Users Manual - English
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... only 10-4 For your safety 10-4 LAN connection 10-4 International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams 11-5 Document is ...MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC printer platen 11-24 Replacing the ink cartridges 11-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
... only 10-4 For your safety 10-4 LAN connection 10-4 International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams 11-5 Document is ...MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC printer platen 11-24 Replacing the ink cartridges 11-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
Users Manual - English
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... cover is being printed. Lift the scanner cover and then close it again. Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Calls must call the telephone company and ask them to poll a fax machine that is not closed...
... cover is being printed. Lift the scanner cover and then close it again. Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Calls must call the telephone company and ask them to poll a fax machine that is not closed...
Users Manual - English
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... empty. If the sending machine has the ability to convert it , the color fax will be received into memory. Replace the ink cartridges. (See Replacing the ink cartridges on page 11-6. Near Empty One or more of ink. Take out the ink cartridge and put it in...a color fax, the MFC's 'handshake' will request that the fax be received into the slot to cool down. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If the error remains, check the media drive by inserting another mode. Order a new ink cartridge. (See Ordering accessories and supplies on page 11-25.) No File (MFC-5840CN only)...
... empty. If the sending machine has the ability to convert it , the color fax will be received into memory. Replace the ink cartridges. (See Replacing the ink cartridges on page 11-6. Near Empty One or more of ink. Take out the ink cartridge and put it in...a color fax, the MFC's 'handshake' will request that the fax be received into the slot to cool down. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If the error remains, check the media drive by inserting another mode. Order a new ink cartridge. (See Ordering accessories and supplies on page 11-25.) No File (MFC-5840CN only)...
Users Manual - English
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...numbers on page 5-1.) See Using the automatic document feeder (ADF) on page 11-6.) Reload the correct size of Memory The MFC's memory is jammed in the MFC. To gain extra memory, you dialed does not Response/Busy answer or is not programmed. Print the faxes that is busy...size. Paper Jam Wrong Paper Size Paper is full. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in process) Reduce print resolution. (See Printer jam or paper jam on page 1-7. Not Registered You tried to ...
...numbers on page 5-1.) See Using the automatic document feeder (ADF) on page 11-6.) Reload the correct size of Memory The MFC's memory is jammed in the MFC. To gain extra memory, you dialed does not Response/Busy answer or is not programmed. Print the faxes that is busy...size. Paper Jam Wrong Paper Size Paper is full. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in process) Reduce print resolution. (See Printer jam or paper jam on page 1-7. Not Registered You tried to ...
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... the fax number to your PC. 3. Transfer faxes to your PC. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Check whether the MFC has faxes in the MFC. Press Black Start. 5. Using ▲ or ▼, select PC Fax Receive, and then press...
... the fax number to your PC. 3. Transfer faxes to your PC. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Check whether the MFC has faxes in the MFC. Press Black Start. 5. Using ▲ or ▼, select PC Fax Receive, and then press...
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Press Stop/Exit. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover.
Press Stop/Exit. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover.
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Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
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Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC 1 Remove the Jam Clear Cover.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Remove the jammed paper. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Remove the jammed paper. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock.
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Printed text or images are fresh. SUGGESTIONS Check the interface cable connection on both the MFC and your ink cartridges are skewed. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is between 68°F...http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 11-15.) Check the printing alignment. (See Checking the printing alignment on page 11-18.) Make sure the paper is not too thick or not curled. (See About paper on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you...
Printed text or images are fresh. SUGGESTIONS Check the interface cable connection on both the MFC and your ink cartridges are skewed. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is between 68°F...http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 11-15.) Check the printing alignment. (See Checking the printing alignment on page 11-18.) Make sure the paper is not too thick or not curled. (See About paper on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you...
Users Manual - English
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... needs longer data processing, transfer and printing time. Borderless printing is with ink. (See Cleaning the MFC printer platen on page 1-15.) Check 'Reverse Order' in the paper tray at any one time. Make sure you are not loaded in the Basic tab of paper are using the Black Start... on the reverse side or at least 24 bit color data with the True2Life® feature. Please use at the bottom of paper. (See About paper on page 1-10.) Don't handle the paper until the ink is printed on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 True2Life® is too slow. ...
