User Manual for Windows
Page 11
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
User Manual for Windows
Page 745
...printer driver. ⇒Loading and Printing on the Control Panel Selecting the paper type ⇒Selecting the Paper Type (Roll) (→P.188) ⇒Selecting the Paper Type (Sheet) (→P.215) Selecting the Paper Size ⇒Specifying the Paper Length (Roll) (→P.189) How do I cut rolls at Actual Size (→P.348) Troubleshooting... 731 Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions...
...printer driver. ⇒Loading and Printing on the Control Panel Selecting the paper type ⇒Selecting the Paper Type (Roll) (→P.188) ⇒Selecting the Paper Type (Sheet) (→P.215) Selecting the Paper Size ⇒Specifying the Paper Length (Roll) (→P.189) How do I cut rolls at Actual Size (→P.348) Troubleshooting... 731 Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions...
User Manual for Windows
Page 746
...-Standard Paper Sizes (→P.396) How do I use printer driver settings again in a favorite, you can adjust colors as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting By specifying Thicken Fine Lines in the printer driver, you can add desired sizes (Custom Media Sizes) in the printer driver before printing as desired. ⇒Resizing Originals...
...-Standard Paper Sizes (→P.396) How do I use printer driver settings again in a favorite, you can adjust colors as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting By specifying Thicken Fine Lines in the printer driver, you can add desired sizes (Custom Media Sizes) in the printer driver before printing as desired. ⇒Resizing Originals...
User Manual for Windows
Page 747
...a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) How do I print enlargements of scanned originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver If you replace the paper, complete the printer driver.... • Specifying Paper in the Printer Driver (Windows) (→P.156) • Specifying Paper in the Printer Driver (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 Frequently Asked Questions Question Answer How...
...a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) How do I print enlargements of scanned originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver If you replace the paper, complete the printer driver.... • Specifying Paper in the Printer Driver (Windows) (→P.156) • Specifying Paper in the Printer Driver (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733 Frequently Asked Questions Question Answer How...
User Manual for Windows
Page 748
...and try printing again. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in Chooser and try printing again. In Mac OS 9, select the printer in the File menu to restart the print job. Corrective Action Wait until the system has...process may take about ten minutes. 734 Troubleshooting The Printer Does Not Respond Even if Print Jobs are Sent Cause The printer is in Sleep mode.) In Windows, restart the print job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in...
...and try printing again. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in Chooser and try printing again. In Mac OS 9, select the printer in the File menu to restart the print job. Corrective Action Wait until the system has...process may take about ten minutes. 734 Troubleshooting The Printer Does Not Respond Even if Print Jobs are Sent Cause The printer is in Sleep mode.) In Windows, restart the print job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in...
User Manual for Windows
Page 749
... not connected correctly to the network with the correct Ethernet cable, and then turn the printer on. The Link indicator is green if the printer is lit. Corrective Action 1.Make sure the printer is no problem with the hub. Insert the Ethernet cable until it clicks and locks...transmission rate automatically (in place. • Make sure there is connected to the printer's Ethernet port. In this case, congure the connection method manually, specifying the communication mode in use. (→P.736) Troubleshooting 735 For instructions on . • Make sure the end of the Ethernet ...
... not connected correctly to the network with the correct Ethernet cable, and then turn the printer on. The Link indicator is green if the printer is lit. Corrective Action 1.Make sure the printer is no problem with the hub. Insert the Ethernet cable until it clicks and locks...transmission rate automatically (in place. • Make sure there is connected to the printer's Ethernet port. In this case, congure the connection method manually, specifying the communication mode in use. (→P.736) Troubleshooting 735 For instructions on . • Make sure the end of the Ethernet ...
User Manual for Windows
Page 750
... the OK button. Press ▲ or ▼ to the Ethernet Driver menu. 12. Return to select Ethernet Type, and then press ►. 9. The printer will now restart. 736 Troubleshooting Press ▲ or ▼ to select Comm.Mode, and then press ►. 7. Press ▲ or ▼ to select Ethernet Driver, and then press...
... the OK button. Press ▲ or ▼ to the Ethernet Driver menu. 12. Return to select Ethernet Type, and then press ►. 9. The printer will now restart. 736 Troubleshooting Press ▲ or ▼ to select Comm.Mode, and then press ►. 7. Press ▲ or ▼ to select Ethernet Driver, and then press...
User Manual for Windows
Page 751
...imagePROGRAF Device Setup Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 Make sure the printer...'s TCP/IP network settings are not congured correctly. Corrective Action Make sure the printer's IP address is not...
