Network Users Manual - English
Page 10
...Fax problems ...196 Wireless network troubleshooting (MFC-8890DW only 198 Wireless setup problems ...198 Wireless connection problem ...199 Protocol-specific troubleshooting...200 Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008 IPP troubleshooting.......200 Web Based Management (web browser) troubleshooting (TCP/IP 200 LDAP troubleshooting...ARP to configure the IP address 204 Using the TELNET console to configure the IP address 205 Using the Brother Web BRAdmin server software for IIS to configure the IP address 206 Installation when using web services (Windows...
...Fax problems ...196 Wireless network troubleshooting (MFC-8890DW only 198 Wireless setup problems ...198 Wireless connection problem ...199 Protocol-specific troubleshooting...200 Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008 IPP troubleshooting.......200 Web Based Management (web browser) troubleshooting (TCP/IP 200 LDAP troubleshooting...ARP to configure the IP address 204 Using the TELNET console to configure the IP address 205 Using the Brother Web BRAdmin server software for IIS to configure the IP address 206 Installation when using web services (Windows...
Network Users Manual - English
Page 201
...the CD-ROM. In this case, you may be rejecting the necessary network connection to the machine. 15 Troubleshooting 15 Overview 15 This chapter explains how to resolve typical network problems you will not start automatically after reading...Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections: General problems Network print software installation problems Printing problems Scanning and PC Fax problems Protocol-specific troubleshooting Wireless network specific troubleshooting (For MFC-8890DW...
...the CD-ROM. In this case, you may be rejecting the necessary network connection to the machine. 15 Troubleshooting 15 Overview 15 This chapter explains how to resolve typical network problems you will not start automatically after reading...Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections: General problems Network print software installation problems Printing problems Scanning and PC Fax problems Protocol-specific troubleshooting Wireless network specific troubleshooting (For MFC-8890DW...
Network Users Manual - English
Page 206
...Internal Port number for this service: Enter "54925". 5. b Click the Advanced tab and Settings... If you still have trouble with your software or contact the software manufacturer. Follow the instructions below : 1. In External Port number for example, "Brother PC Fax receiving". 2. Troubleshooting Scanning and PC Fax... problems 15 The network scanning feature does not work in Windows® The network PC Fax feature does not work in Windows® 15 Firewall...
...Internal Port number for this service: Enter "54925". 5. b Click the Advanced tab and Settings... If you still have trouble with your software or contact the software manufacturer. Follow the instructions below : 1. In External Port number for example, "Brother PC Fax receiving". 2. Troubleshooting Scanning and PC Fax... problems 15 The network scanning feature does not work in Windows® The network PC Fax feature does not work in Windows® 15 Firewall...
Network Users Manual - English
Page 207
Troubleshooting i Make sure if the new setting is added and is selected. 4. e Click the Add port... In Name: Enter any description, for example, "Brother Scanner". 2. Make sure UDP is checked, and then click OK. In Port number: - b When the User Account Control ... number: Enter "54925". 3. h To add port 54926 for network scanning, enter the information below : 1. In Name: Enter any description, for example, "Brother PC Fax". 2. i Make sure that on (recommended) is selected on . Click OK. Make sure UDP is checked, and then click Apply. button. Click OK. ...
Troubleshooting i Make sure if the new setting is added and is selected. 4. e Click the Add port... In Name: Enter any description, for example, "Brother Scanner". 2. Make sure UDP is checked, and then click OK. In Port number: - b When the User Account Control ... number: Enter "54925". 3. h To add port 54926 for network scanning, enter the information below : 1. In Name: Enter any description, for example, "Brother PC Fax". 2. i Make sure that on (recommended) is selected on . Click OK. Make sure UDP is checked, and then click Apply. button. Click OK. ...
Users Manual - English
Page 3
... machine performance up to date, check here for all your Fax Machine/Multi-Function Center needs. http://solutions.brother.com/ Note You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to... register your new product, register on-line at http://www.brother.com/registration/ FAQs (frequently asked questions) The Brother Solutions Center is our one-stop resource for the latest firmware upgrade (Windows®). Your registration with Brother International Corporation, you will help , you must be recorded as ...
... machine performance up to date, check here for all your Fax Machine/Multi-Function Center needs. http://solutions.brother.com/ Note You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to... register your new product, register on-line at http://www.brother.com/registration/ FAQs (frequently asked questions) The Brother Solutions Center is our one-stop resource for the latest firmware upgrade (Windows®). Your registration with Brother International Corporation, you will help , you must be recorded as ...
