Software Users Manual - English
Page 109
...PC on, the PC-FAX Receive Software automatically transfers your faxes to your faxes in the User's Guide or visit the Brother Solutions Center (http://solutions.brother.com) for more information, see Firewall settings (For Network users) on page 110. 102 If you turn your PC...Not available for MFC-255CW and MFC-295CN) 5 The Brother PC-FAX Receive Software lets you use PC-FAX receiving with a Windows® XP and Windows Vista® computer that the software automatically runs and can transfer any faxes on PC startup.) Note • See Troubleshooting and Routine Maintenance in its ...
...PC on, the PC-FAX Receive Software automatically transfers your faxes to your faxes in the User's Guide or visit the Brother Solutions Center (http://solutions.brother.com) for more information, see Firewall settings (For Network users) on page 110. 102 If you turn your PC...Not available for MFC-255CW and MFC-295CN) 5 The Brother PC-FAX Receive Software lets you use PC-FAX receiving with a Windows® XP and Windows Vista® computer that the software automatically runs and can transfer any faxes on PC startup.) Note • See Troubleshooting and Routine Maintenance in its ...
Users Manual - English
Page 14
...Troubleshooting and Routine Maintenance 96 Troubleshooting 96 If you are having difficulty with your machine 96 Dial Tone ...105 Telephone line interference 105 Error and maintenance messages 106 Transferring your faxes or Fax Journal report 112 Document jam (MFC-295CN only 112 Printer jam or paper jam 113 Routine maintenance ... D Specifications 145 General ...145 Print media...147 Fax ...148 Copy ...150 PhotoCapture Center 151 PictBridge (MFC-295CN only 152 Scanner ...153 Printer ...154 Interfaces ...155 Computer requirements 156 Consumable items 157 Network (LAN 158 Wireless...
...Troubleshooting and Routine Maintenance 96 Troubleshooting 96 If you are having difficulty with your machine 96 Dial Tone ...105 Telephone line interference 105 Error and maintenance messages 106 Transferring your faxes or Fax Journal report 112 Document jam (MFC-295CN only 112 Printer jam or paper jam 113 Routine maintenance ... D Specifications 145 General ...145 Print media...147 Fax ...148 Copy ...150 PhotoCapture Center 151 PictBridge (MFC-295CN only 152 Scanner ...153 Printer ...154 Interfaces ...155 Computer requirements 156 Consumable items 157 Network (LAN 158 Wireless...
Users Manual - English
Page 97
Section VI Appendixes VI Safety and Legal 84 Troubleshooting and Routine Maintenance 96 Menu and Features 127 Specifications 145
Section VI Appendixes VI Safety and Legal 84 Troubleshooting and Routine Maintenance 96 Menu and Features 127 Specifications 145
Users Manual - English
Page 110
... driver has been installed and chosen. Check that Use Printer Offline is online. B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Right-click and choose Brother MFC-XXXX (where XXXX is your machine, check the chart below and follow the...
... driver has been installed and chosen. Check that Use Printer Offline is online. B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Right-click and choose Brother MFC-XXXX (where XXXX is your machine, check the chart below and follow the...
Users Manual - English
Page 111
... print media on the back side of paper. (See Acceptable paper and other the printed page. Make sure you are using Genuine Brother Innobella™ Ink. Try using the recommended types of paper. (See Acceptable paper and other print media on page 121.) Make ...graphics. Stains appear on page 14.) Don't handle the paper until the ink is loaded properly in the Basic tab of the page. Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Poor print quality. If you are using generic ink, use . Make sure the paper is dry. Check...
... print media on the back side of paper. (See Acceptable paper and other the printed page. Make sure you are using Genuine Brother Innobella™ Ink. Try using the recommended types of paper. (See Acceptable paper and other print media on page 121.) Make ...graphics. Stains appear on page 14.) Don't handle the paper until the ink is loaded properly in the Basic tab of the page. Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Poor print quality. If you are using generic ink, use . Make sure the paper is dry. Check...
