Acer V5-471 Notebook Service Guide
Page 5
... Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility...
... Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility...
Acer V5-471 Notebook Service Guide
Page 6
Exit 2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 CHAPTER 3 ...Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10 Removing the DIMM Modules 3-11 Removing the ODD Module 3-12 Removing the Keyboard 3-15 Main Unit Disassembly Process 3-17 Main Unit Disassembly Flowchart 3-17 Removing the Palmrest Module/Upper Case 3-18 Removing the Touchpad Board 3-21 Removing...
Exit 2-12 BIOS Flash Utilities 2-13 DOS Flash Utility 2-14 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 CHAPTER 3 ...Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10 Removing the DIMM Modules 3-11 Removing the ODD Module 3-12 Removing the Keyboard 3-15 Main Unit Disassembly Process 3-17 Main Unit Disassembly Flowchart 3-17 Removing the Palmrest Module/Upper Case 3-18 Removing the Touchpad Board 3-21 Removing...
Acer V5-471 Notebook Service Guide
Page 8
...Failure 4-7 Keyboard Failure 4-8 Touchpad Failure 4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep...Locations Mainboard Layout 5-3 Clearing Password Check and BIOS Recovery 5-7 Clearing the BIOS Passwords 5-7 Performing a BIOS Recovery 5-8 CHAPTER 6 FRU List Aspire MS2360 6-4 Exploded Diagrams 6-4 Main Assembly 6-4 LCD Assembly 6-6 FRU List 6-7 viii
...Failure 4-7 Keyboard Failure 4-8 Touchpad Failure 4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep...Locations Mainboard Layout 5-3 Clearing Password Check and BIOS Recovery 5-7 Clearing the BIOS Passwords 5-7 Performing a BIOS Recovery 5-8 CHAPTER 6 FRU List Aspire MS2360 6-4 Exploded Diagrams 6-4 Main Assembly 6-4 LCD Assembly 6-6 FRU List 6-7 viii
Acer V5-471 Notebook Service Guide
Page 12
... Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 Computer Specifications 1-23 Processor 1-24 Processor Specifications 1-25 System Memory...
... Dimensions and Weight 1-10 Environment 1-10 Notebook Tour 1-11 Open Front View 1-11 Close Front View 1-12 Left View 1-13 Right View 1-14 Base View 1-15 Touchpad Basics 1-16 Keyboard 1-17 D2D Recovery 1-21 System Block Diagram 1-22 Specification Tables 1-23 Computer Specifications 1-23 Processor 1-24 Processor Specifications 1-25 System Memory...
Acer V5-471 Notebook Service Guide
Page 25
Releases the battery for removal. 3 DIMM compartment Houses the computer's memory modules. 4 Speaker Outputs sounds. Icon Item 1 Battery pack 2 Battery release latch Description Provides power to the computer when the power cord is unplugged. Hardware Specifications and Configurations 1-15 Base View Table 1-5. Base View No. Base View 0 Figure 1-5.
Releases the battery for removal. 3 DIMM compartment Houses the computer's memory modules. 4 Speaker Outputs sounds. Icon Item 1 Battery pack 2 Battery release latch Description Provides power to the computer when the power cord is unplugged. Hardware Specifications and Configurations 1-15 Base View Table 1-5. Base View No. Base View 0 Figure 1-5.
Acer V5-471 Notebook Service Guide
Page 33
...;F Nonoperating -20 to 60 °C -4 to 140 °F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 to 3,048 m -50 to 10,000 ft Nonoperating -15 to 12,192 m -50 to 40,000 ft Shock Operating 125 g, 2 ms, half-sine TBD Nonoperating 200 g, 2 ms, half-sine TBD...
...;F Nonoperating -20 to 60 °C -4 to 140 °F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 to 3,048 m -50 to 10,000 ft Nonoperating -15 to 12,192 m -50 to 40,000 ft Shock Operating 125 g, 2 ms, half-sine TBD Nonoperating 200 g, 2 ms, half-sine TBD...
