Lenovo ThinkPad 365E-ED Support Question

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Question posted by 5305a on January 31st, 2024

Error- Phoenixmiser (tm) Partition Does Not Exist.please Use The Phdisk To Crea

Acquired nice IBM ThinkPad 365-ED , mfg 5/17/1996.Original owner said he had cleaned everything off computer so it was ready to go . Just insert original Windows 98 Second Edition & it will be ready to go .Not so . When start up (with or without disk) screen opens with "Congratulations on purchase of --- " . Then below *Error* PhoenixMiser (tm) partition does not exist.Please use the PHDISK to create partition. Next screen - Invalid system disk ,replace disk - press any key. Same message with or without disk inserted .Any suggestions ?Thank you for your assistance.

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Answer #1: Posted by hzplj9 on February 1st, 2024 3:04 PM

This answer was accepted by the poster of the original question.

hzplj9

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An option with some partition software that creates a backup partition etc will write a small file to the start of the disk. This needs to be removed if you want a clean install of Windows. Try a low level format using "Low level Format" available at HDDGuru.com for free. I have used this program many times to get a hard drive back to original spec when it has had optional security and backup software installed.

Hope that helps.

Answer #2: Posted by SonuKumar on February 1st, 2024 7:51 AM

SonuKumar

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The error message "Phoenixmiser (tm) Partition Does Not Exist. Please Use The Phdisk To Create" on your Lenovo ThinkPad 365E-ED indicates that a specific partition related to a data recovery or backup tool called Phoenixmiser is missing. Here are some steps you can take to troubleshoot and address the issue:

1. Verify if Phoenixmiser is pre-installed:

Check your Lenovo ThinkPad documentation or manufacturer website to see if Phoenixmiser is a pre-installed recovery or backup tool specific to your model. If not, the message might be unrelated to your system and can be ignored.

2. Investigate the partition:

Open the Disk Management tool by searching for it in the Start menu.

Look for any partitions labelled "Phoenixmiser" or similar names. If you find one, right-click on it and choose "Properties" to see its details.

If the partition exists but shows as unallocated or inaccessible, you might need data recovery software to attempt retrieving any stored data.

3. Consider alternative actions:

If Phoenixmiser is not relevant to your system or the partition is inaccessible, you can proceed with creating a new recovery partition using other tools like the built-in Windows recovery options or third-party backup software.

Caution: Creating or modifying partitions can potentially erase data, so proceed with caution and ensure you have backups of important files before making any changes.

4. Seek professional help:

If you are unsure about the cause of the error or uncomfortable with modifying partitions yourself, it's recommended to consult a professional data recovery service or IT technician for assistance. They can diagnose the issue, recover any lost data, and advise on the best course of action for your specific situation.

Additional notes:

Be cautious when using third-party partition management tools, as using them incorrectly can lead to data loss.

If you decide to create a new recovery partition, make sure to allocate enough space for it to store backups and system restore points effectively.

Regularly backing up your important data is crucial to prevent data loss in case of unexpected issues like this.

I hope this information helps you troubleshoot the error on your Lenovo ThinkPad. If you have any further questions or require more specific guidance, feel free to provide additional details about your system and the context of the error message.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Lenovo ThinkPad 365E-ED Manual Pages

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 5

..., and safety information required to troubleshoot problems effectively. Use this manual along with the advanced diagnostic tests to review the safety information under "Safety Notices (Multi-lingual Translations)" on page 8 and "Safety Information" on page 15. The Common Devices Checkout section provides procedures for IBM ThinkPad 365, 380, 385, 560, 760, and SelectaDock products...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 9

...ThinkPad 365 (2625 25 Read This First 27 General Checkout 30 Symptom-to-FRU Index 41 Related Service Procedures 50 Diagnostic Test Programs 52 Using the Diagnostics Test Programs 54 Product Overview (365C, CD, CS, CSD 58 Product Overview (365E, ED... and Replacements 216 Locations 249 Parts Listing 380/385 (2635 252 ThinkPad 560 (2640 263 Read This First 265 Checkout Guide 268 Symptom-...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 37

ThinkPad 365 (2625) Read This First 27 What to Do First 28 General Checkout...Error Messages 53 Return Codes 53 Using the Diagnostics Test Programs 54 Viewing the Test Groups 55 Stopping the Tests 56 System Key Combinations 57 External Keyboard Key Combinations 57 Product Overview (365C, CD, CS, CSD 58 Product Overview (365E, ED... 71 1080 Sound Card 72 © Copyright IBM Corp. 1997 25

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 39

... replacement should not be considered when a recurring problem exists. Date of service. 3. Machine type, model number, and serial number. 9. Be extremely careful during write operations such as electrostatic discharge or software errors. Use only the correct FRUs. FRUs should only be replaced because of servicer. 2. ThinkPad 365 (2625) 27 Customer's name and address. The...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 41

... multiple-FRUs, try removing or exchanging each FRU, one by either FRU. ThinkPad 365 (2625) 29 If no error code is not available in false error codes being displayed. See your IBM Servicer or IBM Authorized Dealer for this online HMM format. There are used to protect the system and the hard disk data from unauthorized access...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 43

... card. See the following procedure to isolate memory problems. Memory Error Notes Ignore any installed PCMCIA memory cards. Use the following table for Memory Board Switch location. "TrackPoint III Checkout" on page 35. The computer detects memory parity errors but does not correct them. ThinkPad 365 (2625) 31 "Power Systems Checkout" on page 34. Symptom...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 45

... Be sure to four minutes for this computer. Power-off the computer. 2. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A. 3. At the Diagnostics Menu, select Module Tests.... Allow two to read the "README.PO" file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the IBM ThinkPad 365 Advanced Diagnostics Diskette. At the Module Tests Menu, select Keyboard....

