User Manual for Windows
Page 11
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
... Top Cover 720 Cleaning the Printhead...723 Other Maintenance 724 Preparing to Transfer the Printer 724 Updating the Firmware...730 Troubleshooting 731 Frequently Asked Questions 731 Frequently Asked Questions...731 Specifying Paper in the Printer Driver 733 Printing does not start 734 The Data lamp on the Control Panel... of the paper is dirty 744 The back side of the paper is dirty 744 Banding in different colors occurs 744 The contrast becomes uneven during printing 745 Colors in printed images are uneven 745 Problems with the printing quality caused by the type of paper 746 ...
User Manual for Windows
Page 745
When printing on rolls, after printing? Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions and answers. To view more detailed explanations, click the hyperlinks in the printer driver. ⇒Loading and Printing on a roll?...print on Rolls (→P.142) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 When printing manually, specify the paper type and size in the Printer Driver (→P.733) • Specifying it on the Control Panel Selecting the paper type ...
When printing on rolls, after printing? Troubleshooting Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions This section presents frequently asked questions and answers. To view more detailed explanations, click the hyperlinks in the printer driver. ⇒Loading and Printing on a roll?...print on Rolls (→P.142) How do I cut rolls at Actual Size (→P.348) Troubleshooting 731 When printing manually, specify the paper type and size in the Printer Driver (→P.733) • Specifying it on the Control Panel Selecting the paper type ...
User Manual for Windows
Page 746
...do I print on a custom paper size? By saving settings information in a favorite, you can adjust colors as desired in the printer driver before printing. ⇒Adjusting the Color in the Printer Driver (→P.254) How do I print in subsequent jobs? This is an easy way to print ...Top and Bottom Margins (→P.461) How do I use printer driver settings again in landscape (or portrait) orientation? You can apply the settings again before printing as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can add desired sizes (Custom Media Sizes) in the...
...do I print on a custom paper size? By saving settings information in a favorite, you can adjust colors as desired in the printer driver before printing. ⇒Adjusting the Color in the Printer Driver (→P.254) How do I print in subsequent jobs? This is an easy way to print ...Top and Bottom Margins (→P.461) How do I use printer driver settings again in landscape (or portrait) orientation? You can apply the settings again before printing as needed. ⇒Using Favorites (→P.487) 732 Troubleshooting You can add desired sizes (Custom Media Sizes) in the...
User Manual for Windows
Page 747
... a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) How do I print enlargements of scanned originals from a Color imageRUNNER ? The printer can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733...
... a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) How do I print enlargements of scanned originals from a Color imageRUNNER ? The printer can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of Scanned Originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) Troubleshooting 733...
User Manual for Windows
Page 748
...job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in Chooser and try printing again. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the Printers menu to restart the print job...) and try printing again. This process may take about ten minutes. 734 Troubleshooting Corrective Action Make sure the power cord is not on. Press the Power button to turn the printer on the Control Panel to restart the print job. Printing does not start Printing...
...job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in Chooser and try printing again. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the Printers menu to restart the print job...) and try printing again. This process may take about ten minutes. 734 Troubleshooting Corrective Action Make sure the power cord is not on. Press the Power button to turn the printer on the Control Panel to restart the print job. Printing does not start Printing...
User Manual for Windows
Page 749
... Ethernet cable. • Check the communication mode with the Ethernet cable. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.736) Troubleshooting 735 Insert the Ethernet cable until it clicks and locks in place. • Make... sure there is not connected correctly to the printer's Ethernet port. If the Link indicator is not lit, check ...
... Ethernet cable. • Check the communication mode with the Ethernet cable. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.736) Troubleshooting 735 Insert the Ethernet cable until it clicks and locks in place. • Make... sure there is not connected correctly to the printer's Ethernet port. If the Link indicator is not lit, check ...
User Manual for Windows
Page 750
...; or ▼ to select Ethernet Type, and then press ►. 9. Press ▲ or ▼ to select Interface Setup, and then press ►. 3. The printer will now restart. 736 Troubleshooting Press ▲ or ▼ to select Spanning Tree, and then press ►. 11. Press ▲ or ▼ to select Comm.Mode, and then...
...; or ▼ to select Ethernet Type, and then press ►. 9. Press ▲ or ▼ to select Interface Setup, and then press ►. 3. The printer will now restart. 736 Troubleshooting Press ▲ or ▼ to select Spanning Tree, and then press ►. 11. Press ▲ or ▼ to select Comm.Mode, and then...
User Manual for Windows
Page 751
... Cause The printer's IP address is congured correctly. Corrective Action Make sure the printer's IP address is not congured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup ...Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are trying to print from is not congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting...
