User Manual for Windows
Page 11
... Top Cover 717 Cleaning the Printhead...720 Other Maintenance 721 Preparing to Transfer the Printer 721 Updating the Firmware...727 Troubleshooting 728 Frequently Asked Questions 728 Frequently Asked Questions...728 Specifying Paper in the Printer Driver 730 Printing does not start 731 The Data lamp on the Control Panel... of the paper is dirty 741 The back side of the paper is dirty 741 Banding in different colors occurs 741 The contrast becomes uneven during printing 742 Colors in printed images are uneven 742 Problems with the printing quality caused by the type of paper 743 ...
... Top Cover 717 Cleaning the Printhead...720 Other Maintenance 721 Preparing to Transfer the Printer 721 Updating the Firmware...727 Troubleshooting 728 Frequently Asked Questions 728 Frequently Asked Questions...728 Specifying Paper in the Printer Driver 730 Printing does not start 731 The Data lamp on the Control Panel... of the paper is dirty 741 The back side of the paper is dirty 741 Banding in different colors occurs 741 The contrast becomes uneven during printing 742 Colors in printed images are uneven 742 Problems with the printing quality caused by the type of paper 743 ...
User Manual for Windows
Page 742
... a desired position. ⇒Specifying the Cutting Method for Rolls (→P.193) How do I cut rolls at Actual Size (→P.348) 728 Troubleshooting Borderless printing is possible on the Control Panel Selecting the paper type ⇒Selecting the Paper Type (Roll) (→P.188) ⇒Selecting the ... loading the roll, specify the paper type and length, both on a roll? To view more detailed explanations, click the hyperlinks in the printer driver, and then load the paper. ⇒Loading and Printing on Sheets (→P.146) How do I switch between printing on rolls, ...
... a desired position. ⇒Specifying the Cutting Method for Rolls (→P.193) How do I cut rolls at Actual Size (→P.348) 728 Troubleshooting Borderless printing is possible on the Control Panel Selecting the paper type ⇒Selecting the Paper Type (Roll) (→P.188) ⇒Selecting the ... loading the roll, specify the paper type and length, both on a roll? To view more detailed explanations, click the hyperlinks in the printer driver, and then load the paper. ⇒Loading and Printing on Sheets (→P.146) How do I switch between printing on rolls, ...
User Manual for Windows
Page 743
...Vertical or Horizontal Banners (Large-Format Printing) (→P.395) How do I use printer driver settings again in the printer driver, you can adjust colors as needed. ⇒Using Favorites (→P.486) Troubleshooting 729 You can print at A3 size? This is an easy way to Particular Graphic... Elements and Colors for Printing (→P.243) How do I print on A2 ...
...Vertical or Horizontal Banners (Large-Format Printing) (→P.395) How do I use printer driver settings again in the printer driver, you can adjust colors as needed. ⇒Using Favorites (→P.486) Troubleshooting 729 You can print at A3 size? This is an easy way to Particular Graphic... Elements and Colors for Printing (→P.243) How do I print on A2 ...
User Manual for Windows
Page 744
... (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver If you can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of scanned originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) 730 Troubleshooting Frequently Asked Questions Question Answer How do I use the...
... (Mac OS X) (→P.158) • Specifying Paper in the Printer Driver If you can automatically print enlargements of scanned originals from a Color imageRUNNER . ⇒Printing Enlargements of scanned originals from a Color imageRUNNER (→P.316) Specifying Paper in the Printer Driver (Mac OS 9) (→P.160) 730 Troubleshooting Frequently Asked Questions Question Answer How do I use the...
User Manual for Windows
Page 745
...Center ) and try printing again. In Mac OS X, select the printer by clicking Select Printer or Printer in the File menu to restart the print job. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the printing dialog box and try... Sleep mode.) In Windows, restart the print job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in the Printers menu to turn the printer on . Troubleshooting 731 Corrective Action Press the Online button on the Control Panel to restart the ...
...Center ) and try printing again. In Mac OS X, select the printer by clicking Select Printer or Printer in the File menu to restart the print job. In Mac OS X, restart the print job as follows. 1.Open imagePROGRAF Printmonitor . 2.Choose Resume Printing in the printing dialog box and try... Sleep mode.) In Windows, restart the print job as follows. 1.Select the printer icon in the Printers and Faxes (or Printers ) window. 2.Clear Pause Printing in the Printers menu to turn the printer on . Troubleshooting 731 Corrective Action Press the Online button on the Control Panel to restart the ...