... needs longer data processing, transfer and printing time. Borderless printing is with ink. (See Cleaning the MFC printer platen on page 1-15.) Check 'Reverse Order' in the paper tray at any one time. Make sure you are not loaded in the Basic tab of paper are using the Black Start... on the reverse side or at least 24 bit color data with the True2Life® feature. Please use at the bottom of paper. (See About paper on page 1-10.) Don't handle the paper until the ink is printed on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 True2Life® is too slow. ...
Users Manual - English
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...phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Compatibility on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is in the correct receiving mode for your telephone company to hear it answer. If the problem continues, ask the ...cancel a Delayed Fax or Polling Job (see Setting Fax Storage on the line. Vertical black lines when sending. Make a copy to check your MFC's scanner operation. DIFFICULTY Phone Line or Connections Dialing does not work. (No dial tone) Receiving Faxes Cannot receive a fax Sending Faxes Cannot send...
...phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Compatibility on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is in the correct receiving mode for your telephone company to hear it answer. If the problem continues, ask the ...cancel a Delayed Fax or Polling Job (see Setting Fax Storage on the line. Vertical black lines when sending. Make a copy to check your MFC's scanner operation. DIFFICULTY Phone Line or Connections Dialing does not work. (No dial tone) Receiving Faxes Cannot receive a fax Sending Faxes Cannot send...
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...comes through on page 4-4.) Transferring a Fax Call to sounds. For example: If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart your Fax Receive Code MFC. (default setting is ( 51). Clean the scanner. (See Cleaning the scanner on page 11-23...MFL-Pro Suite program on the line as CNG Tone. In PaperPort®, click Scan in copies Sometimes you can ignore this problem. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on the line, the signal can temporarily ...
...comes through on page 4-4.) Transferring a Fax Call to sounds. For example: If you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart your Fax Receive Code MFC. (default setting is ( 51). Clean the scanner. (See Cleaning the scanner on page 11-23...MFL-Pro Suite program on the line as CNG Tone. In PaperPort®, click Scan in copies Sometimes you can ignore this problem. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on the line, the signal can temporarily ...
Users Manual - English
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... current settings of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn off your PC and MFC, and then turn them on again. (You will be automatically restarted. 3. a)Have you reboot the...
... current settings of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-5840CN only) Removable Disk does not work , please turn off your PC and MFC, and then turn them on again. (You will be automatically restarted. 3. a)Have you reboot the...
Users Manual - English
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... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic (or High). The...
... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic (or High). The...
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...page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages....permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The MFC will regularly clean the print head. Cleaning too often uses ink unnecessarily. Clean the print head and ink cartridges if you clean ...
...page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages....permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. The MFC will regularly clean the print head. Cleaning too often uses ink unnecessarily. Clean the print head and ink cartridges if you clean ...
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The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No ...Menu/Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 (Yes), ...
The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No ...Menu/Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 (Yes), ...
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...Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE... After the print head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . If the problem still exists, repeat the cleaning and test print procedures at ...
...Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE... After the print head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . If the problem still exists, repeat the cleaning and test print procedures at ...
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... number 5 sample of 1200dpi Adjust the test print that most closely matches number 0. Press Menu/Set. 4 Press Black Start or Color Start. The MFC begins printing the Alignment Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine...
... number 5 sample of 1200dpi Adjust the test print that most closely matches number 0. Press Menu/Set. 4 Press Black Start or Color Start. The MFC begins printing the Alignment Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine...
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...; or ▼ to select the color you want to select Ink Volume. Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for MFC-210C) on page 4-1 in Software ...User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for MFC-210C) on the CD-ROM.) 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can check the ink that...
...; or ▼ to select the color you want to select Ink Volume. Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for MFC-210C) on page 4-1 in Software ...User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for MFC-210C) on the CD-ROM.) 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can check the ink that...