Users Manual - English
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...) Download 4-9 BTR CurrentAdj ...4-10 Auto PHD align ...4-10 ColorRegiCorrect ...4-10 Parallel ...4-11 ECP ...4-11 Adobe Protocol ...4-11 Report/List ...4-12 Printer Settings ...4-12 Panel Settings ...4-12 PCL Font List ...4-12 Log Print ...4-12 PS (PostScript) Font List 4-12 Demo Page ...4-12 Network ...Frame Type ...4-14 Protocol ...4-14 IP Filter ...4-15 Init NVM ...4-15 Adobe Protocol ...4-15 USB ...4-16 Adobe PS Protocol ...4-16 5 Troubleshooting ...5-1 If it looks like you are unable to fix the problem 5-1 Power Problems ...5-2 Printing Problems ...5-3 Indicators are on, flashing,...
...) Download 4-9 BTR CurrentAdj ...4-10 Auto PHD align ...4-10 ColorRegiCorrect ...4-10 Parallel ...4-11 ECP ...4-11 Adobe Protocol ...4-11 Report/List ...4-12 Printer Settings ...4-12 Panel Settings ...4-12 PCL Font List ...4-12 Log Print ...4-12 PS (PostScript) Font List 4-12 Demo Page ...4-12 Network ...Frame Type ...4-14 Protocol ...4-14 IP Filter ...4-15 Init NVM ...4-15 Adobe Protocol ...4-15 USB ...4-16 Adobe PS Protocol ...4-16 5 Troubleshooting ...5-1 If it looks like you are unable to fix the problem 5-1 Power Problems ...5-2 Printing Problems ...5-3 Indicators are on, flashing,...
Users Manual - English
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... for contact information on -line at : In USA: In Canada: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 Brother International Corporation (Canada), Ltd. - Calls must call the country where you bought the printer. Marketing Dept. 1, rue Hotel de Ville Dollard-des-Ormeaux, PQ,...your product should you lose your new product, register on your local Brother office. http://solutions.brother.com You can download the latest drivers, software and utilities and read FAQs and troubleshooting tips to learn how to register your receipt; ■ may serve...
... for contact information on -line at : In USA: In Canada: Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 Brother International Corporation (Canada), Ltd. - Calls must call the country where you bought the printer. Marketing Dept. 1, rue Hotel de Ville Dollard-des-Ormeaux, PQ,...your product should you lose your new product, register on your local Brother office. http://solutions.brother.com You can download the latest drivers, software and utilities and read FAQs and troubleshooting tips to learn how to register your receipt; ■ may serve...
Users Manual - English
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...prevent fire or electric shocks, connect the AC power cord to turn off the printer and check the power cord for cleaning, maintenance, or troubleshooting. Be sure to a grounded/earthed AC power outlet/socket.For your dealer or Brother Customer Service for assistance. Once a month, turn off , and disconnect the ...outlet are dust free. ■ The cord is not cracked or frayed. After that , call your dealer or Brother Customer Service. CAUTION Do not plug or unplug the printer when it is not used over an extended period of the power cord. Unplugging a live connector can damage it is...
...prevent fire or electric shocks, connect the AC power cord to turn off the printer and check the power cord for cleaning, maintenance, or troubleshooting. Be sure to a grounded/earthed AC power outlet/socket.For your dealer or Brother Customer Service for assistance. Once a month, turn off , and disconnect the ...outlet are dust free. ■ The cord is not cracked or frayed. After that , call your dealer or Brother Customer Service. CAUTION Do not plug or unplug the printer when it is not used over an extended period of the power cord. Unplugging a live connector can damage it is...
Users Manual - English
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...cord from the AC outlet/socket before performing maintenance on the printer. Failure to fix the problem Turn the printer off and disconnect the power cord from the AC outlet/socket, and contact your dealer or Brother Customer Service for assistance. WARNING Do not make any changes... or modifications to the equipment, as this chapter to learn how to correct printer problems. If it looks like you are unable to turn the printer off and disconnect the power cord may cause a fire or an electric shock. 5 Troubleshooting...
...cord from the AC outlet/socket before performing maintenance on the printer. Failure to fix the problem Turn the printer off and disconnect the power cord from the AC outlet/socket, and contact your dealer or Brother Customer Service for assistance. WARNING Do not make any changes... or modifications to the equipment, as this chapter to learn how to correct printer problems. If it looks like you are unable to turn the printer off and disconnect the power cord may cause a fire or an electric shock. 5 Troubleshooting...