Users Manual - English
Page 14
...Laser safety 114 FDA regulations 115 Disconnect device 115 LAN connection 116 International ENERGY STAR® Compliance Statement 116 Libtiff Copyright and License 117 Trademarks...118 B Options 119 Options ...119 Optional paper tray (LT-5300 120 Memory board...120 Installing extra memory 121 C Troubleshooting...Error and maintenance messages 139 Transferring your faxes or Fax Journal report 144 Document jams 145 Paper jams 147 Routine maintenance 153 Cleaning the outside of the machine 153 Cleaning the scanner 154 Cleaning the laser scanner window 154 Cleaning the corona ...
...Laser safety 114 FDA regulations 115 Disconnect device 115 LAN connection 116 International ENERGY STAR® Compliance Statement 116 Libtiff Copyright and License 117 Trademarks...118 B Options 119 Options ...119 Optional paper tray (LT-5300 120 Memory board...120 Installing extra memory 121 C Troubleshooting...Error and maintenance messages 139 Transferring your faxes or Fax Journal report 144 Document jams 145 Paper jams 147 Routine maintenance 153 Cleaning the outside of the machine 153 Cleaning the scanner 154 Cleaning the laser scanner window 154 Cleaning the corona ...
Users Manual - English
Page 138
... Service at http://solutions.brother.com/. If you are cut off Missing lines Poor print quality Vertical black lines when receiving Received faxes appear as split or blank pages. Ask the other party to see if the problem is a problem, check the chart below and follow the troubleshooting tips. If your copy...
... Service at http://solutions.brother.com/. If you are cut off Missing lines Poor print quality Vertical black lines when receiving Received faxes appear as split or blank pages. Ask the other party to see if the problem is a problem, check the chart below and follow the troubleshooting tips. If your copy...
Users Manual - English
Page 139
... incoming call and activate the machine to automatically answer any incoming faxes, you should select the Manual mode. Suggestions Check for connection instructions. Troubleshooting and routine maintenance Telephone line or connections C Difficulties Dialing does not... work. If you do not want it answer. In Manual mode, you call your machine has a dial tone by lifting the handset of the machine. If possible, call your machine, ask your Brother machine to receive faxes...
... incoming call and activate the machine to automatically answer any incoming faxes, you should select the Manual mode. Suggestions Check for connection instructions. Troubleshooting and routine maintenance Telephone line or connections C Difficulties Dialing does not... work. If you do not want it answer. In Manual mode, you call your machine has a dial tone by lifting the handset of the machine. If possible, call your machine, ask your Brother machine to receive faxes...
Users Manual - English
Page 141
...access the Setup Receive and Setup Send menus. If avoiding a slight interruption is sending or receiving a fax, the signal can turn on the line. Troubleshooting and routine maintenance Sending faxes C Difficulties Suggestions Poor sending quality. To free up . Deactivate the machine by turning Easy Receive to... your business, a separate line with your machine may be out of memory. If you can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Make a copy to check your machine is crucial to ...
...access the Setup Receive and Setup Send menus. If avoiding a slight interruption is sending or receiving a fax, the signal can turn on the line. Troubleshooting and routine maintenance Sending faxes C Difficulties Suggestions Poor sending quality. To free up . Deactivate the machine by turning Easy Receive to... your business, a separate line with your machine may be out of memory. If you can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Make a copy to check your machine is crucial to ...
Users Manual - English
Page 145
Troubleshooting and routine maintenance Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work . Follow the instructions below : 1. c Click the Add button. In External Port number for this service: Enter "54926". 4. In Internal Port number for this service: Enter "54926". 5. ... Windows Firewall. In External Port number for example 192.168.0.12) of the Network Connection Settings. In Internal Port number for example "Brother PC Fax". 2. In Name or IP address (for example 192.168.0.12) of service: Enter any description, ...
Troubleshooting and routine maintenance Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work . Follow the instructions below : 1. c Click the Add button. In External Port number for this service: Enter "54926". 4. In Internal Port number for this service: Enter "54926". 5. ... Windows Firewall. In External Port number for example 192.168.0.12) of the Network Connection Settings. In Internal Port number for example "Brother PC Fax". 2. In Name or IP address (for example 192.168.0.12) of service: Enter any description, ...
Users Manual - English
Page 155
... and ask them to another telephone line. The most errors and perform routine maintenance by something. Visit us at http://solutions.brother.com/. cartridge that is not spinning disconnect the machine from the USB direct interface while the data is not installed Pull out...toner properly. Send the fax again or connect the machine to check your telephone line. that is spinning, remove any sophisticated office product, errors may occur and consumable items may need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. The fuser cover ...
... and ask them to another telephone line. The most errors and perform routine maintenance by something. Visit us at http://solutions.brother.com/. cartridge that is not spinning disconnect the machine from the USB direct interface while the data is not installed Pull out...toner properly. Send the fax again or connect the machine to check your telephone line. that is spinning, remove any sophisticated office product, errors may occur and consumable items may need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. The fuser cover ...