User Manual for Windows
Page 746
... cable. • Check the communication mode with the Ethernet cable. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.733) 732 Troubleshooting Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is connected via 100 Base...
... cable. • Check the communication mode with the Ethernet cable. Although the printer normally detects the hub communication mode and transmission rate automatically (in use. (→P.733) 732 Troubleshooting Cannot print over a network Cannot print over a network Cannot connect the printer to the network Cause The Ethernet cable is connected via 100 Base...
User Manual for Windows
Page 747
... 11. Press ▲ or ▼ to select Interface Setup, and then press ►. 3. Return to select Ethernet Type, and then press ►. 9. Troubleshooting 733 Press ▲ or ▼ to the Ethernet Driver menu. 12. Press ▲ or ▼ to enable or disable spanning tree support, and then press... OK. Press ▲ or ▼ to select the Ethernet type, and then press OK. The printer will now restart. Press ▲ or ▼ to select Off, and then press OK. After the conrmation message is displayed, press ...
... 11. Press ▲ or ▼ to select Interface Setup, and then press ►. 3. Return to select Ethernet Type, and then press ►. 9. Troubleshooting 733 Press ▲ or ▼ to the Ethernet Driver menu. 12. Press ▲ or ▼ to enable or disable spanning tree support, and then press... OK. Press ▲ or ▼ to select the Ethernet type, and then press OK. The printer will now restart. Press ▲ or ▼ to select Off, and then press OK. After the conrmation message is displayed, press ...
User Manual for Windows
Page 748
...gured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.536) or see "Conguring the Printer Driver Destination (Windows)". (→P.634) 734 Troubleshooting For details, see "Conguring the Printer's TCP/IP Network Settings". (→P.616) The computer you are not con...
...gured correctly. For details, see "Conguring the IP Address Using imagePROGRAF Device Setup Utility". (→P.536) or see "Conguring the Printer Driver Destination (Windows)". (→P.634) 734 Troubleshooting For details, see "Conguring the Printer's TCP/IP Network Settings". (→P.616) The computer you are not con...
User Manual for Windows
Page 749
... for AppleTalk Network (Macintosh)". (→P.639) or see "Conguring the Printer's AppleTalk Network Settings". (→P.637) The computer you cannot print if the printer is not enabled on the printer. For details, see "Conguring the Destination for Bonjour Network (Macintosh)". ...on the same network. Due to print from is not congured correctly. Make sure the computer and printer are congured correctly. Troubleshooting 735 Cannot print over a network Cannot print over AppleTalk or Bonjour networks Cause The AppleTalk protocol is on another ...
... for AppleTalk Network (Macintosh)". (→P.639) or see "Conguring the Printer's AppleTalk Network Settings". (→P.637) The computer you cannot print if the printer is not enabled on the printer. For details, see "Conguring the Destination for Bonjour Network (Macintosh)". ...on the same network. Due to print from is not congured correctly. Make sure the computer and printer are congured correctly. Troubleshooting 735 Cannot print over a network Cannot print over AppleTalk or Bonjour networks Cause The AppleTalk protocol is on another ...
User Manual for Windows
Page 750
... NetWare server and services are congured correctly. Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. Make sure the computer's NetWare settings are not congured correctly. Insuf... another subnet fails, deactivate NCP burst mode in queue server mode, specify "Other/Unknown" as the printer type. 736 Troubleshooting For details, see "Conguring the Printer's NetWare Network Settings". (→P.624) The computer you from is selected. Corrective Action Make sure the...
... NetWare server and services are congured correctly. Cannot print over a network Cannot print over a NetWare network Cause The printer's NetWare settings are congured correctly. Make sure the computer's NetWare settings are not congured correctly. Insuf... another subnet fails, deactivate NCP burst mode in queue server mode, specify "Other/Unknown" as the printer type. 736 Troubleshooting For details, see "Conguring the Printer's NetWare Network Settings". (→P.624) The computer you from is selected. Corrective Action Make sure the...
