Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... a call Press Hold or Resume. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer... in the United States and certain other company. (0705R) © 2007 Cisco Systems, Inc. the phone Place a call Go off -hook. Use your phone Press . Edit a number Press EditDial, >. Common Phone Tasks View online help on /off Do Not Disturb (DND) EditDial Edit ...
... a call Press Hold or Resume. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer... in the United States and certain other company. (0705R) © 2007 Cisco Systems, Inc. the phone Place a call Go off -hook. Use your phone Press . Edit a number Press EditDial, >. Common Phone Tasks View online help on /off Do Not Disturb (DND) EditDial Edit ...
Phone Guide
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... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
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... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
Phone Guide
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Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
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... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
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... Accessing Voice Messages, page 55. Learn about the display See Understanding Lines and Calls, page 10. Set up speed dialing See Speed Dialing, page 32. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... You can read it is installed Start with an overview of your own Press on the...
... Accessing Voice Messages, page 55. Learn about the display See Understanding Lines and Calls, page 10. Set up speed dialing See Speed Dialing, page 32. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to ... You can read it is installed Start with an overview of your own Press on the...
Phone Guide
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... You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/public/countries_languages.shtml Safety and ... or disruption, you take one or more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use cables with a better shield and connector. • Shorten the length of good quality external devices (such as ...
... You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/public/countries_languages.shtml Safety and ... or disruption, you take one or more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use cables with a better shield and connector. • Shorten the length of good quality external devices (such as ...
Phone Guide
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... United States and local country laws governing import, export, transfer and use. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1 3 If you agree to export@cisco.com. Getting Started Caution In European Union countries, use encryption. laws...
... United States and local country laws governing import, export, transfer and use. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with applicable laws and regulations. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 6.1 3 If you agree to export@cisco.com. Getting Started Caution In European Union countries, use encryption. laws...
Phone Guide
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1.
Phone Guide
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... tab back into the handset rest. Return the handset to the handset rest. Adjusting the Footstand (Optional) To change the angle of the rotated tab. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. See the table below for...
... tab back into the handset rest. Return the handset to the handset rest. Adjusting the Footstand (Optional) To change the angle of the rotated tab. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the cradle area. See the table below for...
Phone Guide
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... third-party headsets for example, electric lights, being near electric motors, large PC monitors. The phone will re-start. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Although Cisco Systems performs some instances, the mechanics or electronics of various headsets can cause remote parties to...
... third-party headsets for example, electric lights, being near electric motors, large PC monitors. The phone will re-start. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Although Cisco Systems performs some instances, the mechanics or electronics of various headsets can cause remote parties to...
Phone Guide
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... information on the phone screen. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on your desktop. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager...
... information on the phone screen. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on your desktop. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager...
Phone Guide
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... 10 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate...8226; Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 An Overview of the phone Adjusting the Footstand base. (Optional), page 5 4 Messages button Auto-dials your voice message service (varies by...
... 10 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate...8226; Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 An Overview of the phone Adjusting the Footstand base. (Optional), page 5 4 Messages button Auto-dials your voice message service (varies by...
Phone Guide
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... Calls log. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call can support multiple calls. By default, your phone supports four connected calls per line, but your phone screen. Changing Phone Settings, page 53 ...automatically placed on or off . Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. Only one to dial phone numbers, enter Basic Call Handling, page 16 letters, and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed...
... Calls log. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call can support multiple calls. By default, your phone supports four connected calls per line, but your phone screen. Changing Phone Settings, page 53 ...automatically placed on or off . Item 7 Settings button 8 Services button Description Opens/closes the Settings menu. Only one to dial phone numbers, enter Basic Call Handling, page 16 letters, and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed...
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... Receiving Intercom Calls, page 30. Ringing call An incoming call on this line. Call on hold . See Using Hold and Resume, page 20. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Off-hook line You are dialing a number or an outgoing call You are currently connected to help you determine the call...
... Receiving Intercom Calls, page 30. Ringing call An incoming call on this line. Call on hold . See Using Hold and Resume, page 20. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. Off-hook line You are dialing a number or an outgoing call You are currently connected to help you determine the call...
Phone Guide
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... duration, and call activity. indicators Icons and labels indicate how these buttons are open : 7 1 6 77961 2 5 4 3 137522 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22... several feature tabs are configured. See Understanding Feature Buttons and Menus, page 13. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable...
... duration, and call activity. indicators Icons and labels indicate how these buttons are open : 7 1 6 77961 2 5 4 3 137522 1 Primary phone Displays the phone number (directory number) for the highlighted line (standard view). See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22... several feature tabs are configured. See Understanding Feature Buttons and Menus, page 13. line When several feature menus open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable...
Phone Guide
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... on using Help Press twice quickly. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 6.1 13 Highlight a menu item, then press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to display. Then... Press a feature tab. The tab is visible...
... on using Help Press twice quickly. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for Cisco Unified Communications Manager 6.1 13 Highlight a menu item, then press twice quickly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to display. Then... Press a feature tab. The tab is visible...
Phone Guide
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... pressing a line button. You can configure some details about feature operation or availability. Here are some features but your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference...
... pressing a line button. You can configure some details about feature operation or availability. Here are some features but your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference...
Phone Guide
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... Control Protocol on the protocol. This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can be configured to work with one of Your Phone Understanding SIP vs. Your system administrator determines this configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 To learn...
... Control Protocol on the protocol. This Phone Guide indicates which protocol your phone is using, you can ask your system administrator or you can be configured to work with one of Your Phone Understanding SIP vs. Your system administrator determines this configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 To learn...