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 46

...the following to access the setup utility. Multiple labels can cause damage to fail. 34 IBM Mobile Systems - does not occur again, recheck the connector. During this process, the pointer...defective FRU. Use the arrow keys to select Audio, then use the space bar to toggle the audio selection to a controller, drive, or diskette. Diskette Drive Checkout Important The ThinkPad 365 does not...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 47

... and hard disk drive and check that power is attached through a Port Replicator and the test detects errors, move the drive to run the Floppy Disks tests. 9. Follow the instructions on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions. 1. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A. 3. If the drive is supplied. 4.

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 49

...from being over-charged or having a shortened life. Checking Operational Charging: To check operational charging, use a discharged battery pack or a battery pack that less than +7.2 V dc, measure the ... the battery pack from the AC Adapter does not always indicate a defective adapter. ThinkPad 365 (2625) 37 Perform operational charging. Before you have the correct battery pack for...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 51

...Token-Ring 16/4 Credit Card Adapter Credit Card Adapter for Ethernet ThinkPad 365 (2625) 39 Active interrupts (CD-ROM activity, etc.) ... Timer in . Hibernation Mode: When in hibernation mode, the following IBM PC cards, the computer does not enter suspend or hibernate mode by...). When the computer is powered with AC power and is used with the keyboard, mouse, hard disk drive, parallel connector,...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 53

.... 1-4-2 Parity failure first 64K RAM. 1-4-3 Fail-safe timer failure (only used to have both an error message and an incorrect audio response, diagnose the error message first. System Board 1. Symptom-to-FRU Index The Symptom-to "Undetermined Problems" on page 49. System Board ThinkPad 365 (2625) 41 Check all power supply voltages before you are...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 55

FRU/Action 1. System Board 1. System Board No Beep Symptoms Symptom/Error No beep during POST and no display. Audio card 1. System Board 1. Processor Card 2. FRU/Action 1. System Board 3. System Board 1. No beep during POST but computer works correctly. ThinkPad 365 (2625) 43 Beep Symptom 4-3-2 Programmable interval timer channel 2 test in progress or failure. 4-3-4 Real...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 57

... F2 for Setup Utility. Hardware problem. System Board 1. Check cable connections 2. System Board 1. Error(s) in protected mode Unexpected SW interrupt at xxxxxh Type (S)hut off NMI, (R)eboot, other keys to continue. Format the C drive. 1. System Board 1. Processor Card ThinkPad 365 (2625) 45 Unexpected type 02 interrupt at address Type (R)eboot, other keys to...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 59

...system runs correctly. See "TrackPoint III Checkout" on page 34. 2. DC/DC Card 4. Keyboard Card 4. Keyboard 3. Indicator Related Symptoms Symptom/Error Indicator incorrectly remains off . 1. Battery Pack 3. ThinkPad 365 (2625) 47 System Board TrackPoint does not work correctly. 1. System Board Pointer moves automatically or does not work . 1. Remove AC...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 61

... Non-IBM devices b. Battery pack e. Sound card j. If any adapter or device, might cause configuration errors. CD-ROM i. Ignore error code 174...used at the time of the following FRUs one at a time. Devices attached to the diskette drive connector g. Diskette drive or the device attached to external connectors c. DC/DC card System board LCD assembly Processor card ThinkPad 365...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 63

You can give false errors and invalid system responses. Important Before loading the diagnostics program: 1. Verify all peripherals are enabled. 4. The diagnostics program is completed, press Esc twice to return to the main menu. 9. Press Enter to run . 6. When the test is intended to test only IBM products. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 67

... the tests. 10. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A. 3. Follow the instructions on a single module. Viewing the Test Groups As you want to perform in the Module Tests menu, the right hand screen changes to read the "README.PO" file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions. 1. The...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 91

...ThinkPad 365 (2625) 79 Power-on the computer. 2. Press Tab to access Exiting Setup. 9. Press Esc to edit.... 6. Important If you replace the system board FRU, do the following to access the setup screen. 4. Press Ctrl+Alt+F11 to update the system setup program. 1. At the Greeting screen, type in the required information. 7. Go to save . 8. Press F4 to a DOS full screen. 3. Use...

ThinkPad 365, SelectaDock I - Hardware Maintenance Manual (March 1997) - Page 304

...is enabled. then power on the basic diagnostic menu screen. 292 IBM Mobile Systems - Select Test and press Enter. 3. The test progress screen appears. 5. ThinkPad HMM Volume 3 Arrow keys can be used as selecting the OK icon to the hard disk drive. Hold ... mode Entering suspend mode Power on the keyboard is enabled. OK appears when the test ends without any errors. 6.