User Manual for Windows
Page 751
...advanced because the trailing edge is taped to the roll. The printer cuts the leading edge of the roll paper was cut and scraps are not removed. Troubleshooting 737 Corrective Action This operation is damaged. Contact your Canon dealer for printing. (→P.692) Clean the Printhead if ... portion of roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for driver. the printer and try printing again. The printer is ready to check the nozzles and make sure the Printhead is in the printer menu is On or when Trim Edge First is ...
...advanced because the trailing edge is taped to the roll. The printer cuts the leading edge of the roll paper was cut and scraps are not removed. Troubleshooting 737 Corrective Action This operation is damaged. Contact your Canon dealer for printing. (→P.692) Clean the Printhead if ... portion of roll paper was received from an incompatible printer Use the correct imagePROGRAF printer driver for driver. the printer and try printing again. The printer is ready to check the nozzles and make sure the Printhead is in the printer menu is On or when Trim Edge First is ...
User Manual for Windows
Page 752
... Cover . In Advanced Settings in the printer driver, choose Highest or High in the ink supply system. After the Ink Tank has been installed for some time, ink has become clogged in Print Quality . (→P.243) 738 Troubleshooting Problems with the printing quality Problems with the... printing quality Printing is set to Standard or Draft . Print on the wrong side of paper inside the Top Cover . Specify a longer drying period in the printer menu, in Roll DryingTime in Paper...
... Cover . In Advanced Settings in the printer driver, choose Highest or High in the ink supply system. After the Ink Tank has been installed for some time, ink has become clogged in Print Quality . (→P.243) 738 Troubleshooting Problems with the printing quality Problems with the... printing quality Printing is set to Standard or Draft . Print on the wrong side of paper inside the Top Cover . Specify a longer drying period in the printer menu, in Roll DryingTime in Paper...
User Manual for Windows
Page 753
... in Head Height to Highest . (→P.660) (→P.653) *1: Always make sure the loaded paper matches the media type setting on the printer. Paper has been loaded incorrectly, causing it to wrinkle. In Head Height , choose Automatic . (→P.653) You are printing on Heavyweight Coated.... If the paper is still scratched, try printing again. Reload the paper. (→P.182) (→P.212) The Printhead is set too low. Troubleshooting 739 Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the...
... in Head Height to Highest . (→P.660) (→P.653) *1: Always make sure the loaded paper matches the media type setting on the printer. Paper has been loaded incorrectly, causing it to wrinkle. In Head Height , choose Automatic . (→P.653) You are printing on Heavyweight Coated.... If the paper is still scratched, try printing again. Reload the paper. (→P.182) (→P.212) The Printhead is set too low. Troubleshooting 739 Problems with the printing quality Paper rubs against the Printhead Cause Corrective Action The paper type as specied in the...
User Manual for Windows
Page 754
... paper-based media, choose a VacuumStrngth setting of the paper are printing on heavyweight paper or paper that has been printed on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. If the paper is set ...Top Cover and clean the Platen . Clean the Ejection Guide . (→P.715) 740 Troubleshooting In Head Height , choose Automatic . (→P.653) The Ejection Guide is not needed, deactivate CutDustReduct. through the printer menu. (→P.49) You are dirty Cause Corrective Action The Platen has become dirty...
... paper-based media, choose a VacuumStrngth setting of the paper are printing on heavyweight paper or paper that has been printed on the printer. 1.Hold down the Stop button for a second or more to reduce cutting dust has been activated. If the paper is set ...Top Cover and clean the Platen . Clean the Ejection Guide . (→P.715) 740 Troubleshooting In Head Height , choose Automatic . (→P.653) The Ejection Guide is not needed, deactivate CutDustReduct. through the printer menu. (→P.49) You are dirty Cause Corrective Action The Platen has become dirty...
User Manual for Windows
Page 755
...jobs are using a paper that does not dry easily. Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again. (→P.243) Troubleshooting 741 Selecting Band Joint may occur if you set the Print Quality too low. Specify ...Action Clean the Paper Retainer . (→P.717) You are interrupted during transmission. Clean the Paper Retainer . (→P.717) Banding in different colors occurs Cause The paper feed amount is deactivated. Choose a higher level of Print Quality in the Advanced Settings of alignment. Problems with the...