Acer V5-471 Notebook Service Guide
Page 62
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS Menus 2-4 Main 2-6 Security 2-8 Boot 2-11 Exit 2-12 BIOS Flash Utilities 2-13 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 2-2
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS Menus 2-4 Main 2-6 Security 2-8 Boot 2-11 Exit 2-12 BIOS Flash Utilities 2-13 WinFlash Utility 2-14 Remove HDD/BIOS Password Utilities 2-15 Removing the HDD Password 2-15 Removing the BIOS Passwords 2-16 Clearing the BIOS Passwords 2-17 Using DMI Tools 2-18 LAN EEPROM Utility 2-18 2-2
Acer V5-471 Notebook Service Guide
Page 75
... command options. Password Error Status To reset the HDD password: 1. Figure 2-13. Press Enter to remove the HDD and BIOS passwords. Password Encoding System Utilities 2-15 Type the following command: A\> unlock6 XXXXX 00 Figure 2-12. Removing the HDD Password 0 NOTE: NOTE: If the incorrect HDD password is generated. (Figure 2-11) Password...
... command options. Password Error Status To reset the HDD password: 1. Figure 2-13. Press Enter to remove the HDD and BIOS passwords. Password Encoding System Utilities 2-15 Type the following command: A\> unlock6 XXXXX 00 Figure 2-12. Removing the HDD Password 0 NOTE: NOTE: If the incorrect HDD password is generated. (Figure 2-11) Password...
Acer V5-471 Notebook Service Guide
Page 78
... information to the first position. Select the Boot menu item and move the entry "USB HDD" to EEPROM (Electrically Erasable Programmable Read-Only Memory). Figure 2-15. At the command prompt, navigate to the MAC folder. 7.
... information to the first position. Select the Boot menu item and move the entry "USB HDD" to EEPROM (Electrically Erasable Programmable Read-Only Memory). Figure 2-15. At the command prompt, navigate to the MAC folder. 7.
Acer V5-471 Notebook Service Guide
Page 80
... Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10 Removing the DIMM Modules 3-11 Removing the ODD Module 3-12 Removing the Keyboard 3-15 Main Unit Disassembly Process 3-17 Main Unit Disassembly Flowchart 3-17 Removing the Palmrest Module/Upper Case 3-18 Removing the Touchpad Board 3-21 Removing the Power...
... Modules Disassembly Flowchart 3-8 Removing the Battery Pack 3-9 Removing the DIMM Cover 3-10 Removing the DIMM Modules 3-11 Removing the ODD Module 3-12 Removing the Keyboard 3-15 Main Unit Disassembly Process 3-17 Main Unit Disassembly Flowchart 3-17 Removing the Palmrest Module/Upper Case 3-18 Removing the Touchpad Board 3-21 Removing the Power...
Acer V5-471 Notebook Service Guide
Page 93
... not to the lower case. Upper Case Screw - Removing the Keyboard 0 + IMPORTANT: The keyboard is easily warped or damaged during the removal process. Machine Maintenance 3-15 Perform the "Removing the Battery Pack" procedure described on page 3-12. 3. Perform the "Removing the ODD Module" procedure described on page 3-9. 2. Turn the computer over...
... not to the lower case. Upper Case Screw - Removing the Keyboard 0 + IMPORTANT: The keyboard is easily warped or damaged during the removal process. Machine Maintenance 3-15 Perform the "Removing the Battery Pack" procedure described on page 3-12. 3. Perform the "Removing the ODD Module" procedure described on page 3-9. 2. Turn the computer over...
Acer V5-471 Notebook Service Guide
Page 95
...; L3 M2.5 × L5 M2 × 3 Quantity 17 3 3 1 1 4 1 5 2 1 1 Acer Part Number 86.00J51.535 86.00J51.535 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 - 86.9A552.3R0 86.00J51.535 - Main Unit Disassembly Flowchart Table 3-15. Screw List Step Palmrest Module/Upper Case Disassembly... / UPPER CASE HDD MODULE MAIN BOARD TOUCHPAD BOARD WLAN BOARD POWER BUTTON BOARD BATTERY CONNECTOR LCD MODULE THERMAL MODULE SPEAKER MODULE DC IN MODULE Figure 3-15.
...; L3 M2.5 × L5 M2 × 3 Quantity 17 3 3 1 1 4 1 5 2 1 1 Acer Part Number 86.00J51.535 86.00J51.535 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 86.9A552.3R0 - 86.9A552.3R0 86.00J51.535 - Main Unit Disassembly Flowchart Table 3-15. Screw List Step Palmrest Module/Upper Case Disassembly... / UPPER CASE HDD MODULE MAIN BOARD TOUCHPAD BOARD WLAN BOARD POWER BUTTON BOARD BATTERY CONNECTOR LCD MODULE THERMAL MODULE SPEAKER MODULE DC IN MODULE Figure 3-15.
