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Chapter 13: Troubleshooting If You Cannot Solve the Problem 13-2 Clearing Jams...13-3 Jams in the ADF 13-3 Jams in the Multi-Purpose Tray 13-4 LCD Messages ...13-5 ...
Chapter 13: Troubleshooting If You Cannot Solve the Problem 13-2 Clearing Jams...13-3 Jams in the ADF 13-3 Jams in the Multi-Purpose Tray 13-4 LCD Messages ...13-5 ...
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... to help you use your MultiPASS quickly and easily: • MultiPASS C555 User's Guide (this guide): Provides detailed information on how to set up, operate, maintain, and troubleshoot your MultiPASS. • MultiPASS Suite for Windows® Software User's Guide: Describes how to use your MultiPASS to print, fax, and scan from your MultiPASS. • See Maintenance (1 Chapter 12...
... to help you use your MultiPASS quickly and easily: • MultiPASS C555 User's Guide (this guide): Provides detailed information on how to set up, operate, maintain, and troubleshoot your MultiPASS. • MultiPASS Suite for Windows® Software User's Guide: Describes how to use your MultiPASS to print, fax, and scan from your MultiPASS. • See Maintenance (1 Chapter 12...
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... downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366) • 24-hour, Fax-On-Demand System for warranty details. Chapter 1 Introduction 1-7 Introduction Customer Support Your MultiPASS is designed with the unit's operation, try to...
... downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366) • 24-hour, Fax-On-Demand System for warranty details. Chapter 1 Introduction 1-7 Introduction Customer Support Your MultiPASS is designed with the unit's operation, try to...
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For instructions, (1 Chapter 10, Making Copies). If you can make sure the MultiPASS is printing properly by making several copies of a document. Testing the MultiPASS After you have assembled the MultiPASS, installed the BJ cartridge, and loaded the paper, you have problems printing, (1 Chapter 13, Troubleshooting). 2-20 Setting Up Chapter 2
For instructions, (1 Chapter 10, Making Copies). If you can make sure the MultiPASS is printing properly by making several copies of a document. Testing the MultiPASS After you have assembled the MultiPASS, installed the BJ cartridge, and loaded the paper, you have problems printing, (1 Chapter 13, Troubleshooting). 2-20 Setting Up Chapter 2
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... Solve the Problem 13-2 Clearing Jams 13-3 Jams in the ADF 13-3 Jams in this chapter to try and solve the problem. Chapter 13 Troubleshooting If your MultiPASS is not operating properly, use the information in the Multi-Purpose Tray 13-4 LCD Messages 13-5 Printing Problems 13-13 Print Quality Problems 13... 13-20 Receiving Problems 13-21 Telephone Problems 13-23 Copying Problems 13-24 General Problems 13-25 If the Power Goes Out 13-26 Troubleshooting Chapter 13 Troubleshooting 13-1
... Solve the Problem 13-2 Clearing Jams 13-3 Jams in the ADF 13-3 Jams in this chapter to try and solve the problem. Chapter 13 Troubleshooting If your MultiPASS is not operating properly, use the information in the Multi-Purpose Tray 13-4 LCD Messages 13-5 Printing Problems 13-13 Print Quality Problems 13... 13-20 Receiving Problems 13-21 Telephone Problems 13-23 Copying Problems 13-24 General Problems 13-25 If the Power Goes Out 13-26 Troubleshooting Chapter 13 Troubleshooting 13-1
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...problem. If you need to contact Canon directly, make sure you have the following information: • Product name MultiPASS C555 • Serial number The serial number is on the label located at the back of the unit. • MultiPASS Suite version number 1 MultiPASS Suite User's Guide • Place...MultiPASS yourself may void the limited warranty. Canon's support personnel are trained in this chapter, contact the Customer Care Center. See the limited warranty card for details. If You Cannot Solve the Problem If you have taken to solve the problem and the results 13-2 Troubleshooting...
...problem. If you need to contact Canon directly, make sure you have the following information: • Product name MultiPASS C555 • Serial number The serial number is on the label located at the back of the unit. • MultiPASS Suite version number 1 MultiPASS Suite User's Guide • Place...MultiPASS yourself may void the limited warranty. Canon's support personnel are trained in this chapter, contact the Customer Care Center. See the limited warranty card for details. If You Cannot Solve the Problem If you have taken to solve the problem and the results 13-2 Troubleshooting...
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... it toward you. • It only opens slightly. • Do not try to unplug the MultiPASS when clearing paper jams. Jams in the ADF When a document jams or misfeeds in the ADF, the LCD displays CHECK DOCUMENT. Troubleshooting 3 While holding the operation panel open, remove the document. • Pull it gently in...
... it toward you. • It only opens slightly. • Do not try to unplug the MultiPASS when clearing paper jams. Jams in the ADF When a document jams or misfeeds in the ADF, the LCD displays CHECK DOCUMENT. Troubleshooting 3 While holding the operation panel open, remove the document. • Pull it gently in...
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Follow this procedure to start the operation again. • If you press Resume. 13-4 Troubleshooting Chapter 13 n If the paper jam occurred while a fax was being received into the MultiPASS' memory, that fax will print automatically when the jam is below the paper limit mark ( P ). Resume 4 Press to clear the paper jam: 1 Close...
Follow this procedure to start the operation again. • If you press Resume. 13-4 Troubleshooting Chapter 13 n If the paper jam occurred while a fax was being received into the MultiPASS' memory, that fax will print automatically when the jam is below the paper limit mark ( P ). Resume 4 Press to clear the paper jam: 1 Close...
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.... For an overseas call, add pauses to automatically redial the number. Action Wait for the unit to the registered number. (1 p. 9-2) Troubleshooting Chapter 13 Troubleshooting 13-5 LCD, replace the Black BJ tank (1 p. 12-15). The unit will then print automatically any faxes received in memory. #005...not answer within 55 seconds (after all automatic redialing attempts). LCD Messages The following messages are displayed in the LCD when the MultiPASS is waiting to redial the other party's number because the line was incorrect. The error code appears in the have dried out...
.... For an overseas call, add pauses to automatically redial the number. Action Wait for the unit to the registered number. (1 p. 9-2) Troubleshooting Chapter 13 Troubleshooting 13-5 LCD, replace the Black BJ tank (1 p. 12-15). The unit will then print automatically any faxes received in memory. #005...not answer within 55 seconds (after all automatic redialing attempts). LCD Messages The following messages are displayed in the LCD when the MultiPASS is waiting to redial the other party's number because the line was incorrect. The error code appears in the have dried out...
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... the PAPER SIZE setting are trying to the center of the unit. Load the correct paper size or change the PAPER SIZE setting. (1 p. 14-7) 13-6 Troubleshooting Chapter 13 The unit is returning to standby mode. CARTRIDGE JAMMED - Clean the BJ cartridge print head (1 p. 12-10). CHECK DOCUMENT #001 The document is...
... the PAPER SIZE setting are trying to the center of the unit. Load the correct paper size or change the PAPER SIZE setting. (1 p. 14-7) 13-6 Troubleshooting Chapter 13 The unit is returning to standby mode. CARTRIDGE JAMMED - Clean the BJ cartridge print head (1 p. 12-10). CHECK DOCUMENT #001 The document is...
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... that is all right to color document to black & convert a color document white and print, or press # to black & white and print to move. Troubleshooting Chapter 13 Troubleshooting 13-7 Press Resume. In either case, if the error does not clear, try installing a new BJ cartridge. (1 p. 12-12) Contact the Customer Care Center...
... that is all right to color document to black & convert a color document white and print, or press # to black & white and print to move. Troubleshooting Chapter 13 Troubleshooting 13-7 Press Resume. In either case, if the error does not clear, try installing a new BJ cartridge. (1 p. 12-12) Contact the Customer Care Center...
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... receiving fax machine. #003 The document is longer than normal receptions. Remove the Black BJ cartridge and install the Color BJ cartridge. (1 p. 12-12) 13-8 Troubleshooting Chapter 13
... receiving fax machine. #003 The document is longer than normal receptions. Remove the Black BJ cartridge and install the Color BJ cartridge. (1 p. 12-12) 13-8 Troubleshooting Chapter 13
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... install the Color BJ cartridge. cartridge and install the PAPER or COLOR Color or Photo BJ SNAPSHOT mode with the installed Photo BJ cartridge. - Troubleshooting Chapter 13 Troubleshooting 13-9 If you do not have this BJ cartridge available, you are receiving a voice call . Alternatively, enable the PHOTO INK PRINT setting. (1 p. 14-7) You...
... install the Color BJ cartridge. cartridge and install the PAPER or COLOR Color or Photo BJ SNAPSHOT mode with the installed Photo BJ cartridge. - Troubleshooting Chapter 13 Troubleshooting 13-9 If you do not have this BJ cartridge available, you are receiving a voice call . Alternatively, enable the PHOTO INK PRINT setting. (1 p. 14-7) You...
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... document and send or copy each part separately. NO TEL # #022 The one touch speed dialing button or coded speed dialing code. (1 pp. 6-3, 6-6) 13-10 Troubleshooting Chapter 13 Print any documents stored in their fax machine or free up space in the unit's memory, print or delete any documents in the...
... document and send or copy each part separately. NO TEL # #022 The one touch speed dialing button or coded speed dialing code. (1 pp. 6-3, 6-6) 13-10 Troubleshooting Chapter 13 Print any documents stored in their fax machine or free up space in the unit's memory, print or delete any documents in the...
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You disabled the PHOTO Press T to is confirming that is not installed. Install a BJ cartridge. (1 p. 2-13) - document. (1 p. 8-15) Troubleshooting Chapter 13 Troubleshooting 13-11 Message NOT AVAILABLE PHOTO INK IN USE PLEASE WAIT PRINT W/ BC-22e? The unit received the fax Load paper in the LCD, then ...
You disabled the PHOTO Press T to is confirming that is not installed. Install a BJ cartridge. (1 p. 2-13) - document. (1 p. 8-15) Troubleshooting Chapter 13 Troubleshooting 13-11 Message NOT AVAILABLE PHOTO INK IN USE PLEASE WAIT PRINT W/ BC-22e? The unit received the fax Load paper in the LCD, then ...