Users Manual - English
Page 113
... tone by the external devices and telephone subscriber services you should select the Fax/Tel mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will automatically receive faxes and produce a pseudo/double-ring to alert you...Check all line cord connections. If there is on . In Fax/Tel mode, your Brother machine to DSL or VoIP services, please contact your local telephone company. Troubleshooting and Routine Maintenance Telephone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does...
... tone by the external devices and telephone subscriber services you should select the Fax/Tel mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will automatically receive faxes and produce a pseudo/double-ring to alert you...Check all line cord connections. If there is on . In Fax/Tel mode, your Brother machine to DSL or VoIP services, please contact your local telephone company. Troubleshooting and Routine Maintenance Telephone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does...
Users Manual - English
Page 115
...on page 119.) Make sure you are blank. Vertical black lines when sending. (MFC-295CN only) Make sure that the Fax key is illuminated. (See Entering Fax mode... more sensitive to the machine. For example: If you answered at once. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax. Poor fax send quality. If you... send a PC FAX message and get transmission errors due to possible interference on a single, shared line with fax receiving tones. Brother...
...on page 119.) Make sure you are blank. Vertical black lines when sending. (MFC-295CN only) Make sure that the Fax key is illuminated. (See Entering Fax mode... more sensitive to the machine. For example: If you answered at once. Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax. Poor fax send quality. If you... send a PC FAX message and get transmission errors due to possible interference on a single, shared line with fax receiving tones. Brother...
Users Manual - English
Page 117
... the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update using one of the above do not work properly. Troubleshooting and Routine Maintenance PhotoCapture Center® Difficulties Difficulty Removable Disk does not work , turn off your PC and machine, and then turn it means...
... the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update using one of the above do not work properly. Troubleshooting and Routine Maintenance PhotoCapture Center® Difficulties Difficulty Removable Disk does not work , turn off your PC and machine, and then turn it means...
Users Manual - English
Page 119
a Press Menu, 0, 5. b Press a or b to Detection will shorten the dial detect pause. c Press Stop/Exit. Troubleshooting and Routine Maintenance Dial Tone B Setting the dial tone to choose Detection or No Detection. c Press Stop/Exit. Unless interference is only available for color fax sending. Note When you change the compatibility to Basic(for VoIP), the ECM...
a Press Menu, 0, 5. b Press a or b to Detection will shorten the dial detect pause. c Press Stop/Exit. Troubleshooting and Routine Maintenance Dial Tone B Setting the dial tone to choose Detection or No Detection. c Press Stop/Exit. Unless interference is only available for color fax sending. Note When you change the compatibility to Basic(for VoIP), the ECM...
Users Manual - English
Page 120
... Error Message B&W Print Only Replace XX Ink Cause One or more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If this message appears on the LCD, ... type is set to Plain Paper or Inkjet Paper, you can use the machine as black & white. The most errors and clear routine maintenance messages by yourself. Action Replace the ink... cartridge. (See Replacing the ink cartridges on the number of their life. If a sending machine has a color fax, the machine's...
... Error Message B&W Print Only Replace XX Ink Cause One or more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If this message appears on the LCD, ... type is set to Plain Paper or Inkjet Paper, you can use the machine as black & white. The most errors and clear routine maintenance messages by yourself. Action Replace the ink... cartridge. (See Replacing the ink cartridges on the number of their life. If a sending machine has a color fax, the machine's...
Users Manual - English
Page 121
Troubleshooting and Routine Maintenance Error Message Cannot Detect Cannot Print Replace XX Ink Clean Unable XX (Init Unable XX) (Print Unable XX) (Scan Unable XX) (If the LCD shows error number 46, see Transferring your faxes or Fax Journal report on page 112 before disconnecting the machine so you are not using genuine Brother... ink cartridges. (See Replacing the ink cartridges on page 116.) One or more of the ink cartridges have reached the end of their...a new Genuine Brother Innobella™ Ink. Take out the new ink cartridge and reinstall it slowly until it , the color fax will not ...
Troubleshooting and Routine Maintenance Error Message Cannot Detect Cannot Print Replace XX Ink Clean Unable XX (Init Unable XX) (Print Unable XX) (Scan Unable XX) (If the LCD shows error number 46, see Transferring your faxes or Fax Journal report on page 112 before disconnecting the machine so you are not using genuine Brother... ink cartridges. (See Replacing the ink cartridges on page 116.) One or more of the ink cartridges have reached the end of their...a new Genuine Brother Innobella™ Ink. Take out the new ink cartridge and reinstall it slowly until it , the color fax will not ...
Users Manual - English
Page 123
Troubleshooting and Routine Maintenance Error Message Cause Action Document Jam The document was not inserted or fed properly,... in another mode. If a sending machine has a color fax to use the Caller ID feature call history. Media is too cold. No Caller ID There is working. See Document jam (MFC-295CN only) on page 18. You cannot change the Receive... has been connected to your telephone company. Ink Low Black Ink Low Yellow Ink Low Cyan Ink Low Magenta One or more ink cartridges are not supported. The memory card or USB Flash Your machine can continue printing until ...
Troubleshooting and Routine Maintenance Error Message Cause Action Document Jam The document was not inserted or fed properly,... in another mode. If a sending machine has a color fax to use the Caller ID feature call history. Media is too cold. No Caller ID There is working. See Document jam (MFC-295CN only) on page 18. You cannot change the Receive... has been connected to your telephone company. Ink Low Black Ink Low Yellow Ink Low Cyan Ink Low Magenta One or more ink cartridges are not supported. The memory card or USB Flash Your machine can continue printing until ...
Users Manual - English
Page 125
...the USB direct interface. Load the correct size of paper in the tray. Troubleshooting and Routine Maintenance Error Message Cause Action Replace XX Ink Cannot Print One or more information, visit us at http://solutions.brother.com.) Wrong Paper Size Paper is not the correct size. While memory ... the memory as black & white. Replace the ink cartridges. (See Replacing the ink cartridges on control panel. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. See Clean Unable XX in this table. The machine will ask that is available,...
...the USB direct interface. Load the correct size of paper in the tray. Troubleshooting and Routine Maintenance Error Message Cause Action Replace XX Ink Cannot Print One or more information, visit us at http://solutions.brother.com.) Wrong Paper Size Paper is not the correct size. While memory ... the memory as black & white. Replace the ink cartridges. (See Replacing the ink cartridges on control panel. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. See Clean Unable XX in this table. The machine will ask that is available,...
Users Manual - English
Page 127
... step. B 113 b Lift the document cover. Pull the paper tray completely out of the machine. b Pull out the jammed paper (1) and press Stop/Exit. Troubleshooting and Routine Maintenance IMPORTANT To avoid future document jams close it. If you cannot remove the jammed paper from the front of the machine, or the error...
... step. B 113 b Lift the document cover. Pull the paper tray completely out of the machine. b Pull out the jammed paper (1) and press Stop/Exit. Troubleshooting and Routine Maintenance IMPORTANT To avoid future document jams close it. If you cannot remove the jammed paper from the front of the machine, or the error...
Users Manual - English
Page 129
g Lift the scanner cover to the middle. B 115 Troubleshooting and Routine Maintenance i While holding the paper tray in the illustration, you cannot move the print head to take out the paper. Gently push the scanner cover support ...
g Lift the scanner cover to the middle. B 115 Troubleshooting and Routine Maintenance i While holding the paper tray in the illustration, you cannot move the print head to take out the paper. Gently push the scanner cover support ...
