User manual for the BJC-55
Page 4
... Printer Driver Using Balloon Help Macintosh Printer Driver Features Using the BJ Print Monitor Uninstalling the Macintosh Printer Driver Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Specifications Printer Specifications BJ Cartridges Paper Specifications Printing Area...
... Printer Driver Using Balloon Help Macintosh Printer Driver Features Using the BJ Print Monitor Uninstalling the Macintosh Printer Driver Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Specifications Printer Specifications BJ Cartridges Paper Specifications Printing Area...
User manual for the BJC-55
Page 261
Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Troubleshooting 261
Troubleshooting Error Messages Problems and Solutions Before You Call For Service Getting Help From Canon Servicing the Printer Troubleshooting 261
User manual for the BJC-55
Page 262
Cannot execute print due to insufficient memory. Call for service! Error No. * 300 (* alphanumeric code) Type x Error (x integer) Troubleshooting 262 This program has attempted an illegal operation and will shut down. File cannot be found on the specified path or disk. Paper Jam! Call ... following messages may appear when an error occurs: Error writing to insufficient memory. Waste ink absorber full! Cannot execute print due to USBPRNxx: for Printer BJC-55 Service error xxx!
Cannot execute print due to insufficient memory. Call for service! Error No. * 300 (* alphanumeric code) Type x Error (x integer) Troubleshooting 262 This program has attempted an illegal operation and will shut down. File cannot be found on the specified path or disk. Paper Jam! Call ... following messages may appear when an error occurs: Error writing to insufficient memory. Waste ink absorber full! Cannot execute print due to USBPRNxx: for Printer BJC-55 Service error xxx!
User manual for the BJC-55
Page 263
... screen and print job does not execute "Type x Error" appears on the screen Cannot execute background printing Cannot select the printer driver in the Chooser Troubleshooting 263
... screen and print job does not execute "Type x Error" appears on the screen Cannot execute background printing Cannot select the printer driver in the Chooser Troubleshooting 263
User manual for the BJC-55
Page 264
... clear or has white streaks Low ink could cause faded characters and white lines to confirm the print quality. Cleaning the Print Head Troubleshooting 264 Then print a Nozzle Check Pattern to see if the printing quality has been restored. Try printing a Nozzle Check Pattern Check the status of color...
... clear or has white streaks Low ink could cause faded characters and white lines to confirm the print quality. Cleaning the Print Head Troubleshooting 264 Then print a Nozzle Check Pattern to see if the printing quality has been restored. Try printing a Nozzle Check Pattern Check the status of color...
User manual for the BJC-55
Page 265
... BJ tank(s) Replace the BJ cartridge. Printing a Nozzle Check Pattern If print quality is not restored after deep cleaning The ink may have run out. Troubleshooting 265 Problems and Solutions If print quality is not restored after cleaning Perform print head deep cleaning to see if the printing quality has been...
... BJ tank(s) Replace the BJ cartridge. Printing a Nozzle Check Pattern If print quality is not restored after deep cleaning The ink may have run out. Troubleshooting 265 Problems and Solutions If print quality is not restored after cleaning Perform print head deep cleaning to see if the printing quality has been...
User manual for the BJC-55
Page 266
... be printed on the correct side of the paper The paper that you are printing on either side. Media You Can Use With This Printer Troubleshooting 266 Problems and Solutions Check to see if the orange protective cap or tape has been re-attached to the print head Reattaching the orange...
... be printed on the correct side of the paper The paper that you are printing on either side. Media You Can Use With This Printer Troubleshooting 266 Problems and Solutions Check to see if the orange protective cap or tape has been re-attached to the print head Reattaching the orange...
User manual for the BJC-55
Page 267
... design The light, yet sturdy construction of the BJC-55 allows easy set up and operation, even for beginners. Printing on Canon special media like high resolution paper, glossy photo paper, or high gloss film. Troubleshooting 267 Strange characters Printer Features I Drop Modulation Technology... The BC-11e Color BJ Cartridge and BC-12e Photo BJ Cartridge employ Canon's new dual drop technology, which produces fine halftones ...
... design The light, yet sturdy construction of the BJC-55 allows easy set up and operation, even for beginners. Printing on Canon special media like high resolution paper, glossy photo paper, or high gloss film. Troubleshooting 267 Strange characters Printer Features I Drop Modulation Technology... The BC-11e Color BJ Cartridge and BC-12e Photo BJ Cartridge employ Canon's new dual drop technology, which produces fine halftones ...