...imagePROGRAF Device Setup Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting 737 Make sure the printer...'s TCP/IP network settings are not congured correctly. Corrective Action Make sure the printer's IP address is not...
User Manual for Windows
Page 752
Make sure the computer's AppleTalk settings are on the same network. Make sure the computer and printer are congured correctly. For information about network settings, ask your network administrator. 738 Troubleshooting For details, see "Conguring the Destination for AppleTalk Network (Macintosh)". (→P.640) or see "Conguring the...
Make sure the computer's AppleTalk settings are on the same network. Make sure the computer and printer are congured correctly. For information about network settings, ask your network administrator. 738 Troubleshooting For details, see "Conguring the Destination for AppleTalk Network (Macintosh)". (→P.640) or see "Conguring the...
User Manual for Windows
Page 753
Make sure the computer's NetWare settings are not congured correctly. Troubleshooting 739 Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. For details, see "Conguring NetWare Network Settings". (→P.634) ... settings are trying to print from processing large print jobs. 3.Start NWADMIN or PCONSOLE and conrm that printer's network protocol settings. 5.If the printer is not congured correctly. In particular, make sure a valid frame type is enough free disk space on...
Make sure the computer's NetWare settings are not congured correctly. Troubleshooting 739 Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. For details, see "Conguring NetWare Network Settings". (→P.634) ... settings are trying to print from processing large print jobs. 3.Start NWADMIN or PCONSOLE and conrm that printer's network protocol settings. 5.If the printer is not congured correctly. In particular, make sure a valid frame type is enough free disk space on...
User Manual for Windows
Page 754
... a test pattern to straighten it . The printer cuts the leading edge of the roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for driver. The printer is normal. the printer and try printing again. Contact your Canon dealer for printing. (→P.695) Clean the...Trim Edge First is Automatic and the leading edge is slanted. The printer is ready to straighten it and ejects the scraps when Trim Edge First in good condition for assistance. 740 Troubleshooting Corrective Action This operation is damaged. When Off is selected under ...
... a test pattern to straighten it . The printer cuts the leading edge of the roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for driver. The printer is normal. the printer and try printing again. Contact your Canon dealer for printing. (→P.695) Clean the...Trim Edge First is Automatic and the leading edge is slanted. The printer is ready to straighten it and ejects the scraps when Trim Edge First in good condition for assistance. 740 Troubleshooting Corrective Action This operation is damaged. When Off is selected under ...
User Manual for Windows
Page 755
... to remove the jammed piece of paper inside the Top Cover . 1.Press the Online button to bring the printer ofine. 2.Open the Top Cover and make sure the Carriage is not over the Platen . ...3.Remove any scraps of the paper. The Printhead nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. Print on clearing paper jams, refer to the following topics. • Clearing ...Cover . 4.Close the Top Cover . In Advanced Settings in the printer driver, choose Highest or High in Print Quality . (→P.243) Troubleshooting 741
... to remove the jammed piece of paper inside the Top Cover . 1.Press the Online button to bring the printer ofine. 2.Open the Top Cover and make sure the Carriage is not over the Platen . ...3.Remove any scraps of the paper. The Printhead nozzles are clogged. (→P.695) Because the printer was not dry enough before cutting. Print on clearing paper jams, refer to the following topics. • Clearing ...Cover . 4.Close the Top Cover . In Advanced Settings in the printer driver, choose Highest or High in Print Quality . (→P.243) Troubleshooting 741
User Manual for Windows
Page 756
... Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...654) When printing on paper 0.1 mm (0.004 in Head Height to wrinkle. In Head Height , choose Automatic . (→P.654) You are printing on the printer. 742 Troubleshooting If the paper is set too low. When printing on Heavyweight Coated Paper or other lm-based media, choose a VacuumStrngth setting of Weakest .
... Strongest . Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the printer driver does Load paper of the same type as you have specied not match the type loaded in the...654) When printing on paper 0.1 mm (0.004 in Head Height to wrinkle. In Head Height , choose Automatic . (→P.654) You are printing on the printer. 742 Troubleshooting If the paper is set too low. When printing on Heavyweight Coated Paper or other lm-based media, choose a VacuumStrngth setting of Weakest .
User Manual for Windows
Page 757
... media, choose a VacuumStrngth setting of Strong or Strongest . If this function is soiled. Clean the Ejection Guide . (→P.718) Troubleshooting 743 The paper is still scratched, try printing again. When printing on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. through the...