... Cause The printer's IP address is congured correctly. Corrective Action Make sure the printer's IP address is not congured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup ...Utility". (→P.537) or see "Conguring the IP Address Using the Printer Control Panel". (→P.619) The printer's TCP/IP network settings are trying to print from is not congured correctly. For details, see "Conguring the Printer Driver Destination (Windows)". (→P.635) Troubleshooting...
User Manual for Windows
Page 752
...guring the Printer's AppleTalk Network Settings". (→P.638) The computer you cannot print if the printer is not enabled on the printer. Make sure the computer and printer are con...gured correctly. For details, see "Conguring the Destination for Bonjour Network (Macintosh)". (→P.648) The computer and printer... are trying to the nature of Bonjour, you are not on the printer. Corrective Action Activate AppleTalk on the same ...
...guring the Printer's AppleTalk Network Settings". (→P.638) The computer you cannot print if the printer is not enabled on the printer. Make sure the computer and printer are con...gured correctly. For details, see "Conguring the Destination for Bonjour Network (Macintosh)". (→P.648) The computer and printer... are trying to the nature of Bonjour, you are not on the printer. Corrective Action Activate AppleTalk on the same ...
User Manual for Windows
Page 753
...jobs. 3.Start NWADMIN or PCONSOLE and conrm that printer's network protocol settings. 5.If the printer is not congured correctly. Make sure the computer's NetWare settings are congured correctly. Troubleshooting 739 For details, see "Conguring NetWare Network Settings...". (→P.634) The NetWare server and services are trying to a printer on the NetWare le server. Insufcient disk ...
...jobs. 3.Start NWADMIN or PCONSOLE and conrm that printer's network protocol settings. 5.If the printer is not congured correctly. Make sure the computer's NetWare settings are congured correctly. Troubleshooting 739 For details, see "Conguring NetWare Network Settings...". (→P.634) The NetWare server and services are trying to a printer on the NetWare le server. Insufcient disk ...
User Manual for Windows
Page 754
...Remove the used during printing. The printer cuts the leading edge of the roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting The printer stops during a print job The printer stops during a print job An...after this initial preparation. When Off is selected under Trim Edge First , the edge is in the printer menu is On or when Trim Edge First is Automatic and the leading edge is ready to straighten .... (→P.696) A print job was cut and scraps are clogged. Contact your Canon dealer for driver.
...Remove the used during printing. The printer cuts the leading edge of the roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for assistance. 740 Troubleshooting The printer stops during a print job The printer stops during a print job An...after this initial preparation. When Off is selected under Trim Edge First , the edge is in the printer menu is On or when Trim Edge First is Automatic and the leading edge is ready to straighten .... (→P.696) A print job was cut and scraps are clogged. Contact your Canon dealer for driver.
User Manual for Windows
Page 755
...the paper. For tips on the printing surface. Specify a longer drying period in the printer menu, in Roll DryingTime in Print Quality . (→P.243) Troubleshooting 741 In Advanced Settings in the printer driver, choose Highest or High in Paper Details . (→P.49) Printing may be... faint if Print Quality in Advanced Settings in the printer driver is set to the following topics. •...
...the paper. For tips on the printing surface. Specify a longer drying period in the printer menu, in Roll DryingTime in Print Quality . (→P.243) Troubleshooting 741 In Advanced Settings in the printer driver, choose Highest or High in Paper Details . (→P.49) Printing may be... faint if Print Quality in Advanced Settings in the printer driver is set to the following topics. •...
User Manual for Windows
Page 756
... again. If the paper is still scratched, try setting the Printhead level in Head Height to Highest . (→P.661) (→P.654) When printing on the printer. 742 Troubleshooting Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the...
... again. If the paper is still scratched, try setting the Printhead level in Head Height to Highest . (→P.661) (→P.654) When printing on the printer. 742 Troubleshooting Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the...
User Manual for Windows
Page 757
... paper that curls or wrinkles easily after borderless printing Open the Top Cover and clean the Platen . Clean the Ejection Guide . (→P.718) Troubleshooting 743 The paper is soiled. In Head Height , choose Automatic . (→P.654) The Ejection Guide is wrinkled or warped. If this function ...still scratched, try raising the Printhead higher in Head Height , one level at a time. (→P.661) (→P.654) When printing on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. If the paper is still scratched, try ...
... paper that curls or wrinkles easily after borderless printing Open the Top Cover and clean the Platen . Clean the Ejection Guide . (→P.718) Troubleshooting 743 The paper is soiled. In Head Height , choose Automatic . (→P.654) The Ejection Guide is wrinkled or warped. If this function ...still scratched, try raising the Printhead higher in Head Height , one level at a time. (→P.661) (→P.654) When printing on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. If the paper is still scratched, try ...