User manual for the BJC-55
Page 268
Selecting the BJC-55 as Default to see if the BJC-55 printer is a check mark by Set as Default. Right-click the Canon BJC-55 icon and then click Set as the default printer Macintosh 1 2 From the Apple menu, select Chooser. Troubleshooting 268 Problems and Solutions Check to turn this selection on. Selecting the BJC-55 as the default printer. Make sure there is selected as the default printer Select the Canon BJC-55 as the default printer Windows 1 2 Click Start, select Settings, and click Printers. In the Chooser, click the BJC-55 icon, then click the Close box.
Selecting the BJC-55 as Default to see if the BJC-55 printer is a check mark by Set as Default. Right-click the Canon BJC-55 icon and then click Set as the default printer Macintosh 1 2 From the Apple menu, select Chooser. Troubleshooting 268 Problems and Solutions Check to turn this selection on. Selecting the BJC-55 as the default printer. Make sure there is selected as the default printer Select the Canon BJC-55 as the default printer Windows 1 2 Click Start, select Settings, and click Printers. In the Chooser, click the BJC-55 icon, then click the Close box.
User manual for the BJC-55
Page 269
Troubleshooting 269 If your system contains a printer switching device, a USB hub, or an external buffer, remove the device and try connecting the printer directly to the computer. Problems and Solutions Check interface cable connections at the printer and computer The interface cable could be defective. Replace it with a new interface cable and resume printing. If the printer operates normally without the switching device, the USB hub, or the external buffer, contact the manufacturer of that device.
Troubleshooting 269 If your system contains a printer switching device, a USB hub, or an external buffer, remove the device and try connecting the printer directly to the computer. Problems and Solutions Check interface cable connections at the printer and computer The interface cable could be defective. Replace it with a new interface cable and resume printing. If the printer operates normally without the switching device, the USB hub, or the external buffer, contact the manufacturer of that device.
User manual for the BJC-55
Page 270
... and the printer, and start the print job again. If the same problem occurs with the new file, call the Canon Customer Care Center. Before You Call For Service Troubleshooting 270 Windows If you are using Windows, click Start, point to Programs, click BJ Printer, then click BJ Printer Monitor and...
... and the printer, and start the print job again. If the same problem occurs with the new file, call the Canon Customer Care Center. Before You Call For Service Troubleshooting 270 Windows If you are using Windows, click Start, point to Programs, click BJ Printer, then click BJ Printer Monitor and...
User manual for the BJC-55
Page 271
CHARGE/ERROR light is orange • Make sure that the printer is turned on. • Check the orange CHARGE/ERROR light. Problems and Solutions I Cannot start the print job The printer does not respond when the print job is properly plugged into the power outlet. Troubleshooting 271 Check the printer status and its cable connections Make sure the printer is ready for printing and that the cable is connected correctly. • Make sure that the power cable is executed from the computer.
CHARGE/ERROR light is orange • Make sure that the printer is turned on. • Check the orange CHARGE/ERROR light. Problems and Solutions I Cannot start the print job The printer does not respond when the print job is properly plugged into the power outlet. Troubleshooting 271 Check the printer status and its cable connections Make sure the printer is ready for printing and that the cable is connected correctly. • Make sure that the power cable is executed from the computer.
User manual for the BJC-55
Page 272
...: must be defective. Replace it on. • Make sure that device. Selecting the BJC-55 as the default printer Windows Check to see if the Canon BJC-55 printer has been selected as the default printer Select the Canon BJC-55 as the default printer. Troubleshooting 272 If the printer operates normally without the switching device, the USB hub...
...: must be defective. Replace it on. • Make sure that device. Selecting the BJC-55 as the default printer Windows Check to see if the Canon BJC-55 printer has been selected as the default printer Select the Canon BJC-55 as the default printer. Troubleshooting 272 If the printer operates normally without the switching device, the USB hub...
