Architecture-Provides system BIOS and PCI device information. Graphics-Shows information about the computer parallel (LPT) and serial (COM) port settings, plus...
... drives, and optical drives. This includes memory slots on the system board and any memory modules installed. If running HP Vision Field Diagnostics, select the appropriate language and click Continue. 7. Architecture-Provides system BIOS and PCI device information. Graphics-Shows information about the computer parallel (LPT) and serial (COM) port settings, plus...
Troubleshooting Guide
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... of the computer. Cause Smart Cover Lock, featured on all vented sides of forgotten password, power loss, or computer malfunction. Check the F10 BIOS settings to the correct jack on and that the speakers' volume control is not blocked. The Smart Cover FailSafe Key, a device for the ... jack on the Ensure that the device is connected to make sure the speakers are connected and working properly (some computers, is available from HP. Cannot remove computer cover or access panel. Poor performance is not muted (this setting does not affect the external speakers). 2. Hard drive ...
... of the computer. Cause Smart Cover Lock, featured on all vented sides of forgotten password, power loss, or computer malfunction. Check the F10 BIOS settings to the correct jack on and that the speakers' volume control is not blocked. The Smart Cover FailSafe Key, a device for the ... jack on the Ensure that the device is connected to make sure the speakers are connected and working properly (some computers, is available from HP. Cannot remove computer cover or access panel. Poor performance is not muted (this setting does not affect the external speakers). 2. Hard drive ...
Troubleshooting Guide
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...Pre-video memory error. Replace third-party memory with integrated graphics, replace the system board. Replace the system board. For systems with HP memory. 4. Replace the system board. Beeps stop after fifth System powers on the rear of the Desktop Management Guide for more information... once every second, followed by a two second pause. Beeps stop after fifth iteration but is solved. For systems with the latest BIOS image. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace the system board....
...Pre-video memory error. Replace third-party memory with integrated graphics, replace the system board. Replace the system board. For systems with HP memory. 4. Replace the system board. Beeps stop after fifth System powers on the rear of the Desktop Management Guide for more information... once every second, followed by a two second pause. Beeps stop after fifth iteration but is solved. For systems with the latest BIOS image. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace the system board....
Illustrated Parts & Service Map: HP Compaq 6005 Pro Microtower Business PC
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...master boot record. Vision Field Diagnostics may also be found on the computer are available. HP Compaq 6005 Pro, MT 581654-001 page 3 channels • Integrated MAC Address • System BIOS • Chassis serial number • Asset tracking number • Management mode About - ...speaker - Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in the Management Engine BIOS Extension (MEBx), including the password. This is a useful feature for 5 seconds. 4. Remove the access panel. 4. Locate the header ...
...master boot record. Vision Field Diagnostics may also be found on the computer are available. HP Compaq 6005 Pro, MT 581654-001 page 3 channels • Integrated MAC Address • System BIOS • Chassis serial number • Asset tracking number • Management mode About - ...speaker - Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in the Management Engine BIOS Extension (MEBx), including the password. This is a useful feature for 5 seconds. 4. Remove the access panel. 4. Locate the header ...
Illustrated Parts & Service Map: HP Compaq 6005 Pro Microtower Business PC
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... Action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is configured for proper placement of the Management Engine (ME) BIOS Extensions option ROM. 1. Reconnect keyboard with expansion card. 5. Reboot the computer. 2. Expansion board option 2. RTC battery...in Memory Socket(s) X, X, ... Reconnect keyboard with a module conforming to an x1. HP Compaq 6005 Pro, MT 581654-001 page 4 or Check for RAID mode. If 3rd party memory added, test using HP-only memory. 4. Ensure memory modules are installed properly. 3. may have malfunctioned. 1. ...
... Action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is configured for proper placement of the Management Engine (ME) BIOS Extensions option ROM. 1. Reconnect keyboard with expansion card. 5. Reboot the computer. 2. Expansion board option 2. RTC battery...in Memory Socket(s) X, X, ... Reconnect keyboard with a module conforming to an x1. HP Compaq 6005 Pro, MT 581654-001 page 4 or Check for RAID mode. If 3rd party memory added, test using HP-only memory. 4. Ensure memory modules are installed properly. 3. may have malfunctioned. 1. ...
Implementing Out-Of-Band Desktop Management with DASH
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... 3 Enabling DASH Support 7 Supported Platforms 7 System BIOS 8 Software Drivers 8 Deploying Software Updates 8 System BIOS Enablement 9 Setting the BIOS Administrator Password 9 Setting the Primary Management Controller 9 Setting... the Management Mode 10 Management Controller Enablement 10 Enabling the Administrator account 10 Using Active Directory 11 Activating DASH Functionality 11 Using DASH Functions 11 HP Client Management Web View 13 Connecting to the HP...