Users Manual - English
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... connect the power turns off ? TROUBLESHOOTING 5 - 2 Is the power cord loose or disconnected? Turn the printer off immediately, disconnect the power cord from the outlet/socket, and contact your dealer or Brother Customer Service. See Turning the Printer On and Off on again. Turn the printer on page 2-4. Connect the printer to the outlet/socket. Turn...
... connect the power turns off ? TROUBLESHOOTING 5 - 2 Is the power cord loose or disconnected? Turn the printer off immediately, disconnect the power cord from the outlet/socket, and contact your dealer or Brother Customer Service. See Turning the Printer On and Off on again. Turn the printer on page 2-4. Connect the printer to the outlet/socket. Turn...
Users Manual - English
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... your operating system is installed. • Make sure that the appropriate printer driver for network connections. Use twisted pair cables suitable for your dealer or Brother Customer Service. Check the following settings on your system administrator to confirm the IP address. 5 - 3 TROUBLESHOOTING The Alarm lamp is Is the control panel display on the...
... your operating system is installed. • Make sure that the appropriate printer driver for network connections. Use twisted pair cables suitable for your dealer or Brother Customer Service. Check the following settings on your system administrator to confirm the IP address. 5 - 3 TROUBLESHOOTING The Alarm lamp is Is the control panel display on the...
Users Manual - English
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...menu, click Printers and Faxes. 2. In the printer window, click the Printer menu. 4. On the Printer menu, if Pause Printing is selected, click it to unselect it , then turn the printer back on. TROUBLESHOOTING 5 - 4 See Turning the Printer On and Off on a network). Is the printer off and ...check the interface cable. See Turning the Printer On and Off on and execute the print command from the...
...menu, click Printers and Faxes. 2. In the printer window, click the Printer menu. 4. On the Printer menu, if Pause Printing is selected, click it to unselect it , then turn the printer back on. TROUBLESHOOTING 5 - 4 See Turning the Printer On and Off on a network). Is the printer off and ...check the interface cable. See Turning the Printer On and Off on and execute the print command from the...
Users Manual - English
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... from a Macintosh® Computer Symptom The printer does not appear in the Chooser window An error message appears on . Symptom An error message appears on . Cannot Print from a computer with an operating system compatible with the printer. Is the network card loose or disconnected? Check the message and rectify the error accordingly. 5 - 5 TROUBLESHOOTING
... from a Macintosh® Computer Symptom The printer does not appear in the Chooser window An error message appears on . Symptom An error message appears on . Cannot Print from a computer with an operating system compatible with the printer. Is the network card loose or disconnected? Check the message and rectify the error accordingly. 5 - 5 TROUBLESHOOTING
Users Manual - English
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... is defective. Replace the print head cartridge. The print head cartridge is defective. The power supply is old or damaged. Contact your dealer or Brother Customer Service. TROUBLESHOOTING 5 - 6 Action Remove the paper stack from the tray, fan it, and reinsert it. Print Quality Problems Blank or Completely Black Pages are Output Symptom... Output sheets are completely black Possible Cause Two or more sheets may be feeding at once. Replace the print head cartridge. Contact your dealer or Brother Customer Service.
... is defective. Replace the print head cartridge. The print head cartridge is defective. The power supply is old or damaged. Contact your dealer or Brother Customer Service. TROUBLESHOOTING 5 - 6 Action Remove the paper stack from the tray, fan it, and reinsert it. Print Quality Problems Blank or Completely Black Pages are Output Symptom... Output sheets are completely black Possible Cause Two or more sheets may be feeding at once. Replace the print head cartridge. Contact your dealer or Brother Customer Service.
Users Manual - English
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...damaged. See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-14 5 - 7 TROUBLESHOOTING See Replacing the Fuser unit (FP-12CL) on page 7-11. Replace the paper. Contact your printer driver settings are printed Possible Cause Action Is the media suitable? Check the print head cartridge,...damaged. Are you using preprinted or inkjet paper? Replace the media with a recommend size and type, and confirm that your dealer or Brother Customer Service. See Replacing the Print Head Cartridge (PH-12CL) on page 3-1 Is the paper damp? See Suitable and Unsuitable Paper Types...
...damaged. See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-14 5 - 7 TROUBLESHOOTING See Replacing the Fuser unit (FP-12CL) on page 7-11. Replace the paper. Contact your printer driver settings are printed Possible Cause Action Is the media suitable? Check the print head cartridge,...damaged. Are you using preprinted or inkjet paper? Replace the media with a recommend size and type, and confirm that your dealer or Brother Customer Service. See Replacing the Print Head Cartridge (PH-12CL) on page 3-1 Is the paper damp? See Suitable and Unsuitable Paper Types...