User manual for the BJC-55
Page 273
Go to "Print to the following port" and select USBPRNxx: (Printer Port). Click the Details tab. If the problem persists, make sure the printer port (USBPRNxx) is operating normally. Problems and Solutions 2 3 4 Right-click Canon BJC-55 and then click Properties. Troubleshooting 273
Go to "Print to the following port" and select USBPRNxx: (Printer Port). Click the Details tab. If the problem persists, make sure the printer port (USBPRNxx) is operating normally. Problems and Solutions 2 3 4 Right-click Canon BJC-55 and then click Properties. Troubleshooting 273
User manual for the BJC-55
Page 274
... indicates that the device is not performing normally remove the BJC-55 device, and reinstall the printer driver. The display and the procedures above may be different depending on your Windows documentation for complete instructions. Note Troubleshooting 274 Double-click Ports (Universal Serial Bus Controller) and double-click Canon BJC-55. Double-click the System icon.
... indicates that the device is not performing normally remove the BJC-55 device, and reinstall the printer driver. The display and the procedures above may be different depending on your Windows documentation for complete instructions. Note Troubleshooting 274 Double-click Ports (Universal Serial Bus Controller) and double-click Canon BJC-55. Double-click the System icon.
User manual for the BJC-55
Page 275
... by the system (CPU, memory, space available on the hard disk, cache, interface, etc.), also affects the amount of time required to process a print job. Troubleshooting 275 Check to see if you are printing a large amount of text or a large image A large amount of text. Selecting the printer with the Chooser... for details. Also make sure that the printer has been selected with the Chooser Make sure that the correct printer port is selected. Click the BJC-55 icon. 3 Click the Close box. Problems and Solutions Check to make sure that the...
... by the system (CPU, memory, space available on the hard disk, cache, interface, etc.), also affects the amount of time required to process a print job. Troubleshooting 275 Check to see if you are printing a large amount of text or a large image A large amount of text. Selecting the printer with the Chooser... for details. Also make sure that the printer has been selected with the Chooser Make sure that the correct printer port is selected. Click the BJC-55 icon. 3 Click the Close box. Problems and Solutions Check to make sure that the...
User manual for the BJC-55
Page 276
Call the Canon Customer Care Center. Printing a Nozzle Check Pattern If the Nozzle Check Pattern does not print ...The printer may be a problem in the software application, or the interface cable could be damaged. Before You Call For Service If the Nozzle Check Pattern prints normally ...There may be damaged or not plugged in correctly. Troubleshooting 276 Problems and Solutions Check the BJ cartridge by printing a Nozzle Check Pattern Use the printer operation panel to print a Nozzle Check Pattern.
Call the Canon Customer Care Center. Printing a Nozzle Check Pattern If the Nozzle Check Pattern does not print ...The printer may be a problem in the software application, or the interface cable could be damaged. Before You Call For Service If the Nozzle Check Pattern prints normally ...There may be damaged or not plugged in correctly. Troubleshooting 276 Problems and Solutions Check the BJ cartridge by printing a Nozzle Check Pattern Use the printer operation panel to print a Nozzle Check Pattern.
User manual for the BJC-55
Page 277
... port If the print job does not start the print job again. The distance and the angle between the infrared ports. Using Infrared Data Transmission Troubleshooting 277 Change the location of the printer in relation to the computer or PDA. Start the print job again. Keep the distance within 3 feet (0.8 m) and...
... port If the print job does not start the print job again. The distance and the angle between the infrared ports. Using Infrared Data Transmission Troubleshooting 277 Change the location of the printer in relation to the computer or PDA. Start the print job again. Keep the distance within 3 feet (0.8 m) and...
User manual for the BJC-55
Page 278
... print spooling 1 2 3 4 Click Start, point to the printer. Select the Details tab. Troubleshooting 278 Discontinue printer spooling and try printing again by sending the print data directly to Settings, and click Printers. Click the Spool Settings button. Right-click Canon BJC-55 and select Properties. Check the printer spooling setting The printer spooling might...
... print spooling 1 2 3 4 Click Start, point to the printer. Select the Details tab. Troubleshooting 278 Discontinue printer spooling and try printing again by sending the print data directly to Settings, and click Printers. Click the Spool Settings button. Right-click Canon BJC-55 and select Properties. Check the printer spooling setting The printer spooling might...
User manual for the BJC-55
Page 279
Problems and Solutions 5 Click the button on for "Print directly to the printer" (this turns off spooling). Checking the operation status of the printer port. Make sure the printer port (USBPRNxx) is operating properly Check the operation status of USBPRNxx Troubleshooting 279
Problems and Solutions 5 Click the button on for "Print directly to the printer" (this turns off spooling). Checking the operation status of the printer port. Make sure the printer port (USBPRNxx) is operating properly Check the operation status of USBPRNxx Troubleshooting 279