User Guide
Page 12
Press a softkey button to create the conference. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5 Press to place a call . Red (blinking): Line is active or in use. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 3 LCD ... can also be set up , or down through items shown on the LCD screen. (Not available on the Cisco SPA 501G.) Press to access voice mail (must be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on hold ....
Press a softkey button to create the conference. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5 Press to place a call . Red (blinking): Line is active or in use. Getting Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 3 LCD ... can also be set up , or down through items shown on the LCD screen. (Not available on the Cisco SPA 501G.) Press to access voice mail (must be programmed by your phone system administrator to perform functions such as a transfer). 6 Navigation button 7 Messages button 8 Hold button Conference-While on hold ....
User Guide
Page 13
... to lower the volume of softkey buttons that may be found. For example, your phone administrator may have all of these softkey buttons on your phone, such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may also provide custom ... that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to turn the headset on the phone). Press + to mute or unmute the phone. See the User Guide documents on your phone administrator for more information. When the speaker...
... to lower the volume of softkey buttons that may be found. For example, your phone administrator may have all of these softkey buttons on your phone, such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you may also provide custom ... that are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to turn the headset on the phone). Press + to mute or unmute the phone. See the User Guide documents on your phone administrator for more information. When the speaker...
User Guide
Page 14
...disconnects. Shows the Missed Calls list. Forwards all calls coming to answer a call is parked on an extension by your phone system administrator. Deletes an entire item (for example, a number from ringing your phone to phone directories. prevents incoming calls from the Call History...you to your phone. Conferences active lines on hold at a designated "park" number. Deletes the last number or letter. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Dials a number. Puts a call . Must be configured by discovering the number of the ringing extension....
...disconnects. Shows the Missed Calls list. Forwards all calls coming to answer a call is parked on an extension by your phone system administrator. Deletes an entire item (for example, a number from ringing your phone to phone directories. prevents incoming calls from the Call History...you to your phone. Conferences active lines on hold at a designated "park" number. Deletes the last number or letter. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7 Dials a number. Puts a call . Must be configured by discovering the number of the ringing extension....
User Guide
Page 19
... with the IP phones. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12 Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that works with the Cisco SPA 500S Attendant Console that the network...
... with the IP phones. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12 Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that works with the Cisco SPA 500S Attendant Console that the network...
User Guide
Page 30
...! See the following : • Download the firmware from your service provider. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 23 Your provider may be available that add features and fix problems with pre-...Installing Your Phone Upgrading Your Phone's Firmware 2 If the phone does not start, confirm your phone administrator or Internet Telephony Service Provider (ITSP). If these are using the Cisco SPA 9000 Voice System Setup Wizard (if your phone with an Internet Telephony Service Provider's system,...
...! See the following : • Download the firmware from your service provider. See the Cisco SPA 9000 Voice System Setup Wizard User Guide. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 23 Your provider may be available that add features and fix problems with pre-...Installing Your Phone Upgrading Your Phone's Firmware 2 If the phone does not start, confirm your phone administrator or Internet Telephony Service Provider (ITSP). If these are using the Cisco SPA 9000 Voice System Setup Wizard (if your phone with an Internet Telephony Service Provider's system,...
User Guide
Page 36
... See "Adjusting Audio Volume" section on the Volume button to unmute. Press Save (except on the Cisco SPA 501G model) Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when ...handset or press the Speaker button. to reach an outside line. If no effect. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 Press + on page 74. Placing or Answering a Call NOTE You ..., speaker, or headset microphone, press the Mute button on the Cisco SPA 501G model). Press the Mute button again to increase the volume, or press - When switching ...
... See "Adjusting Audio Volume" section on the Volume button to unmute. Press Save (except on the Cisco SPA 501G model) Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when ...handset or press the Speaker button. to reach an outside line. If no effect. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 Press + on page 74. Placing or Answering a Call NOTE You ..., speaker, or headset microphone, press the Mute button on the Cisco SPA 501G model). Press the Mute button again to increase the volume, or press - When switching ...
