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... the interior 11-7 Cleaning the scanning area 11-7 Cleaning inside the machine 11-7 Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 12: Troubleshooting Problems installing and removing software .. 12-1 Problems turning on the computer 12-2 Problems printing from your computer .......... 12-2 Copying problems 12-5 Problems scanning 12-6 Fax...
... the interior 11-7 Cleaning the scanning area 11-7 Cleaning inside the machine 11-7 Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 12: Troubleshooting Problems installing and removing software .. 12-1 Problems turning on the computer 12-2 Problems printing from your computer .......... 12-2 Copying problems 12-5 Problems scanning 12-6 Fax...
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...these and try reinstalling the software. 3. Quit any other applications open, quit all of the software (version 4.4 or earlier)? (Is Canon MultiPASS registered as a virus checker is running. Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\FrcInst.exe]. 2.... the MP drivers before removing the software. To prepare for forced re-installation, on your computer. Chapter 12 Troubleshooting 12-1 Chapter 12 Troubleshooting Problems installing and removing software See below if you have not followed the installation procedure correctly, try reinstalling the ...
...these and try reinstalling the software. 3. Quit any other applications open, quit all of the software (version 4.4 or earlier)? (Is Canon MultiPASS registered as a virus checker is running. Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\FrcInst.exe]. 2.... the MP drivers before removing the software. To prepare for forced re-installation, on your computer. Chapter 12 Troubleshooting 12-1 Chapter 12 Troubleshooting Problems installing and removing software See below if you have not followed the installation procedure correctly, try reinstalling the ...
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... in the LCD? Also, check that they are inserted in the correct slots ( p. 11-2). You can only print in Windows and not in DOS. 12-2 Troubleshooting Chapter 12 If the software was installed in Windows 98/Me/2000 and you turn it is preventing the printhead holder from your computer, or...
... in the LCD? Also, check that they are inserted in the correct slots ( p. 11-2). You can only print in Windows and not in DOS. 12-2 Troubleshooting Chapter 12 If the software was installed in Windows 98/Me/2000 and you turn it is preventing the printhead holder from your computer, or...
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... than two pages, printing may stop temporarily and resume after opening and editing the document. 8. Is the paper creased or curled? Chapter 12 Troubleshooting 12-3 Cannot print to the application's documentation. Is the server set up for printer sharing ( Software Guide). 3. P 1. P 3. P... 5. P 6. Refer to the application's documentation to dry. 12 Troubleshooting Paper does not feed properly. Has the machine been printing continuously over a long period? Are you will overheat. Has the paper been loaded ...
... than two pages, printing may stop temporarily and resume after opening and editing the document. 8. Is the paper creased or curled? Chapter 12 Troubleshooting 12-3 Cannot print to the application's documentation. Is the server set up for printer sharing ( Software Guide). 3. P 1. P 3. P... 5. P 6. Refer to the application's documentation to dry. 12 Troubleshooting Paper does not feed properly. Has the machine been printing continuously over a long period? Are you will overheat. Has the paper been loaded ...
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... paper thickness lever set too high in the printer driver. Are you using recommended print media? In the [Properties] dialog box, on one side. 12-4 Troubleshooting Chapter 12 P 4. Contact the application's manufacturer. P 2. If so, reduce the amount of detail, the paper may be printed on the Main tab, click [Manual] in...
... paper thickness lever set too high in the printer driver. Are you using recommended print media? In the [Properties] dialog box, on one side. 12-4 Troubleshooting Chapter 12 P 4. Contact the application's manufacturer. P 2. If so, reduce the amount of detail, the paper may be printed on the Main tab, click [Manual] in...
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... or Fax Model ADF ( p. 2-2). 4. Press [Open] and lift up ( p. 2-2). 2. Fax Model If placing the document in Japan PUSU Troubleshooting Remove the tape up to be copied should be face down. Chapter 12 Troubleshooting 12-5 If nothing is nothing prints or one of time. If it . 1. Are the ink tanks installed correctly? Correct...
... or Fax Model ADF ( p. 2-2). 4. Press [Open] and lift up ( p. 2-2). 2. Fax Model If placing the document in Japan PUSU Troubleshooting Remove the tape up to be copied should be face down. Chapter 12 Troubleshooting 12-5 If nothing is nothing prints or one of time. If it . 1. Are the ink tanks installed correctly? Correct...
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... loaded? If you are printed with streaks). 1. Cannot scan a document. 1. Replace if necessary. 6. Copy quality is loaded correctly on the platen glass or ADF. 12-6 Troubleshooting Chapter 12
... loaded? If you are printed with streaks). 1. Cannot scan a document. 1. Replace if necessary. 6. Copy quality is loaded correctly on the platen glass or ADF. 12-6 Troubleshooting Chapter 12
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...Troubleshooting 12-7 If this is the case, the TWAIN system file is replaced with something inappropriate and you do not have enough available space? Follow this happens, remove the software ( Software Guide) and reinstall ( Set-Up Sheet). 9. In the [Scanners and Cameras] window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA Canon..., if you open , the applications will not be registered in [Events], the settings will be scanned. Click a button on the MultiPASS MP730/700 Setup CD-ROM but they 12 were not registered in the settings dialog box, select [Use the scanner driver to scan...
...Troubleshooting 12-7 If this is the case, the TWAIN system file is replaced with something inappropriate and you do not have enough available space? Follow this happens, remove the software ( Software Guide) and reinstall ( Set-Up Sheet). 9. In the [Scanners and Cameras] window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA Canon..., if you open , the applications will not be registered in [Events], the settings will be scanned. Click a button on the MultiPASS MP730/700 Setup CD-ROM but they 12 were not registered in the settings dialog box, select [Use the scanner driver to scan...
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... straight (any tilting should be scanned properly. You cannot use multi-scan for documents smaller than (6/ 4 inch2 (1 cm2)? Scanned image is low ( Software Guide). 12-8 Troubleshooting Chapter 12 In ScanGear MP, click [Descreen] ( Software Guide). 4. Clean the platen glass and document cover ( p. 11-7). Clear this setting if you want to display...
... straight (any tilting should be scanned properly. You cannot use multi-scan for documents smaller than (6/ 4 inch2 (1 cm2)? Scanned image is low ( Software Guide). 12-8 Troubleshooting Chapter 12 In ScanGear MP, click [Descreen] ( Software Guide). 4. Clean the platen glass and document cover ( p. 11-7). Clear this setting if you want to display...
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...) is printed on the printout. Nothing is connected to the L jack. If you replace the handset without ringing. You cannot manually Troubleshooting answer calls. : Set this mode if you have subscribed to a DRP (Distinctive Ring Pattern) service offered by the answering machine connected... ( Set-Up Sheet). The answering machine should be full. Either print or delete documents ( p. 8-8) to resend the fax. 8. Chapter 12 Troubleshooting 12-9 Ringing indicates a voice call so pick up the handset and either of data. 5. Check the LCD for an error ( p. 10-2). ...
...) is printed on the printout. Nothing is connected to the L jack. If you replace the handset without ringing. You cannot manually Troubleshooting answer calls. : Set this mode if you have subscribed to a DRP (Distinctive Ring Pattern) service offered by the answering machine connected... ( Set-Up Sheet). The answering machine should be full. Either print or delete documents ( p. 8-8) to resend the fax. 8. Chapter 12 Troubleshooting 12-9 Ringing indicates a voice call so pick up the handset and either of data. 5. Check the LCD for an error ( p. 10-2). ...
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... the ACTIVITY REPORT. If so, receive the fax manually ( p. 9-3). Quality of his fax machine is poor quality. The printed fax is operating normally. 12-10 Troubleshooting Chapter 12 Contact the sender and check whether the document cover and platen glass of received fax is an error, a message will be displayed in...
... the ACTIVITY REPORT. If so, receive the fax manually ( p. 9-3). Quality of his fax machine is poor quality. The printed fax is operating normally. 12-10 Troubleshooting Chapter 12 Contact the sender and check whether the document cover and platen glass of received fax is an error, a message will be displayed in...
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... using one -touch or coded speed dialing registered with M (machine) if you set correctly. If "ECM" is not set the correct line type? Chapter 12 Troubleshooting 12-11 Did you are having problems sending a fax from memory. You can still receive faxes even if the telephone line type is not shown... cannot send, check the telephone line type setting ( p. 6-4). Is the fax recipient shown in the LCD? M C 1. The telephone line is connected to send faxes. 12 Troubleshooting Fax sent is loaded correctly on the ACTIVITY REPORT.
... using one -touch or coded speed dialing registered with M (machine) if you set correctly. If "ECM" is not set the correct line type? Chapter 12 Troubleshooting 12-11 Did you are having problems sending a fax from memory. You can still receive faxes even if the telephone line type is not shown... cannot send, check the telephone line type setting ( p. 6-4). Is the fax recipient shown in the LCD? M C 1. The telephone line is connected to send faxes. 12 Troubleshooting Fax sent is loaded correctly on the ACTIVITY REPORT.
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...? Telephone disconnects during a call. Check if there is displayed in the LCD? In this case, reformatting the memory card with a recommended memory card ( p. 4-1). 12-12 Troubleshooting Chapter 12 Cannot dial. 1. Did you still have problems using your computer before reformatting the memory card. 2. Are there any images on the memory card...
...? Telephone disconnects during a call. Check if there is displayed in the LCD? In this case, reformatting the memory card with a recommended memory card ( p. 4-1). 12-12 Troubleshooting Chapter 12 Cannot dial. 1. Did you still have problems using your computer before reformatting the memory card. 2. Are there any images on the memory card...