Acer V5-471 Notebook Service Guide
Page 96
Upper Case Screws - Turn the computer over and open the LCD panel. 3-18 Machine Maintenance Screws Step Upper Case Disassembly Screw M2.5 × L5 Quantity 17 Screw Type 3. Perform the "External Module Disassembly Process" procedures described on pages 3-8 to the lower case. Remove the seventeen base side screws securing the upper case to 3-15. 2. Figure 3-16. Base Side Table 3-16. Removing the Palmrest Module/Upper Case 0 1.
Upper Case Screws - Turn the computer over and open the LCD panel. 3-18 Machine Maintenance Screws Step Upper Case Disassembly Screw M2.5 × L5 Quantity 17 Screw Type 3. Perform the "External Module Disassembly Process" procedures described on pages 3-8 to the lower case. Remove the seventeen base side screws securing the upper case to 3-15. 2. Figure 3-16. Base Side Table 3-16. Removing the Palmrest Module/Upper Case 0 1.
Acer V5-471 Notebook Service Guide
Page 160
Introduction 4-3 General Information 4-3 Power On Issues 4-4 No Display Issues 4-5 LCD Failure 4-7 Keyboard Failure 4-8 Touchpad Failure 4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep Codes 4-21 POST Codes 4-26 Component Codes 4-26 Progress Codes 4-31 4-2
Introduction 4-3 General Information 4-3 Power On Issues 4-4 No Display Issues 4-5 LCD Failure 4-7 Keyboard Failure 4-8 Touchpad Failure 4-9 Internal Speaker Failure 4-10 Microphone Failure 4-12 USB Failure 4-13 WLAN Failure 4-14 Bluetooth Failure 4-15 Card Reader Failure 4-16 Thermal Unit Failure 4-17 Other Functions Failure 4-18 Intermittent Problems 4-19 Undetermined Problems 4-19 Error Codes 4-20 BIOS Beep Codes 4-21 POST Codes 4-26 Component Codes 4-26 Progress Codes 4-31 4-2
Acer V5-471 Notebook Service Guide
Page 173
Bluetooth Failure Troubleshooting 4-15 Do not replace a non-defective FRU: Figure 4-10. Bluetooth Failure 0 If the Bluetooth fails, perform the following, one at a time.
Bluetooth Failure Troubleshooting 4-15 Do not replace a non-defective FRU: Figure 4-10. Bluetooth Failure 0 If the Bluetooth fails, perform the following, one at a time.
Acer V5-471 Notebook Service Guide
Page 193
Jumper and Connector Locations Mainboard Layout 0 Figure 5-1. Code 5 LCD1 6 KB2 7 KB1 8 CARD1 Component LCD cable connector Backlight keyboard cable connector Keyboard cable connector Card reader connector Jumper and Connector Locations 5-3 Code 1 PWRCN1 2 WLAN1 3 TPAD1 4 TPAD2 Component Power button board cable connector Mini card slot (for wireless module) Touchpad cable connector (15" models) Touchpad cable connector (14" models) No. Mainboard Top View (UMA) Table 5-1. Mainboard Top View (UMA) No.
Jumper and Connector Locations Mainboard Layout 0 Figure 5-1. Code 5 LCD1 6 KB2 7 KB1 8 CARD1 Component LCD cable connector Backlight keyboard cable connector Keyboard cable connector Card reader connector Jumper and Connector Locations 5-3 Code 1 PWRCN1 2 WLAN1 3 TPAD1 4 TPAD2 Component Power button board cable connector Mini card slot (for wireless module) Touchpad cable connector (15" models) Touchpad cable connector (14" models) No. Mainboard Top View (UMA) Table 5-1. Mainboard Top View (UMA) No.
Acer V5-471 Notebook Service Guide
Page 194
Figure 5-2. Code 1 LCD1 Component LCD cable connector No. Code 5 PWRCN1 2 KB2 3 KB1 Backlight keyboard cable 6 connector Keyboard cable connector 7 WLAN1 TPAD1 4 CARD1 Card reader connector 8 TPAD2 Component Power button board cable connector Mini card slot (for wireless module) Touchpad cable connector (15" models) Touchpad cable connector (14" models) 5-4 Jumper and Connector Locations Mainboard Top View (Discreet) Table 5-2. Mainboard Top View (Discreet) No.