Users Manual - English
Page 131
...the LCD shows No Cartridge or Cannot Detect after you to verify that it was a brand new one (Did You Change Blck?). d Turn the green knob on the label. Troubleshooting and Routine Maintenance f Gently push in the direction of the arrow on the protective yellow cap clockwise until it ...clicks, and then close the ink cartridge cover. 1 e Each color has its own correct position. Note • If you...
...the LCD shows No Cartridge or Cannot Detect after you to verify that it was a brand new one (Did You Change Blck?). d Turn the green knob on the label. Troubleshooting and Routine Maintenance f Gently push in the direction of the arrow on the protective yellow cap clockwise until it ...clicks, and then close the ink cartridge cover. 1 e Each color has its own correct position. Note • If you...
Users Manual - English
Page 133
... cover and put the paper tray firmly back in the machine. If you can feel dirt or debris, clean the glass again concentrating on it. Troubleshooting and Routine Maintenance b (MFC-295CN only) In the ADF unit, clean the white bar (1) and the glass strip (2) with a soft, lint-free cloth moistened with a dry, lint-free soft...
... cover and put the paper tray firmly back in the machine. If you can feel dirt or debris, clean the glass again concentrating on it. Troubleshooting and Routine Maintenance b (MFC-295CN only) In the ADF unit, clean the white bar (1) and the glass strip (2) with a soft, lint-free cloth moistened with a dry, lint-free soft...
Users Manual - English
Page 135
...a or b to choose Black, Color or All. c Press Color Start. Is Quality OK? 1.Yes 2.No e Do one of the following: If all four colors at least five times and the print has not improved, try installing a new Genuine Brother Original Innobella™ ink Brand replacement ...cartridge for black and the three colors. Cleaning the print head consumes ink. Press OK. The machine cleans the print head. d Check the quality of the nozzles may void the print head's warranty. Troubleshooting and Routine Maintenance Cleaning ...
...a or b to choose Black, Color or All. c Press Color Start. Is Quality OK? 1.Yes 2.No e Do one of the following: If all four colors at least five times and the print has not improved, try installing a new Genuine Brother Original Innobella™ ink Brand replacement ...cartridge for black and the three colors. Cleaning the print head consumes ink. Press OK. The machine cleans the print head. d Check the quality of the nozzles may void the print head's warranty. Troubleshooting and Routine Maintenance Cleaning ...
Users Manual - English
Page 137
... Journal) 3 All Settings You can reset all the machine settings back to check. XXXXXXXXX b Press Stop/Exit. d Press Stop/Exit. Brother strongly recommends you use this operation when you choose Network or All Settings. 123 e For 600 dpi, press the number of the test print...for Macintosh in the Software User's Guide on the CD-ROM.) Troubleshooting and Routine Maintenance Machine Information B Checking the serial number B You can check the ink that is left in the cartridge. c Press a or b to choose the color you want to the settings that most closely matches the number 0...
... Journal) 3 All Settings You can reset all the machine settings back to check. XXXXXXXXX b Press Stop/Exit. d Press Stop/Exit. Brother strongly recommends you use this operation when you choose Network or All Settings. 123 e For 600 dpi, press the number of the test print...for Macintosh in the Software User's Guide on the CD-ROM.) Troubleshooting and Routine Maintenance Machine Information B Checking the serial number B You can check the ink that is left in the cartridge. c Press a or b to choose the color you want to the settings that most closely matches the number 0...
Users Manual - English
Page 139
IMPORTANT • Make sure that the machine be shipped with either the green protective part or the ink cartridges in the bag. Troubleshooting and Routine Maintenance g Lift the scanner cover ( ) to your machine and may void your warranty. h Wrap the machine in position. d Unplug the machine from the telephone wall jack ...
IMPORTANT • Make sure that the machine be shipped with either the green protective part or the ink cartridges in the bag. Troubleshooting and Routine Maintenance g Lift the scanner cover ( ) to your machine and may void your warranty. h Wrap the machine in position. d Unplug the machine from the telephone wall jack ...