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... to ? In Windows 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/ Eject icon in the taskbar] in Windows 2000. Troubleshooting The machine does not appear in [Hardware devices] in [Add/Remove Hardware] of Device] dialog box that is displayed when you turn off the machine... your computer. In Windows 2000, the [Unsafe Removal of access is written in the Windows XP preview, and if is set to ( p. 4-15). Chapter 12 Troubleshooting 12-13 Is the machine in Windows). 1.
... to ? In Windows 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/ Eject icon in the taskbar] in Windows 2000. Troubleshooting The machine does not appear in [Hardware devices] in [Add/Remove Hardware] of Device] dialog box that is displayed when you turn off the machine... your computer. In Windows 2000, the [Unsafe Removal of access is written in the Windows XP preview, and if is set to ( p. 4-15). Chapter 12 Troubleshooting 12-13 Is the machine in Windows). 1.
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If you pressed [ON/OFF (1 sec.)]? Wait until something is displayed. 1. Check that the power cord is defective. 12-14 Troubleshooting Chapter 12 Connect another , or using a tester, check whether the cord is not defective. Disconnect the power cord from any table taps, OA taps or ...
If you pressed [ON/OFF (1 sec.)]? Wait until something is displayed. 1. Check that the power cord is defective. 12-14 Troubleshooting Chapter 12 Connect another , or using a tester, check whether the cord is not defective. Disconnect the power cord from any table taps, OA taps or ...
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... and/or make voice calls (depending on your telephone). Note however that fax will not be printed automatically listing the documents deleted from memory. w Troubleshooting Chapter 12 q Troubleshooting 12-15 However, all documents stored in the LCD, follow the instructions displayed on your computer. Removing jammed paper If is displayed in memory...
... and/or make voice calls (depending on your telephone). Note however that fax will not be printed automatically listing the documents deleted from memory. w Troubleshooting Chapter 12 q Troubleshooting 12-15 However, all documents stored in the LCD, follow the instructions displayed on your computer. Removing jammed paper If is displayed in memory...
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.... 4. Do not force paper into place. 4 Press [Resume]. • If you are printing from the ADF all pages except for the jammed page. 12-16 Troubleshooting Chapter 12 The jammed pieces will automatically be ejected. 3 Close the scanning unit until it . Fan out the sheets of paper well so that they...
.... 4. Do not force paper into place. 4 Press [Resume]. • If you are printing from the ADF all pages except for the jammed page. 12-16 Troubleshooting Chapter 12 The jammed pieces will automatically be ejected. 3 Close the scanning unit until it . Fan out the sheets of paper well so that they...
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Troubleshooting A Chapter 12 Troubleshooting 12-17 A 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A, then close the feeder cover. • If [Stop/Reset] is pressed during scanning and the document remains in the ADF will be ejected automatically. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover. Documents left in the ADF, wait for the 12 machine to return to standby mode, then press [Resume].
Troubleshooting A Chapter 12 Troubleshooting 12-17 A 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A, then close the feeder cover. • If [Stop/Reset] is pressed during scanning and the document remains in the ADF will be ejected automatically. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover. Documents left in the ADF, wait for the 12 machine to return to standby mode, then press [Resume].
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... and disconnect the power cord. Error codes are printed in the LCD. Wait five seconds, reconnect the power cord and turn on again Contact the Canon Customer Care Center. Then to Maintaining the printhead, p. 11-3. If the error remains, turn on the power. Wait 15 seconds, then reconnect the power cord... off the machine and disconnect the power cord. Interpreting the messages When the Alarm light blinks Check the message in the ACTIVITY REPORT. 12-18 Troubleshooting Chapter 12
... and disconnect the power cord. Error codes are printed in the LCD. Wait five seconds, reconnect the power cord and turn on again Contact the Canon Customer Care Center. Then to Maintaining the printhead, p. 11-3. If the error remains, turn on the power. Wait 15 seconds, then reconnect the power cord... off the machine and disconnect the power cord. Interpreting the messages When the Alarm light blinks Check the message in the ACTIVITY REPORT. 12-18 Troubleshooting Chapter 12
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... to send the document using a G3 machine. CARTRIDGE JAMMED The printhead holder cannot move the printhead holder manually. Do not attempt to move . Troubleshooting 12 Chapter 12 Troubleshooting 12-19 LCD messages Message (Error code) Cause Action Details Fax Model AUTO REDIAL The machine is waiting to redial the other party's number...
... to send the document using a G3 machine. CARTRIDGE JAMMED The printhead holder cannot move the printhead holder manually. Do not attempt to move . Troubleshooting 12 Chapter 12 Troubleshooting 12-19 LCD messages Message (Error code) Cause Action Details Fax Model AUTO REDIAL The machine is waiting to redial the other party's number...