Users Manual - English
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Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of product loss covered by insurance; Register your product By registering your product with Brother: ■ may ...call the country where you of a Brother authorized service center, call 1-877-BROTHER. and, ■ will be made from your Brother product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the ...
Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of product loss covered by insurance; Register your product By registering your product with Brother: ■ may ...call the country where you of a Brother authorized service center, call 1-877-BROTHER. and, ■ will be made from your Brother product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the ...
Users Manual - English
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... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the ADF...Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the ADF...Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
Users Manual - English
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... in the drive (slot) that does not contain a .JPG file. When an error message appears on the LCD, the MFC will appear if you try to get your attention. Understanding the Error Messages Once you are familiar with the media drive. Media... Error-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ To clear this error, take out the media card. Out of ...a problem with the types of Memory-This message will appear if you can easily identify and troubleshoot any difficulties.
... in the drive (slot) that does not contain a .JPG file. When an error message appears on the LCD, the MFC will appear if you try to get your attention. Understanding the Error Messages Once you are familiar with the media drive. Media... Error-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ To clear this error, take out the media card. Out of ...a problem with the types of Memory-This message will appear if you can easily identify and troubleshoot any difficulties.
Users Manual - English
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11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. If the problem continues, call the ...cable was unplugged while the computer was sending the data to send or receive again. The MFC will cancel the job and eject the page that Check the other person's Try to the MFC. fax machine stopped the call again. Cover is Open The scanner cover is not closed ...
11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. If the problem continues, call the ...cable was unplugged while the computer was sending the data to send or receive again. The MFC will cancel the job and eject the page that Check the other person's Try to the MFC. fax machine stopped the call again. Cover is Open The scanner cover is not closed ...
Users Manual - English
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ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Document Jam (MFC-420CN only) The document scanned from Manual to another media card that the fax be sent as black and white. DR Mode in Use The MFC is jammed in the correct position. If the sending machine has the ability ... An ink cartridge is empty. If a sending machine has a color fax, the MFC's 'handshake' will stop all print operations. Allow the MFC to cool down. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 See Document jams (MFC-420CN only) on page inches. 1-6. Ink Empty One or more of the ink cartridges are...
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Document Jam (MFC-420CN only) The document scanned from Manual to another media card that the fax be sent as black and white. DR Mode in Use The MFC is jammed in the correct position. If the sending machine has the ability ... An ink cartridge is empty. If a sending machine has a color fax, the MFC's 'handshake' will stop all print operations. Allow the MFC to cool down. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 See Document jams (MFC-420CN only) on page inches. 1-6. Ink Empty One or more of the ink cartridges are...
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... a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 11-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Out of paper...gain extra memory, you dialed does not Response/Busy answer or is busy. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in the MFC. The paper is not programmed. Paper is jammed in the memory. Paper Jam Wrong Paper Size The paper is not the ...
... a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 11-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Out of paper...gain extra memory, you dialed does not Response/Busy answer or is busy. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in the MFC. The paper is not programmed. Paper is jammed in the memory. Paper Jam Wrong Paper Size The paper is not the ...
Users Manual - English
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...MFC-420CN only) You can transfer the Fax Journal report to Step 3. -OR- If the error message continues, please follow the steps below before disconnecting the MFC so you cannot enter fax transfer mode. 3. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING... AND ROUTINE MAINTENANCE 11 - 4 After faxes are transferred, disconnect the MFC from the ...
...MFC-420CN only) You can transfer the Fax Journal report to Step 3. -OR- If the error message continues, please follow the steps below before disconnecting the MFC so you cannot enter fax transfer mode. 3. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING... AND ROUTINE MAINTENANCE 11 - 4 After faxes are transferred, disconnect the MFC from the ...
Users Manual - English
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Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
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Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Users Manual - English
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Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Users Manual - English
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... driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. DIFFICULTY Printing No printout Poor quality print. The MFC prints blank pages. One or more ink cartridges are empty. (See Replacing the ink...us at http://solutions.brother.com. Check the MFC is adjusted correctly. (See How to load paper, envelopes and post cards on both the MFC and your ink cartridges are fresh. SUGGESTIONS Check the interface cable connection on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE ...
... driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. DIFFICULTY Printing No printout Poor quality print. The MFC prints blank pages. One or more ink cartridges are empty. (See Replacing the ink...us at http://solutions.brother.com. Check the MFC is adjusted correctly. (See How to load paper, envelopes and post cards on both the MFC and your ink cartridges are fresh. SUGGESTIONS Check the interface cable connection on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE ...