Users Manual - English
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... Adobe Illustrator file with a recommend size and type, and confirm that your printer driver settings are correct. Replace the media with the Registration Mark option selected in the printer driver. TROUBLESHOOTING 5 - 8 Shadows appear Is the media suitable? around black time (especially... in a dry environment). The transfer roll cartridge is old or damaged. Replace the transfer roll cartridge. Is the media suitable? Select the AI Registration color setting ...
... Adobe Illustrator file with a recommend size and type, and confirm that your printer driver settings are correct. Replace the media with the Registration Mark option selected in the printer driver. TROUBLESHOOTING 5 - 8 Shadows appear Is the media suitable? around black time (especially... in a dry environment). The transfer roll cartridge is old or damaged. Replace the transfer roll cartridge. Is the media suitable? Select the AI Registration color setting ...
Users Manual - English
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... Replacing the Transfer Roll Cartridge (TR-11CL) on page 3-7. Is the print head cartridge properly installed in the printer? See Replacing the Fuser unit (FP-12CL) on page 1-1. See Adjusting Color Registration on page 7-14. 5 - 9 TROUBLESHOOTING See Replacing the Print Head Cartridge (PH-12CL) on page 7-5. See Replacing the Print Head Cartridge (PH...
... Replacing the Transfer Roll Cartridge (TR-11CL) on page 3-7. Is the print head cartridge properly installed in the printer? See Replacing the Fuser unit (FP-12CL) on page 1-1. See Adjusting Color Registration on page 7-14. 5 - 9 TROUBLESHOOTING See Replacing the Print Head Cartridge (PH-12CL) on page 7-5. See Replacing the Print Head Cartridge (PH...
Users Manual - English
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... printing on the control panel according to the type of media that is being used . See BTR CurrentAdj on recommended paper, print result appears bluish. TROUBLESHOOTING 5 - 10 Action Adjust the BTR CurrentAdj. to 0 for all media types. Set the BTR CurrentAdj. Symptom Possible Cause When duplex printing on page 4-10. setting...
... printing on the control panel according to the type of media that is being used . See BTR CurrentAdj on recommended paper, print result appears bluish. TROUBLESHOOTING 5 - 10 Action Adjust the BTR CurrentAdj. to 0 for all media types. Set the BTR CurrentAdj. Symptom Possible Cause When duplex printing on page 4-10. setting...
Users Manual - English
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...3-10. Unsatisfactory Printing 5 - 11 TROUBLESHOOTING Symptom Possible Cause Action Creased paper Is the paper damp? Is the media suitable? Turn the power off and contact your printer driver settings are properly installed. Make sure that your dealer or Brother Customer Service. Did you using creased ...the Multi-purpose Tray on page 3-10. See Loading Paper on page 7-14. If you cannot remove the obstruction, turn the printer off and remove the jammed paper or foreign object. Do not attempt to their correct positions. Replace the media with a recommend ...
...3-10. Unsatisfactory Printing 5 - 11 TROUBLESHOOTING Symptom Possible Cause Action Creased paper Is the paper damp? Is the media suitable? Turn the power off and contact your printer driver settings are properly installed. Make sure that your dealer or Brother Customer Service. Did you using creased ...the Multi-purpose Tray on page 3-10. See Loading Paper on page 7-14. If you cannot remove the obstruction, turn the printer off and remove the jammed paper or foreign object. Do not attempt to their correct positions. Replace the media with a recommend ...
Users Manual - English
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... tab (in Windows®) or the General dialog box (with Macintosh®). See Help. TROUBLESHOOTING 5 - 12 Is the media properly loaded into the multi-purpose tray? Set the printer driver for use with Macintosh®). Change the printer driver settings on page 3-20. See Suitable and Unsuitable Paper Types on page 3-1 Make sure...
... tab (in Windows®) or the General dialog box (with Macintosh®). See Help. TROUBLESHOOTING 5 - 12 Is the media properly loaded into the multi-purpose tray? Set the printer driver for use with Macintosh®). Change the printer driver settings on page 3-20. See Suitable and Unsuitable Paper Types on page 3-1 Make sure...
