Quick Start Guide
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.... - See "Replacing an Ink Tank" on page 57. See "Prepare the replacement tank." If the problem is inserted in each position, matching the label. z If the Ruled Lines Are Shifted Step 1 See ..."Aligning the Print Head" on page 52. If any one of the correct color is not resolved after running low. See "Replacing Ink Tanks" on page 64. 56 Routine Maintenance... Print Quality setting in the printer driver settings. If lines are probably clogged. Contact your Canon service representative. If any one of the nozzles and then perform Print Head Cleaning. If ...
.... - See "Replacing an Ink Tank" on page 57. See "Prepare the replacement tank." If the problem is inserted in each position, matching the label. z If the Ruled Lines Are Shifted Step 1 See ..."Aligning the Print Head" on page 52. If any one of the correct color is not resolved after running low. See "Replacing Ink Tanks" on page 64. 56 Routine Maintenance... Print Quality setting in the printer driver settings. If lines are probably clogged. Contact your Canon service representative. If any one of the nozzles and then perform Print Head Cleaning. If ...
Quick Start Guide
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5 Check the print head condition with the printed nozzle check pattern, and take appropriate action. Routine Maintenance 61 See "Examining the Nozzle Check Pattern" on page 62. See "Print Head Deep Cleaning" on page 58. Note If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.
5 Check the print head condition with the printed nozzle check pattern, and take appropriate action. Routine Maintenance 61 See "Examining the Nozzle Check Pattern" on page 62. See "Print Head Deep Cleaning" on page 58. Note If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.
Quick Start Guide
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See "Replacing an Ink Tank" on page 57. 5 Check the condition of that color. Contact your Canon service representative. If a particular color is not printed properly, replace the ink tank of the Print Head. (1) Print the nozzle check pattern to check the print head condition. See "Printing the Nozzle Check Pattern" on page 50. (2) If the print head nozzles are still not clean, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. (3) If this does not solve the problem, the Print Head may be damaged. Routine Maintenance 63
See "Replacing an Ink Tank" on page 57. 5 Check the condition of that color. Contact your Canon service representative. If a particular color is not printed properly, replace the ink tank of the Print Head. (1) Print the nozzle check pattern to check the print head condition. See "Printing the Nozzle Check Pattern" on page 50. (2) If the print head nozzles are still not clean, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. (3) If this does not solve the problem, the Print Head may be damaged. Routine Maintenance 63
Quick Start Guide
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... feed rollers will wear the rollers, so perform this only when necessary. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any other chemical cleaner to clean. 68 Routine Maintenance With it gently. (B) (A) (C) Cleaning the Paper Feed Rollers (Roller...
... feed rollers will wear the rollers, so perform this only when necessary. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any other chemical cleaner to clean. 68 Routine Maintenance With it gently. (B) (A) (C) Cleaning the Paper Feed Rollers (Roller...
Quick Start Guide
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... feeds through the machine. Important z Even if the Cassette is smudged, clean the inside the machine are stained, wipe off . 70 Routine Maintenance If the problem is displayed. (2) Select Maintenance, then press the OK button. See "Cleaning the Protrusions Inside the Machine" on page 2. See "Basic Operation for the Operation Panel...
... feeds through the machine. Important z Even if the Cassette is smudged, clean the inside the machine are stained, wipe off . 70 Routine Maintenance If the problem is displayed. (2) Select Maintenance, then press the OK button. See "Cleaning the Protrusions Inside the Machine" on page 2. See "Basic Operation for the Operation Panel...
Quick Start Guide
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...encounter when using the machine. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" on page 78 z "Ink Does Not Come Out... "Printed Paper Curls or Has Ink Blots" on page 80 z "Printed Surface Is Scratched/Paper Is Smudged" on page 80 z "Colors Are Uneven or Streaked" on page 82 z "Printing Problems When Copying" on page 82 z "Printing Does Not Start" on page 82 z "Paper Does Not Feed Properly" on page 84 z...
...encounter when using the machine. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to End of Job" on page 78 z "Part of the Page Is Not Printed" on page 78 z "Colors Are Unclear" on page 78 z "Ink Does Not Come Out... "Printed Paper Curls or Has Ink Blots" on page 80 z "Printed Surface Is Scratched/Paper Is Smudged" on page 80 z "Colors Are Uneven or Streaked" on page 82 z "Printing Problems When Copying" on page 82 z "Printing Does Not Start" on page 82 z "Paper Does Not Feed Properly" on page 84 z...
Quick Start Guide
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... device, you can damage the machine. After carrying out the above measures, if the problem continues after connecting the device to the machine. Message "Print head is not exposed directly...printing, as follows: z Paper of size other than one ink tank of the same color are not installed in ink absorber to turn on page 50. Press the OK button ...to cancel the error so you may be incompatible. Perform necessary operations according your Canon service representative. Use a digital camera or digital video camcorder compatible with the connected device." ...
... device, you can damage the machine. After carrying out the above measures, if the problem continues after connecting the device to the machine. Message "Print head is not exposed directly...printing, as follows: z Paper of size other than one ink tank of the same color are not installed in ink absorber to turn on page 50. Press the OK button ...to cancel the error so you may be incompatible. Perform necessary operations according your Canon service representative. Use a digital camera or digital video camcorder compatible with the connected device." ...
Quick Start Guide
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... the setup program, Msetup4.exe. Note If the installer was forced to be terminated due to an Windows error, the system may be a problem with the CD-ROM. Contact a Canon service representative. Click Start > My Computer > double-click the CD-ROM icon . In non-XP Windows, open the My Computer window and...
... the setup program, Msetup4.exe. Note If the installer was forced to be terminated due to an Windows error, the system may be a problem with the CD-ROM. Contact a Canon service representative. Click Start > My Computer > double-click the CD-ROM icon . In non-XP Windows, open the My Computer window and...
Quick Start Guide
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Contact a Canon service representative. In this case, the machine operates properly but printing speed may slow down due to Computer Properly Printing Speed Is Slow / USB 2.0 ... system environment is not displayed, restart your computer. If other disks are displayed. Cannot Connect to communication speed. Confirm that the CD-ROM icon is a problem with the Setup CD-ROM. If the icon is still not displayed, try different disks and see if they are displayed, there is visible in...
Contact a Canon service representative. In this case, the machine operates properly but printing speed may slow down due to Computer Properly Printing Speed Is Slow / USB 2.0 ... system environment is not displayed, restart your computer. If other disks are displayed. Cannot Connect to communication speed. Confirm that the CD-ROM icon is a problem with the Setup CD-ROM. If the icon is still not displayed, try different disks and see if they are displayed, there is visible in...
Quick Start Guide
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...again after performing Print Head Deep Cleaning twice The Print Head may be damaged. z If the problem is still not resolved after 24 hours or later. If an ink lamp is flashing red slowly .... Print Head nozzles are clogged. (A) Correct L-shaped air hole. (B) Incorrect Part of the missing colors are left as illustrated in the Operation Panel matches the type of the orange tape is peeled off the... does not match the actual type of the orange tape is remaining. Contact your Canon service representative. Ink tank is not resolved after performing Print Head Cleaning twice Perform ...
...again after performing Print Head Deep Cleaning twice The Print Head may be damaged. z If the problem is still not resolved after 24 hours or later. If an ink lamp is flashing red slowly .... Print Head nozzles are clogged. (A) Correct L-shaped air hole. (B) Incorrect Part of the missing colors are left as illustrated in the Operation Panel matches the type of the orange tape is peeled off the... does not match the actual type of the orange tape is remaining. Contact your Canon service representative. Ink tank is not resolved after performing Print Head Cleaning twice Perform ...
Quick Start Guide
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... Cleaning to clean the inside will wear the rollers, so perform this does not solve the problem, see "Manual Print Head Alignment" on cleaning, see "Cleaning the Paper Feed Rollers (Roller...after installation, straight lines may cause unclear prints or prints with plenty of adjacent contrasting colors. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty....Action If paper is not set appropriately. Especially when using Photo Paper Pro or other Canon specialty paper. Cleaning the Paper Feed Rollers will become stained with the wrong side facing...
... Cleaning to clean the inside will wear the rollers, so perform this does not solve the problem, see "Manual Print Head Alignment" on cleaning, see "Cleaning the Paper Feed Rollers (Roller...after installation, straight lines may cause unclear prints or prints with plenty of adjacent contrasting colors. Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is dirty....Action If paper is not set appropriately. Especially when using Photo Paper Pro or other Canon specialty paper. Cleaning the Paper Feed Rollers will become stained with the wrong side facing...
Quick Start Guide
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... copied should be faced down . The print quality setting is empty. See "Setting Items in Each Mode" on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not loaded correctly. When loading the original on page 50. 82 Troubleshooting Instead of copying ..., the side to "Printing Area" in Print settings. Especially when printing a document that the Media Type set in reducing uneven colors. Printing Problems When Copying Cause The original document is not set appropriately. The Platen Glass or the inner side of the Document Cover. Clean ...
... copied should be faced down . The print quality setting is empty. See "Setting Items in Each Mode" on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not loaded correctly. When loading the original on page 50. 82 Troubleshooting Instead of copying ..., the side to "Printing Area" in Print settings. Especially when printing a document that the Media Type set in reducing uneven colors. Printing Problems When Copying Cause The original document is not set appropriately. The Platen Glass or the inner side of the Document Cover. Clean ...
Quick Start Guide
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...(1)Click the printer icon in the Dock to select individual print jobs in a wrong position. Confirm that the ink tanks are left in queue. / Computer problems. (A) Correct L-shaped air hole. (B) Incorrect Part of your computer may not be installed in Windows XP or Windows 2000. (5)When the confirmation message is ...in the Dock to delete them. (1)Open the printer properties dialog box. See "Replacing an Ink Tank" on the Printer menu. You may solve the problem. In Mac® OS X v.10.2.8, click the printer icon in Windows Me or Windows 98) on page 50. If the ink lamp is ...
...(1)Click the printer icon in the Dock to select individual print jobs in a wrong position. Confirm that the ink tanks are left in queue. / Computer problems. (A) Correct L-shaped air hole. (B) Incorrect Part of your computer may not be installed in Windows XP or Windows 2000. (5)When the confirmation message is ...in the Dock to delete them. (1)Open the printer properties dialog box. See "Replacing an Ink Tank" on the Printer menu. You may solve the problem. In Mac® OS X v.10.2.8, click the printer icon in Windows Me or Windows 98) on page 50. If the ink lamp is ...
Quick Start Guide
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...properly. If the paper source is not correct, change the paper source. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP960 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the following port. If the port setting is not selected...Hardware > Printers and Faxes. If printing starts normally, there is off, turn the machine on page 72. If the POWER lamp is a problem with the USB cable. MP Drivers are not installed properly. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting Error ...
...properly. If the paper source is not correct, change the paper source. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP960 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the following port. If the port setting is not selected...Hardware > Printers and Faxes. If printing starts normally, there is off, turn the machine on page 72. If the POWER lamp is a problem with the USB cable. MP Drivers are not installed properly. The MP Drivers may have occurred in the Easy Setup Instructions. 88 Troubleshooting Error ...
Quick Start Guide
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...x 177.8 mm. Make sure that the driver for your computer. (1)Select Print and Fax Preferences from Printer. Consult the reseller of printers and that MP960 is off, turn the machine on the machine. If you are using a relay device such as a USB hub, disconnect it is not displayed, click...10.2.8, check that it , connect the machine directly to the computer. If printing starts normally, there is correct. Check that can be a problem with the relay device. Replace the USB cable and try printing again. For details on how to resolve the error, see "Error Message Is...