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...setting to load paper, envelopes and post cards on page 1-14.) Check 'Reverse Order' in the printer driver 'Basic' tab. MFC feeds multiple pages Printed pages are cut off . (See Borderless on page 1-14.) Check that the paper size setting in the... load paper, envelopes and post cards on page 9-12.) If the image data is with ink. (See Cleaning the MFC printer platen on page 11-23.) Make sure you are using the paper support flap. (See How to see if ...®. Ask the sender to make a copy using the proper types of the page. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10
...setting to load paper, envelopes and post cards on page 1-14.) Check 'Reverse Order' in the printer driver 'Basic' tab. MFC feeds multiple pages Printed pages are cut off . (See Borderless on page 1-14.) Check that the paper size setting in the... load paper, envelopes and post cards on page 9-12.) If the image data is with ink. (See Cleaning the MFC printer platen on page 11-23.) Make sure you are using the paper support flap. (See How to see if ...®. Ask the sender to make a copy using the proper types of the page. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10
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...receiving operations on page 4-1.) If you frequently encounter interference on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is still no ringing when you call your MFC's scanner operation. There is dirty. (See Cleaning the scanner on the phone line, try ...frequently get 'Result:NG' on the Transmission Verification Report, your resolution to Basic. (See Compatibility on page 11-24.) For MFC-420CN, check that the receiving machine has paper. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Vertical black...
...receiving operations on page 4-1.) If you frequently encounter interference on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is still no ringing when you call your MFC's scanner operation. There is dirty. (See Cleaning the scanner on the phone line, try ...frequently get 'Result:NG' on the Transmission Verification Report, your resolution to Basic. (See Compatibility on page 11-24.) For MFC-420CN, check that the receiving machine has paper. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Vertical black...
Users Manual - English
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...TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 If you can turn it is set to sounds. You can temporarily interrupt or disrupt the faxes. To turn it may create a problem sending or receiving faxes. When your MFC... TWAIN/WIA errors appear while scanning. If your PC with the MFC connected. If you restart Windows®. Poor scanning results (MFC-420CN only) Try using the scanner glass. (See Using the scanner ...system or any other custom feature on the CD-ROM. Make sure the Brother TWAIN/WIA driver is ( 51). Custom features on copies. This program will repair and reinstall...
...TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 If you can turn it is set to sounds. You can temporarily interrupt or disrupt the faxes. To turn it may create a problem sending or receiving faxes. When your MFC... TWAIN/WIA errors appear while scanning. If your PC with the MFC connected. If you restart Windows®. Poor scanning results (MFC-420CN only) Try using the scanner glass. (See Using the scanner ...system or any other custom feature on the CD-ROM. Make sure the Brother TWAIN/WIA driver is ( 51). Custom features on copies. This program will repair and reinstall...
Users Manual - English
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... work properly. e)If all of the above do the following: 1. After the installation the PC will have tried "Eject" from Desktop icon. (MFC-420CN only) Make sure you may prefer to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. Install ...media card and put it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties (MFC-420CN only) I cannot print over the Network Make sure that you have to use it back in Ready mode. a)Have you reboot ...
... work properly. e)If all of the above do the following: 1. After the installation the PC will have tried "Eject" from Desktop icon. (MFC-420CN only) Make sure you may prefer to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. Install ...media card and put it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties (MFC-420CN only) I cannot print over the Network Make sure that you have to use it back in Ready mode. a)Have you reboot ...
Users Manual - English
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..., call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. When cleaning is finished, the MFC will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. Cleaning the print head consumes ink. TROUBLESHOOTING AND ROUTINE...; or ▼ to select Black, Color or All. You can start the cleaning process manually if needed. Caution Do NOT touch the print head. The MFC will regularly clean the print head.
..., call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. When cleaning is finished, the MFC will go back to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. Cleaning the print head consumes ink. TROUBLESHOOTING AND ROUTINE...; or ▼ to select Black, Color or All. You can start the cleaning process manually if needed. Caution Do NOT touch the print head. The MFC will regularly clean the print head.
Users Manual - English
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...and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). OK Poor The LCD will... the nozzles may be clogged. You can see if the quality is OK for black and three colors. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible...
...and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). OK Poor The LCD will... the nozzles may be clogged. You can see if the quality is OK for black and three colors. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible...
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.../Exit. If ink is cleaned, the horizontal lines are gone. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Or, the ink may void the print head's warranty....ink cartridge was in this . The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is finished, press Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 8 Press 2 (No) for the new ink cartridge. Press 1 (Yes). If you still see Brother numbers on the cartridge package has passed...
.../Exit. If ink is cleaned, the horizontal lines are gone. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Or, the ink may void the print head's warranty....ink cartridge was in this . The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is finished, press Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 8 Press 2 (No) for the new ink cartridge. Press 1 (Yes). If you still see Brother numbers on the cartridge package has passed...
Users Manual - English
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... the best matches, press 1 (Yes) to finish Alignment Check, and go to select Test Print. Press Menu/Set. 4 Press Black Start or Color Start. The MFC begins printing the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to select... 8. -OR- Press Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
... the best matches, press 1 (Yes) to finish Alignment Check, and go to select Test Print. Press Menu/Set. 4 Press Black Start or Color Start. The MFC begins printing the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to select... 8. -OR- Press Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE