Administration Guide
Page 5
Contents Enabling Paging (Intercom) 62 Enabling Secure Call 64 Enabling Service Announcements 65 Configuring Phone Features 65 Configuring the Message Waiting Indicator 65 Configuring Ring Tones 66 Configuring ... (SPA525G) 82 Configuring Music On Hold 83 Configuring Extension Mobility with a BroadSoft Server 84 Chapter 5: Configuring SIP, SPCP, and NAT 87 Session Initiation Protocol and Cisco IP Phones 87 SIP Over TCP 88 SIP Proxy Redundancy 89 RFC3311 Support 89 Configuring SIP 89 Configuring SIP Parameters 90 Configuring SIP Timer Values...
Contents Enabling Paging (Intercom) 62 Enabling Secure Call 64 Enabling Service Announcements 65 Configuring Phone Features 65 Configuring the Message Waiting Indicator 65 Configuring Ring Tones 66 Configuring ... (SPA525G) 82 Configuring Music On Hold 83 Configuring Extension Mobility with a BroadSoft Server 84 Chapter 5: Configuring SIP, SPCP, and NAT 87 Session Initiation Protocol and Cisco IP Phones 87 SIP Over TCP 88 SIP Proxy Redundancy 89 RFC3311 Support 89 Configuring SIP 89 Configuring SIP Parameters 90 Configuring SIP Timer Values...
Administration Guide
Page 12
...; WIP310 This guide describes how to administer the Cisco SPA and Wireless IP phones through the web administration interface. Cisco SPA and Wireless IP Phone Administration Guide 10 See the links in the "Related Documentation" section on page 277 for Cisco partners, value added resellers (VARs) and Internet... service providers. It does not cover configuration and administration of the Cisco SPA and Wireless IP Phones. Use this manual to configure the ...
...; WIP310 This guide describes how to administer the Cisco SPA and Wireless IP phones through the web administration interface. Cisco SPA and Wireless IP Phone Administration Guide 10 See the links in the "Related Documentation" section on page 277 for Cisco partners, value added resellers (VARs) and Internet... service providers. It does not cover configuration and administration of the Cisco SPA and Wireless IP Phones. Use this manual to configure the ...
Administration Guide
Page 17
... It includes the following sections: • Overview, page 15 • Network Configurations, page 17 • Prerequisites, page 20 • Upgrading Firmware, page 20 • Using the Web Administration User Interface, page 25 • Viewing Phone Information, page 31 The Cisco SPA and Wireless-G IP Phone family is a line of traditional business phones, such as call forwarding, redialing, speed...
... It includes the following sections: • Overview, page 15 • Network Configurations, page 17 • Prerequisites, page 20 • Upgrading Firmware, page 20 • Using the Web Administration User Interface, page 25 • Viewing Phone Information, page 31 The Cisco SPA and Wireless-G IP Phone family is a line of traditional business phones, such as call forwarding, redialing, speed...
Administration Guide
Page 19
...your configuration may vary depending on the type of equipment used as part of a Cisco SPA9000 Voice System phone network, a SIP network, or as part of advanced features, such as paging, call monitoring. Cisco SPA9000 Voice System The SPA9000 Voice System is an affordable and feature-rich voice over ... Voice System phone network, or with any Internet Telephony Service Provider (ITSP) that is designed especially for Small Business. Cisco SPA and Wireless IP Phone Administration Guide 17 For more information, see Chapter 9, "Configuring the SPA932 Attendant Console." The SPA9000 ...
...your configuration may vary depending on the type of equipment used as part of a Cisco SPA9000 Voice System phone network, a SIP network, or as part of advanced features, such as paging, call monitoring. Cisco SPA9000 Voice System The SPA9000 Voice System is an affordable and feature-rich voice over ... Voice System phone network, or with any Internet Telephony Service Provider (ITSP) that is designed especially for Small Business. Cisco SPA and Wireless IP Phone Administration Guide 17 For more information, see Chapter 9, "Configuring the SPA932 Attendant Console." The SPA9000 ...
Administration Guide
Page 20
...on hold • Configurable call routing • Multiple DID numbers per VoIP line • Call hunting (sequential, round robin, random) • Group paging • Call parking • Call pick up • Group call pick up You can configure and manage the SPA9000 Voice System using an Interactive ...Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or a built-in web server. The SPA400 also provides local voice mail service. With the optional SPA400, the...
...on hold • Configurable call routing • Multiple DID numbers per VoIP line • Call hunting (sequential, round robin, random) • Group paging • Call parking • Call pick up • Group call pick up You can configure and manage the SPA9000 Voice System using an Interactive ...Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or a built-in web server. The SPA400 also provides local voice mail service. With the optional SPA400, the...