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... fax, it assigns you will resume have become too hot. The unit is sending a The unit continues to cool down . 13-12 Troubleshooting Chapter 13 Try sending again in from the beginning. again. nnnn - TX/RX NO. printing when it later. START AGAIN - During ... the system. You pressed Stop to a machine that does not support color faxing. Message RECEIVED IN FILE (Continued) Error Code Cause The MultiPASS Status Monitor is full. TRY AGAIN IN B&W #085 You tried sending a color document to If required, try sending cancel the transmission....
... fax, it assigns you will resume have become too hot. The unit is sending a The unit continues to cool down . 13-12 Troubleshooting Chapter 13 Try sending again in from the beginning. again. nnnn - TX/RX NO. printing when it later. START AGAIN - During ... the system. You pressed Stop to a machine that does not support color faxing. Message RECEIVED IN FILE (Continued) Error Code Cause The MultiPASS Status Monitor is full. TRY AGAIN IN B&W #085 You tried sending a color document to If required, try sending cancel the transmission....
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...Be sure to remove the orange protective tape from the BJ cartridge before you connect it during software installation to ensure proper operation. (1 MultiPASS Suite User's Guide) The orange protective tape may need to standby mode. If the Alarm light remains lit, contact the Customer Care...If the unit is with the wrong port. The application you connected the printer cable. • Unplug the MultiPASS and turn off the PC. Troubleshooting Chapter 13 Troubleshooting 13-13 The MultiPASS may have been turned on when you are installed properly. (1 p. 2-13) The BJ cartridge print head ...
...Be sure to remove the orange protective tape from the BJ cartridge before you connect it during software installation to ensure proper operation. (1 MultiPASS Suite User's Guide) The orange protective tape may need to standby mode. If the Alarm light remains lit, contact the Customer Care...If the unit is with the wrong port. The application you connected the printer cable. • Unplug the MultiPASS and turn off the PC. Troubleshooting Chapter 13 Troubleshooting 13-13 The MultiPASS may have been turned on when you are installed properly. (1 p. 2-13) The BJ cartridge print head ...
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...if the problem is with the same parallel interface port to print 2 or 3 blank sheets of paper. 13-14 Troubleshooting Chapter 13 The printer cable may not be securely connected to the MultiPASS and PC. • Check the printer cable connection. (1 p. 2-7) The printer cable may not be the correct ...properly. (1 p. 2-13) The nozzles on the platen, clean the ink off the platen by launching Notepad and setting the application to which the MultiPASS is not what you expected. You may be disabled. - s Printout does not match paper size. The application's page size and margin settings may...
...if the problem is with the same parallel interface port to print 2 or 3 blank sheets of paper. 13-14 Troubleshooting Chapter 13 The printer cable may not be securely connected to the MultiPASS and PC. • Check the printer cable connection. (1 p. 2-7) The printer cable may not be the correct ...properly. (1 p. 2-13) The nozzles on the platen, clean the ink off the platen by launching Notepad and setting the application to which the MultiPASS is not what you expected. You may be disabled. - s Printout does not match paper size. The application's page size and margin settings may...
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... cool. Printing dense graphics on the other side. print is not clear, is not running. • Start the MultiPASS Status Monitor from Start | Programs | Canon MultiPASS Suite 3.2. If the print quality is using. This conflict can result in the multi-purpose tray. (1 p. 2-17) The Status Monitor ...direction of the curl. (Should you are using may not be loaded. The MultiPASS may have a paper jam. • Make sure the MultiPASS is plugged in the output tray for printing. Chapter 13 Troubleshooting 13-15 Then start your print operation and wait several minutes to allow the...
... cool. Printing dense graphics on the other side. print is not clear, is not running. • Start the MultiPASS Status Monitor from Start | Programs | Canon MultiPASS Suite 3.2. If the print quality is using. This conflict can result in the multi-purpose tray. (1 p. 2-17) The Status Monitor ...direction of the curl. (Should you are using may not be loaded. The MultiPASS may have a paper jam. • Make sure the MultiPASS is plugged in the output tray for printing. Chapter 13 Troubleshooting 13-15 Then start your print operation and wait several minutes to allow the...
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... may be printing on resources. • Close all .TMP files. Bitmapped fonts designed for printing. The print media you are using Draft print quality. • 1 MultiPASS Suite User's Guide s Printing takes too long. Certain MS fonts, such as smoothly rounded characters. s Output is faint. The resolution selected via the printer driver... of the paper. • Some papers have enough disk space to be, try turning the paper over and printing on the other side. 13-16 Troubleshooting Chapter 13 s The printout contains blurred or smudged ink.
... may be printing on resources. • Close all .TMP files. Bitmapped fonts designed for printing. The print media you are using Draft print quality. • 1 MultiPASS Suite User's Guide s Printing takes too long. Certain MS fonts, such as smoothly rounded characters. s Output is faint. The resolution selected via the printer driver... of the paper. • Some papers have enough disk space to be, try turning the paper over and printing on the other side. 13-16 Troubleshooting Chapter 13 s The printout contains blurred or smudged ink.