...x 177.8 mm. Make sure that the driver for your computer. (1)Select Print and Fax Preferences from Printer. Consult the reseller of printers and that MP960 is off, turn the machine on the machine. If you are using a relay device such as a USB hub, disconnect it is not displayed, click...10.2.8, check that it , connect the machine directly to the computer. If printing starts normally, there is correct. Check that can be a problem with the relay device. Replace the USB cable and try printing again. For details on how to resolve the error, see "Error Message Is...
Quick Start Guide
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...Unit (Printer Cover) on page 81. If the Print Head is still not resolved, the Print Head may be clogged if printing becomes faint or colors are incorrect. If you are using . If the error is already installed, remove the Print Head and then reinstall it . Contact your camera's ...long time or if it can be fed from the computer. Turn the camera on if it may cancel printing. If the problem is not resolved by using a non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from a digital still camera or digital video camcorder*, and...
...Unit (Printer Cover) on page 81. If the Print Head is still not resolved, the Print Head may be clogged if printing becomes faint or colors are incorrect. If you are using . If the error is already installed, remove the Print Head and then reinstall it . Contact your camera's ...long time or if it can be fed from the computer. Turn the camera on if it may cancel printing. If the problem is not resolved by using a non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from a digital still camera or digital video camcorder*, and...
Quick Start Guide
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...Films" on -screen manual. Remove the FAU Protective Sheet from the film. Then, turn the machine Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear) Cause Action Dust or dirt is scanned on the Platen Glass. "Cleaning the Platen Glass and Document ...Cover" on page 78. Advanced Mode, select Fading Correction or Grain Correction to shield it may not resolve the problem, depending on the film. Otherwise, it . Frames Are Not Detected Correctly Cause Film is out of a film is stuck to the...
...Films" on -screen manual. Remove the FAU Protective Sheet from the film. Then, turn the machine Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear) Cause Action Dust or dirt is scanned on the Platen Glass. "Cleaning the Platen Glass and Document ...Cover" on page 78. Advanced Mode, select Fading Correction or Grain Correction to shield it may not resolve the problem, depending on the film. Otherwise, it . Frames Are Not Detected Correctly Cause Film is out of a film is stuck to the...
Quick Start Guide
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...THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY. Non-Canon brand equipment and software that may be distributed with respect to have no responsibility for such items except for the Product. (b) Use ...packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its serial number or dating defaced, altered or removed. This limited warranty covers all such warranties are sold ...
...THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY. Non-Canon brand equipment and software that may be distributed with respect to have no responsibility for such items except for the Product. (b) Use ...packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its serial number or dating defaced, altered or removed. This limited warranty covers all such warranties are sold ...
Quick Start Guide
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... normally be shipped the same day if your original limited warranty. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone, and you . Canon USA offers a range of customer technical support* options: z Interactive troubleshooting, e-mail technical support...
... normally be shipped the same day if your original limited warranty. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone, and you . Canon USA offers a range of customer technical support* options: z Interactive troubleshooting, e-mail technical support...
Easy Setup Instructions
Page 1
...the Document Cover is installed. g Open the Inner Cover. Write down the serial number located inside of the protective cap - If the orange-colored protective film is left or right to easily select a menu or a setting item. Refer to select. Inner Cover Serial Number Location ...Important If the Scanning Unit (Printer Cover) is not removed completely, problems with your finger on the Operation Panel to f. For details, refer to "Basic Operation for the Operation Panel" in the Cassette, ...
...the Document Cover is installed. g Open the Inner Cover. Write down the serial number located inside of the protective cap - If the orange-colored protective film is left or right to easily select a menu or a setting item. Refer to select. Inner Cover Serial Number Location ...Important If the Scanning Unit (Printer Cover) is not removed completely, problems with your finger on the Operation Panel to f. For details, refer to "Basic Operation for the Operation Panel" in the Cassette, ...