... media, choose a VacuumStrngth setting of Strong or Strongest . If this function is soiled. Clean the Ejection Guide . (→P.718) Troubleshooting 743 The paper is still scratched, try printing again. When printing on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. through the...
User Manual for Windows
Page 758
...dry easily. Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again. (→P.655) The Printhead is out of the printer driver and try printing again. (→P.243) 744 Troubleshooting Exit other applications and cancel other print jobs.... In the printer menu, Print Length is specied in different colors occurs Cause The paper feed amount is not adjusted ...
...dry easily. Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again. (→P.655) The Printhead is out of the printer driver and try printing again. (→P.243) 744 Troubleshooting Exit other applications and cancel other print jobs.... In the printer menu, Print Length is specied in different colors occurs Cause The paper feed amount is not adjusted ...
User Manual for Windows
Page 759
.... You are uneven Cause Corrective Action Line Drawing/Text is susceptible to cut during printing. (→P.655) Colors in the printer driver. Adjust the Printhead alignment. (→P.650) Drying documents stacked on the left and right sides only....colors, we recommend drying each other may be uneven between dark and light image Select Unidirectional Printing in the Advanced Settings of the printer driver. (→P.243) The Printhead is out of adjustment. When using Borderless Printing, the edge of the paper is cut away the edges on the top and bottom. Troubleshooting...
.... You are uneven Cause Corrective Action Line Drawing/Text is susceptible to cut during printing. (→P.655) Colors in the printer driver. Adjust the Printhead alignment. (→P.650) Drying documents stacked on the left and right sides only....colors, we recommend drying each other may be uneven between dark and light image Select Unidirectional Printing in the Advanced Settings of the printer driver. (→P.243) The Printhead is out of adjustment. When using Borderless Printing, the edge of the paper is cut away the edges on the top and bottom. Troubleshooting...
User Manual for Windows
Page 760
... Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing again. in 0.02% increments. (→P.49) Documents are clogged. (→P.695) 746 Troubleshooting The Printhead nozzles are misaligned Cause The Printhead...
... Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing again. in 0.02% increments. (→P.49) Documents are clogged. (→P.695) 746 Troubleshooting The Printhead nozzles are misaligned Cause The Printhead...
User Manual for Windows
Page 761
... version of individual variation among Printheads . Problems with If you reinstalled the printer driver. There may be deleted. or printer driver, or when you replace the Printhead because of rmware or printer driver. Troubleshooting 747 Colors have not been adjusted on the printer before installation will be a slight difference in the Advanced Settings of paper...
... version of individual variation among Printheads . Problems with If you reinstalled the printer driver. There may be deleted. or printer driver, or when you replace the Printhead because of rmware or printer driver. Troubleshooting 747 Colors have not been adjusted on the printer before installation will be a slight difference in the Advanced Settings of paper...
User Manual for Windows
Page 762
...Cause The Platen suction is selected. Problems with the printing quality Image Edges are printed crooked Cause Skew Skew Check Lv. Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the check from ...Open Preview When Print Job Starts in the Main sheet. 2.Remove the check from Fast Graphic Process . 748 Troubleshooting Choose On in Width Detection . has been set too high. Width Detection has been set to Loose or Off .
...Cause The Platen suction is selected. Problems with the printing quality Image Edges are printed crooked Cause Skew Skew Check Lv. Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the check from ...Open Preview When Print Job Starts in the Main sheet. 2.Remove the check from Fast Graphic Process . 748 Troubleshooting Choose On in Width Detection . has been set too high. Width Detection has been set to Loose or Off .
User Manual for Windows
Page 763
... screen. 8. The device/interface driver is installed. When the window is displayed to choose the source for driver installation, select the printer driver folder. Right-click Other Devices icon and choose Properties. 4. Choose the CD-ROM drive > Driver > WinXP_2K > Driver, ...display the System Properties window. 2. When the window is displayed to display the Device Manager window. 3. The printer driver is installed. Troubleshooting 749 Installation problems Installation problems The IEEE 1394 Driver Cannot Be Installed Correctly In Windows, the device interface driver may...
... screen. 8. The device/interface driver is installed. When the window is displayed to choose the source for driver installation, select the printer driver folder. Right-click Other Devices icon and choose Properties. 4. Choose the CD-ROM drive > Driver > WinXP_2K > Driver, ...display the System Properties window. 2. When the window is displayed to display the Device Manager window. 3. The printer driver is installed. Troubleshooting 749 Installation problems Installation problems The IEEE 1394 Driver Cannot Be Installed Correctly In Windows, the device interface driver may...