Users Manual - English
Page 157
...trying to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in the memory. Rename the File There is on page 92.) Print Unable XX The machine has a mechanical problem. Fax sending or copy operation in progress Do one of the file on page 163.) The drum...USB Flash memory drive is already a file on page 144.) Protected Device The protect switch of the USB Flash memory drive. Troubleshooting and routine maintenance Error Message Cause Action Out of its life. Disconnect the machine from the memory. (See Out of memory message on ....
...trying to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in the memory. Rename the File There is on page 92.) Print Unable XX The machine has a mechanical problem. Fax sending or copy operation in progress Do one of the file on page 163.) The drum...USB Flash memory drive is already a file on page 144.) Protected Device The protect switch of the USB Flash memory drive. Troubleshooting and routine maintenance Error Message Cause Action Out of its life. Disconnect the machine from the memory. (See Out of memory message on ....
Users Manual - English
Page 181
..., Fuser and Laser. Replace fuser unit. Fuser Unit Replace Parts Replace laser unit. Checking the Page Counters C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message... appear on the LCD. Laser Unit Machine Information C Checking the Serial Number C You can see Total, Fax/List, Copy or Print. 82.Page Counter a Copy b Print :XXXXXX :XXXXXX c Press Stop/Exit. 165 Replace paper feeding kit for Tray 2. Troubleshooting and routine maintenance Replacing periodic...
..., Fuser and Laser. Replace fuser unit. Fuser Unit Replace Parts Replace laser unit. Checking the Page Counters C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message... appear on the LCD. Laser Unit Machine Information C Checking the Serial Number C You can see Total, Fax/List, Copy or Print. 82.Page Counter a Copy b Print :XXXXXX :XXXXXX c Press Stop/Exit. 165 Replace paper feeding kit for Tray 2. Troubleshooting and routine maintenance Replacing periodic...
Users Manual - English
Page 183
... not pack the machine properly, you choose 1.Yes, the machine will be adequately insured with your warranty. Troubleshooting and routine maintenance How to reset C a (USA) Press Menu, 0, 6. (Canada) Press Menu, 0, 7. 06.Reset 1.Network 2.Address & Fax 3.All Settings Select ab or OK b Press a or b to lock the scanner before packing and shipping may...
... not pack the machine properly, you choose 1.Yes, the machine will be adequately insured with your warranty. Troubleshooting and routine maintenance How to reset C a (USA) Press Menu, 0, 6. (Canada) Press Menu, 0, 7. 06.Reset 1.Network 2.Address & Fax 3.All Settings Select ab or OK b Press a or b to lock the scanner before packing and shipping may...
Users Manual - English
Page 235
... at end of conversation 47 broadcasting 41 canceling from memory 47 contrast 44 delayed batch 46 delayed fax 46 from ADF 38 from memory (dual access 45 from USB flash memory drive 96 troubleshooting 146 Duplex key (2-sided 38, 89, 90 E EAP-FAST 211 Enlarge/Reduce key 85 Envelopes... 12, 14, 17, 18 Equalization 138 Error messages on 72 Fax, stand-alone receiving 48 at end of conversation 53 easy receive...
... at end of conversation 47 broadcasting 41 canceling from memory 47 contrast 44 delayed batch 46 delayed fax 46 from ADF 38 from memory (dual access 45 from USB flash memory drive 96 troubleshooting 146 Duplex key (2-sided 38, 89, 90 E EAP-FAST 211 Enlarge/Reduce key 85 Envelopes... 12, 14, 17, 18 Equalization 138 Error messages on 72 Fax, stand-alone receiving 48 at end of conversation 53 easy receive...
Users Manual - English
Page 238
... entering 192 Toner cartridge, replacing 160 Toner save 27 Transparency 10, 12, 14 Tray selection 92 Tray use, setting copy 23 fax 24 print 25 Troubleshooting 122 document jam 145 error messages on LCD 139 if you are having difficulty copy quality 126 incoming calls 125 network 128 paper handling...user 31 restricted users 32 Setting lock 34 Serial number how to find See inside front cover Service centers i Shipping the machine 167 SimpleBiz Fax & Alternate Number Ringing 54 Sleep time 27 Smart Ring 54 Sort 86 Speed dial changing 68 setting up 67 using 21 Scanning See ...
... entering 192 Toner cartridge, replacing 160 Toner save 27 Transparency 10, 12, 14 Tray selection 92 Tray use, setting copy 23 fax 24 print 25 Troubleshooting 122 document jam 145 error messages on LCD 139 if you are having difficulty copy quality 126 incoming calls 125 network 128 paper handling...user 31 restricted users 32 Setting lock 34 Serial number how to find See inside front cover Service centers i Shipping the machine 167 SimpleBiz Fax & Alternate Number Ringing 54 Sleep time 27 Smart Ring 54 Sort 86 Speed dial changing 68 setting up 67 using 21 Scanning See ...