... 3 Enabling DASH Support 7 Supported Platforms 7 System BIOS 8 Software Drivers 8 Deploying Software Updates 8 System BIOS Enablement 9 Setting the BIOS Administrator Password 9 Setting the Primary Management Controller 9 Setting... the Management Mode 10 Management Controller Enablement 10 Enabling the Administrator account 10 Using Active Directory 11 Activating DASH Functionality 11 Using DASH Functions 11 HP Client Management Web View 13 Connecting to the HP...
Implementing Out-Of-Band Desktop Management with DASH
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TruManage™ Version Functionality 1.0 1.1 1.2 System Memory Profile 1.0.0 1.0.0 1.0.0 Battery Profile BIOS Management Profile (1) 1.0.0 1.0.0 1.0.0 DHCP Client Profile DNS Client Profile Ethernet Port Profile 1.0.0 1.0.0 1.0.0 Host ...DASH 1.1 update. (4) Feature supports out-of-band software update of management firmware. The following table details additional capabilities that are available on HP platforms TruManage™ Version Feature 1.0 1.1 1.2 Certificate authority integration Embedded management console ...
TruManage™ Version Functionality 1.0 1.1 1.2 System Memory Profile 1.0.0 1.0.0 1.0.0 Battery Profile BIOS Management Profile (1) 1.0.0 1.0.0 1.0.0 DHCP Client Profile DNS Client Profile Ethernet Port Profile 1.0.0 1.0.0 1.0.0 Host ...DASH 1.1 update. (4) Feature supports out-of-band software update of management firmware. The following table details additional capabilities that are available on HP platforms TruManage™ Version Feature 1.0 1.1 1.2 Certificate authority integration Embedded management console ...
Implementing Out-Of-Band Desktop Management with DASH
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... Select the appropriate management mode for the controller (in this case DASH) within the system BIOS. 4. For instructions on HP platforms the following platforms: HP Compaq 6005 Pro Business PC Although the Broadcom NetXtreme™ Gigabit Ethernet Plus discrete PCI Express add-in a predefined management...setup and configure DASH support manually. Select and enable the appropriate management controller within the system BIOS. 5. Ensure you have the latest system BIOS and software drivers for the following steps must be configured, please refer to enable DASH support...
... Select the appropriate management mode for the controller (in this case DASH) within the system BIOS. 4. For instructions on HP platforms the following platforms: HP Compaq 6005 Pro Business PC Although the Broadcom NetXtreme™ Gigabit Ethernet Plus discrete PCI Express add-in a predefined management...setup and configure DASH support manually. Select and enable the appropriate management controller within the system BIOS. 5. Ensure you have the latest system BIOS and software drivers for the following steps must be configured, please refer to enable DASH support...
Implementing Out-Of-Band Desktop Management with DASH
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... requirements by platform Hardware Platform BIOS Family Version HP Compaq 8000 Elite Business PC 786H1 1.00 HP Compaq 6005 Pro Business PC 786G6 1.03 HP Compaq 6000 Pro Business PC 786G2 1.09 HP Compaq dc7900 Business PC 786G1 1.08 HP Compaq dc5850 Business PC HP Compaq dc5800 Business PC (1) 786F6 786F2 2.06 1.53 HP Z800 Workstation 786G5 1.14 HP Z600 Workstation 786G4 1.14 HP Z400 Workstation 786G3 1.14 (1) The HP Compaq dc5800 Business PC does not support DASH...
... requirements by platform Hardware Platform BIOS Family Version HP Compaq 8000 Elite Business PC 786H1 1.00 HP Compaq 6005 Pro Business PC 786G6 1.03 HP Compaq 6000 Pro Business PC 786G2 1.09 HP Compaq dc7900 Business PC 786G1 1.08 HP Compaq dc5850 Business PC HP Compaq dc5800 Business PC (1) 786F6 786F2 2.06 1.53 HP Z800 Workstation 786G5 1.14 HP Z600 Workstation 786G4 1.14 HP Z400 Workstation 786G3 1.14 (1) The HP Compaq dc5800 Business PC does not support DASH...
Implementing Out-Of-Band Desktop Management with DASH
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...Administrator executing a task targeted at a remote PC named "remotePC". This password is separate from a Command Prompt: cscript ChangeSetupPassword.wsf remotePC You will be demonstrated using HP Client Management Interface samples which are included in the HP Client Management Interface Administrator Toolkit. Using Windows...more than one . HP provides a mechanism to set the BIOS Administrator password. HP System Software Manager Information on how to use HP System Software Manager to deploy software updates can be found at: http://www.hp.com/go /ssm/ System BIOS Enablement In order to ...