User Guide
Page 44
... Screen, make sure CFWD No Ans Delay is highlighted and press the edit softkey. If forwarding calls to an outside line. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 37 for voice mail, or a number to which to forward all calls (for example, another extension, or an ... When You Don't Answer the Phone STEP 1 In the Call Forward Screen, make sure CFWD No Ans Number is no answer at your phone administrator), press the Right navigation button, press the alpha softkey, and enter letters using the keypad. Press the Left navigation button. Forwarding Calls When You...
... Screen, make sure CFWD No Ans Delay is highlighted and press the edit softkey. If forwarding calls to an outside line. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 37 for voice mail, or a number to which to forward all calls (for example, another extension, or an ... When You Don't Answer the Phone STEP 1 In the Call Forward Screen, make sure CFWD No Ans Number is no answer at your phone administrator), press the Right navigation button, press the alpha softkey, and enter letters using the keypad. Press the Left navigation button. Forwarding Calls When You...
User Guide
Page 47
... a Call You can only configure Call Waiting in your group using the grPick softkey. (Not available for the Cisco SPA 501G.) • Pick up a call that is ringing at specific extension using the star code. Using ... 3 NOTE For the Cisco SPA 501G, you can pick up a call in the following ways: • Pick up a call that is ringing at an extension in the IP Phone Web Interface or by your phone administrator. (Not available on ... network is configured, you can pick up a call waiting on Cisco SPA 502G.) Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 40 STEP 5 Press ok.
... a Call You can only configure Call Waiting in your group using the grPick softkey. (Not available for the Cisco SPA 501G.) • Pick up a call that is ringing at specific extension using the star code. Using ... 3 NOTE For the Cisco SPA 501G, you can pick up a call in the following ways: • Pick up a call that is ringing at an extension in the IP Phone Web Interface or by your phone administrator. (Not available on ... network is configured, you can pick up a call waiting on Cisco SPA 502G.) Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 40 STEP 5 Press ok.
User Guide
Page 51
...your company. Corporate Directory (LVS) - You can also dial numbers from your PC using Lightweight Directory Access Protocol (LDAP) NOTE Not available for the Cisco SPA 501G. See the "Using Your Personal Directory" section on page 72. Use the delChr softkey to delete letters, the > softkeys to move to... multiple times to move one character to the left or the right, or the clear softkey to the Number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 44 Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories Your IP phones provide several...
...your company. Corporate Directory (LVS) - You can also dial numbers from your PC using Lightweight Directory Access Protocol (LDAP) NOTE Not available for the Cisco SPA 501G. See the "Using Your Personal Directory" section on page 72. Use the delChr softkey to delete letters, the > softkeys to move to... multiple times to move one character to the left or the right, or the clear softkey to the Number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 44 Using Basic Phone Functions Using the Phone Directories 3 Using the Phone Directories Your IP phones provide several...
User Guide
Page 52
...STEP 3 Enter the phone number, including any digits you . STEP 2 Scroll to save the entry. Press the option softkey. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 45 To use the Lightweight Directory Access Protocol (LDAP) directory: STEP 1 Press the dir softkey, or press the ...1 Press the dir softkey, or press the Setup button and select Directory. NOTE The name of the LDAP directory is configured by the phone administrator and can differ. STEP 5 Press save to the LDAP Directory Name and press Select. STEP 2 Select Corporate Directory. Press the play softkey...
...STEP 3 Enter the phone number, including any digits you . STEP 2 Scroll to save the entry. Press the option softkey. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 45 To use the Lightweight Directory Access Protocol (LDAP) directory: STEP 1 Press the dir softkey, or press the ...1 Press the dir softkey, or press the Setup button and select Directory. NOTE The name of the LDAP directory is configured by the phone administrator and can differ. STEP 5 Press save to the LDAP Directory Name and press Select. STEP 2 Select Corporate Directory. Press the play softkey...