User Manual for Windows
Page 758
...Retainer . (→P.720) Banding in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Exit other applications and cancel other print jobs. The back side of the printer driver and try printing again. (→P.655) The Printhead is soiled. Corrective Action Clean the ...Adjust the Printhead alignment. (→P.650) Streaks may improve printing results. Adjust the feed amount in the printer menu by specifying Band Joint in different colors occurs Cause The paper feed amount is soiled. Choose a higher level of Print Quality in the Advanced Settings...
...Retainer . (→P.720) Banding in Feed Priority and try printing again. (→P.243) 744 Troubleshooting Exit other applications and cancel other print jobs. The back side of the printer driver and try printing again. (→P.655) The Printhead is soiled. Corrective Action Clean the ...Adjust the Printhead alignment. (→P.650) Streaks may improve printing results. Adjust the feed amount in the printer menu by specifying Band Joint in different colors occurs Cause The paper feed amount is soiled. Choose a higher level of Print Quality in the Advanced Settings...
User Manual for Windows
Page 759
... Borderless Printing, the edge of paper that curls easily. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Troubleshooting 745 Printed colors may be even at the edges. Adjust the Printhead alignment. (→P.650) Drying documents stacked on...Quality in Print Quality . Increase the level of vacuum holding the paper against the Platen or specify a margin of the printer driver. Color density may be printed without borders on each other may not be uneven if you use scissors to cut during printing Cause...
... Borderless Printing, the edge of paper that curls easily. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Troubleshooting 745 Printed colors may be even at the edges. Adjust the Printhead alignment. (→P.650) Drying documents stacked on...Quality in Print Quality . Increase the level of vacuum holding the paper against the Platen or specify a margin of the printer driver. Color density may be printed without borders on each other may not be uneven if you use scissors to cut during printing Cause...
User Manual for Windows
Page 760
... in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of paper For paper-specic troubleshooting tips to improve the printing quality, refer to check the color ink nozzles and see if they are clogged. Print a test... . Problems with the printing quality Problems with the printing quality caused by the type of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing again. Corrective Action Adjust the Printhead alignment. (→P.650) (→P.652...
... in monochrome Cause Corrective Action In the Advanced Settings of the printer driver, In the Advanced Settings of paper For paper-specic troubleshooting tips to improve the printing quality, refer to check the color ink nozzles and see if they are clogged. Print a test... . Problems with the printing quality Problems with the printing quality caused by the type of the printer driver, Monochrome or Monochrome (Photo) , is specied specify Color in Color Mode and try printing again. Corrective Action Adjust the Printhead alignment. (→P.650) (→P.652...
User Manual for Windows
Page 761
... with the printing quality Printed colors are clogged. Colors have not been adjusted on the printer before installation will be applied to adjust the colors. The Printhead nozzles are inaccurate Cause Color adjustment has not been activated in the dialog box. repeated use a different version of the rmware environment. Troubleshooting 747 The region selection of...
... with the printing quality Printed colors are clogged. Colors have not been adjusted on the printer before installation will be applied to adjust the colors. The Printhead nozzles are inaccurate Cause Color adjustment has not been activated in the dialog box. repeated use a different version of the rmware environment. Troubleshooting 747 The region selection of...
User Manual for Windows
Page 762
...Loose or Off . Corrective Action Choose Standard in Width Detection . Width Detection has been set to Off . Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the check...the Special Settings dialog box, and remove the check from Fast Graphic Process . 748 Troubleshooting Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. Lower the Printhead . (→P.654)...
...Loose or Off . Corrective Action Choose Standard in Width Detection . Width Detection has been set to Off . Corrective Action Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below. 1.Remove the check...the Special Settings dialog box, and remove the check from Fast Graphic Process . 748 Troubleshooting Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. Lower the Printhead . (→P.654)...
User Manual for Windows
Page 763
... Properties to start the Hardware Update Wizard (or the Upgrade Device Driver Wizard.) 5. The device/interface driver is started. 7. Troubleshooting 749 If so, reinstall the IEEE 1394 device interface driver and the printer driver as follows. When the window is displayed to display the Device Manager window. 3. Important • This procedure is...
... Properties to start the Hardware Update Wizard (or the Upgrade Device Driver Wizard.) 5. The device/interface driver is started. 7. Troubleshooting 749 If so, reinstall the IEEE 1394 device interface driver and the printer driver as follows. When the window is displayed to display the Device Manager window. 3. Important • This procedure is...