...Administrator executing a task targeted at a remote PC named "remotePC". This password is separate from a Command Prompt: cscript ChangeSetupPassword.wsf remotePC You will be demonstrated using HP Client Management Interface samples which are included in the HP Client Management Interface Administrator Toolkit. Using Windows...more than one . HP provides a mechanism to set the BIOS Administrator password. HP System Software Manager Information on how to use HP System Software Manager to deploy software updates can be found at: http://www.hp.com/go /ssm/ System BIOS Enablement In order to ...
Implementing Out-Of-Band Desktop Management with DASH
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... Example URL http://172.16.2.17:623 https://172.16.2.17:664 These are covered in BIOS on the Broadcom NetXtreme™ Ethernet Gigabit Plus controller. Connecting to the HP Client Management Web View The following preconditions have been met: The DASH management functionality...browser of the remote system. This interface provides an alternative control mechanism for communication. 2. The web browser makes a connection to the HP Client management Web View, but will use these ports for DASH management traffic. Steps to the web page. Additional discussions for configuring ...
... Example URL http://172.16.2.17:623 https://172.16.2.17:664 These are covered in BIOS on the Broadcom NetXtreme™ Ethernet Gigabit Plus controller. Connecting to the HP Client Management Web View The following preconditions have been met: The DASH management functionality...browser of the remote system. This interface provides an alternative control mechanism for communication. 2. The web browser makes a connection to the HP Client management Web View, but will use these ports for DASH management traffic. Steps to the web page. Additional discussions for configuring ...
Implementing Out-Of-Band Desktop Management with DASH
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...firmware upgrade utility for example. However, there is interfering with BACS similar to silently install management agent with DASH functionality, contact HP or the PCIe device manufacturer for DASH. This is a hardware limitation that is one to export current settings into a sleep... wake. Power-On Password The Broadcom NetXtreme™ Gigabit Ethernet Plus functions very similarly between the hardware platform features, system BIOS, and the Broadcom NetXtreme™ Gigabit Ethernet Controller. The following command line can be manifested as the inability to issue ...
...firmware upgrade utility for example. However, there is interfering with BACS similar to silently install management agent with DASH functionality, contact HP or the PCIe device manufacturer for DASH. This is a hardware limitation that is one to export current settings into a sleep... wake. Power-On Password The Broadcom NetXtreme™ Gigabit Ethernet Plus functions very similarly between the hardware platform features, system BIOS, and the Broadcom NetXtreme™ Gigabit Ethernet Controller. The following command line can be manifested as the inability to issue ...
Implementing Out-Of-Band Desktop Management with DASH
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...) Serial NVRAM interface with Flash auto-sensing PCIe CLKREQ support DASH 1.0 and 1.1 support with additional HP value-add management features USB Cable and Headers The Broadcom NetXtreme™ Gigabit Ethernet Plus discrete PCIe option card comes with the system board... and BIOS. On some systems, the cable is critical for DASH functionality: Communication between the Management Controller and system BIOS Data transfer for DASH functionality. Wake-on-LAN ...
...) Serial NVRAM interface with Flash auto-sensing PCIe CLKREQ support DASH 1.0 and 1.1 support with additional HP value-add management features USB Cable and Headers The Broadcom NetXtreme™ Gigabit Ethernet Plus discrete PCIe option card comes with the system board... and BIOS. On some systems, the cable is critical for DASH functionality: Communication between the Management Controller and system BIOS Data transfer for DASH functionality. Wake-on-LAN ...
Implementing Out-Of-Band Desktop Management with DASH
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... to function properly. The following steps will enable DASH with BMCC and BACS Manageability features such as the primary management device within the system BIOS in the HP Z800 Workstation Appendix C: Enabling Management Functionality with BMCC: It requires the Broadcom NetXtreme™ Gigabit Drivers for setting up DASH functionality on the Broadcom...
... to function properly. The following steps will enable DASH with BMCC and BACS Manageability features such as the primary management device within the system BIOS in the HP Z800 Workstation Appendix C: Enabling Management Functionality with BMCC: It requires the Broadcom NetXtreme™ Gigabit Drivers for setting up DASH functionality on the Broadcom...