User Guide
Page 55
...example, if your phone is normally "vmm." STEP 4 Press save . STEP 2 Scroll to scroll, then press the alpha softkey. For a Cisco SPA 9000 Voice System, this is not part of a previous entry, press clear. To enter letters, press the Right navigation button to Voice Mail... unauthorized use. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 48 Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set a password for your phone. Enter the same password twice. Your system administrator should configure your...
...example, if your phone is normally "vmm." STEP 4 Press save . STEP 2 Scroll to scroll, then press the alpha softkey. For a Cisco SPA 9000 Voice System, this is not part of a previous entry, press clear. To enter letters, press the Right navigation button to Voice Mail... unauthorized use. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 48 Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set a password for your phone. Enter the same password twice. Your system administrator should configure your...
User Guide
Page 60
...button and hold down for the speed dial. This is an administrative function available from the Admin > Advanced Configuration pages. Enter the phone number and press Save. NOTE For the Cisco SPA 501G or Cisco SPA 502G, your phone administrator can use the speed dial. Each speed dial can have up... your PC and the IP Phone Web Interface. STEP 3 Press the Down Arrow key to reach the phone number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 53 See "Creating Speed Dials," on page 73. Using Advanced Phone Features Creating Speed Dials 4 • Depending...
...button and hold down for the speed dial. This is an administrative function available from the Admin > Advanced Configuration pages. Enter the phone number and press Save. NOTE For the Cisco SPA 501G or Cisco SPA 502G, your phone administrator can use the speed dial. Each speed dial can have up... your PC and the IP Phone Web Interface. STEP 3 Press the Down Arrow key to reach the phone number field. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 53 See "Creating Speed Dials," on page 73. Using Advanced Phone Features Creating Speed Dials 4 • Depending...
User Guide
Page 62
... press edit. Each paging group has a number associated with it. STEP 2 Select Preferences. Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can page simultaneously. To page this feature is not set up to auto answer pages, the call will...from your phone are assigned to display Bob's phone line, the LED color shows you the status of the paging group. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 55 STEP 5 Press ok. If this group, dial *96 plus the extension of the phone you are configured....
... press edit. Each paging group has a number associated with it. STEP 2 Select Preferences. Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can page simultaneously. To page this feature is not set up to auto answer pages, the call will...from your phone are assigned to display Bob's phone line, the LED color shows you the status of the paging group. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 55 STEP 5 Press ok. If this group, dial *96 plus the extension of the phone you are configured....
User Guide
Page 63
...IP Phone Web Interface. Changing the LCD Screen Contrast You can customize your system administrator has configured it, you can press the same line button (4) to speed dial Bob's extension, or to the Cisco SPA 502G. STEP 3 Press save. Customizing Your LCD Screen NOTE Not available...ways. NOTE Not applicable to pick up a ringing call at his extension. Pressing the Left navigation button decreases the contrast. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 56 Using Advanced Phone Features Customizing Your LCD Screen 4 • Red (blinking): Line is ringing. •...
...IP Phone Web Interface. Changing the LCD Screen Contrast You can customize your system administrator has configured it, you can press the same line button (4) to speed dial Bob's extension, or to the Cisco SPA 502G. STEP 3 Press save. Customizing Your LCD Screen NOTE Not available...ways. NOTE Not applicable to pick up a ringing call at his extension. Pressing the Left navigation button decreases the contrast. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 56 Using Advanced Phone Features Customizing Your LCD Screen 4 • Red (blinking): Line is ringing. •...
User Guide
Page 67
... with Offset. Following is a list of these steps: STEP 1 Press the Setup button. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 60 to access phone supplementary services. For example, to change from a.m. consult your system administrator for your phone normally come from the SIP proxy server or NTP server. To...
... with Offset. Following is a list of these steps: STEP 1 Press the Setup button. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 60 to access phone supplementary services. For example, to change from a.m. consult your system administrator for your phone normally come from the SIP proxy server or NTP server. To...