...jobs are using a paper that does not dry easily. Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again. (→P.243) Troubleshooting 741 Selecting Band Joint may occur if you set the Print Quality too low. Specify ...Action Clean the Paper Retainer . (→P.717) You are interrupted during transmission. Clean the Paper Retainer . (→P.717) Banding in different colors occurs Cause The paper feed amount is deactivated. Choose a higher level of Print Quality in the Advanced Settings of alignment. Problems with the...
User Manual for Windows
Page 756
... in the printer driver before printing. Specify No in Auto Cut in Print Quality . 742 Troubleshooting In Advanced Settings of the printer driver. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Problems with the printing quality The contrast becomes uneven during printing. in many solid colors.
... in the printer driver before printing. Specify No in Auto Cut in Print Quality . 742 Troubleshooting In Advanced Settings of the printer driver. Cut the printed document ejected from the printer, then use Glossy Paper , art paper, or Coated Paper . Problems with the printing quality The contrast becomes uneven during printing. in many solid colors.
User Manual for Windows
Page 757
...printer driver, driver, Monochrome , Monochrome (Photo) , specify Color in Adjust Length . The Printhead nozzles are misaligned Cause The Printhead alignment is specied in Color Mode . Problems with the printing quality Problems with the printing quality caused by the type of paper For paper-specic troubleshooting... tips to improve the printing quality, refer to check the color ink nozzles and see if they are clogged. (→P.692) Troubleshooting 743 Print a test pattern to the Paper Reference ...
...printer driver, driver, Monochrome , Monochrome (Photo) , specify Color in Adjust Length . The Printhead nozzles are misaligned Cause The Printhead alignment is specied in Color Mode . Problems with the printing quality Problems with the printing quality caused by the type of paper For paper-specic troubleshooting... tips to improve the printing quality, refer to check the color ink nozzles and see if they are clogged. (→P.692) Troubleshooting 743 Print a test pattern to the Paper Reference ...
User Manual for Windows
Page 758
...-specic paper information originally registered on the computer or Refer to any type of paper. 744 Troubleshooting Colors have not been adjusted on the printer before installation will be applied to the computer and monitor documentation monitor. Execute color calibration. Click Special Settings on the same model Follow these steps to adjust the...
...-specic paper information originally registered on the computer or Refer to any type of paper. 744 Troubleshooting Colors have not been adjusted on the printer before installation will be applied to the computer and monitor documentation monitor. Execute color calibration. Click Special Settings on the same model Follow these steps to adjust the...
User Manual for Windows
Page 759
Lower the Printhead . (→P.653) Documents are Blurred or White Banding Occurs Cause The Platen suction is too strong. Troubleshooting 745 Corrective Action Choose Standard in the Layout sheet to Loose or Off . Width Detection has been set to open the Special Settings ... remove the check from Fast Graphic Process . Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. has been set to Weakest . (→P.660) The Printhead is selected. Corrective Action Open the...
Lower the Printhead . (→P.653) Documents are Blurred or White Banding Occurs Cause The Platen suction is too strong. Troubleshooting 745 Corrective Action Choose Standard in the Layout sheet to Loose or Off . Width Detection has been set to open the Special Settings ... remove the check from Fast Graphic Process . Line thickness is not uniform (Windows) Cause In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is set too high. has been set to Weakest . (→P.660) The Printhead is selected. Corrective Action Open the...
User Manual for Windows
Page 760
... on the screen. Insert the User Software CD-ROM provided with the printer and follow the instructions on the screen. 6. The device is detected, and the New Hardware Wizard (or Add New Hardware Wizard ) is installed. 746 Troubleshooting Choose the CD-ROM drive > Driver > WinXP_2K > Driver, and... click OK. (For Windows 2000/Windows XP/Windows Server 2003) 9. The printer driver is started. 7. The device/interface driver is based on an example for...
... on the screen. Insert the User Software CD-ROM provided with the printer and follow the instructions on the screen. 6. The device is detected, and the New Hardware Wizard (or Add New Hardware Wizard ) is installed. 746 Troubleshooting Choose the CD-ROM drive > Driver > WinXP_2K > Driver, and... click OK. (For Windows 2000/Windows XP/Windows Server 2003) 9. The printer driver is started. 7. The device/interface driver is based on an example for...