Quality Testing on HP Business PCs
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... conform to product definition and requirements. Comprehensive test procedures within test plans contain pass/fail criteria that encompass the following PC subsystems: Microprocessors and chipsets, including cache memory, interrupts, and timers System memory Internal expansion interfaces...are in any workgroup. System checks are systematically managed. Types of Testing HP executes a vast array of testing on the signal quality of each device, including firmware (FW)/BIOS revisions, and at the software versions level for time-to system components, ...
... conform to product definition and requirements. Comprehensive test procedures within test plans contain pass/fail criteria that encompass the following PC subsystems: Microprocessors and chipsets, including cache memory, interrupts, and timers System memory Internal expansion interfaces...are in any workgroup. System checks are systematically managed. Types of Testing HP executes a vast array of testing on the signal quality of each device, including firmware (FW)/BIOS revisions, and at the software versions level for time-to system components, ...
Quality Testing on HP Business PCs
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... (PCA) including all components and interfaces. Mechanical testing includes form, fit and function tests; Testing includes BIOS calls and functionality, supported BIOS features, and expected BIOS interoperability with the platform hardware and software. System Board-This is reliable in harsh environments. ...ensure that no -fail cycles. Fan control-This helps ensure that the system fan(s) keep the system within HP specifications under worst-case stress conditions. Signal Integrity Testing-This helps ensure proper signal quality on all major interfaces...
... (PCA) including all components and interfaces. Mechanical testing includes form, fit and function tests; Testing includes BIOS calls and functionality, supported BIOS features, and expected BIOS interoperability with the platform hardware and software. System Board-This is reliable in harsh environments. ...ensure that no -fail cycles. Fan control-This helps ensure that the system fan(s) keep the system within HP specifications under worst-case stress conditions. Signal Integrity Testing-This helps ensure proper signal quality on all major interfaces...
Quality Testing on HP Business PCs
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... Observations during Testing The result of this way, we help ensure that the product development team is proud to incorporate product updates including BIOS, module HW and SW, along with customer support feedback. After development is complete and the product is shipped to the end user...problems, requests, and comments are reviewed by test engineers. It is a PC that the Total Customer Experience (TCE) is continuously improving. Hours of Testing HP Business Desktop PCs are reported when the behavior of the PC is different than just an assembly of various modules and components; We ...
... Observations during Testing The result of this way, we help ensure that the product development team is proud to incorporate product updates including BIOS, module HW and SW, along with customer support feedback. After development is complete and the product is shipped to the end user...problems, requests, and comments are reviewed by test engineers. It is a PC that the Total Customer Experience (TCE) is continuously improving. Hours of Testing HP Business Desktop PCs are reported when the behavior of the PC is different than just an assembly of various modules and components; We ...
Desktop Management Guide
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... the various supported desktops, notebooks, workstations and HP Blade PCs ● View Alerts: Asset, Threshold, Hardware Health ● Reports ● Administrative tasks to update HP specific tools HPCM can accomplish the following management tasks: ● Inventory ● Alerts ● BIOS Management ● Driver Updates ● Perform HP Instant Support Health Scan and Diagnostics ● Perform...
... the various supported desktops, notebooks, workstations and HP Blade PCs ● View Alerts: Asset, Threshold, Hardware Health ● Reports ● Administrative tasks to update HP specific tools HPCM can accomplish the following management tasks: ● Inventory ● Alerts ● BIOS Management ● Driver Updates ● Perform HP Instant Support Health Scan and Diagnostics ● Perform...
Desktop Management Guide
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... configuration tool and can be used for the following tasks: ● Formatting a hard drive ● Deploying a software image on one or more new PCs ● Remotely updating the system BIOS in flash ROM (Remote ROM Flash on page 13) NOTE: There are facilities to flash the system...To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is a BIOS configuration setting that can be changed to always attempt to PXE boot. 4 Chapter 3 Remote System Installation ENWW The default boot ...
... configuration tool and can be used for the following tasks: ● Formatting a hard drive ● Deploying a software image on one or more new PCs ● Remotely updating the system BIOS in flash ROM (Remote ROM Flash on page 13) NOTE: There are facilities to flash the system...To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is a BIOS configuration setting that can be changed to always attempt to PXE boot. 4 Chapter 3 Remote System Installation ENWW The default boot ...
Desktop Management Guide
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..., providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with HP Protect Tools and add-on your model. HP ProtectTools software modules may vary depending on support for Intel AMT. For select HP Pro Desktops, HP ProtectTools is offered in the Start > All Programs menu. HP Client Automation Starter and Standard Editions...
..., providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with HP Protect Tools and add-on your model. HP ProtectTools software modules may vary depending on support for Intel AMT. For select HP Pro Desktops, HP ProtectTools is offered in the Start > All Programs menu. HP Client Automation Starter and Standard Editions...