Service Manual
Page 72
... ...3-1 1.1 Precautions...3-1 1.2 Part names ...3-2 1.3 Initial Check ...3-3 2. ERROR CODES ...3-9 3.1 Error Indication ...3-9 3.2 Error Code Cause and Remedy 3-12 4. NETWORK PROBLEMS 3-61 8. SCANNING IMAGE DEFECT TROUBLESHOOTING 3-77 13. TROUBLESHOOTING OF FAX FUNCTIONS 3-69 11. IMAGE DEFECT TROUBLESHOOTING 3-45 5.1 Image Defect Examples 3-45 5.2 Diameter of this chapter to find which components should be checked or replaced. SOFTWARE SETTING PROBLEMS...
... ...3-1 1.1 Precautions...3-1 1.2 Part names ...3-2 1.3 Initial Check ...3-3 2. ERROR CODES ...3-9 3.1 Error Indication ...3-9 3.2 Error Code Cause and Remedy 3-12 4. NETWORK PROBLEMS 3-61 8. SCANNING IMAGE DEFECT TROUBLESHOOTING 3-77 13. TROUBLESHOOTING OF FAX FUNCTIONS 3-69 11. IMAGE DEFECT TROUBLESHOOTING 3-45 5.1 Image Defect Examples 3-45 5.2 Diameter of this chapter to find which components should be checked or replaced. SOFTWARE SETTING PROBLEMS...
Service Manual
Page 102
Fax scanning error (Error: Scanning unit malfunction after second times) Step Cause Remedy 1 Scanning unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. ■ Error code A7 Scan Unable A7 See Troubleshooting and routine maintenance chapter in User's Guide. Turn the power off and ... Scanning failure Remedy Turn the power switch off , then on . Scanning color parameter file failure Error code A8 Scan Unable A8 See Troubleshooting and routine maintenance chapter in User's Guide. Then, try scanning again. ■ Error code A6 Scan Unable A6 See...
Fax scanning error (Error: Scanning unit malfunction after second times) Step Cause Remedy 1 Scanning unit failure Replace the FB unit. 2 Main PCB failure Replace the main PCB ASSY. ■ Error code A7 Scan Unable A7 See Troubleshooting and routine maintenance chapter in User's Guide. Turn the power off and ... Scanning failure Remedy Turn the power switch off , then on . Scanning color parameter file failure Error code A8 Scan Unable A8 See Troubleshooting and routine maintenance chapter in User's Guide. Then, try scanning again. ■ Error code A6 Scan Unable A6 See...
Service Manual
Page 134
TROUBLESHOOTING OF THE COMMUNICATIONS ERRORS If a communications error occurs, the facsimile equipment (1) Gives the alarm (intermittent bleep) for approximately four seconds. (2) Indicates the appropriate error message ... from the calling station in receiving. * Available in sending. Busy tone detected before start of error codes on the LCD. (3) Prints the transmission report during fax transmission. ■ Definition of dialing. No loop current detected. * Busy tone detected after dialing. 17 07 No response from the remote station in German models...
TROUBLESHOOTING OF THE COMMUNICATIONS ERRORS If a communications error occurs, the facsimile equipment (1) Gives the alarm (intermittent bleep) for approximately four seconds. (2) Indicates the appropriate error message ... from the calling station in receiving. * Available in sending. Busy tone detected before start of error codes on the LCD. (3) Prints the transmission report during fax transmission. ■ Definition of dialing. No loop current detected. * Busy tone detected after dialing. 17 07 No response from the remote station in German models...
Service Manual
Page 141
...Is the harness damaged? Replace the control panel Yes PCB. Harness between main PCB and control panel PCB Is the harness damaged? TROUBLESHOOTING OF FAX FUNCTIONS ■ FAX can't send it. - No Replace the rubber Key. Control panel PCB Is the problem solved after replacing the control panel PCB?... and control panel PCB Are the main PCB and control panel PCB connected properly? Replace the harness with a Yes normal one . Reconnect the connector No properly. Replace the harness with a Yes normal one . Contact of rubber Does the rubber key key work correctly?
...Is the harness damaged? Replace the control panel Yes PCB. Harness between main PCB and control panel PCB Is the harness damaged? TROUBLESHOOTING OF FAX FUNCTIONS ■ FAX can't send it. - No Replace the rubber Key. Control panel PCB Is the problem solved after replacing the control panel PCB?... and control panel PCB Are the main PCB and control panel PCB connected properly? Replace the harness with a Yes normal one . Reconnect the connector No properly. Replace the harness with a Yes normal one . Contact of rubber Does the rubber key key work correctly?