Users Manual - English
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... envelopes, fan the stack before loading so that the A5 spacer is air between the sheets. See Clearing Paper Jams on page 3-10. 5 - 13 TROUBLESHOOTING See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 6-1. Is the media suitable? In the paper tray, set... See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 3-1 Push the paper tray completely back into the printer? Is the printer level? Make sure that the media is correctly set ? Remove the jammed paper. Is the paper guide in the correct positions. Action Make...
... envelopes, fan the stack before loading so that the A5 spacer is air between the sheets. See Clearing Paper Jams on page 3-10. 5 - 13 TROUBLESHOOTING See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 6-1. Is the media suitable? In the paper tray, set... See Load A5 Paper in the Paper Tray/Changing the Paper Size from A5 on page 3-1 Push the paper tray completely back into the printer? Is the printer level? Make sure that the media is correctly set ? Remove the jammed paper. Is the paper guide in the correct positions. Action Make...
Users Manual - English
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... a DHCP server? Certain proxy servers block access to turn the printer back on the printer Cannot use an IP address to connect to the printer instead. Is the printer's Internet address correct? See Turn the Printer On on page 1-4. The IP address might be set incorrectly. TROUBLESHOOTING 5 - 14 Press the I on . Confirm that it does not...
... a DHCP server? Certain proxy servers block access to turn the printer back on the printer Cannot use an IP address to connect to the printer instead. Is the printer's Internet address correct? See Turn the Printer On on page 1-4. The IP address might be set incorrectly. TROUBLESHOOTING 5 - 14 Press the I on . Confirm that it does not...
Users Manual - English
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...;), or the General dialog box (Macintosh®). Reposition the printer on page 4-6. 5 - 15 TROUBLESHOOTING On the control panel, set a longer time-out for an hour to allow condensation to dissipate, you are coming from the printer There is in energy save mode, it takes longer than normal... settings in the application to the same paper tray set to disassemble the printer. Turn the printer off and contact your dealer or Brother Customer Service. Other Problems Symptom Cannot print in color Paper does not feed from the specified tray Printing is slow Unusual noises are printing ...
...;), or the General dialog box (Macintosh®). Reposition the printer on page 4-6. 5 - 15 TROUBLESHOOTING On the control panel, set a longer time-out for an hour to allow condensation to dissipate, you are coming from the printer There is in energy save mode, it takes longer than normal... settings in the application to the same paper tray set to disassemble the printer. Turn the printer off and contact your dealer or Brother Customer Service. Other Problems Symptom Cannot print in color Paper does not feed from the specified tray Printing is slow Unusual noises are printing ...
Users Manual - English
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... on page 5-24. Action: Remove the transfer roll cartridge and check the cleanliness of the yellow toner cartridge with your dealer or Brother Customer Service. There is paper jammed in the table below and follow the instructions. "xxx-xxx" indicates numeric characters. See Replacing the..., displaying the message in segments. When an error message is too long to do when they appear. TROUBLESHOOTING 5 - 16 There is no yellow toner cartridge inserted in the printer or the cartridge is not functioning correctly. When the message is displayed, find the corresponding message in the...
... on page 5-24. Action: Remove the transfer roll cartridge and check the cleanliness of the yellow toner cartridge with your dealer or Brother Customer Service. There is paper jammed in the table below and follow the instructions. "xxx-xxx" indicates numeric characters. See Replacing the..., displaying the message in segments. When an error message is too long to do when they appear. TROUBLESHOOTING 5 - 16 There is no yellow toner cartridge inserted in the printer or the cartridge is not functioning correctly. When the message is displayed, find the corresponding message in the...
Users Manual - English
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... out the tray and remove the jammed media. See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 6-3. All system settings stored in the printer or the cartridge is improperly set. There is no cyan toner cartridge inserted in the NV memory were deleted. The hard disk became full during... tray module (2 shelves) if installed. The printer settings may be deleted when you reset the NV memory. See List of the paper trays. Action: Make sure the paper is properly loaded into the Multi-purpose Tray on page 2-14. 5 - 17 TROUBLESHOOTING See Load Paper into the multi-purpose tray....
... out the tray and remove the jammed media. See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 6-3. All system settings stored in the printer or the cartridge is improperly set. There is no cyan toner cartridge inserted in the NV memory were deleted. The hard disk became full during... tray module (2 shelves) if installed. The printer settings may be deleted when you reset the NV memory. See List of the paper trays. Action: Make sure the paper is properly loaded into the Multi-purpose Tray on page 2-14. 5 - 17 TROUBLESHOOTING See Load Paper into the multi-purpose tray....