Administration Guide
Page 22
...-G IP phone. There are various ways to upgrade your firmware: All Phones • Cisco SPA9000 Voice System Setup Wizard-If you can use SIP for call processing. See Upgrading Firmware, page 20. Update firmware. Set up your phones. Install and configure the call control system,... Control Systems The Cisco SPA and Wireless-G IP phones are compatible with other IP PBX call control systems, such as a SPA9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX. 4. Configuration of those systems is powered on page 138. 20 Cisco SPA and Wireless ...
...-G IP phone. There are various ways to upgrade your firmware: All Phones • Cisco SPA9000 Voice System Setup Wizard-If you can use SIP for call processing. See Upgrading Firmware, page 20. Update firmware. Set up your phones. Install and configure the call control system,... Control Systems The Cisco SPA and Wireless-G IP phones are compatible with other IP PBX call control systems, such as a SPA9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX. 4. Configuration of those systems is powered on page 138. 20 Cisco SPA and Wireless ...
Administration Guide
Page 23
... PC desktop and run the upgrade from the product page on the same network as the SPA IP phone. The current firmware is accessed by double-clicking the executable file. See the Cisco WIP310 User Guide for more information. STEP 3 Select Product Information. Cisco SPA and Wireless IP Phone Administration Guide 21 WIP310.... SPA525G • Web Interface (SPA525G)-You can download the latest firmware onto your firmware. SPA525G STEP 1 Press the Setup button. Your computer must be on Cisco.com to Status and press Select.
... PC desktop and run the upgrade from the product page on the same network as the SPA IP phone. The current firmware is accessed by double-clicking the executable file. See the Cisco WIP310 User Guide for more information. STEP 3 Select Product Information. Cisco SPA and Wireless IP Phone Administration Guide 21 WIP310.... SPA525G • Web Interface (SPA525G)-You can download the latest firmware onto your firmware. SPA525G STEP 1 Press the Setup button. Your computer must be on Cisco.com to Status and press Select.
Administration Guide
Page 25
... In the Save As dialog box, choose a location for example, double click upgspa942-5-2-8.exe). STEP 2 Search to the following URL: http://www.cisco.com/go/smallbiz. STEP 7 If the firmware file you are upgrading. STEP 2 Click Continue after reading the message regarding upgrading and your phone.... STEP 3 Locate the download page and download the firmware file. Installing the Firmware (SPA9X2) NOTE: Your computer must be on the firmware file of your service provider. Cisco SPA and Wireless IP Phone Administration Guide 23 STEP 4 Click ...
... In the Save As dialog box, choose a location for example, double click upgspa942-5-2-8.exe). STEP 2 Search to the following URL: http://www.cisco.com/go/smallbiz. STEP 7 If the firmware file you are upgrading. STEP 2 Click Continue after reading the message regarding upgrading and your phone.... STEP 3 Locate the download page and download the firmware file. Installing the Firmware (SPA9X2) NOTE: Your computer must be on the firmware file of your service provider. Cisco SPA and Wireless IP Phone Administration Guide 23 STEP 4 Click ...
Administration Guide
Page 29
.... The Administrator specifies the parameters that a User account can modify all available options for it when you click Admin Login. Cisco SPA and Wireless IP Phone Administration Guide 27 Accessing Administrative Options To access administrative options, either the Administrator or User accounts. ...• Enter the following URL when accessing the interface: http://phone.ip.address/admin/ NOTE: To save changes on a web page, click Submit All Changes before switching between User and Admin Login or between basic and advanced views. Getting Started Using the Web Administration...
.... The Administrator specifies the parameters that a User account can modify all available options for it when you click Admin Login. Cisco SPA and Wireless IP Phone Administration Guide 27 Accessing Administrative Options To access administrative options, either the Administrator or User accounts. ...• Enter the following URL when accessing the interface: http://phone.ip.address/admin/ NOTE: To save changes on a web page, click Submit All Changes before switching between User and Admin Login or between basic and advanced views. Getting Started Using the Web Administration...
Administration Guide
Page 30
... User Login or basic view, fewer tabs are visible. System tab See Chapter 6, "Configuring Security, Quality, and Network Features." 28 Cisco SPA and Wireless IP Phone Administration Guide 2 Getting Started Using the Web Administration User Interface Using the Web Administration Tabs The following tables...available on the web UI. Roadmap to Web UI Features The following graphics show all Admin Login advanced tabs that appear on your web UI pages. View phone, extension, and line/call information such, including: • DHCP, current IP address, DNS addresses • Software and ...
... User Login or basic view, fewer tabs are visible. System tab See Chapter 6, "Configuring Security, Quality, and Network Features." 28 Cisco SPA and Wireless IP Phone Administration Guide 2 Getting Started Using the Web Administration User Interface Using the Web Administration Tabs The following tables...available on the web UI. Roadmap to Web UI Features The following graphics show all Admin Login advanced tabs that appear on your web UI pages. View phone, extension, and line/call information such, including: • DHCP, current IP address, DNS addresses • Software and ...
Administration Guide
Page 33
The Info tab shows information about the fields. All fields are read-only. See "Info Tab" section on page 25), you log on to the web UI (see "Using the Web Administration User Interface" section on page 191 for more information about all phone extensions, including phone statistics and the registration status. Cisco SPA and Wireless IP Phone Administration Guide 31 Getting Started Viewing Phone Information 2 Viewing Phone Information After you can check the current status of a the SPA or Wireless IP Phone by clicking the Info tab (appears by default).
The Info tab shows information about the fields. All fields are read-only. See "Info Tab" section on page 25), you log on to the web UI (see "Using the Web Administration User Interface" section on page 191 for more information about all phone extensions, including phone statistics and the registration status. Cisco SPA and Wireless IP Phone Administration Guide 31 Getting Started Viewing Phone Information 2 Viewing Phone Information After you can check the current status of a the SPA or Wireless IP Phone by clicking the Info tab (appears by default).
Administration Guide
Page 35
NOTE: Each line can handle eight calls. 3 Configuring Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 33 • Configuring Extensions, page 44 Configuring Lines The Cisco IP Phones (also called stations in conversation) and seven can be active (in this document) have the following number of lines: • SPA922...: 32 lines Each line corresponds to a phone number (or extension) used for example, the SPA942 can support two calls. One call can be on hold. Cisco SPA and Wireless IP Phone Administration Guide 33 So, for calls.
NOTE: Each line can handle eight calls. 3 Configuring Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 33 • Configuring Extensions, page 44 Configuring Lines The Cisco IP Phones (also called stations in conversation) and seven can be active (in this document) have the following number of lines: • SPA922...: 32 lines Each line corresponds to a phone number (or extension) used for example, the SPA942 can support two calls. One call can be on hold. Cisco SPA and Wireless IP Phone Administration Guide 33 So, for calls.
Administration Guide
Page 37
...the line key: - SPA525G: 1, 2, 3, 4, 5, or disabled. Defaults to private. • Extended Function-See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to 1. SPA942: 1, 2, 3, 4, or disabled. - Generally you select... private, the call appearances with any other phones. See Configuring Shared Line Appearance, page 36. Defaults to Unused Lines on the SPA525G. NOTE The number of line keys displayed depends on the... of the designated user. Cisco SPA and Wireless IP Phone Administration Guide 35 SPA922: 1 or disabled. -
...the line key: - SPA525G: 1, 2, 3, 4, 5, or disabled. Defaults to private. • Extended Function-See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to 1. SPA942: 1, 2, 3, 4, or disabled. - Generally you select... private, the call appearances with any other phones. See Configuring Shared Line Appearance, page 36. Defaults to Unused Lines on the SPA525G. NOTE The number of line keys displayed depends on the... of the designated user. Cisco SPA and Wireless IP Phone Administration Guide 35 SPA922: 1 or disabled. -
Administration Guide
Page 43
... using the syntax "fnc=xml;URL=http://xxx.xx.xxx" where xxx.xx.xxx is used (see the "Configuring XML Services (SPA525G)" section on page 82). xml: pressing the line button accesses XML services. STEP 5 Find the first line to configure line 4 for the mp3 player: fnc=mp3 ... to the extension label: • xml: XML icon • mp3: mp3 player icon • news: RSS icon • weather: thermometer icon Cisco SPA and Wireless IP Phone Administration Guide 41 After the phone reboots, configured lines glow orange and display the following : - Configuring Lines and Extensions Configuring...
... using the syntax "fnc=xml;URL=http://xxx.xx.xxx" where xxx.xx.xxx is used (see the "Configuring XML Services (SPA525G)" section on page 82). xml: pressing the line button accesses XML services. STEP 5 Find the first line to configure line 4 for the mp3 player: fnc=mp3 ... to the extension label: • xml: XML icon • mp3: mp3 player icon • news: RSS icon • weather: thermometer icon Cisco SPA and Wireless IP Phone Administration Guide 41 After the phone reboots, configured lines glow orange and display the following : - Configuring Lines and Extensions Configuring...
Administration Guide
Page 46
...SPCP, and NAT." • SIP Settings-Chapter 5, "Configuring SIP, SPCP, and NAT." • Call Feature Settings-Chapter 4, "Customizing Cisco SPA and Wireless IP Phones." • Proxy and Registration-Chapter 5, "Configuring SIP, SPCP, and NAT." • Subscriber Information-Chapter ...5, "Configuring SIP, SPCP, and NAT." 44 Cisco SPA and Wireless IP Phone Administration Guide Configuring Extensions STEP 1 Log in other sections of this call. You ... make sure that Line Enable is currently active on page 187. Defaults to yes.
...SPCP, and NAT." • SIP Settings-Chapter 5, "Configuring SIP, SPCP, and NAT." • Call Feature Settings-Chapter 4, "Customizing Cisco SPA and Wireless IP Phones." • Proxy and Registration-Chapter 5, "Configuring SIP, SPCP, and NAT." • Subscriber Information-Chapter ...5, "Configuring SIP, SPCP, and NAT." 44 Cisco SPA and Wireless IP Phone Administration Guide Configuring Extensions STEP 1 Log in other sections of this call. You ... make sure that Line Enable is currently active on page 187. Defaults to yes.
Administration Guide
Page 49
... Administration Guide 47 4 Customizing Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA and Wireless IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 47 • Enabling Call Features, page 56 • Configuring Phone Features, page 65 • Enabling SMS Messaging, page 74 • Enabling the...
... Administration Guide 47 4 Customizing Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA and Wireless IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 47 • Enabling Call Features, page 56 • Configuring Phone Features, page 65 • Enabling SMS Messaging, page 74 • Enabling the...
Administration Guide
Page 59
... dialed and received a busy response. STEP 1 Log in the ACD Login Serv field, choose yes. Enabling Call Back Call back is tried until the call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on page 89). STEP 4 Under Supplementary Services, in to no (disabled). Customizing Cisco SPA and Wireless...
... dialed and received a busy response. STEP 1 Log in the ACD Login Serv field, choose yes. Enabling Call Back Call back is tried until the call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on page 89). STEP 4 Under Supplementary Services, in to no (disabled). Customizing Cisco SPA and Wireless...
Administration Guide
Page 64
... their phone to automatically accept pages (see below) Group Paging lets the user page all the client stations at once (SPA9X2/SPA525G), or page groups of paging: Single Page A user can only listen to the call while a group page starts, the incoming page is initiated. STEP 4 Under Supplementary Services, under Paging Serv, choose yes. 62 Cisco SPA and Wireless IP...
... their phone to automatically accept pages (see below) Group Paging lets the user page all the client stations at once (SPA9X2/SPA525G), or page groups of paging: Single Page A user can only listen to the call while a group page starts, the incoming page is initiated. STEP 4 Under Supplementary Services, under Paging Serv, choose yes. 62 Cisco SPA and Wireless IP...
Administration Guide
Page 65
... advanced. Limitations: • A phone can be part of no more than two paging groups • A user can page a maximum of five paging groups To configure a phone as part of phones. Cisco SPA and Wireless IP Phone Administration Guide 63 STEP 4 Under Supplementary Services, in to...configure a phone as part of a paging group: STEP 1 Log in to specific groups of a paging group. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 4 STEP 5 Click Submit All Changes. Configuring Paging Groups You can then direct pages to the web administration interface for the...
... advanced. Limitations: • A phone can be part of no more than two paging groups • A user can page a maximum of five paging groups To configure a phone as part of phones. Cisco SPA and Wireless IP Phone Administration Guide 63 STEP 4 Under Supplementary Services, in to...configure a phone as part of a paging group: STEP 1 Log in to specific groups of a paging group. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 4 STEP 5 Click Submit All Changes. Configuring Paging Groups You can then direct pages to the web administration interface for the...
Administration Guide
Page 66
... the first two groups with listen set this example, the configured phone will dial to page; num=801;listen=yes; Enabling Secure Call See Setting Security Features, page 115. 64 Cisco SPA and Wireless IP Phone Administration Guide listen=yes; pggrp=224.123.123.121:43213;name=... Submit All Changes. The syntax is no }]]; you must use different ports for and receive pages. • port: Port on the page group. Users will listen to phones configured as part of the Engineering group. 4 Customizing Cisco SPA and Wireless IP Phones Enabling Call Features STEP 4 Under Multiple...
... the first two groups with listen set this example, the configured phone will dial to page; num=801;listen=yes; Enabling Secure Call See Setting Security Features, page 115. 64 Cisco SPA and Wireless IP Phone Administration Guide listen=yes; pggrp=224.123.123.121:43213;name=... Submit All Changes. The syntax is no }]]; you must use different ports for and receive pages. • port: Port on the page group. Users will listen to phones configured as part of the Engineering group. 4 Customizing Cisco SPA and Wireless IP Phones Enabling Call Features STEP 4 Under Multiple...