User Guide
Page 71
...* to enter the "." to review, press 2; to review, press 2; Enable or disables access to re-enter, press 3; to the administrative (admin) login on the Cisco SPA 501G 4 Number 111 121 131 161 181 7932 723646 Option Set a static IP address. if DHCP is not disabled, you receive ...Enter the address (use this option; To review the value you receive an error message. to disable, then press #. Set a netmask. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 64 value), then press #. if DHCP is not disabled, you entered, press 2. value), then press #.
...* to enter the "." to review, press 2; to review, press 2; Enable or disables access to re-enter, press 3; to the administrative (admin) login on the Cisco SPA 501G 4 Number 111 121 131 161 181 7932 723646 Option Set a static IP address. if DHCP is not disabled, you receive ...Enter the address (use this option; To review the value you receive an error message. to disable, then press #. Set a netmask. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 64 value), then press #. if DHCP is not disabled, you entered, press 2. value), then press #.
User Guide
Page 72
...should not change these settings or perform these actions unless directed to do so by your Administrator as this can be performed in the IVR. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 65 To access advanced menus on page 62. STEP 1 Press the Setup button...version, hardware version, MAC address and Client Certificate. • Status: This setting displays the status of these options can seriously alter your phone administrator. For the Cisco SPA 501G, many of the phone, extension and line buttons. • Reboot: See Rebooting Your Phone, page 66. • Restart: ...
...should not change these settings or perform these actions unless directed to do so by your Administrator as this can be performed in the IVR. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 65 To access advanced menus on page 62. STEP 1 Press the Setup button...version, hardware version, MAC address and Client Certificate. • Status: This setting displays the status of these options can seriously alter your phone administrator. For the Cisco SPA 501G, many of the phone, extension and line buttons. • Reboot: See Rebooting Your Phone, page 66. • Restart: ...
User Guide
Page 73
You should not change this settings unless directed to Reboot and press select. Cisco SPA 501G: STEP 1 Press the Setup button. To reboot your system administrator). STEP 2 Scroll to by your phone: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509: STEP 1 Press the Setup button. STEP 2... Your Phone This setting is to begin the reboot. STEP 3 Hang up to configure and troubleshoot the network. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 66 Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 • Custom Reset: Resets your...
You should not change this settings unless directed to Reboot and press select. Cisco SPA 501G: STEP 1 Press the Setup button. To reboot your system administrator). STEP 2 Scroll to by your phone: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509: STEP 1 Press the Setup button. STEP 2... Your Phone This setting is to begin the reboot. STEP 3 Hang up to configure and troubleshoot the network. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 66 Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 • Custom Reset: Resets your...
User Guide
Page 92
... of the line buttons is performed by the system administrator and is attached, see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco.com. See Appendix B, "Where to Go From Here" for the IP phone to which the Cisco SPA 500S is not described in this document. ... we recommend that you want to manually configure the Cisco SPA 500S using the Setup Wizard, see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on the phone system configuration. To configure the Cisco SPA 500S: • If the Cisco SPA 500S and attached IP phone are used with a...
... of the line buttons is performed by the system administrator and is attached, see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco.com. See Appendix B, "Where to Go From Here" for the IP phone to which the Cisco SPA 500S is not described in this document. ... we recommend that you want to manually configure the Cisco SPA 500S using the Setup Wizard, see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on the phone system configuration. To configure the Cisco SPA 500S: • If the Cisco SPA 500S and attached IP phone are used with a...
User Guide
Page 95
... 500 Series and WIP310 IP Phone Administration Guide-Administration and advanced configuration of your Cisco IP phone. • Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide- Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 88 Installation and initial configuration of your Cisco IP Phone. • Cisco SPA 9000 Voice System Administration Guide-Administration and configuration of Documents See the...
... 500 Series and WIP310 IP Phone Administration Guide-Administration and advanced configuration of your Cisco IP phone. • Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide- Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 88 Installation and initial configuration of your Cisco IP Phone. • Cisco SPA 9000 Voice System Administration Guide-Administration and configuration of Documents See the...