Figure 5-2. Code 1 LCD1 Component LCD cable connector No. Code 5 PWRCN1 2 KB2 3 KB1 Backlight keyboard cable 6 connector Keyboard cable connector 7 WLAN1 TPAD1 4 CARD1 Card reader connector 8 TPAD2 Component Power button board cable connector Mini card slot (for wireless module) Touchpad cable connector (15" models) Touchpad cable connector (14" models) 5-4 Jumper and Connector Locations Mainboard Top View (Discreet) Table 5-2. Mainboard Top View (Discreet) No.
Acer V5-471 Notebook Service Guide
Page 195
Figure 5-3. Code 9 AUSB3 10 LOUT1 11 DM2 12 DM1 13 SPK1 6 HDMI1 7 AUSB1 8 AUSB2 HDMI port USB 3.0 port USB 2.0 port 14 HDD2 15 RTC1 16 ODD1 Component USB 2.0 port Headphones/ speaker/ line-out jack port DIMM slot 2 DIMM slot 1 Speaker cable connector HDD cable connector RTC battery ODD connector Jumper and Connector Locations 5-5 Mainboard Bottom View (UMA) Table 5-3. Mainboard Bottom View (UMA) No. Code 1 LCD1 2 KB2 3 CPU1 4 WLAN1 5 FT1 Component LCD cable connector Backlight keyboard cable connector CPU Mini card slot (for wireless module) Feature port No.
Figure 5-3. Code 9 AUSB3 10 LOUT1 11 DM2 12 DM1 13 SPK1 6 HDMI1 7 AUSB1 8 AUSB2 HDMI port USB 3.0 port USB 2.0 port 14 HDD2 15 RTC1 16 ODD1 Component USB 2.0 port Headphones/ speaker/ line-out jack port DIMM slot 2 DIMM slot 1 Speaker cable connector HDD cable connector RTC battery ODD connector Jumper and Connector Locations 5-5 Mainboard Bottom View (UMA) Table 5-3. Mainboard Bottom View (UMA) No. Code 1 LCD1 2 KB2 3 CPU1 4 WLAN1 5 FT1 Component LCD cable connector Backlight keyboard cable connector CPU Mini card slot (for wireless module) Feature port No.
Acer V5-471 Notebook Service Guide
Page 196
Figure 5-4. Code 9 DM2 10 DM1 11 SPK1 4 HDMI1 5 AUSB1 6 AUSB2 7 AUSB3 8 LOUT1 HDMI port USB 3.0 port USB 2.0 port USB 2.0 port Headphones/ speaker/ line-out jack port 12 RTC1 13 HDD2 14 ODD1 15 VGA1 16 BAT2 Component DIMM slot 2 DIMM slot 1 Speaker cable connector RTC battery HDD cable connector ODD connector VGA Battery connector 5-6 Jumper and Connector Locations Code 1 DCIN1 2 CPU1 3 FT1 Component DC-In cable connector CPU Feature port No. Mainboard Bottom View (Discrete) No. Mainboard Bottom View (Discrete) Table 5-4.
Figure 5-4. Code 9 DM2 10 DM1 11 SPK1 4 HDMI1 5 AUSB1 6 AUSB2 7 AUSB3 8 LOUT1 HDMI port USB 3.0 port USB 2.0 port USB 2.0 port Headphones/ speaker/ line-out jack port 12 RTC1 13 HDD2 14 ODD1 15 VGA1 16 BAT2 Component DIMM slot 2 DIMM slot 1 Speaker cable connector RTC battery HDD cable connector ODD connector VGA Battery connector 5-6 Jumper and Connector Locations Code 1 DCIN1 2 CPU1 3 FT1 Component DC-In cable connector CPU Feature port No. Mainboard Bottom View (Discrete) No. Mainboard Bottom View (Discrete) Table 5-4.
Acer V5-471 Notebook Service Guide
Page 205
... (left) 9 Antenna WIFI aux. (right) 10 Keyboard 11 Power board 12 Power board EMI shield / mylar 13 Touch pad bracket assembly 14 Touch pad module 15 Upper case assembly 16 DC-In cable 17 Wireless LAN card 18 Mainboard 19 Battery 20 ODD bracket 21 ODD module 22 ODD bezel assembly...
... (left) 9 Antenna WIFI aux. (right) 10 Keyboard 11 Power board 12 Power board EMI shield / mylar 13 Touch pad bracket assembly 14 Touch pad module 15 Upper case assembly 16 DC-In cable 17 Wireless LAN card 18 Mainboard 19 Battery 20 ODD bracket 21 ODD module 22 ODD bezel assembly...