Brother International MFC-L3720CDW Support and Manuals
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Popular Brother International MFC-L3720CDW Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
... purposes only and may be reproduced in accordance with the terms of those respective companies. No part of this document is furnished under licence agreements. Trademarks
Any trade names and product names of companies appearing on Brother products, related documents and any means without notice. The screens in this document are all...
Request Help Users Guide - Page 3
... JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix -
Request Help Users Guide - Page 4
... the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to efficiently troubleshoot the user's machine. For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, contact your local Brother office.
Such requests, which include additional diagnostic...
Request Help Users Guide - Page 5
... you to specify your own settings without having to create and edit settings files. Any JSON-supported text editor can use this field for a sample JSON files.
2 Configuration
To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool.
2.1 Creating...
Request Help Users Guide - Page 6
...; Your model supports a multiple contact entry JSON file and you want to have the same contact
information for the multiple contact entry in one of service requests (up to enable the CA certificate when
using SSL or TLS. smtp_ssl_tls_method
Specify the SMTP security protocol.
2
Values: "none", "ssl", "tls".
smtp_auth_account_password
Specify the SMTP account password...
Request Help Users Guide - Page 7
...For a list of service requests
(up to 255 alphanumeric characters or symbols). Click the Set file button. Supported error names:
• ...Brother Mass Deployment Tool to send your model. models only)
contact_email_address The email address of the recipient of available schema files and applicable models, see the README.TXT file in the request
help report format. Select the settings...
Request Help Users Guide - Page 8
... personal information from the machine, reset the machine's settings to the settings originally set at support.brother.com. If you want, and then click the Send button to password-protected machines, enter their passwords in the Device Password column.
6. NOTE • •
For more information, see the Mass Deployment Tool User's Guide at the factory. For more information, see...
Request Help Users Guide - Page 9
... will be sent to your personal email address.
3.2 Troubleshooting
Problem Authenticate Err. (Authentication Error) Sending error
I want to me with your IT administrator or Brother dealer. Solution Make sure the email settings are configured correctly. If you still think there is an error, see your machine's home screen, press Services. 2. If you need further help request has been...
Quick Setup Guide - Page 1
... model are available in the paper tray
Push firmly. Manuales en Español para este modelo están disponibles en support.brother.com. • The components included in Spanish for this number for the correct installation procedure. Remove the orange parts from each cartridge.
D027VB001-00 USA/CAN Version 0
Quick Setup Guide
HL-L3300CDW / DCP-L3560CDW / MFC-L3720CDW / MFC...
Quick Setup Guide - Page 2
... Network]. Select the SSID (Network Name) for faxing (For MFC models)
If you do not plan to use the fax feature on this default mode, see the Online User's Guide at support.brother.com/manuals.
© 2023 Brother Industries, Ltd. Press ▲ or ▼ to complete the setup using one of the following :
Wireless network
Restart your machine...
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